Collection of KB's(Tips&Tricks, Blogs, ForYourInformation and Did You Know)

Collection of KB's(Tips&Tricks, Blogs, ForYourInformation and Did You Know)

Tips & Tricks:

Simple way to search requests submitted by a specific requester

ServiceDesk Plus built-in scribble pad can save you time everyday

Auto-approving a change

Minimize the number of clicks in ServiceDesk Plus

A usher to requesters

Event & Task Reminders from ServiceDesk

Link and Merge Requests

Sending out custom notifications made easy

Encrypt documents generated from ServiceDesk Plus

High time to snub manual translations

Viewing/Searching request activities is no longer time consuming

Share requests to make your helpdesk process simpler and help your technicians be more efficient

New features in Solution Module, Solution Expiry and Periodic Review

Why do Requesters see "Not-Auth" in request list view?

First Call Resolution (FCR) and its importance in the helpdesk

Benefits of configuring VIP user in ServiceDesk Plus

Automation's in Service Desk which can replace Help desk coordinators role

Automation to close a ticket when approval is "denied"

Restrict Technicians from editing requests that are approved/Waiting for Approval

User Groups and its benefits in Service Desk

Field-Level Encryption

Approval actions notification with customization are available from 10004 build

How to effectively use mentions in ServiceDesk Plus

Script to append field values

How to enable Print Preview for Pending and Approved approvals in tickets

How to show pop-up/alert users on ticket submission

How to schedule PM tasks based on accounting calendar ( in week format 4-4-5 )

Few chat enhancements released with build 11006

Blogs :

Are you facing low disk issues on ServiceDesk Plus server ?

Benefits of streamlining the helpdesk with self-help

Is ITAM really necessary?

How Survey statistics help your business grow

Incident and Service Requests: What's the difference?

FCR's benefits in a organization

8 significant stages of Asset LifeCycle

The Principle component of a HelpDesk Tool

Importance of Request tagging

Importance of SLA in an IT organization

Do You Know:

Build an efficient request approval process

Dynamic user addition

Auto-close approval denied requests

Self-service portal and knowledgebase

Deleted requests can be restored

Customize cell or background colours of the request list view for better signification

Best ways to track first response on requests

About Organization Roles in ServiceDesk Plus

Task automation with "Task Dependency" feature

Loaning the assets and tracking them made easy

Simple method to distinguish between a Incident & Service ticket

Bulk add pick-list values

Solution/KB with public access

Requests can now be submitted using templates in mobile apps

Possibilities on taking various actions upon SLA violations

Ticket closure automation

3 tips for managing user groups

Quick data migration from other HelpDesk tools to ServiceDesk Plus

Why data-archiving deserves more attention

Service Request Validator/Editor

You can embed your organization logo in Reports and PO's

Support for whitelisting/blacklisting attachments with certain file extensions

Script to Auto Merge tickets with same subject line

Add images and description to service template resources

User Account Lock Feature

Restrict receiving emails from unauthorized addresses or domains

How to Add Quick CSI

Technician's unavailability

Global Field and Form Rules

Auto-notify users when request is submitted during non-operational hours

FYI:

New customization in Service Catalog layout

Now you can Broadcast messages to particular group or site

New enhancement in User Survey

New enhancement in Link Request feature

New enhancement in Project module

Help text fields will have a rich text area in Incident and Service Templates

Copy request templates

New enhancement in ticket attachment feature

On behalf of field in request form can be managed by FAFR

Auto-delete users that no longer exist in the active directory

SCCM Integration

Merging duplicated requesters accounts

Multilingual translations made too easy

Self Service Portal Customization

Priority Matrix

ServiceDesk Plus Chat as an External Widget

Add your own HTML for external web page

Designate technicians as VIP users

Enhancement on "Allow Requesters to edit their tickets" feature.

Quick Enable/Disable of Incident templates from list view.

View request attachments from the list view

New enhancement in request page with the function to expand all conversations.

Delegate backup approver

Self Service Portal has been enhanced with new Themes

Refine request details page

Multi SLA feature for Service Templates

Prominence of Health Monitoring

We can filter Service templates

Auto assign requests based on technician status

Topic Participants
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