[ForYourInformation -7] Copy request templates
Hello folks,
Have you ever caught yourself sitting in the office, staring at the ceiling, pondering how you can, to put it bluntly, ‘wrestle down’ your template creation process?
It is undeniable that the process of template creation is never-ending. In this blog post, you will find a hint to this conundrum.
Creating a new template from scratch every time leads to consuming valuable time. Instead, copying/replicating a similar template and make necessary changes to it helps us save a lot of time.
With ServiceDesk Plus, a template can be copied for a maximum of 5 in a single operation. They can be marked as inactive and publish them after making necessary changes to the templates.
Similarly, service templates can also be copied up to 5 copies in a single operation choosing the desired service category.
If the service category is changed, the additional field for the service category will not be copied. Only common additional fields will be copied to the service templates.
We would love to hear your feedback on this feature. Cheers..!