[Tips & Tricks] Spam Filter

[Tips & Tricks] Spam Filter

Managing tickets and classifying them to an appropriate queue will be the basic task of any help-desk coordinator, along with this he needs to watch out the high priority cases and tickets from VIP users. 

The ticket allocating task gets challenging and frustrated when ticket count gets spike up in a short time, this leads to the chance of unnecessary ticket violation.

The root cause for spike up will be due to tickets getting in a loop or advertisement mail's or irrelevant emails or undelivered mails etc.

Deleting unwanted ticket will be a hectic task, as a preventive measure, we can deflect unwanted emails getting created as the ticket is ServiceDesk by configuring Spam filter. In the current design, we support the following criteria to filter spam emails.   



Admin tab -> Mail server settings -> SPAM filter


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