[Tips & Tricks] Few chat enhancement released with build 11006
The following are the Chat feature enhancements available from build 11006.
- You can now add hyperlinks to a chat
- We have added the function to include or exclude chat for sites, groups, and technicians in [Admin -> Chat settings]
- Requesters can now close an unpicked chat which will be marked as a missed chat.
After the technician accepts the chat request, the attachment icon becomes available for the request. In case the technician does not pick up the request within the stipulated time, it becomes a missed chat, and the requester's window displays the predefined Missed Chat message.
The requester can also close a chat before a technician picks it up by clicking the close button. The chat will be listed under Missed Chats.