[ForYourInformation -30] Auto assign requests based on technician status

[ForYourInformation -30] Auto assign requests based on technician status

Hello folks,

With build 10503, we released an enhancement for technician auto-assign feature to assign requests to only the technicians who are currently online.

                                                                  


A technician can mark himself offline on his personalize icon.

                                                                        


A technician who logs out from the application or marks himself offline will be considered as offline technicians and requests will not auto-assigned to him on enabling this option "Assign only to online technicians".

This allows technicians to mark themselves offline to have them excluded from request auto-assignment when they are involved in critical tasks.

This is applicable for both Round Robin & Load Balancing model. When all technicians are offline, incoming requests will remain in the unassigned state.

Utilize this feature and let us know your thoughts. Cheers..!



              New to ADManager Plus?

                New to ADSelfService Plus?