[Blog] Are you facing low disk issues on ServiceDesk Plus server ?
In any IT organization running business applications contribute constant data growth on the application installed drive. Data management is much essential on a longer run, to avoid low disk space issues.
In the case of ServiceDesk Plus, It primarily deals with ticket management. The tickets can carry data such as inline images, file attachments, conversation, etc. ServiceDesk stores theses data in 2 different places, in the Installation directory, and the Database. It's not always that data need to be stored in the installation directory, at times of low disk space, certain data can be migrated to another drive or server. Let us see the data management in detail
- Database: ServiceDesk is bundled with the default database ( Postgres ) which is located inside [ManageEngine\ServiceDesk\pgsql] folder. We have the choice to use external "MSSQL" and "PGSQL" databases.
- File attachments: get stored in the default installation location [ManageEngine\ServiceDesk\fileAttachments], you can change the path to some other server directory or to a network drive. You can update the "file attachments" path at [Admin tab -> Self Service Portal Settings] for build 11000 or post builds the path is [Admin tab -> ESM Directory -> General settings -> Applications settings ]
Note: Once the "File attachments" path is updated to a new location, ServiceDesk will automatically start migrating the attachments from the current location to the new location.
- Patch folder: This folder contains the ppm files of all the service packs installed till date, [ManageEngine\ServiceDesk\Patch]. Patch folder can be renamed to Old_patch. Then you can move the Old_patch folder to another location.
- Backup: In ServiceDesk, we support 2 types of backup manual and scheduled.
- Manual backup: get stored in the default installation folder [ManageEngine\ServiceDesk\backup]. We can change the backup path to other directories. You can update the desired path in the backupdata.bat file [ManageEngine\ServiceDesk\Bin].
2.To update schedule backup path refer screenshot given below, location inside ServiceDesk is at [Admin tab -> General settings -> Backup scheduling ] for build 11000 or post builds the path is [Admin tab -> ESM Directory -> General settings -> Backup scheduling ]
