[DidYouKnow -2] Dynamic user addition
Scenario:
One of our customers had come up with a question that new users are added to their active directory quite often and yet to be imported into ServiceDesk Plus.
As you maybe aware that maximum frequency allowed is once a day for users auto-sync from AD can be scheduled once a day.
Hence, he had to import the users manually multiple times a day to let the new users to login to the application that consumed lot of his time.
He wanted to check with us if there is a better way to handle this.
Idea:
Dynamic User Addition.
With this feature new users are automatically added into ServiceDesk Plus without performing an AD import.
All you need to do is to provide the new users with the URL for ServiceDesk Plus login screen. The moment the user enters his domain username, password, selects the domain he belongs to and clicks login he will be automatically added into ServiceDesk Plus as a requester.
This feature can be enabled/disabled under Admin > Self-Service Portal Settings.
This made a lot of difference to the customer's environment and I hope this post helps other users utilize the feature.
Cheers..!