[DidYouKnow - 25] User Account Lock Feature
The user "Account Lock" feature prevents security breaches and protects user accounts from potential fraud or abuse. Security settings allow the Administrator to configure security-related options without looking for Technicians to help solve security issues.
Administrator in Service Desk Plus can enable this feature at [Admin tab -> General settings -> Security settings ] "Configure account lockout threshold and duration"
- The admin can configure the settings in such a way that, if a user enters wrong credentials for 'n' number of times, the account gets locked automatically
- Admin can configure the account lock duration in minutes.
- Admin can choose either of option to "Lock the user's computer alone" or "Account in all the computers".
- Once the user account gets locked Admin can prompt a customized message in the user login page, like the sample given on the screenshot below.
- Admin can enable the following notification to notify one of them through email about the user account lock.
- When the user login attempt reaches the preset limit, ServiceDesk throws a following error on the user login screen.
- When the user account gets locked, the application prompts the following message.
- Admin can view the locked accounts at [Admin tab -> Security settings]
