[ForYourInformation -10] Auto-delete users that no longer exist in the active directory

[ForYourInformation -10] Auto-delete users that no longer exist in the active directory

Hello folks,

With ServiceDesk Plus, you can now sync the deleted requesters/technicians from the Active Directory. Syncing of deleted users happens after a user import. Once the sync is done, it shows you the list of deleted users from AD. You can delete the requesters and technicians from the list.



For requesters, auto-deletion can be enabled so that when a requester is deleted from the active directory, the user will be removed from the application as well. However, technicians have to be deleted manually only. You can delete the technicians by choosing from the list and manually deleting them.



Note: If "Sync deleted User(s) from AD" option is disabled, the deleted users will not be synced. The list of the deleted requester(s), technician(s) will not be displayed as well.

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