[DidYouKnow -13] Solution/KB with public access
In any IT organization, we need to find solutions for our day to day incidents/issues, at times we lookup for someone or some type of assistance, like asking our colleagues or raising a support ticket, the efficient method to get quick answers for our issues is through Solution/KB articles. Every IT organization needs to prevent a logjam of repetitive tickets from clogging ticket queues. No technician likes to do boring work, answering repetitive tickets. especially, when there is a huge pile of tickets in the queue.
We all would have come across scenarios, creating an unnecessary user account for vendors and temporary employees, to share KB articles. In-Service Desk Plus we have an existing feature that supports non-login access to KB articles.
You can enable this feature with Self Service Portal settings [Admin -> General -> SSP settings]
Non-login users can access KBs through the public URL given below.
Note: Replace the URL with the corresponding server name and port number