[Tips & Tricks] How to effectively use mentions in ServiceDesk Plus
Hello folks,
As you maybe aware that comments can be added to projects, milestones and tasks (Request,Problem,Change and Project). This allows project members to communicate with each other.
In one of the recent versions, we brought in the "mention" feature that allows the project members to tag the technician to share any update, ideas and so on.
This also allows the members to choose entity owners like "Project_Owner", Milestone_Owner and Task_Owner. These keywords populate only if the entity owner is assigned to the respective entities.
When a technician is mentioned in a comment, he receives a notification and notified through technician space (Bell Icon) as well.
The user who has posted the comment can edit/delete the comment. But the entity owner can only delete the comment.
Try this feature and share your feedback. Cheers..!