[ForYourInformation -4]:New enhancement in Link Request feature
Linking Requests is a feature that primarily provides an option to relate requests to one another and set some references between them. Secondly, certain common operations such as adding notes, creating resolutions and adding work logs can also be linked between them.
When two or more requests are linked, one of the requests becomes the "Reference request" and the other requests are the "Linked requests".
In older builds of Service Desk Plus, on viewing the linked request from parent request will only show "ticket id" and "comment"
Sample screenshot of an older build
The newer build of Service Desk Plus "10502" shows more details, such as subject, technician, group, ticket status, along with the request ID and comments.
Reference ID: SDF-78600
Sample screenshot of the latest build
