[ForYourInformation -3]:New enhancement in User Survey
Surveys are one of the absolute best methods to get input from your potential clients/users about the services you offer. For more than decades, these surveys have given a much more clear picture of clients/users' level of expectation, needs, etc.. which had helped the organization to set their objectives and goals. We often expected the survey tool to be easily customizable and up to the current trend.
Now we have a new Survey enhancement available in 10511 builds of Service Desk Plus.
SDF-72081: In Admin,>> Survey email configuration, the skip survey link is now listed as a variable which you can choose to include in the email content. You can also customize the email content in non-English languages.
In older builds of Service Desk, survey mail triggered to users had functions for "Attend Survey" or "Skip Survey", which had been updated now.
The sample screenshot shows the look and feel of new Survey mail content.
