[Tips & Tricks] Why do Requesters see "Not-Auth" in request list view?

In ServiceDesk, requesters can be restricted from viewing details of a particular request field. In the request list view, those specific fields will be labeled as "Not-Auth" instead of an actual field value.

To enable/disable requester permission on any specific field value, you can refer steps given below.

Admin tab -> Helpdesk Customizer -> edit specific Incident template -> mouse hover, specific field, edit and enable "Requester can view"

Note: Based on your requirement other user permissions for the field can be enabled/disabled.

To find permission for which incident/service template needs to be updated, open a particular request and make a note of a specific template name from the template field.

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Next - [Tips & Tricks] First Call Resolution (FCR) and its importance in the helpdesk