[DidYouKnow - 8] About Organization Roles in ServiceDesk Plus

[DidYouKnow - 8] About Organization Roles in ServiceDesk Plus

Organizational roles help you configure different roles specific to various levels of the organization like CEO, CFO, COO, etc. Roles can be configured concerning a particular Region, a Site, or a Department. Configuring the Organization's roles helps in enabling the role-based approval process for the service requests.
Configured roles can be selected from the approval list in any service template, workflow.


These organization roles can be created by using the four cards representing four role types i.e Organizational Roles, Site Roles, Regional Roles, and Departmental Roles.

Both Requesters and Technicians can be configured with organization roles. This feature is available in ServiceDesk Plus from 9231 builds. 

Click here to know more about Organization Roles and their configurations. 

              New to ADManager Plus?

                New to ADSelfService Plus?