[Tips & Tricks] Event & Task Reminders from ServiceDesk
Hello folks,
How often does your technicians forget a task/event? From a business perspective, missing them cannot be overlooked.
Most of us use reminder apps to remind us on attending an event, work on a task and so on.
ServiceDesk Plus provides you with the option of tracking your events/tasks by adding reminders within the application. It can be a general reminder or reminders related to a request, change or a problem.
An event reminder can be added from Quick Actions > Reminders. A reminder on a request, problem and change can be added from their details page.
Notification can set to be triggered prior to the scheduled time.
Reminders can be viewed from Home.
Key Takeaways:
- No more no shows!
- Cancel or postpone meetings (if needed) rather than forgotten
- Foresight your plans and avoid disruptions
- Removes the dependency of reminders app
Utilize this feature and share us your feedback. Cheers..!