[Tips & Tricks] Link and Merge Requests
Dear folks,
I hope this post helps you understand the difference between merging and linking requests.
Link Requests:
This helps keeping track of multiple users reporting the same issue and resolve them together.
With this feature, technicians can link several related tickets together to keep track of larger-scale issues. For instance, when you are receiving a huge number of requests on AD server down or receiving similar feature requests for quite a while, linking them together, communicating on these tickets is considerably easy rather than tracking every tickets separately.
As a result, all users receive a regular updates with next to zero delay. Head here to learn more about link requests.
Merge Requests:
This helps technicians combine multiple requests into one request ID. This can be helpful when a user submits multiple requests for same issue. There are several ways to merge requests.
Do share your feedback. Cheers..!