[DidYouKnow - 26] Restrict receiving emails from unauthorized addresses or domains
Hello folks,
We often see questions about how to restrict receiving emails in helpdesk from unauthorized addresses or domains.
For example, your organization might want to process emails and generate requests only from the domain users, but not from the email addresses outside of the domain.
This can be accomplished by simply specifying the domains/email addresses.
To configure this, navigate to Admin > Service Desk Configuration > Mail Server Settings > Incoming.
This configuration is instance-specific, if you are using multiple instances in the application, you need to configure this under each instance individually.
Please be informed this configuration would be applied to new emails only post configuration.
Cheers..!