Zoho Desk


      • Announcements

      • Important Notice: OpManager and OpManager MSP Metric Name Changes After Upgrade

        Hello everyone, If you have recently upgraded to Analytics Plus on-premise build 6170 (or above) and/or OpManager 128567 (or above), please note that certain OpManager performance metrics now follow a new naming format. What does this mean? The metric

      • macOS support & user sentiment analysis are now part of DEX capabilities

        We’re excited to announce that macOS support and user sentiment collection & analysis are now Generally Available (GA) in ManageEngine DEX Manager Plus and as part of Endpoint Central DEX capabilities. With this release, IT teams can extend Digital Employee

      • M365 Security Plus build 4814 is out now!

        Hello everybody! We are glad to announce the release of M365 Security Plus' latest build-4814. Enhancement Duo Security certificates update: The Duo Universal Java SDK has been updated to version 1.3.1, along with dependent Java libraries, to support

      • M365 Manager Plus build 4814 is out now!

        Hello everybody! We are glad to announce the release of M365 Manager Plus' latest build–4814. Enhancements Duo Universal JDK update: The Duo Universal Java SDK has been updated to version 1.3.1, along with dependent Java libraries, to support Duo’s updated

      • Discrepancy in Service Level Agreement (SLA) Calculation

        Dear all, A bug was identified starting in build 15210 and a patch for this issue has been released in build 15240. Issue: An incorrect SLA is applied to requests that follow the transition Open → Resolved → Reopen, meaning requests that are reopened

      • Sticky Posts

      • [Launch announcement] Log360 Cloud reengineered for smarter, sharper threat detection!

        Hi everyone, We’re thrilled to announce a major upgrade to Log360 Cloud’s threat detection engine. This launch brings a reengineered architecture that improves accuracy, reduces noise, and makes detection workflows more efficient than ever. What’s new

      • [Free e-book] Powering the modern BFSI with analytics

        Hi there, Modern financial enterprises are grappling with growing customer experience gaps, evolving regulations, rising fraud risks, slower credit decisions, and increasing infrastructure complexity. Traditional reporting and siloed insights can no longer

      • New feature release: Device Timeline – Visualize, trace, and troubleshoot issues faster

        Hello everyone, We're excited to introduce Device Timeline, a major upgrade to Endpoint Central’s DEX module that gives IT teams a clearer, more intuitive way to investigate performance issues.This is currently available for cloud users only. This feature

      • Upcoming New Features

        Hello all, We are glad to inform you that several significant features are scheduled for an upcoming release. Please note that the final scope of these features may be subject to change or postponement as the release progresses. 1) Request Workflow: Request

      • Discontinuation of Web Remote Functionality

        Dear users, We would like to bring to your notice that Web Remote functionality will be discontinued from ServiceDesk Plus/Asset Explorer due to its dependency on the third-party library SparkGateway. For new installations, this will come with immediate