Zoho Desk


      • Announcements

      • ServiceDesk Plus Cloud - Slowness in EU DC

        Hi everyone, We’re aware that some of you are currently experiencing slowness while using ServiceDesk Plus Cloud in the EU Data Center, and we’re truly sorry for the inconvenience this is causing. Our team is actively investigating the issue on top priority

      • [New Release] ADManager Plus' latest build 8030 is now live!

        Hello everyone, We are glad to let you know that we have released the latest build of ADManager Plus, 8030. Features Zia - AI chat assistant: A new AI-powered assistant, Zia, has been introduced to help users perform AD management tasks and generate reports

      • Upcoming DR drill in UK on 14th Dec 2025 and 21st Dec 2025

        Dear Customers, We have planned to conduct our yearly Disaster Recovery(DR) Drill for Zoho UK(United Kingdom) Service on 14th Dec 2025 and 21st Dec 2025 to ensure our DR Readiness in UK Deployment. This will help us support our expanding server far more

      • SharePoint Manager Plus build 4508 is here!

        Hello everybody! We're excited to announce the release of SharePoint Manager Plus' latest build–4508, with an enhancement to improve your experience. Enhancement Centralized technician management: Technician accounts for SharePoint Manager Plus can now

      • Invitation to try the Key Manager Plus Cloud – Beta access now open

        Hi All, We are excited to share that the cloud version of ManageEngine Key Manager Plus is now available for beta access. https://www.manageengine.com/key-manager/key-manager-plus-cloud.html This release is designed for organizations looking to manage

      • Sticky Posts

      • New feature release: Device Timeline – Visualize, trace, and troubleshoot issues faster

        Hello everyone, We're excited to introduce Device Timeline, a major upgrade to Endpoint Central’s DEX module that gives IT teams a clearer, more intuitive way to investigate performance issues.This is currently available for cloud users only. This feature

      • Upcoming New Features

        Hello all, We are glad to inform you that several significant features are scheduled for an upcoming release. Please note that the final scope of these features may be subject to change or postponement as the release progresses. 1) Request Workflow: Request

      • Discontinuation of Web Remote Functionality

        Dear users, We would like to bring to your notice that Web Remote functionality will be discontinued from ServiceDesk Plus/Asset Explorer due to its dependency on the third-party library SparkGateway. For new installations, this will come with immediate

      • [Free e-book] Revolutionize enterprise service desks with agentic AI

        Hi there, IT service management is evolving fast. It’s no longer just about responding to tickets. Modern service desks must think, predict, analyze, and act before issues even surface. Generative and agentic AI are making it possible. Together, they

      • Milestone Marker : The application performance monitoring bookmark you never knew you needed!

        Imagine this: your team rolls out a new update to your customer-facing web application. Everything seems fine at first with no errors and downtime; but users soon start reporting slower load times. You need clarity on whether the recent deployment caused