Zoho Desk


      • Announcements

      • Service Disruption – IN DC | ServiceDesk Plus Cloud (16 December 2025)

        Hello Customers, We experienced a service disruption in the India Datacenter on 16 December 2025, between 01:53:47 PM IST and 02:14:17 PM IST, with a total incident duration of 20 minutes and 30 seconds. As communicated earlier, a Disaster Recovery (DR)

      • New feature release: Device Timeline – Visualize, trace, and troubleshoot issues faster

        Hello everyone, We're excited to introduce Device Timeline, a major upgrade to Endpoint Central’s DEX module that gives IT teams a clearer, more intuitive way to investigate performance issues.This is currently available for cloud users only. This feature

      • Upcoming New Features

        Hello all, We are glad to inform you that several significant features are scheduled for an upcoming release. Please note that the final scope of these features may be subject to change or postponement as the release progresses. 1) Request Workflow: Request

      • Change in Windows login agent uninstall/update method in ADSelfService Plus (from build 6304)

        Hello Everyone, From ADSelfService Plus build 6304 onward, the Windows login agent can no longer be updated or uninstalled through the Windows Control Panel. To manage (install, update, or uninstall) the Windows login agent, please use one of the supported

      • Patch Tuesday Updates: December 2025

        Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday. New OS Security Updates: 43062 - 2025-12 Security Monthly Quality Rollup for Windows Server 2008 R2 for x64-based Systems (KB5071501) (ESU) (CVE-2025-54100) 43063

      • Sticky Posts

      • New feature release: Device Timeline – Visualize, trace, and troubleshoot issues faster

        Hello everyone, We're excited to introduce Device Timeline, a major upgrade to Endpoint Central’s DEX module that gives IT teams a clearer, more intuitive way to investigate performance issues.This is currently available for cloud users only. This feature

      • Upcoming New Features

        Hello all, We are glad to inform you that several significant features are scheduled for an upcoming release. Please note that the final scope of these features may be subject to change or postponement as the release progresses. 1) Request Workflow: Request

      • Discontinuation of Web Remote Functionality

        Dear users, We would like to bring to your notice that Web Remote functionality will be discontinued from ServiceDesk Plus/Asset Explorer due to its dependency on the third-party library SparkGateway. For new installations, this will come with immediate

      • [Free e-book] Revolutionize enterprise service desks with agentic AI

        Hi there, IT service management is evolving fast. It’s no longer just about responding to tickets. Modern service desks must think, predict, analyze, and act before issues even surface. Generative and agentic AI are making it possible. Together, they

      • Milestone Marker : The application performance monitoring bookmark you never knew you needed!

        Imagine this: your team rolls out a new update to your customer-facing web application. Everything seems fine at first with no errors and downtime; but users soon start reporting slower load times. You need clarity on whether the recent deployment caused