Customizing AlarmsOne Messages
Hi there! We were wondering if it's possible to customize the AlarmsOne messages that it sends out through SMS, email or voice. For example, right now we get an SMS message or a phone call and it's not useful at all to us since it doesn't tell us what
OAuth migration for outbound Zoho apps - Cliq, Desk, Projects, and SDP OD
As part of our security upgrade, we're migrating to OAuth from the existing AuthToken system of authentication for all the outbound Zoho apps that are integrated with AlarmsOne - Cliq, Desk, Projects, and SDP OD. It also applies for any Zoho application
Is there an Oncall software that can be integrated with ServiceDesk Plus
We would like to enable pager duty or oncall duty for technicians while they are oncall and also alert managers of any critical system down. Is there a way that we could integrate ServiceDesk Plus with an Oncall system. Thanks John
AlarmsOne | Updated pricing
Hi there, AlarmsOne's prices are being adjusted to align with the product's current capabilities. There are also changes in the free credits provided in the Basic and Premium plans. All price changes in this announcement are effective August 15, 2020. Existing subscriptions will follow the existing pricing plan till the next renewal. Please reach out to us at support@alarmsone.com if you have any questions. Cheers, AlarmsOne
Share alarms with your in-house apps using our custom outbound integration.
AlarmsOne has been allowing you to share alarms with your Help Desk, Team Collaboration, and Project Management tools to raise them as tickets, create bugs, and so on. To integrate with your in-house application and receive alarms from AlarmsOne, we have built a custom outbound integration. AlarmsOne's custom outbound API is a RESTful API that helps you send alarms from AlarmsOne to your custom application. Adding a custom outbound application is as easy as it gets. Follow the steps below and you're
Improve incident resolution time using annotations.
AlarmsOne has added 'Annotation' using which you can add notes or comments about an alarm. Annotations can be added by all Admins and those technicians who are assigned to a particular alarm. To add annotation, open an alarm in AlarmsOne, go to Annotation tab, add the comment and click Submit. Recent activity tab also shows the timeline of the annotations. Annotation has a character limit of 5000 characters and does not support special characters. Try 'annotation' now, talk about the alarm and improve
Auto-remediate your incidents using AlarmsOne
AlarmsOne releases auto-remediation to help you prevent or fix known incidents automatically. Now you can define scripts to delete log files, clear disk memory, etc, and run them when alerts are triggered. Auto-remediation actions are executed using an AlarmsOne agent that you need to install in your system. Click here to learn how to install the poller. Once it is installed, you can define the alert criteria and write the necessary script to trigger the required auto-remediation action when you
Atlassian Cloud Outbound Integration
Hi, I seem to have issue with the Atlassian Cloud Outbound integration. I've entered by details correctly, the form is able to populate the drop downs with my issue types and projects. But its not creating the issue inside jira despite selecting in my profiles and escalation policies. I've attached images of my profiler and outbound form. Has anyone managed to get their integration working
Repeat your escalation policy till an alarm is closed.
AlarmsOne has been helping you notify the right users at the right time using escalation policies. At times, some critical alarms remain unresolved even after the last person in the escalation policy has been notified. To help you make sure all alarms are resolved, we have provided an option to repeat the escalation policy until the alarm is closed. You can manually enable the repetition and execute the escalation policy again to repeat the notifications. You can also choose the time period to wait
AlarmsOne Use Cases - 04 : Escalation policy
Scenario: Kevin is the IT operations manager in Zylker corp which runs an online business. It is necessary that Kevin has to make sure that their website is up and running at all times. He has Kumar in his team, who takes care of the website issues. The team communicates using HipChat and uses Site24x7 to monitor their website. In case of an website outage, how can AlarmsOne help Kevin to make his business up and running soon? Solution: Kevin needs to create an escalation policy which will notify
Planned maintenance of our US datacenter [17th - 31st Dec 2017]
Dear customers, It’s that time of the year again and we thought we should let you know in advance. As a part of our annual infrastructure maintenance, we will be upgrading our US data center infrastructure from December 17th 2017 to December 31st 2017. We did a similar data center maintenance activity around the same time last year as well. During this upgrade process, ManageEngine AlarmsOne and all other Zoho services will continue to be operational and we do not anticipate any major interruptions
AlarmsOne Use Cases - 03 : On-call Schedules
Scenario: Kevin runs his business only on weekdays. He wants his IT team consisting of Jake and Shane to be on-call during 5 days of the week from 9am to 9pm. Kevin wants Jake to be on-call from 9am to 3pm and Shane from 3pm to 9pm to take care of the IT alerts. They don't work on Weekends. Kevin wants to schedule their work for the first quarter, starting 1 Jan, 2018. Solution: Kevin needs to log in to AlarmsOne and add Jake and Shane in his AlarmsOne account. Then, he needs to create a Schedule
AlarmsOne Use Cases - 02 User Privileges
Scenario: Kevin, the IT operations manager wants his team of 4 technicians to take care of the alerts from all the applications they use. He wants John to take care of Nagios alerts, Kumar to handle alerts from StatusCake, Priya to act on AppDynamics alerts, and Vijay to respond to Sumologic alerts. He also appoints Susan as a co-ordinator and wants her to keep an eye on all the incident alerts from all the applications. Solution: First, Kevin needs to setup an AlarmsOne account and then integrate
AlarmsOne Use Cases - 01 App integrations
Scenario: Kevin is the IT operations manager in his company. His IT team has 3 technicians - John, Kumar, and Vijay to manage IT incidents. They use the on-premise monitoring solution 'Nagios' to monitor network, cloud-based monitoring app 'StatusCake' to monitor website, 'AppDynamics' to monitor and manage applications, and 'Sumologic' to manage logs. They receive 100s of alerts from each of these applications everyday, hence find it difficult to manage the incidents. Kevin also wants to keep track
Learn from our 'Use Case' posts in ManageEngine forums.
Hello users, We hope that you find AlarmsOne helpful in making your IT alert management simple and effective. To help you make use of AlarmsOne to its maximum potential, the AlarmsOne team has planned to post a series of 'Use Cases' in our ManageEngine Community forums. We'll discuss different scenarios where AlarmsOne can make things simple for you. You can also participate in the discussions and ask the questions you have. In case you come across any scenario where you think AlarmsOne can
Have you tried generating Alarm Reports yet?
Here at AlarmsOne, we wanted to help you dive deep into your incident alerts. After all, it should be easy to see the current status of old alerts, who acknowledged them, when they were closed, and how long it took to resolve the incident. That’s why we made some tweaks to AlarmsOne to make accessing past alert information as easy as possible. Now you can easily generate reports in PDF or CSV and inspect data of interest and intervene wherever necessary, so you can improve the efficiency and effectiveness
Planned maintenance of our US Data Center [2nd - 10th Sep 2017]
Dear customers, It’s that time of the year again and we thought we should let you know in advance. As a part of our annual infrastructure maintenance, we will be upgrading our US data center infrastructure from September 2nd 2017 to September 10th 2017. We did a similar data center maintenance activity around the same time last year as well. During this upgrade process, ManageEngine AlarmsOne and all other Zoho services will continue to be operational and we do not anticipate any major interruptions
Push Notification
Hi, is there the possibility to send push notification with AlarmsOne? In the price comparison matrix i see that push notifications are unlimited but i don't find how to configure them. Many thanks
Introducing Custom Views and Tags.
Hi there, The AlarmsOne team is excited to announce the release of two new features - Custom Views and Tags. Now you can create different Views to filter alerts and categorize them. Each View has only the alerts that satisfy the defined criteria. With this, you can reduce alert noise in your Alarms page. Using Tags, you can tag your agents, applications, and notification profiles to easily identify alerts associated with them. You can also flag an alert by manually tagging that alert. Learn how
Alarms ACK on source
Hi I want to know if an alarm is mark ACK on source (ex. OPManager) then the alarm will mark ack in alarms one? Thanks
Read our latest blog about AlarmsOne's licensing model.
Read how AlarmsOne helps you meet your IT alert management requirements, with it's different plans that are best suited for small, medium, and large businesses.
Can you see a users call history before you create a call?
Is there a way to see all the calls a user has logged before (or while) you create a new one. This would avoid creating a new call for an issue that user has already reported. This would therefore avoid the risk of duplicate incidents.
Disabling Alarm Contacts in AlarmsOne
Hello users, We have made few changes in AlarmsOne's Contacts. From now on, AlarmsOne supports only the following types of users. 1. Super Admin 2. Alarm Admin 3. Alarm User We don't support the user type Alarm Contact anymore. All Alarm Contact users in your app account will be disabled. However, you can edit the contacts and change their roles as Alarm Admins or Alarm Users. We're extremely sorry for any inconvenience this may cause. Please contact support@alarmsone.com for any technical assistance.
Have you tried AlarmsOne's new features yet?
We introduced Multi-criteria Alerting and Alarm Escalations to make alert management more effective, and we would like to know whether our new features fulfil your IT alert management needs. I'll tell you how these features can help you, incase you haven't tried these features yet. With AlarmsOne, now you have entire control over the alerting process. Multi-criteria-based alerting helps you curb alert noise and receive notifications only for those critical alarms that need a response. Escalation
Roadmap and Future Direction
Hi, we are using Site24x7. We also use AlarmsOne ... - for 24x7 Alerts - CloudWatch Events / Alerts - EMail-Integration At this point AlarmsOne already is a great product. But I am unsure about the future of this product ... so I would help to give an outlook about your product roadmap and upcoming features .. Sven
Introducing Downtime and Automated Alarm Sharing
We have added new features and made few enhancements in AlarmsOne to make your alarm management simpler and more effective. Now you can schedule a Downtime and mute alarm notifications from an Entity(website, server, device, etc) during the downtime. Get rid of alert noise! Click here to learn how to schedule a downtime. Outbound integration has become better now! You can automatically share your alarms with outbound applications like Slack, Trello, Pagerduty, Zoho projects, etc., by configuring
Planned maintenance of our US Data Center
Dear Customers, As a part of our annual infrastructure maintenance, we are upgrading our US data center infrastructure from September 3rd 2016 to September 10th 2016. While we carry out this upgrade, we would like to inform that ManageEngine AlarmsOne, as well as other Zoho services, will be fully operational. We do not expect any major interruptions and you should be able to use all our services during this upgrade. We will update this forum post once the data center maintenance is complete. In
AlarmsOne Suggestion
Hi There, It would be great to expand support for this tool to Synology and VMware. Regards, Willus
How about winning $15 for giving your opinion on a free tool?
One for one is dull, while one for many is exciting! How does one console for multi-vendor monitoring tools sound? Far-fetched? Not anymore! We just made that possible for you. Try it to believe it. Collate alarms from over 20 disparate monitoring tools, and get productive! How? It is simple really. Stop console hopping and breaking your head to find the underlying reason for an alarm. Instead, sign up for AlarmsOne from ManageEngine and , Correlate
Getting Started with On-Premise Poller - Application Manager Integration
HI Folks, AlarmsOne seamlessly integrates with majority of IT infrastructure monitoring, cloud solutions and more. To integrate On-Premise application like ManageEngine Application Manager, OpManager, NetFlow Analyzer, Nagios and Solarwinds, we provide On-Premise poller which pulls alarms from those application and send it to AlarmsOne service securely for analyzing and reporting. On-Premise poller is a lightweight, stateless, auto-updating software component which can be installed on your internal
AlarmsOne WebHook Integration - CopperEgg
Hi Folks, AlamsOne is a simplified alarm management tool for IT, DevOps. It integrates with tools used for infrastructure monitoring, cloud monitoring, log analysis, and project management . It pulls the alarm in real time from those tools and notifies users in real time via SMS, call, email, or a combination of the three. To integrate your monitoring tools with AlarmsOne, we provide poller based alarm collection for On Premise applications and Webhook integration for SaaS applications. Watch the
Centralized Alarm Management tools for Free!
Hi Folks, We are happy to announce the release of ManageEngine AlarmsOne, a Free Alarm Management tool in the cloud. AlarmsOne seamlessly integrates with tools used for infrastructure monitoring, cloud monitoring, log analysis, and project Management. It pulls the alarm in real time from those tools and notifies users in real time via SMS, call, email, or a combination of the three. Major Features: Consolidates and intelligently groups all alarms based on host, network device, application, database,
