You have exceeded the limit
I get this error but I am under 200 fields! I know I can update the value in globalconfig, but that didn't fix the error. Update globalconfig set PARAMVALUE = I am on version 14105
Stand Alone Tasks
Hi Is there a way to turn off stand alone task creations? I don't want technicians to be able to create a task that is not part/from a ticket/request.
Manage Engine Service Desk Plus - User account locked, not unlocking and not able to unlock
Hello, We have an issue where a user is not able to log into Manage Engine Service Desk Plus due to her account being locked out. We sent her a password reset email, but the account is still showing locked out: Security Settings lock reset is set to 30
How to hide status option
Hello , Is there a way to hide certain status from modules or users. We have a lot of statusses, and when creating a task is display`s all . Can i filter out certain one`s?
Currently on 15100 trying to upgrade to 15120 but it is not going through.
Currently on 15100 trying to upgrade to 15120 but it is not going through.
Add "user groups" as an option in the share request menu, or add "group Allowed to View" option in the user group section
Our ticket system is used by multiple departments. We want certain tickets to be viewable by people that may be under different departments. The only way to do this currently is by sharing the ticket, however manually selecting all the applicable departments,
notification template issue
i have an issue on the notification template when save it after edit on the code ve it after the edit the coode
Custom icons get resized to inconsistent size
When creating/editing a service category, incident template, or some thing similar that can use an icon, the stock icon library provided by the application has 96x96 px png icons in it. However, if I choose to upload a custom icon (no matter the size
Multi Select Field populated by a csv file
I requested this during some professional services while setting up SDP v14.9 Build 14960 Figured I would post the script here. What I wanted was a Multi-Select field that I could populate from a CSV file. For us this was a listing of every file share
Error 1013 Schema Inconsistent (Replay)
When switching from version : 15.1 Build 15120 to version: 15.1 Build 15130 error pops up
SDP+ location of Request Resolution attachments
We migrated from on-premise SDP+ to SDP Cloud. It has been identified that some of the Requests had attachments to the Resolution section that did not get copied over. We no longer have the on-premise version installed so I can't easily go back to confirm.
Upgrading to ServiceDesk Plus 15100: Important Information
We are pleased to announce that the 15100 patch file for ServiceDesk Plus is now made available to our customers. To ensure a smooth transition, we conduct a thorough sanity check on each customer's ServiceDesk Plus setup before providing the patch. If
Error 1013 Schema Inconsistent
When switching from version : 15.1 Build 15120 to version: 15.1 Build 15130 error pops up
API Query for Tasks by Assigned Owner?
Dear All, Please let us know how we can use the GET API to fetch all tasks with the status “Open” and “On Hold” that are assigned to a specific owner, based on the owner’s email ID? Regards, Wajahath Farooq
Error upgrading from 14.9 to 15.1
Hello, We are attempting to upgrade from 14.950 to 15.120 to mitigate the discovered vulnerability. Upgrading our test system went fine, but when we tried to upgrade a clone of our production system we go the following error: REQ:2001: Unable to initiate
Where to find "Customization – Additional Field" in the database
Hi, Does anyone know where I can find the data for “Customization – Additional Field” in the database? Specifically, I’m looking for the name of the table that stores this information. Would like to get the field mapping names. Thanks in advance for your
ServiceDesk Plus and Microsoft Copilot Agent
Hello, In our company, we want to enhance the end user workdays experience using Microsoft Copilot (Licensed or not with Copilot Chat). For example, the idea would be that if an end user ask for help, search a solution in our Sharepoint Online websites,
Need to update requesters access to view
How can I update hundreds of requesters to allow them to view all requests from their department? I see I can go to each requester/user and add them one at a time: but..how can I update so many requesters?
Query Report for Asset Change History
Dear Support, I need report for asset change history for tracking of Asset Movement, I have report which only displays the first user and assigned date. I need the report for complete asset tracking from first user towards current user. (Ex: 1st assigned,
Information not avaliable on CMDB
Hello, We used to have a workstations' information available in the CMDB, but after the update to the version 15.1 15100 we can't seem to be able to see it. And I don't know if it is related, but I got the following message when opened Service Desk (On-premise)
Masterclass 2025: Episode 8 - Building a comprehensive IT ecosystem by integrating third-party applications with ServiceDesk Plus [September 25]
Hi there, In the eighth episode of Masterclass 2025, learn to integrate ServiceDesk Plus with third-party applications used for IT infrastructure management to enhance your service desk operations. We will showcase how to promote effective communication
Account blocked
Hello, I have a blocked user account, but I can't find this user in the blocked accounts. Why? Sincerely, Eric
Rebuild Index
Hello, For some time now, we’ve had to perform frequent index rebuilds on the ServiceDesk database because WorkOrders are not being found through the search functionality. This issue is occurring with increasing frequency. Does anyone have a solution
On Premise - Teams Integration
Hi Is it possible to send outage notifications via teams if we enable on premise SDP integration?
Introducing Zia Parser without our permission after version update!
Hello After upgrading to the new version build: 15.1 Build 15100, we are getting the below footer in all our emails templates! ===================================================================================== Introducing Zia Parser Now Zia can analyse
how to send sms for (((ALL))) clarification Notifications
Hello, I would like to know if it is possible to configure SMS notifications for clarification events in ServiceDesk Plus. The requirement is: When a clarification is requested from the user, an SMS should be sent to the user. When the user responds to
Failed to send notification in ServiceDesk Plus
Hello everyone, In our tickets, when we try to send replies, we've been getting this error message since this morning: "Failed to send notification in ServiceDesk Plus." We haven't changed anything, but sending replies has become impossible now. Can anyone
How to Change the ESM Portal header Background Color?
Dear All, How to Change the ESM Portal header Background Color? Our current built of the Application is 14980. Regards, Wajahath Farooq
Supported SQL Versions
I was attempting to upgrade from 14980 to 15120 and was unable to due to MSSQL 2016 being required. Is this the newest version supported? Looking to prevent multiple upgrades to MSSQL.
Important notice for customers using ServiceDesk Plus integrated with Advanced Analytics
Dear users, As we have introduced several changes and enhancements to the request additional fields in build 14900, customers migrating their ServiceDesk Plus to build 14900 and later with Analytics Plus integration will have their Requests custom fields
Hide Resource Field from Submitted Ticket
Is there a way to hide a Resource field in the submitted ticket - the ticket the technician will look at? As part of another script to append text to resource questions, I added the highlighted section to try and hide the VM1_cpus Resource field and only
Adding Text to Rest API
I previously worked with someone to have text added to a resource question in the rest API. The solution given is working well as long as text is manually added by the requester. For example the following script: var current = $CS.getValue("RES_601_QUS_301");
After upgrading to 15120, 'SEND' is not working
When we try to reply all to a request via email and click 'Send', the page freezes and the email is not sent
Migrate from Build 15100 to 15120 error 1009 file in use but system does not provide PID
Can't see anything showing in use but fails to pass preliminary checks. Anyone else experiencing this?
Report on Multi-Select Additional Fields - ME Version 14.9 Build 14930
How can I report on a multi select additional fields for "Tags" but have the report group the tags per ID, and not multiple lines per tag with the same request ID? There are no errors or guidance in ME when I run the update SQL with the addition of below:
Internal Error (NullPointerException in InlineImageUtil) when creating a new ticket on a fresh installation (Build 15120).
Acabei de executar uma nova instalação do ServiceDesk Plus Versão 15.1 (Build 15120) em um servidor Debian . O aplicativo inicia corretamente, mas quando tento criar uma nova solicitação na interface web, recebo um "Erro interno". O arquivo serverout.log
Change template request icon after update 15120
After updating to the latest version of servicedesk 15120, I have a problem with changing the incident/service report template icon. When I click the "Change" button, it takes me to the servicedesk home page. Has anyone solved this problem? It appears
After upgrading to 15120, 'SEND' is not working
"Bir isteğe e-posta yoluyla yanıt vermeye çalıştığımızda ve 'Gönder'e tıkladığımızda sayfa donuyor ve e-posta gönderilmiyor."
Browser tab icon change
Hello, I recently updated ServiceDesk Plus to 15120 and noticed that icon on the browser tab changed. Previously if I wanted to use custom icon, I simply copy pasted "favicon.ico" into ../ManageEngine/ServiceDesk/webapps/ROOT/images directory. It seems
Unable to make API Calls with Deluge Custom Function
Hello, I'm unable to make an API from a custom function using deluge. I'm able to get results with python and postman Getting error "Custom function execution failed" "Error due to- Internal Exception" Below, it's my code info changeID; url = "https://myservicedesplus.com/api/v3/changes";
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