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            • [Free e-book] The ultimate guide to overcoming help desk hurdles

              Hello folks, Is your help desk struggling? Are frequent issues affecting productivity and service delivery? Wield proven strategies to overcome widespread inefficiencies that weigh down most help desks. This e-book addresses the following major challenges
            • [Free webinar] 5 ways to measure and reduce your help desk's workload

              Hello there, Is a near-constant flurry of tickets weighing down your help desk operations? When operating in a perpetual fire-fighting mode, we often fail to spot technicians' woes. Our latest webinar lays out strategies to catch the signs of a struggling
            • [Free webinar] How to make the help desk your first line of cyberdefense

              Hi folks, We're happy to bring you our latest webinar on making the help desk your first line of cyberdefense. Date and time: October 30, 2023 2pm AEST | 10am GMT | 10am PST Why attend this webinar? Cybersecurity is no longer restricted to security teams.
            • [Blog] 4 Easy Ways To Boost Customer Satisfaction With IT ServiceDesk Software

              Customer satisfaction is an often overlooked, but highly essential element of business growth. It’s simple: satisfied customers stick around longer and are more likely to cross-purchase and repurchase. They do display brand loyalty and typically increase
            • SCCM Connector For Servicedesk Plus and Assetexplorer

              Hello Everyone,  We are pleased to inform that SCCM connector for Servicedesk Plus and Assetexplorer is released, you can download it from the link and follow the steps mentioned in it to successfully set it up. Have any questions, do let us know, we will be happy to assist. Regards Charles
            • Most Discussed Topics

            • Dashboard not loading

              We've suddenly got a problem with our dashboards on SDP, they've stopped loading since last week, we simply get a screen with the four grey bouncy loading bars. Everything else on the system seems to be working OK. We're on 14304, there are no errors
            • Hiding Tabs & Functions

              Hello, In certain ESM Instances I would like to hide certain Tabs and Functions. On Request - Hide Work Logs Under the Reply menu hide: - Forward the Request - E-Mail the Technician - SMS the Technician Is this possible? Many thanks Lisa Build Information
            • Request details are not populating to change.

              Hey Team. We are using latest version of On-Prem Service Desk. Postgres SQL Datat base. Before the upgrade we were using 14.2 Build 14200and we could set automatically change details from te ticket. (Subject, Requestor, Details, Group, Site, etc.) Now
            • Change request status after approval

              Hi, Team, With older versions of SDP I´ve been using Request Custom Triggers to automatically change the request status after approval, with the event "When a request is approved". On the new versions of SDP, this event was removed and I'm using an Approval
            • E-mail Notifications when Notes Added

              Good afternoon, We'd like our technicians to be notified when a note is added to a request. There is an option to customize the template for this notification under Notification Rules, as seen below: However this notification is not being sent, we're