Exception occurred while checking url reachability.java.net.SocketTimeoutException: connect timed
I am getting this error when upgrading from version 13 SQL Database. What does Exception occurred while checking url reachability.java.net.SocketTimeoutException: connect timed out at mean? -------------- Jan 24, 2025 7:10:24 PM [com.zoho.tools.util.NetworkUtil]
database file size and log file size increase drastically!
I’ve encountered an issue during the restoration of a backup using the following command. restoreData.bat --dbmigration During this action the database file size and log file size increase drastically. Why does this happen? The database is originally
Pending Request - Properties Field
Hi Is it possible to remove fields from the Properties section of a Requesters pending request page? e.g. remove Impact, Urgency, Item
How can I include the custom defined field value in my query?
I can add a request by sending the following JSON to API: { "request": { "description": "request description", "requester": { "id": "6906", "name": "Leo" }, "subject": "Time off/Over time application", "template": { "id": "3906" }, "udf_fields": { "udf_pick_5706":
LoggenInUser in footer reply
hey, just want to ask if there is an option to add an variable of a current logged in user in ServiceDesk ? For example as we have 'technician', can we add a loggedinuser ?
Please make it possible to disable or skip Details in Change
Details in Implementation is used for showing Additional Fields. For us it's always empty. Please make so that if Details are Empty don't show it, just jump to Tasks instead so that it's obvious that there are tasks present in this stage. I'd rather not
Can't export reports that contains graphics
Hello, since upgrade from older versions to latest, we have some exports (PDF, XLS...) that stucks un "generating". The same report without graphics is exporting correctly. We have no 14.9 b30, SQL Server... Thank you.
LDAP
Hi Is it possible to use LDAP authentication without importing the users? Thank you
Checklist API
Hi, I want to update configured checklist by API call. I searched in API document and didn't see it. Please add this feature in next release. My Scenario: In SDP ESM, I have an HR instance. In this instance, I configured a service catalog as "Hiring
Change Workflow doesn't respect Closure Rules
In our Emergency Change workflow, we go as fast as possible to Stage 4 to implement the change, then we go to Stage 3 to Approve the Change and make it permanent or decide if we need to do a rollback. We've set Stage 4 to require all Tasks to be completed
Création ticket en double sur servicedesk plus
Bonjour à tous, Je souhaiterais avoir votre aide sur ce sujet s'il vous plaît : Peut on paramétrer sur servicedesk plus si un ticket est adressé à deux groupes et au lieu de créer deux tickets identiques par groupe, une tâche sera créée automatiquement
Change site name - how to?
Hi ALL. We use SDP 14840 with AD sync. Currently Requester's site name is syncing from AD (field name = office). Site Manager has access to all Requests of own Site. Sometime we need rename Site. We do all changes in AD side and after some time new data
Project Scheduled End Date within business hours
Hi, First query, when the Scheduled End date on a Project task is set based on Scheduled Start date, is it only using the Estimated Effort to calculate this? Example above has set the scheduled End to 20:00 even though the Schedule Start is 10:00 and
How do I change the Owner of a Contract?
I helped our Contracts Manager and imported 200+ contracts from a CSV-file. Now I'm listed as the Owner on all of these Contracts. How do I change so that Notify->Owner doesn't go to me but to the person responsible for the Contract?
Tomcat CVE-2024-50379
From what I can see Servicedesk Plus is still on Tomcat version 9.0.87 since July.
Change of status upon assigning to technician
I'm looking for a way that changes status on the case from open to in progress automatically when the case is assigned or pick up by a technician. Is this possible?
Mail fetching stopped - diagnosing the error
Hi, Our mail fetching stopped, and it seems to randomly stop sometimes which causes issues when emails get backed up and no one notices for a while. It will help to figure out the cause of this, and whether that cause can be rectified at all. I've attached
Upgrade Failure - 14.8 14840 to 14.9 14930
Hello When upgrading from 14.8 14840 to 14.9 14930 I receive the following message: Failure Failure , Please check the link http://www.manageengine.com/products/service-desk/upgradefailure.html Please can you advise any steps that I need to take to troubleshoot?
TeamViewer integration with enterprise edition
Hi, How can i integrate teamviewer tool with SDP? we have enterprise edition.
Can I auto add request fields to task?
Hi Is there a way to automatically add request fields to a task? Trigger maybe? If so I don't see how..
Import actifs - contrat
Bonjour à tous, Nous avons créé un actif "Internet" et a fait l'import des actifs correspondants. J'ai vue qu'il y avait ce champ "Contrat" et nous souhaiterions savoir comment on devrait faire l'import pour remplir ce champ s'il vous plaît? Nous avons
Move login box over
Hi To accommodate our corporate logo - I would like to move the SDP login box over to the right. Guessing it takes a modification to a CSS file as I don't see it in the HTML editor.
Update to Build 14930 from 14840
Errorcode:1015 RC SI is disabled. Enbale to continue
[Free e-book] CIO's guide to the biggest challenges in managing IT expenses
Hi there, Are you struggling to balance innovation and cost efficiency in your IT spending? You're not alone. Many organizations face mounting challenges with costly overruns and inefficiencies draining their IT budget. In today's rapidly evolving business
Add Skip Backup Option in UpdateManager GUI
Hello! As those of us with older ServiceDesk environments are well aware, the option to skip the forced backup prior to upgrade has become a necessity due to the sheer amount of files/folders accumulated in the directory over time. This backup would take
Report an Issue
how when clicking on the "Report an Issue" button, the already specified template by asset type opened, and not something that the user could choose themselves?
SDP 14840 upgrade issues
I have noticed several users have posted articles advising they faced issues upgrading to 14840. From java version issues, VM starting issues or even cases where SDP doesn't start as normal after updates, it is a concern. Some have even faced major hurdles
-DSkipForcedBackUp_14840=true is ignored
I'm upgrading from 14840 to 14930 but the flag -DSkipForcedBackUp_14840=true is ignored and I can't skip the backup step. I've cheked UpdMgr.bat before and after I started the upgrade and the line is there copied from the website. I've restarted the update
Change approval history
Hello. I am just starting to use the Change Module and am having some problems finding the correct information in the history, specifically approvals. In the approval summary, it doesn't appear to list who did the approving. In my example below, I have
Need to incorporate "Notes" info in ServiceDesk plus change MGT report
Dear Expert, please help to add "Notes" (CR submission stage) in below existing custom query. below query use for exporting CR data (DB - MSSQL 2022). select chdt.changeid AS "Change Request Number", ctDef.NAME as "Change Type", requester.FIRST_NAME as
Query to Generate Report of all Technicians in SDP (MSSQL)
I just wanted this to be listed here in the Pitstop, for future reference, and in case others might need it (Running SDP On-Prem v14.6): select au.FIRST_NAME as "User Name", al.NAME as "Login Name", dd.DEPTNAME as "Department Name", sdo.NAME as "Site
Helpdesk categories
We are looking to create a new set of categories to classify our requests and incidents under. How can we hide the old categories when we've setup our new ones? What happens to existing tickets that have been assigned the old categories if we delete the
Data on Kanban card
I like to view my tickets in ServiceDesk Plus as a Kanban board and I am wondering if I can add additional data elements to be visible on the card. I would like to add scheduled date so I can track when the ticket is scheduled to start.
Closed Ticket Notification
The image below is received when a ServiceDesk Plus Request is Closed. is it possible to modify this notification email? We can't seem to find it for modification.
Access Token not found
Hello, Our Azure client secret expired yesterday, we created a new one, deleted the old one and added the information in ServiceDesk Plus (keeping the rest the same). But now we cannot use the incoming mail anymore. Send mail trhough SMTPS works, but
Fill data in additional field from an external source
Hi all! We need an additional field in the request form with a list of some values. Right now these values are maintained in an external database. Is it possible to fill the additional field with type list with data from some external source? Thanks
Upgrade from 14.8 14840 to 14.9 14930 issue
Hello When upgrading from 14.8 14840 to 14.9 14930 I receive the message: "Please reconfigure the Requests custom table schema to retain data consistency in the integrated reporting framework tool. Click Yes to proceed or No to stop the upgrade" Could
Make Scheduled Status Change MANDATORY for certain Statuses?
Hello - Is there a way (even custom) to make the Scheduled Status Change mandatory for certain statuses? For instance, when Technicians are putting the ticket 'On Hold', we want them to HAVE to fill out a date where is goes back to In-Progress. Is this
Send email to all users when publishing an announcement
How do I send an email to all users when putting out an announcement rather than having to select every single user one by one which is not feasible? Thank you
ServiceDesk Plus and ServiceNow - has anyone done a Pros/Cons & pricing between the two?
Hello - In my business, we are onboarding more and more clients with ServiceNow and are assessing if it's a tool we want to use as well. Clearly, SDP is the cheaper choice, and frankly, does 85% of what we need it to. The integration between ServiceNow
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