Agent Scan FAILURE After Server Restore
Windows Server 2016 Microsoft SQL 2017 ServiceDesk 11.3 (Build 11309) DesktopCenttral Agent 10.2.2137.2.W Due to a failed update (Post #7401409) we had to uninstall, reinstall, and restore our ServiceDesk Server. We have had to complete this process a
Web Server Root Directory for SDP
Can someone tell me the root level directory in Windows for the web server/site in SDP ? I'm trying to set up automatic certificate downloading via Let's Encrypt / Certify the Web and one of the challenge methods it uses is to place a file at the root
How can I access the API using javascript?
I want to access the ManageEngine Service Desk Plus API using javascript. Although I added the "Allow Access-Control-Allow-Origin" security response headers and restart the application server, I still got the CORS error. I attached all related file for
Not able to log in freshly installed servicedesk
Hello I have just downloaded servicedesk plus (downloaded today so I am guessing latest version. I installed this on a custom path of D:/ManageEngine/ServiceDesk It was installed onto a virtual machine which is running Windows server 2019 datacentre
[SD-98765] New version - broke notification edits?
Hi On version 11308. If I go to 'Notification Rules' and then select anything under' email templates for' (Replying to Request for example) I get a big red error and cannot edit the reply notification. Doesn't seem to work with any of the 'Email Templates
Unusual login detected pop up
Hello, I just upgraded Service Desk to version 11203 from version 11139 and noticed a new feature. Please reference pop up below: How can I check the details of the unusual login detected? It keeps popping up quite a few times. Where can this be configured
Upgrade problem from 11307 to 12000
While upgrading from 11307 to 12000 got folowing error: Nov 28, 2021 6:45:36 PM [com.adventnet.tools.update.installer.Unzipper] [SEVERE] : ERR:Exception while writing file.java.io.IOException: Entry is outside of the target dir: mickeylite_update.jar
[SDF-89711 ]Acknowledgement e-mail comes from wrong e-mail address
We are running SDP 11200 and have multiple support groups configured. Example: Support Group 1 e-mail is support@domain1.com Support Group 2 e-mail is support@domain2.com Support Group 3 e-mail is support@domain3.com On the back end, all of these e-mails
[SDF-52894]Allow servicedesk plus on premise self service portal requestors to see all conversations
Is it possible to show all conversations to requestors on the self service portal? right now they only see system conversations. no emails. Thank you in advance.
Zia Configuration Suggest Template is erasing request details
Last week we updated our environment to v120000. We also decided to enable the Zia Configuration settings for the Requests module. Today, when reviewing tickets that were submitted over the weekend, I noticed if I accepted the template recommendation
Problems with viewing some Linux servers
Servicedesk 11.309 DesktopCentral 10.1.2127.10 I have some linux servers, which are named in Asset management by DNS records, but not by their hostname. For example, I have server hostname=hostname1 and its dns record is server004. In Servicedesk in field Name
Tutorials for building out a new Servicedesk Plus web-based site.
Hi all, I am looking for tutorials on how to begin to build out a new Servicedesk Plus web-based system. I would also like to find a comprehensive guide which explains what each widget does as well as best practices for building a new installation. Thanks,
Querry for pending requests until a specific month
Hello together, i need a querry to show the following records: All request types with request status = open until 31. August 2021 23:59 . So this means that i need a way to look into the past how many ticket was still open until this date/time.
Failed Udate to 12.0 (1200)
ServiceDesk 11.3 (11309) Update to 12.0 (1200) Microsoft SQL Server 2017 CU27 [14.0.3421.10] After update to 12.0 (1200) Active Directory users can not login. Using local authentication (admin) can login but home screen looks like a "new" install, No
Changes module - where are the notifications to staff when someone replies within a change record?
This seems like a really big oversight not to notify any of the Change Roles within a change record when there is a reply or conversation happening! I'm sure I've asked for this before over the years, but will this ever be added? Thanks!
Add Request Link to Reminder Notification
So I have this previous request that has been provided and is working great. https://pitstop.manageengine.com/portal/en/ticket/24001424854007 In a nut shell it's sending off a reminder notification for people with open task. I'd like to see if it's possible
PostgreSQL implementation details
I have been trying to understand the whole PostgreSQL configuration thing for the past 16 hours. I studied the migration guides, I did a dozen (failed) test migrations on Windows and Linux boxes, switched from MSSQL to PostgreSQL, etc, and I am slowly
[Virtual MeetUp] Free Training on Handling Emergency Changes
We hope you and your family are staying healthy and safe! We are glad to invite you all for our 5th session of Virtual meetup, which is scheduled on 15th April 2021, registrations are open now. Kindly pick a suitable timezone and register today. 02:00
ServiceDesk Mail Server Settings With M365
I'm trying to configure Mail Server settings to work with M365. I've got the inbound IMAPS working, however, I can't seem to get the outbound SMTP working. I've searched through all the forums and tried various suggestions from there but it still doesn't
standard edition license renewal
Hi, i am using free standard edition license for service desk plus which is not working now apparantly due to License expiry. could you please help me out on this issue.
Technician unable to add requester name
Good morning! We followed the update chain to get from 10513 to 11100 last night. Now, one of our technicians is unable to add a requester name when entering an incident. He receives a "Requester does not exist" dialog instead of the usual "Requester Name does not exist. Do you wish to add new requester as part of submitting a new request?" prompt. Please help!
[SDF-76522]Notifications in telegram
hi SDP v12 Dear developers, are you planning to integrate with telegrams?
Asset Scan Failed after Upgrade to 11301
Hi I have a problem after installed servicedesk plus Last service pack I upgraded servicedesk pluase to 11301 And also installed desktop central last hotfix(10.1.2121.4) But now i can't scan workstation through servicedesk plus Error is:FAILED : Scan
Task Report by scheduled end date?
I am looking to create tasks with due dates? Is that what scheduled end date is for? And if so, how to query scheduled end date for a report? I want a report titled "tasks due this week" thank you
How do you figure out which patch is associated to a CVE
Can the CVE be added as a seperate column? I may need to ask for it to be added? My CISO sends me a list of CVE's from NIST each week, and I have to try to piece together what patches/updates we either have already installed or download to apply. Example
History for FFR Activity
Is it possible to ad a History tab to the FFR for templates? It is helpful to see changes made (when and by who). This would be a troubleshooting avenue when several changes are made and now a FFR isn't executing as expected. Changes can be from within
Forum Search Results
You should fix the Community forum search so that the results are always displayed Newest to Oldest - it's not really helpful when searching community posts to show me items from 12 years ago.
Demystifying SLAs - Im lost with configuring SLAs.
Hi everyone, I was wondering if folks would mind sharing some examples of how you have configured your SLAs. I am having trouble understanding how exactly SLAs work in ServiceDesk. I have tried to play around with different SLA configurations, but I am
How do I perform a mass delete of certain assets?
I have a spreadsheet full of assets that I need to remove as they have been recycled. Is there anyway to upload a csv or something for a mass deletion of those specific assets?
Self-service portal customization boxes
Hi, I've been playing around with the HTML editor and managed to add one more "box", in this case "View Solutions", I would like to know where this comes from {{i18n "search_widget.help8"}}, and how to add a new functioning button. /Norman
Custom icons get resized to inconsistent size
When creating/editing a service category, incident template, or some thing similar that can use an icon, the stock icon library provided by the application has 96x96 px png icons in it. However, if I choose to upload a custom icon (no matter the size
NTLM to SSO migration?
Can anyone suggest a controlled approach to migrate our SDP authentication away from NTLM SSO? We already have Azure AD prepared for SDP to use as an IDP. The most obvious next step is a complete cutover, which is not ideal with 800+ users. We'd like
Business rules update
Hey! When you try to change an already created business rule "Execute on actions - Edited", an error always appears. I just try to rename it and that's it.
Scripts to have approval from Manager using service catalog
Dear Support, There is our requirement. We have different service catalog. Like example :- Service Catalog below 1. AWS login request 2. AWS support request 3. Software installed request 4. Server decommission request
User Inventory Report
Hi I want to create a report showing all the inventory (laptop - IP Phone - printer - etc.) and software (autocad - microsoft - windows 10 etc.) Can you help me?
Difference between Asset Management Module and CMDB
Hi all, I'd like to understand the difference between the Asset Module on ServiceDesk Plus and the CMDB. I see that when I create a new Asset, it is alse created as a CI on the CMDB, but for the Assets I need license (I had to buy a license pack for 1000
ServiceDesk Plus Integration - Change Requester Name
Hi When tickets are created from OpManager into ServiceDesk Plus they are created with my name as the requester. Instead I would want like "opmanager" as the requester name. How can I change this?
Tickle for response
I would like to do the following either through Business Rules, SLA, or script. If the technician sends a response to a user, say asking for additional information. and they do not respond in say 3 business days, I would like the system to send a reminder,
[Security advisory for CVE-2021-44077] Unauthenticated RCE vulnerability in ServiceDesk Plus versions up to 11305
Hi there, This security advisory addresses an unauthenticated remote code execution (RCE) vulnerability affecting ServiceDesk Plus versions up to 11305. This vulnerability was addressed on September 16, 2021 in versions 11306 and above, and an advisory
Query Request Cataloge and Tasks
Please provide a query: Request Cataloge name, Technicians, Tasks on request, Task owner, Task group, Task status
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