Hard to see text in night mode
When editing scripts in Custom Functions or elsewhere, the comparison operators are a bit hard to see. See attached screenshot.
How Can I transfer Translated Words to Another SDP?
Hello, I Changed (translate) Many Words in SDP. Now i want to Export and Transfer All of them to Another SDP Server. Is there any solution?
Show Image filed in Custome module record list
How to display images in the list of custom module records Similar to the image below
masterproject with underproject
we like to collect some project to a masterproject for example firewall-project server-project clients-project -> collect it-infrastructure
Problem with BOT in Microsoft Teams integration
Hi, i made integration (from this URL https://help.servicedeskplus.com/integration-with-microsoft-teams) our Servicedesk Plus ( 14.5 build 14503) with MS Teams and i have problem with BOT - does not work. For example Request List View Personal App is
view the number of associations directly and make it possible to open all menues directly
view the number of associations directly and make it possible to open all menues directly, actually we have some more klicks to the the associations
Solution Reporting
I've scavenged for scraps of reports related to varying topics, especially ones related to solutions and how they are used in our environment. Great examples of this: How many new solutions were created? How many people used a single solution ID? Also,
Service Desk Plus - How to send API request with formatted UDF
Service Desk Plus - How to send API request with formatted UDF I'm a vendor sending an API request to one of our customers that use Service Desk Plus (SDP) to create a ticket in SDP. They have created multiple UDF fields, which they think can receive
how to remove duplicates in the report for the total count of changes
SELECT "chdt"."CHANGEID" AS "Change ID", "chanf"."UDF_CHAR1" AS "Affected Services", "catadef"."CATEGORYNAME" AS "Category", "cmDef"."FIRST_NAME" AS "Change Manager", "ownaaa"."FIRST_NAME" AS "Change Owner", "orgaaa"."FIRST_NAME" AS "Change Requester",
query for specific change ID's for stage history
query for specific change ID for stage history
Trying to import users from AD
When trying to import users from the AD only a few users, always the same users, are imported. This happens when I use both OU and Groups. What could be the cause of this?
GET Request - Search Criteria not working as intended.
Hi, I am trying to send a GET request to filter out any requests with an "Open" status. input_data={"list_info":{"row_count":100,"search_criteria":{"field":"status","condition":"is","value": {"name":"Open"}}}} However, I get no results as intended. Because
Filling the values of the fields defined in the custom module with user information!
We have created a custom module where we provide a list of training course certificates to employees that contains information about certificates and users. The users department already exists in the users information. Therefore, we should not refill
Asset scan credential Library
Hi all, new to service desk plus, and just starting out config the asset management e.g setup probes a bit lost in setup of the credentials library. have added the basic snmp public and windows one. work on some but not other. Does anyone have a standard
When was a report last run
I know this was asked about 14 years ago, but didn't see any good answers. We have a lot of reports created by various people over the years. How can I tell when was the last time a report was run, so we can go about removing those that are obsolete and
Change request status after approval
Hi, Team, With older versions of SDP I´ve been using Request Custom Triggers to automatically change the request status after approval, with the event "When a request is approved". On the new versions of SDP, this event was removed and I'm using an Approval
the App on mobile ( IT helpdesk | ServiceDesk Plus)
Hello Team , Good day can we customize the approval request details on the mobile layout? please check the attached file. thanks,
SDP 14.5 Build 14505 - Survey reports issue
Hello, We already have an extensive Survey configured with 11 questions, as you can see: But when we execute the report for the Survey, this looks at you can see: Then, this kind of report doesn't have any sense with the questions and answers that we
SLA Escalation notification sent to respective groups
Dear Team, Currently we are sending the SLA escalation to leads and $ticket owner instead of leads can’t put groups using $ group_name that should sent respective assignment group. Incase if that ticket is not assigned to any group in that case, it should
BCC - wie viele Empfänger?
Hallo wie viele Empfänger können im BCC-Feld eingetragen werden? Gibt es ein Limit? Version: 14.2 Build 14200 Danke!
Field and Form Rules Picklist - Remove "Not Specified"
Hello, I'm trying to remove the option of "Not Specified" from my pick list dropdowns. Can someone please offer guidance on this?
Way to add more additional fields?
Hi everyone, we are running short of additional text fields on Request side, there's a way to expand them?
SDP Problem with " in translate
Hello everyone. I am using SDP on-premise version 14.5 build 14503. As good as the application is, there are some minor problems that I'm facing. 1. When I use " in translates, after server reboot all of them convert to """ and I'm unable to change
Data Export or Database access
I am interested to see if anyone is exporting the data from ServiceDesk+ or accessing the database to create custom reports outside of the ServiceDesk application. We have a team of report writers that I would like to utilize for reporting, but would
Activate automatic ticket closure without notification
In our environment, it is necessary to send a single notification to the technician, requester and the person e-mail id(s) to notify, for this we create custom trigger and deactivate the notifications that the tool gives us by default. Unfortunately we
Broken Global Search after upgrading to 14500 ServiceDesk Plus version.
Hello, After upgrading from 14306 to 14500 ServiceDesk Plus version we've noticed that we cannot search requests with a global search, "Search across" and "Requests" -> "Default search" options do not give any search result. However, option "Requests"
14500 Change module looks broken
Even if I change the width of the field From the default 180px It doesn't change the row breaks
Masterclass 2023: Season 2 Episode 5— Upcoming AMA episode with ServiceDesk Plus experts. Submit your questions now!
Hi everyone, We're excited to announce that the final episode in season two of our Masterclass 2023 series will be a ServiceDesk Plus AMA (ask me anything) session with Vishnu Priya Kumaresh, global head of customer success and product support, on November
Users view of other's tickets
I know that you can set a user to be able to view tickets by department or site. However, many of my users oversee several departments and sites. Is there an option to set up a user to view the tickets for multiple departments or sites?
Currency base
In my system I cannot change the base currency. I don't have any orders or purchases. I have seen in clean system installations that you can change the base currency very easily. What can I do?
[SOLVED] Survey Email Configuration
Folks, I have setup Survey Configuration properly for our site in US, but we have sites in Brazil and Mexico, how can I make sure that users in these sites can received the correct translated email I defined in Survey Email Configuration. For example the translated Portuguese will only received by requesters with Closed tickets from Brazil site, Spanish for Mexico Site
Can administrator log out a technician that did not log out himself?
I am noticing that a lot of technicians log in to SDP and then never log out. Is there a way that the administrator can log them out? Without disabling their account? Diana
Connect Microsoft File to SDP
Is it feasible to establish a connection between an Excel file and a designated template within Service Desk Plus, enabling seamless synchronization of changes between the template and the Excel file? and if is possible could anyone share with me a link,
Multiple SLA in Service Request
Good day, I was trying to have multiple SLA based on priority in Service Request. For ex. SLA created 1.Low SLA for Low priority 2.Medium SLA for Medium priority 3. High SLA for High priority Is there any way to achieve that ? Thankyou
Service Catalogue Cost, Qty, Total Cost
Hi, When using the Costs in Resource questions it shows a Total Quantity at the bottom but no way to add / amend that quantity. What am I missing please? Many thanks Lisa Current Version : 14.1 Build 14104 (moving to 14.5 14501 next week)
How to properly use API to upload file in Powershell.
Hello, I am looking for "up to date" solution allowing me to update request with attachment. In my scenario, I am creating request via preventive maintenance tasks and next I would like to add attachment. An xlsx file is generated by separate script.
Update field from email received
Hi, We want to update a checkbox field on the template when an email has been appended onto a ticket from a specific email address with an email subject line that contains "Support Centre PM Escalations". I've had a look at Business Rules and Custom Triggers
Task visible for incorrect support group
I'm creating an incident template with a workflow to assign a task to another group. e.g. Onboarding a user incident templates goes to IT, a task gets created to the database team to assign DB permissions. However, the support group that the incident
Hiding Tabs & Functions
Hello, In certain ESM Instances I would like to hide certain Tabs and Functions. On Request - Hide Work Logs Under the Reply menu hide: - Forward the Request - E-Mail the Technician - SMS the Technician Is this possible? Many thanks Lisa Build Information
Public survey widget in self-service portal
Public survey widget in user self-service portal can be great. like this image
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