Task Update Script
I'm beating my head against the wall on this issue. I previously had a script that would update a Task based on fields in the attached request. But that broke after a while and now there seems to be some additional functions that have been added and I'd
System Log Errors
I'm not actually seeing this break anything. But I have a couple Preventative Maintenance Task Templates built. Each one of those has a handful of Task Templates added to it. Each one of these task throws an error (pictured) when the task is triggered
Change Management - Approval & CAB
Hi, Change Management - We have 1st approval, 2nd approval and 3rd conditional approval processes at the consultancy stage. However, we are not able to display approval approvals in the advisory area. We are greeted with the note "This Change is configured
Demystifying SLAs - Im lost with configuring SLAs.
Hi everyone, I was wondering if folks would mind sharing some examples of how you have configured your SLAs. I am having trouble understanding how exactly SLAs work in ServiceDesk. I have tried to play around with different SLA configurations, but I am
About the scheduler page
I would like to create a link. When a user click the link, it forward the user to the scheduler page with out login. How can I implement it?
Notify requester and Cc users by SMS when a technician's reply through email is appended to the request
hi, how can I send SMS to requester when technician replying requests?? I need this feature
[Security advisory for CVE-2021-44526 and CVE-2021-44515] Authentication bypass vulnerabilities in ServiceDesk Plus and Desktop Central
Hi there, This security advisory addresses two authentication bypass vulnerabilities that affect ServiceDesk Plus versions up to 12002 [CVE-2021-44526] and ServiceDesk Plus customers who use the Desktop Central agent for asset discovery [CVE-2021-44515].
populate combo box with new values
Is it possible to access the db with javascript with some function and extract values to populate fields? Is it possible to access the web service with javascript to collect data? Is it possible to add values to a combobox using addoption without the
Submit request for used by asset
Please consider this scenario: We have a workstation that is used by 10 requester. How can any user submit request on that workstation?
User validation error
Hello to all, we have restarted a production server and after that we can not login to SDP. In SSO we can see the following message: 2021-09-07 10:00:17: HttpSecurityService: C: GET /scripts/Popup.js 2021-09-07 10:00:17: HttpSecurityService: C: GET /scripts/MicrosoftTeams.min.js
Migrate from Postgres to MSSQL - Incompatible Database Version - SDP v11309
Hello, I´m trying to migrate from Postgres to MSSQL following the official article (https://pitstop.manageengine.com/portal/en/kb/articles/how-to-change-the-database-from-mysql-postgresql-to-mssql#heading_15155145025680) but, when I want to restore the
[SDF-79659] DARK MODE THEME
Hello Everyone, Just wanted to check if ServicedeskPlus will consider having a dark mode option as one of the themes of the interface? It would be a lovely option to have in the system. Regards, Anne
Problem when scanning users from a domain
After upgrading from 11308 to 12001: When importing users from AD, I get the error "Exception occurred while enumerating Organizational Units."
GET REQUESTS BASED ON SPECIFIC CRITERIAS API-V3
Good Day, I am trying to get all requests based on specific criteria using list_info: URL: <server>/api/v3/requests HEADER : "TECHNICIAN_KEY: XXXXXXXXXXXXXXXXX" input_data : { "list_info" : { "search_fields": { "subject":
Asset Default Selection
When going to the Assets tab in SDP and then opening up the search field. Is there a way to set the default filter or keep it from changing once selected? Right now it defaults to Workstation. But the majority of the time when we search we're looking
Azure AD SSO using SAML and App proxy
Dear friends, I am trying to configure servidesk using App proxy and SAML authentication to azuread as our servidesk is hosted on premise but I am getting errors I have followed this guide: https://pitstop.manageengine.com/portal/en/kb/articles/configuring-saml-with-azure-ad-9-8-2020
[SD-98765] New version - broke notification edits?
Hi On version 11308. If I go to 'Notification Rules' and then select anything under' email templates for' (Replying to Request for example) I get a big red error and cannot edit the reply notification. Doesn't seem to work with any of the 'Email Templates
Administrator account unable to login after upgrade to 12 version
Hi guys Anyone have problem with login after upgrade to 12 version , i cant login to system [00:00:01:920]|[12-05-2021]|[com.adventnet.authentication.internal.PAMImpl]|[INFO]|[68]: LoginException occured for user : administrator with msg : Unauthorised
Add attachment to an template?
I was wondering if anyone know if you can add an attachment to a template? We want to add a document that people need to fill out for certain requests and figure it would be easier if they could download it directly from the new request (template) instead of sending them to a link.
[SDF-70522] ability to embed support video
ability to embed support video
Embedded video in solution
Hi, Would be a great feature if we can add videos tutorials into solution articles. the feature have been requested for long time but no progress till today so i thought to add it under feature request. Best regards,
[Security advisory for CVE-2021-44077] Unauthenticated RCE vulnerability in ServiceDesk Plus versions up to 11305
Hi there, This security advisory addresses an unauthenticated remote code execution (RCE) vulnerability affecting ServiceDesk Plus versions up to 11305. This vulnerability was addressed on September 16, 2021 in versions 11306 and above, and an advisory
Custom icons get resized to inconsistent size
When creating/editing a service category, incident template, or some thing similar that can use an icon, the stock icon library provided by the application has 96x96 px png icons in it. However, if I choose to upload a custom icon (no matter the size
[Security advisory for CVE-2021-44526 and CVE-2021-44515] Authentication bypass vulnerabilities in AssetExplorer and Desktop Central
Hi there, This security advisory addresses two authentication bypass vulnerabilities that affect AssetExplorer versions up to 6952 (CVE-2021-44526) and AssetExplorer customers who use the Desktop Central agent for asset discovery (CVE-2021-44515).
ManageEngine ServiceDesk Plus exploit detection tool
I am seeing errors when I run the exploit detection tool as instructed here: https://www.manageengine.com/products/service-desk/security-response-plan.html. The system cannot find the path specified. 'java' is not recognized as an internal or external
Asset management support Chromebox
Hi, at the moment I'm using SDP to manage our devices. I try to add chromebox but unable to detect. can asset explorer support chromebox?
Report on Requests,Problems,Tasks per Technician
I would like to create a report showing, for each technician, how many Open Requests, Problems & Tasks they have. I have reports for all Open Requests, all Open Problems & all Open Tasks but they are separate reports. What I want is to join this information
Servicedesk plus (non MSP version) importing from Salesforce?
So currently my company uses salesforce to keep track of users and who their manager is for approvals. We are trying to move over to servicedesk plus but I can't seem to find out if there is a way to pull fields from salesforce into servicedesk. I know
This request does not fall under your permitte scope
Good Morning, I have one particular user that when he creates a ticket and tries to access it later to check it, he gets the following screen. There are numerous users with the same permissions, but none of them have this problem. Can anyone tell
Unusual login detected pop up
Hello, I just upgraded Service Desk to version 11203 from version 11139 and noticed a new feature. Please reference pop up below: How can I check the details of the unusual login detected? It keeps popping up quite a few times. Where can this be configured
End of Support for NTLM protocol
Dear users, We would like to inform you that we'll be permanently removing support for the NTLM protocol which is considered an outdated protocol. End of support means that we will not fix bugs related to NTLM, thus, we strongly recommend our customers
Scroll Bar in Bell Notification not working
Hi all, Ive noticed that members of my team have the ability to scroll though their notifications from the bell icon however, I am unable to do so. In order to view tickets i have had to action and delete to be able to see older tickets. Has anyone
Cannot be edited - adapt template
Version: 12.0 Build 12003 "Notify enquirer if a request is assigned to a technician." Cannot be edited - adapt template error message
Querry for pending requests until a specific month
Hello together, i need a querry to show the following records: All request types with request status = open until 31. August 2021 23:59 . So this means that i need a way to look into the past how many ticket was still open until this date/time.
Agent Scan FAILURE After Server Restore
Windows Server 2016 Microsoft SQL 2017 ServiceDesk 11.3 (Build 11309) DesktopCenttral Agent 10.2.2137.2.W Due to a failed update (Post #7401409) we had to uninstall, reinstall, and restore our ServiceDesk Server. We have had to complete this process a
Web Server Root Directory for SDP
Can someone tell me the root level directory in Windows for the web server/site in SDP ? I'm trying to set up automatic certificate downloading via Let's Encrypt / Certify the Web and one of the challenge methods it uses is to place a file at the root
How can I access the API using javascript?
I want to access the ManageEngine Service Desk Plus API using javascript. Although I added the "Allow Access-Control-Allow-Origin" security response headers and restart the application server, I still got the CORS error. I attached all related file for
Not able to log in freshly installed servicedesk
Hello I have just downloaded servicedesk plus (downloaded today so I am guessing latest version. I installed this on a custom path of D:/ManageEngine/ServiceDesk It was installed onto a virtual machine which is running Windows server 2019 datacentre
Upgrade problem from 11307 to 12000
While upgrading from 11307 to 12000 got folowing error: Nov 28, 2021 6:45:36 PM [com.adventnet.tools.update.installer.Unzipper] [SEVERE] : ERR:Exception while writing file.java.io.IOException: Entry is outside of the target dir: mickeylite_update.jar
[SDF-89711 ]Acknowledgement e-mail comes from wrong e-mail address
We are running SDP 11200 and have multiple support groups configured. Example: Support Group 1 e-mail is support@domain1.com Support Group 2 e-mail is support@domain2.com Support Group 3 e-mail is support@domain3.com On the back end, all of these e-mails
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