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            • Configuration Management - view/export the list of preventive maintenance tasks with their next scheduled time

              This report helps to view/export the list of preventive maintenance tasks with their next scheduled time configured in the application. SELECT swo.WORKORDERID "Scheduled WOID",        ti.SCHEDULE_TIME "Next Schedule Time",        aau.FIRST_NAME "Requester",        sdo.NAME "Site",        dpt.DEPTNAME "Department",        cd.CATEGORYNAME "Category",        scd.NAME "Subcategory",        icd.NAME "Item",        qd.QUEUENAME "Group",        ati.FIRST_NAME "Technician",        swo.TITLE "Subject",  
            • [Analytics Plus e-book] Are you losing money on your IT?

              Hey there,  Are you unknowingly losing money on inefficient IT operations?  As organizations fortify themselves against a looming economic downturn, removing costly inefficiencies in IT operations is critical. Read our e-book to uncover and overcome various
            • [DidYouKnow - 23] Script to Auto Merge tickets with same subject line

              Scenario:  An Organization has a Network Monitoring tool, whenever any issue occurs in the network, the tool will trigger an email to ServiceDesk Plus and will be raised as a ticket. However, if the action is set to run every minute, then numerous tickets
            • [Security advisory] Important fix released for ITSM products

              Hello customers, A critical security vulnerability issue was reported in ServiceDesk Plus, ServiceDesk Plus MSP, AssetExplorer, and SupportCenter Plus in late October, and has been addressed on October 27th, 2022. We had earlier communicated the security
            • [Security advisory] Important fix released for ITSM products

              Hey there ! A critical security vulnerability issue was reported in ServiceDesk Plus, ServiceDesk Plus MSP, AssetExplorer, and SupportCenter Plus in late October, and has been addressed on October 27th, 2022. We had earlier communicated the security advisory
            • Most Discussed Topics

            • Sending Notification failed for notify type - error since update to 14105

              Hi Since the update to 14105 getting this error: Sending notification failed for notifyType : Technician for woID : 205999 Reason : {"response_status":{"status_code":4000,"messages":[{"status_code":4012,"field":"to","type":"failed","message":"Value not
            • Replying to conversation - subject does not update

              Hi Using version 14105. So we have a request with a subject line like this one: If we get a reply back added to the same request/conversation where the subject line was changed and we click reply or forward: If we click reply or forward it does not use
            • Saving a draft causes formatting issues in new version 14105

              Hi In the new version 14105 the formatting/spacing of our text in the bottom of our signature gets all messed up after a draft save: BEFORE DRAFT SAVE: AFTER DRAFT SAVE: Previous version did not do this.
            • API call to delete a conversation ID?

              I've tried these, but they return an 'Invalid URL' error. requests.delete(URL+'/api/v3/requests/'+ID+'/notifications/'+convoID, headers={"authtoken":KEY}, verify=False) requests.delete(URL+'/api/v3/requests/'+ID+'/notifications/'+convoID+'/move_to_trash',
            • Intune Intergration

              Why ist in our Third Party Tools no Intuen Integration available? We are using