Custom Widget
The Custom Widget option is not showing under the Developer Space Menu option Trying to create a connection between SDP and TEAMS How to you upload the custom widget zip?
Rights for assets, by department
Good afternoon, colleagues! I have a question regarding asset rights assignment. There are departments in the accounting department that need to view assets, but I need to make it so that each department sees a specific number of assets, not all of them
Hotkeys in SDP
They help you navigate the site faster, using the mouse less. Do you have a similar plan for organization and implementation? Example: Alt+[KEY]; Ctrl+[KEY];
Email not sending
Hi, system configured with Microsoft Graph. In the setup, when you send a test message, an email is sent from the system with the message Email Sent Successfully. The test email has been successfully received by the receiver. Issue is: When updating a
Script to View In-progress (or other status) Tickets for Users
Is there a script I can use to view in-progress (or any other status) ticket for users? Right now, if I have a user who can see all requests, when they go to the requests window, they have the following choices: My Open Requests My Requests On Hold My
Switching templates
Hi Will it ever be possible to switch a template on a ticket? So one of my groups receives an email . The email creates the ticket using that groups template, as it should. Oops the email should have not gone to that group - that email should have gone
Upcoming New Features
Hello all, We are glad to inform you that several significant features are scheduled for an upcoming release. Please note that the final scope of these features may be subject to change or postponement as the release progresses. 1) Request Workflow: Request
What are the dimensions for the Checbox Images in Service Catalog?
My images gets all squished and stretched. Why can't the application tell me what size images it's supposed to be.
CPU at 100 percent
hi My servicedesk cpu near 100 percent all the time. There is nothing else on the server that is using the CPU: Having trouble finding what is causing it inside of SDP. Been searching through logs, etc. Looking at active SPIDS in SDP is no help. How can
Request for Guidance on Manage Engine ServiceDesk Plus -MSP Upgrade
Hi Support Team We are currently running ServiceDesk Plus MSP On-Premise version 10.5 (Build 10538). When we previously checked with support, we were informed that our instance is using the free edition without an Annual Maintenance Subscription (AMS).
Is this Possible to Backup Yahoo Emails Without Attachments?
I’ve been using Yahoo Mail for years, and I have thousands of emails, many with large attachments. I want to create a backup of all my emails, but I don’t need the attachments—just the text and metadata. I’m hoping to save storage space and make the backup
Wrong automatic assigning of mails to requests
Dear support, we have a weird issue where in some rare cases mails get added to the wrong request. We are running ServiceDeskPlus version 14306. The mails are correctly fetched from the mailbox but added to the wrong request. The mails don't have a request-number
Mail server settings - Incoming issues
Hello, We have configured Mail server settings—Incoming, but we are getting the following notifications: It says the following: “The emails were not retrieved due to an unusual connection with the mailbox. Check the settings and try the operation again.”
Discontinuation of Web Remote Functionality
Dear users, We would like to bring to your notice that Web Remote functionality will be discontinued from ServiceDesk Plus/Asset Explorer due to its dependency on the third-party library SparkGateway. For new installations, this will come with immediate
Error while start SDP
SDP Dos not start- log file error com.adventnet.mfw.ServerFailureException at com.zoho.mickey.startup.MEServer.startServer(MEServer.java:371) at com.adventnet.mfw.Starter.start(Starter.java:387) at com.adventnet.mfw.Starter.main(Starter.java:703) at com.adventnet.me.servicedesk.start.SDPStarter.main(SDPStarter.java:123)
How to change the due date SLA based on category chosen during edit
Hi Dinesh I received a request from one of my managers. She wants me to change the SLA of requests after they have been edited and the status and category changed: any ticket with status: “In Recruitment” and category: “Contracts” – I want to make the
Update request status to - mark as mandatory
Hi ALL When Technicians reply to case they can change Request status. How i can set this point (Update request status to) as mandatory for some my Support Groups?
How to Import PST Files to Hotmail and other Email Clients?
If you’re trying to import PST files into Hotmail or any other supported email service, using a reliable PST file converter can make the entire process much easier and more organized. With the SysInfo PST File Converter, you begin by adding your PST file
Automatic asset fill
Hi, When a requester sent us a new incident the asset name is automatically filled in. The requester has multiple assets on his name so now assets which have nothing to do with the request will be associated. For example one of our employees made a new incident and asset is automatically filed, the 89313.. number is a SIM number and have nothing to do with the incident. When we go to that asset we see that the incident is associated with the asset. is there a way we can turn off the automatic asset
Introducing Zia Parser without our permission after version update!
Hello After upgrading to the new version build: 15.1 Build 15100, we are getting the below footer in all our emails templates! ===================================================================================== Introducing Zia Parser Now Zia can analyse
ServiceDesk Plus Technician Scheduler: Option for Shifting Schedules
Hi ServiceDesk Plus, Is it possible to set "shifting" schedules for technicians in ServiceDesk Plus. Example: Tech 1 shifts starts from 8:00 am - 5:00 pm. Tech 2 shifts starts from 5:00 pm - 1:00 am. Is it possible in the "Technician Availability Chart" to have an option for the availability of their respective technicians. This feature would also enable auto routing of tickets for available technicians. For an instance, a ticket has been created and addressed in the network group around 6:00pm.
GRC
ManageEngine Have Governance, Risk & Compliance (GRC) Software?
Unable to assign a department to a site
Unable to assign a department to a site since I have updated SDP to v. 1530. Same when adding a department or editing it when added. Site field is disabled (grey).
How to Allow Requestor to select/change Site when he or she is submitting Incident/Service Request Form
Dear Community, I am currently Evaluating Manage Engine Service Desk Plus. I have already created Business Rule which will assign Ticket to a certain Technician based on a certain Site. The thing is that I want to allow users to be able to select their
Any way to remove description text on a 'click in' event?
Hi Can't seem to be able to make this work. Maybe there is a way? We would like to have the verbiage you see below in the description box, when the form loads and the requester scrolls down the form. Like this : I know we can add it here (red arrow) but
Unmerge - Feature Request
Hi Every now and then I have a technician merge a request they should not have. This is really deadly as once someone merges two requests the secondary request is gone - forever. No way to get it in SDP, no way to get it from Exchange . It's just gone.
New Integration: See how Log360 Security Intelligence Elevates Your ServiceDesk Plus Workflows
Often, the first sign of a security event hits the IT help desk—but without full context. This integration provides the missing link, synchronizing real-time SIEM security intelligence directly into your ITSM workflows. Join us for an exclusive session
Outgoing mail reauthentication required periodically
Dear ManageEngine Support Team, We have recently experienced an issue where email replies in tickets suddenly stopped. Upon investigation, we found that the ServiceDesk mail account required reauthentication. Could you please clarify: What is the maximum
Creating a Duplicate Request Automatically
Dear All, Is it possible to Create a Duplicate request automatically if a specific option is selected from a drop-down list which also gets assigned to a different support group member? Regards, Wajahath Farooq
Track Technician and Requester Replies for ticket life cycle - possible?
Hi All - In addition to First Response SLA, my firm also wants to track Technician replies during the ticket life cycle to confirm if each reply abides by the SLA as well. Is there a way in MSSQL to track that detail? Does the SDP database capture incremental
How to download all Attachments for a single site?
Hello - Is there a way to download all attachments by Request ID? We have a client that is departing need to provide them all ticket detail, including attachments, as part of offboarding. Thank you.
How to Mandate "SLA Violation Reason" Field before closing the ticket? We don't want to use request closure option as it becomes mandatory for all tickets.
How to Mandate "SLA Violation Reason" Field before closing the ticket? We don't want to use request closure option as it becomes mandatory for all tickets.
Increased RAM on the server under the PostgresSQL database
We increased the amount of RAM on the SDP server to 20 GB, before that it was 16, which needs to be done in PostgresSQL so that the database does not go crazy. Mail messages from SDP have started to be duplicated. The approval of the application status
How to add email forward for a every reply request
I would like to add an email address automatically for each reply. Is this possible? SDP ver 14.6 Build 14600
On Behalf of doesn't show distinction between users with the same name
SDP 15140 Which one of these is the correct user? I'm unable to tell unless I try them both. It's even worse for more common names Hoovering over the names doesn't show their e-mail or departments. At least their departments should be listed here for
Deleted Tasks
Where do deleted tasks go? IS there a report or query I can user to view/find them?
How to update/modify the Subject line in ticket responses
Hi All - Is there a way to access the subject line from within the conversations within a ticket? I know how to access and edit the Subject line of the ticket itself. However, I would like to be able to modify the subject of the ticket responses. Is this
Error Please fill the mandatory fields
Though user (or technician) fill all of the mandatory fields and try to submit a request, the error appear This error happen to all of templates and our workaround now is just to refresh the page, open the browser in incognito mode, etc. The error is
Masterclass 2025: Episode 10 - Ask me anything (AMA) session with the ServiceDesk Plus team [Nov 20]
Hi there, In the tenth and final episode of Masterclass 2025, we will showcase all the latest features released in ServiceDesk Plus in the last six months, followed by an AMA session where our experts will answer your queries. For the AMA session, our
Automation to update the Requester
I'm looking for an automated solution, either through business rules or a custom script, to change the requester on incoming requests. Currently, notifications from an external source trigger a list of our business rules. The desired requester is the
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