Keep me signed in
HI In the login page ' keep me signed in'. Can we set this value? My techs are complaining that they are logged out to often.
Remove the letter limit in coloms
It is really annoying that there is this letter limit, and i can't be the only one thinking that. Just have a look at the attached screenshot. Can you please make it default with out the limit, and for those where it works better with a limit, then have
Displaying printer information in Arabic as ???? after scanning with snmp protocol
HI After scanning the printer with the SNMP v1,v2 Protocol,Then I change the language to Arabic and click on the name of the printer in the Asset section , all the items in the printer input units section and Printer Marker Sub Units and Printer Marker
Business rules will not copy from Default Settings in ServiceDesk
Hi I have changed the related settings on the sites because the business rules need to be copied from the default settings. But when a change is applied to the default business rules, these changes are not applied to the site business rules how can I
Endpoint Central Integration in Service Desk Plus - Different Username for the same technician
We are already using endpoint central and service desk plus with ad-authentication. At the moment every technician has two ad users, one for sdp and one for endpoint central. Is this working if we activate the integration? If not, whats the best way to
Can't login to Service Desk Plus (Free Edition) - You cannot visit (server name) right now because the website uses HSTS
When trying to login to Service Desk Plus (Free Edition) via Chrome (latest version) it shows the "Your connecton is not private" page then clicking on Advanced to try to proceed we get this message with no option to continue: bspvmgr2 normally uses encryption
How to populate user email adress in a request additional field
I found the solutions to populate a field with the name of a user as a pickable element with use of the referField function. ( $CS.referField("<FIELDNAME>","users",{url:"/api/v3/users"}); ) Is it possible to get the emailadress (or email_id or primary_email)
What variable to use in reply templates for "current user"?
When using the variable $Technician in reply templates the output is "My self". How do I output the name of the technician? Example of: "Best regards, $Technician" Any variable containing names are tied to the requester, not the technician. Thanks in
Need new date parameter added - The stamp when forwarding the received date is using the initial date of the request. Not the last received date.
Currently, SDP stamps the received date with the initial date of the request. There is no $date parameter that I can use when forwarding or resending a request that is the latest received date. So my technicians have to copy and paste in the updated
[SDF-46697] Assign task to user
Hi. There is any way to assign a task to an requester under requests?
AD authentication failing after update 12000
Same issue as reported by other user: https://pitstop.manageengine.com/portal/en/community/topic/failed-udate-to-12-0-1200 After latest upgrade to patch build ManageEngine_ServiceDesk_Plus_12_0_0_SP-0_1_0 AD authentication is failing for all users including
Masterclass 2022 - Season 2- Episode 1: Design and create dynamic templates with ServiceDesk Plus (August 25)
Hi there, We're delighted to bring you a brand new season of the Masterclass series 2022. In the inaugural episode scheduled for August 25, you'll learn how IT teams can build custom templates to manage various ITSM practices like incidents, service
SDP onPrem - CustomView of Solutions
Hi we want to have a "CustomView" of the solution in SDP, the current / original view is not realy useable. In the overview we need only the Title/Topic of the solution and not the additional of the first lines from the body The yellow marked field should
Upgrade to 12000: skip forced backup
Hello, looks like -DSkipForcedBackUp_11200=true doesn't work anymore. What is the new option to skip forced backup when upgrading to 12000 ?
Age Report of pending tickets of particular support group
Can someone help me to get the query to generate the report of all pending tickets of specific group along with the age of ticket and report with number of tickets in different priority like below Priority 0-14 days 15-30 days 30-45 days 45- 60 days
[API] How to add a conversation through the V3 API?
I'm looking to add conversations, with or without the request_reply type using the V3 API, but there's no documentation available on how to do that. I can add notes, using POST /v3/requests/{id}/notes but I'm looking to add a conversation,
Report on Asset's Supported by relationship with Support Level.
I'd like to realize a report showing the relationships between Workstations or Servers and Support Group including Support Level. Is there anyone who has already tried to get this?
Delete patch installation files
Is it possible to clean out the old patch installation files for SDP located in the following directory? ManageEngine\ServiceDesk\Patch
[SDF-48845] Editor Field
Hi there, We were intending to use the Editor field in our Starters process to allow the line manager of a user to update further information / requirements about the new starter to progress the starter process. Which is fine for requesters, but we have managers that are also technicians that we can't specify. Is there a way of allowing technicians to be selected in the Editor field? TIA, Dave
How to - translate custom ticket status to other language
Hi All, I have created a custom "Status" in the Helpdesk section for the ticket status in Hungarian language, but we have an english client who is using the SD PLus in English and do not understand the status of the ticket as it is in Hungarian language.
How to refer to default settings in Business Rules and SLAs for sites
Hi I have about 21 sites and every site has its own Support Groups but all sites have the same SLA and Business Rules. SDP must copy SLA and Business Rules from the default setting to other sites and when an SLA or Business Rules had changes in the default
Long Term Requests
Hello All, I'd like to know how other people are handling this or if anyone has any recommendations. We currently store our Future projects, / Tasks, things we need to do in Microsoft Planner. We would like to stop using Planner and put this information
HTML Format Notification
Hello Team, Can you please update the possibilites of having HTML format notification like below is available in SD On Premise. We can edit the html and design as per our requirement and it looks good as well.
Click-to-Edit fields in ticket list
Hi guys, Just as an idea, would be great to be able to have click-to-edit fields in the list of tickets, such as: priority, category/sub-category/item, assigned to. Would make categorising and assigning fast and easy. What do you think? Thanks!
Custom field selection in SLA criteria?
Hello - We have Custom fields we want to use in the criteria when setting an SLA. Is there a plan to bring Custom fields into the drop down?
[API] How to update a pick list UDF field through the API?
We currently have several custom UDF pick lists in our instance, and one of them is something we'd like to automatically sync from another source. I'm looking at creating a script to automate this for us so we can be sure the SD Plus UDF pick list stays
import assets error "choose csv value"
Hello, We are evaluating acquiring service desk with the assets option but trying with a csv import file with 2 test assets we always get the error: "choose csv value" when importing and we cannot move forward. any suggestion? Thanks. Jordi R.
Proxy Reverse
Good afternoon. I have a question. Can ServideDesk be configured with reverse proxy? I use apache2 Thank you,
Unused categories, sub categories and items
I'm looking to run a report of unused sub cats and items over the last year. A previous question had a link to a thread which no longer exists. How can I run this report please?
Reverse proxy issues with ME SDP websockets
Hi! We have an Apache reverse proxy for many internal webservices that need to be exposed publicly on the web. Many of these utilize websockets and as such we are pretty much using the same entries for all our hosts. However, ManageEngine ServiceDesk
Projects Module - Estimated Hours vs Actual Hours
Hi, the projects module has the functionality to record Estimated Hours as well as Estimated Costs. There is the option to manually fill out the Actual Hours as well as Actual Costs. Is there somewhere a option/action/button to fill out the Actual Hours and Actual Costs automatically? The same applies inside a project in the milestones as well where you have Estimated Hours and Actual Hours. These should be somehow populated automatically by the worklogs?! Looking forward for a solution on this :)
Email Commands - Included in email to create a ticket?
I am trying to understand Email Commands a little better and see if I'm trying to use the right thing. I have Power Automate sending a notification email to the email address our SDP fetches from. I would like to have that picked up and a ticket generated,
Project worklog reports
We need to run worklog reports on our projects and we need to be able to filter by the following parameters: Project ID Project Title Who did the work (Worklog owner) The worklog time logged (Time Taken To Resolve) Worklog Start Time Worklog End Time
Attachments with certain symbols are not uploaded to the ticket
Hi. When we have incoming emails coming from customers that have attachments, it seems that any attachments with a % or ~ within the filename get dropped, and are not uploaded to the ticket. Is there any particular reason why this happens? Are there any
Field and Form rule help
Hi, Can I get help on creating a field and form rule for a template that would: enable the 'CREATEDDATE' field for technicians (user) named (Jennifer X, Ben G, Steve O) and leave it disabled for all other users Thanks!
Add Column under change
I would be able to add a new column. I would see the "Implementer" under assets. Is this possible?
Back up
I have a problem when performing the Backup. I turn off the serviceDesk and follow the path C:\ManageEngine\ServiceDesk\bin\backUpData.bat, but when the backup is done, it throws a txt file, attached reference image.
Permissions
Is there any way of giving a user the access to the reports tab but not making them part of the admin group? The only way I can see of giving anyone the report tab is to add them to the admin group? Thanks
WinRM and SSH
Hi Does SDP supports WinRM or SSH for agent-less Inventory?
Need a feature for technicians to 'Watch' or 'Subscribe' to a Request
Sometimes more than one technician needs to be involved on resolving a request or staying updated about progress for a particular request. This is a Feature Request to add 'Watch' or 'Subscribe' functionality to ServiceDesk Plus. A technician should be able to 'watch' or 'subscribe' to a request and receive notifications when a requester replies, a note is added, or updates are made to the request. Another possible way to alert multiple technicians on a single request is to allow multiple technicians
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