ManageEngine Pitstop | Community and Support forums

• Two Active Directory Domains login trouble

  Hello, Might be a wrong place to publish, as i had a problem and found the workaround myself so it is not a problem for me anymore, but it might help somebody. I'm pretty much a beginner, i have been using SDP in a small environment for a few months in

• SDF-93488 - Associating More Than 25 Changes to a Project Update

  Good afternoon, is there any update on SDF-93488 for adding more than 25 changes to a project? I'm not seeing anything about it on the official roadmap. Thanks!

• Major issues with ALL browsers even after latest update - "The username or password are incorrect"

  Hello - We are still having major issues with all Browsers, particularly, Firefox and Chrome.  Many users and technicians are reporting that their password needs to be reset which isn't the case. What happens is when someone mistypes their password, they

• SSL certificate import errors.

  I generated a fresh SSL cert using certbot and letsencrypt and its not importing via the SDP import ssl cert module in the settings. I am including the private key file that came along with the cert, and the file itself is not encrypted. any advice?

• Access to Asset lists

  Can we setup read only users that can see only the Asset lists?

• Laptop Asset Report

  In the SDP build 11315,we are not able to take the asset report of Laptops. In the asset web console we will be able to see the segrigation but in the reports laptop selection is not there. Please help in this case

• Latest stable build?

  Greetings I would like to know which is the latest stable build of ME SDPlus. At this moment I'm at build 13010.

• Proxy Settings

  The message : Check the application server internet connectivity or verify the configured proxy settings. Click Here Remind me later Constantly comes up since one of the recent upgrades. I don't use a proxy at all, so how would I turn this off?

• Limited available field in SR form

  Hi, I am trying to customize SR form but only limited field showing at the left pane (Screen1.jpg) for me to choose from. Even my own UDFs not showing out (Screen2.png). Did I missed out something? Thanks.

• Problem in Initializing Postgres !!.. Kindly check logs...

  Estimados  Estoy tratando de instalar Service Desk en una maquina Debian 9.9 pero me da el error "Problem in Initializing Postgres !!.. Kindly check logs..." y no finaliza. Agradeceria su ayuda  ------------- Dear I am trying to install Service Desk on a Debian 9.9 machine but it gives me the error "Problem in Initializing Postgres !! .. Kindly check logs ..." and does not end. I'd appreciate your help

• Unable to Start ManageEngine Server

  Hello, We received a read-only license for our old Manage Engine Support Plus back in January 2021. We did this because we moved to Zoho Desk software. We need to be able to access the old system, on a local server, but we are unable to. I can't provide

• [SD-102314] URGENT : Upgraded to 13008 but now everyone (Techs & Users) unable to login !!!!!!!!!!!!!!!

  Hi All - We upgraded to the lastest SDP version and now no technician or users can login. I've attached the server log here. It's claiming incorrect username and/or password but it's simply not true. Does anyone have any ideas? I also see many *.lck files

• script to add or replace text on incindent form

  I need a script for the form on load rule, to select the field name and rename it in the following way: text field category in business unit text field subcategory in technological line text field item in technological position sorry for my bad engl

• Secondary e-mail field - mapping to Active Directory import

  Hi all, In the User page we see a field: Secondary Email ID(s) What does it map to in Active Directory soi we can populate this field for import? It definetly overwrites when importing as we manually added this for one user and upon import it was blanked.

• API call to delete a conversation ID?

  I've tried these, but they return an 'Invalid URL' error. requests.delete(URL+'/api/v3/requests/'+ID+'/notifications/'+convoID, headers={"authtoken":KEY}, verify=False) requests.delete(URL+'/api/v3/requests/'+ID+'/notifications/'+convoID+'/move_to_trash',

• Disable Comment on status change

  Hi everyone, everytime we want to change the status on one of our tickets, we will be asked to write a comment for the status change. Is there any possibilty to disable it completely? I marked it as "not mandatory" but it keeps popping up and it's asking

• Status change "Open" to "Assigned"

  Hi Team, Is there any way to do a configuration where whenever a ticket Pick up/assign to a "technician" the status of that ticket will be change "Open" to Assigned" automatically? Thanks Mostafiz

• SLA Reports

  Hi Team, When i generate SLA Violation Requests by Technician my report comes out empty, am not sure what i have not set up for this. Any help would really be appreciated.

• Check to see if a login name already exists when a field is filled in

  I'm after a script that checks to see if the text entered into a field already exists in the "login_name" field under "api/v3/users" If there is a match, I want the field to be updated with text like "USERNAME ALREADY TAKEN" Is this possible?

• unassigned ticket

  I have several tickets that appear as unassigned. but I don't know why, it tells me that the system made a change. How do I know why the change occurred?

• Tasks visible to Requesters

  Hi Is there an option to make the Tasks visible to the Requester of the Request? The Requester should see how many of the tasks are already completed. Regards, Markus

• SAML SSO Login without initial splash page

  Has anyone had any success using SAML single sign-on without having the initial 'Log in with SAML Single Sign On' screen appear? I'm not sure what we're missing in our config but we'd like it to act more like the old NTLM SSO where simply opening the

• Task Template - Automatic Scheduled End Date

  Hello When I'm setting up a Task Template, I'm looking for a way to set the scheduled end date within the task so that I won't have to manually set it for each task launched. Use Case: There are 5 Service Request templates that I'm setting up. Each has a different amount of time to acknowledge and/or respond. Due to our org structure, each request also requires that up to 7 tasks be automatically launched within the request to separate managers. e.g. Service Request: General Announcement Requires

• Date fields and DST issue (v.14200)

  We have an issue whit date fields on all our v14 instances of SDP. We have date fields and all those with a date after Daylight Saving Time change (next saturday) are showing one hour less. As I said, I've checked all my instances. All of them which are

• Start a Request Custom Function with a Request Custom Menu

  Hi I have created some Custom Functions with a Deluge Script. Now I'd like to run this script within a Request Custom Menu. If I create a new menu I only can choose Excecute Script or Execute Class. What do I have to fill in to start the Custom Function?

• How to search conversations? Or find an audit log of all emails received into servicedesk?

  Hi, We received an email from a customer on 15/03/2023 at 3:54PM, and another on 16/03/2023 at 3:03PM. I can see on M365 Exchange that these were successfully resolved/delivered from the relevant inbox to our servicedesk inbox. From there, I can't find

• Unable to sort Service Category in "Requests" tab

  Hi Team, We are unable to assenting and descending order its return a null value. For details please check the below two snaps: Build: 14.0 Build 14006 Before click: After Clicking: Thanks Mostafiz

• Prevent numeric search of Request switching from "Default Search" to "Request ID" search

  Hello, One small bugbear of our team is how a search within the Requests module sometimes causes the search option to switch from "Default Search" to "Request ID" search. This only happens when entering a numeric value in the search box, as SDP is trying

• Calendar Data in a report

  Hi, Is there a way to pull certain types of data from the calendar and push into a report along with worklogs data. For example, we record in the calendar Holidays, Training, Sickness etc, and would like be able to put this in a report, and even better

• Format date

  I'm using ServiceDesk Plus 9.4 with MSSQL  I have this query SELECT substring(workstation.biosdate,1,8) 'Bios Date' FROM SystemInfo workstation which works, I get 20080825, but I want to convert it to 25/08/2008, I tried with convert and dateadd with no luck

• Notifications

  When i assigned request to group, there is no email notification to group email

• This is a script integrated with WorkWX

  This is a script integrated with WorkWX, which sends notifications to requesters through WorkWX when a work order status changes But I cannot see its execution process or results. How should I output execution results var corpid = 'xxxxxxx'; var secret

• Is it possible to reset the ID counter for Requests in Servicedesk Plus?

  Hi,   I´m currently working on helping one of our customers and they are going to start using Servicedesk Plus soon. They ave the system installed and configured already and have used it for a while go get used to the system. Now they have asked if there is a possibility to reset the counter for Requests. I have found the ReinitializeDB script, but that´s not what we want to do. Is there a way to clean up the test-requests and get the counter back to 1?   Best regards Andreas Karlsson Knowit

• Too long Request ID in new ESM-Instance

  Good Day I just created a new ESM-Instance. The first Request I created in the new instance got the ID 100000001. In our other original instance it started with 1. Is there a way to change this in the new instance. This is for our needs a way too long ID. Best Regards

• Question about License ServiceDesk Plus and Whatsapp Integration to send a status ticket

  Hi, I have a question about license and integration Whatsapp bot, 1. What is maximum version can be upgrade on the license currently used at PT. Gunung Raja Paksi? 2. Will there be an additional charge for upgrading the ManageEngine version v11.3 to the

• Ideas for Improve Servicedesk plus.

  We found the following deficiencies in the service desk. Inserting a comma separating zeros in numeric fields and Asset cost ,...- for example 1,000,000 Sending notification SMS to Requesters. Create Requesters Dashboard (manageengine.com) Integrating

• Who viewed the announcements!?

  Many users always complain that they did not see IT's announcements about the service interruption. And they blame the problems on IT. This is a big problem. Maybe they are lying! In my opinion, add the ability to add the total number of people and the

• Where to find Preventative Maintenance

  I'm currently using the latest version of ManageEngine Service Desk Plus (on-site, not MSP) and I'm trying to create recurring tasks for monthly backups and things like that. In all of the PitStop posts and articles I can find the answer is to use "Preventative

• Discovery - Agent Configuration; General failure while fetching agent configuration.

  Hello, Every time I try to open the Discovery - Agent Configuration tab in SD Plus, it is all grayed out and then gives me this red error message: General failure while fetching agent configuration. Thank you.

• Is it no longer possible to use Oauth without having a redirect URI?

  Oauth has been working fine for about a year. Unfortunately the secret expired in azure. I update the secret but email no longer works. checked the app registration settings in azure and almost everything is blank to include permissions. No idea how it

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• Configuration Management - view/export the list of preventive maintenance tasks with their next scheduled time

  This report helps to view/export the list of preventive maintenance tasks with their next scheduled time configured in the application. SELECT swo.WORKORDERID "Scheduled WOID",        ti.SCHEDULE_TIME "Next Schedule Time",        aau.FIRST_NAME "Requester",        sdo.NAME "Site",        dpt.DEPTNAME "Department",        cd.CATEGORYNAME "Category",        scd.NAME "Subcategory",        icd.NAME "Item",        qd.QUEUENAME "Group",        ati.FIRST_NAME "Technician",        swo.TITLE "Subject",  

• [Analytics Plus e-book] Are you losing money on your IT?

  Hey there,  Are you unknowingly losing money on inefficient IT operations?  As organizations fortify themselves against a looming economic downturn, removing costly inefficiencies in IT operations is critical. Read our e-book to uncover and overcome various

• [DidYouKnow - 23] Script to Auto Merge tickets with same subject line

  Scenario:  An Organization has a Network Monitoring tool, whenever any issue occurs in the network, the tool will trigger an email to ServiceDesk Plus and will be raised as a ticket. However, if the action is set to run every minute, then numerous tickets

• [Security advisory] Important fix released for ITSM products

  Hello customers, A critical security vulnerability issue was reported in ServiceDesk Plus, ServiceDesk Plus MSP, AssetExplorer, and SupportCenter Plus in late October, and has been addressed on October 27th, 2022. We had earlier communicated the security

• [Security advisory] Important fix released for ITSM products

  Hey there ! A critical security vulnerability issue was reported in ServiceDesk Plus, ServiceDesk Plus MSP, AssetExplorer, and SupportCenter Plus in late October, and has been addressed on October 27th, 2022. We had earlier communicated the security advisory

• Most Discussed Topics

• Sending Notification failed for notify type - error since update to 14105

  Hi Since the update to 14105 getting this error: Sending notification failed for notifyType : Technician for woID : 205999 Reason : {"response_status":{"status_code":4000,"messages":[{"status_code":4012,"field":"to","type":"failed","message":"Value not

• Replying to conversation - subject does not update

  Hi Using version 14105. So we have a request with a subject line like this one: If we get a reply back added to the same request/conversation where the subject line was changed and we click reply or forward: If we click reply or forward it does not use

• Saving a draft causes formatting issues in new version 14105

  Hi In the new version 14105 the formatting/spacing of our text in the bottom of our signature gets all messed up after a draft save: BEFORE DRAFT SAVE: AFTER DRAFT SAVE: Previous version did not do this.

• API call to delete a conversation ID?

  I've tried these, but they return an 'Invalid URL' error. requests.delete(URL+'/api/v3/requests/'+ID+'/notifications/'+convoID, headers={"authtoken":KEY}, verify=False) requests.delete(URL+'/api/v3/requests/'+ID+'/notifications/'+convoID+'/move_to_trash',

• Intune Intergration

  Why ist in our Third Party Tools no Intuen Integration available? We are using