Add approver automatically after editing the request
We have a product delivery process that requires three managers to approve in the first step. After approval, the request goes to the technician and he prepares the product, but at this stage, the security manager also needs to approve the release of
Attach/Associate multiple changes to a single (1) problem
Often a problem will spawn several different changes, each needing their own approval and maintenance windows. Currently ServiceDesk only allows 1 Change to be associated with a problem. We currently have no way to associate the several changes needed to solve a problem. Adding the ability to associate several changes to a problem would be a great feature to allow us to understand all the changes spawned by a problem. There is a similar request in Projects to associate multiple changes to
Allow linking of multiple changes to a single request/ticket
Allow linking of multiple changes to a single request/ticket. Right now, I can only associate 1 change per ticket. Sometimes we have several changes as part of a single ticket.
Multiple changes per Request
It appears you can only have one change ID per Request ID or Project ID. We need to be able to associate multiple change ID's per Request or Project. If one request/project involves changes across multiple teams or systems, we'd like manage this with multiple change ID's. Is this possible now? If not, I'd like a feature request to allow this.
assigning multiple changes to a problem
Is there a way to assign multiple changes to a problem? I am running the latest version of SDP. Wayne
Attach multiple changes to a single problem
Currently a problem can have only 1 change associated with it. Often a problem can spawn multiple changes. Can ServiceDesk be changed to allow multiple changes to be associated to a problem?
Associate multiple Changes to 1 Request Ticket
Hello, Can you confirm if this is really the system behavior, i.e. you can only associate 1 Request Ticket to 1 Change Ticket? If this is the case, then I suggest that in the next release this relationship be changed to 1 is to many. This will cover this scenario: An RFC is raised to migrate server1 to server2, Change is implemented but needs to be back out fand closed as a failed implementation. A second attempt to perform the migration will have to be logged as a new RFC. In the current relationship,
Associate Multiple Changes to One Request
Hello Help Desk, My department would love to be able to associate multiple requests or changes to one request or change. For example, I have one request open that relates to two changes. However, I cannot associate two changes to one request. Therefore, I have to create another request to link to the other change. I'm not sure if this is in the works or not, but we would really like to see it implemented. Thank you! EDIT: I've realized that you can associate multiple requests to one change, but not
Feature request to associate multiple changes to one project
Dear SDP Team, We would like to associate multiple changes to one Project.This is very important in our implementation. I would be grateful if you considered this in the next release. Kind regards, Seruken
Only allow technicians to set priority if they are associated to group
Hello! We use the Priority Matrix to regulate the priority of a case, but we are experiencing issues where some users set a priority themselves because they overestimate the seriousness of a case, or misunderstand the function of what the priority means.
Duplicate request ticket
Hello everyone, Hello I hope you are well, We have a duplicate request ticket issue at the moment. When a technician makes a request by email by copying the Servicedesk plus helpdesk address, it creates two duplicate tickets. As a result, the technician
Where are user signatures stored?
We want to update all of our technician's signatures, but don't want to leave them to do it themselves. I presume they're stored on the server somewhere. Your Version: 13.0 Build 13009
Worklog description disappears in resolution if you click status
Hello! When our technicians are in the solution field and choose to add a work log, the "Description" field disappears if they click on the dropdown list for statuses (see image). Is this a setting we have somewhere, is it a bug, or is it working as intended?
Previous Patch not applied properly, hence contact support team
Hey, after trying to update SDP to the latest version 14920 from 14920, a problem occurred (error stating that the update failed - no error code with reference to a link from ‘rolling back’). Currently when I try to run UpdateManager again it pops up
Issue updating to 14.9 (apply DB level change stuck at 60%)
When we try to update 14840 to 14910/14920 in step of apply DB level change, (60% update progress) the upgrade halts and failed. We can see some locks in SQL... For example: SELECT "ConfFile"."FILEID" FROM "ConfFile" WHERE ("ConfFile"."URL" LIKE N'%/conf/Asset/servicedesk.xml')
Can you make the figures in a Chart by Summary Type or is it only by count of records?
It looks like the values in the Charts are based on the number of records and not the summary type. Is there a way to get the Summary Type values to be displayed on the Charts? For example, if I create a report based on Time Spent, and I want to Summarize
Share request with User Group
Hi, Team, is there a way to share a request with one or more user groups using a deluge function? I thought about using the user_groups API to get the user names of the user_group and then the share API to share the request with them. Is there a simpler
Alert: Users of 14900 build
Alert on an issue that is present in 14900. Upgrade to this build to be stopped. Dear Users, Prior to build 14900, Additional Fields were stored in tables Workorder_Fields and Workorder_Multi_Fields,ServiceReq_id with values of picklist and multi select
Barcode appearance
how to change the appearance of the label so that it not only prints the number, but also, for example, the name of the device, serial number, etc.? so that it automatically pulls the data from the device that I need on the label
Create bulk service request via excel or csv in manage engine
How can we Create bulk service request via excel or csv in manage engine ?
Can't sort UDF_Filed in request with 14.9.10
Hello, Since we updated from 14.7.50 to 14.9.10, now we are not able to sort Request by UDF field: Before: After: Thank you.
14900+ - Spell check no longer works / times out
ServiceDesk Plus version 14900 and above the spell check throughout the application no longer works and times out.
is Manageengine plus ok on windows 10
I have download on-premises and installed on a Windows 10 Professional computer. I notice that when I download, it said require Windows 2019 or 2022. Is this "Windows 2019 or 2022" just recommendation, Manageengine plus works fine on Windows 10 professional
Important: SDP IOS Push Notification certificate expires on 22th December 2024
Dear User ServiceDesk Plus IOS push notification certificate expires on 22th December 2024. Hence to overcome push notification issue, please follow the below steps : 1. Shut down the Servicedesk Plus application. 2. Navigate into <SDP_home>\conf folder.
Configure incoming Email settings with GSuite
We have deployed the standard version of ServiceDesk Plus in our environment recently. We're using the free version (the one that supports 5 technicians). When attempting to follow your official configuration document to configure GSuite as the email
Change text of on SAML login on user customisation.
So on the editing of Login Page Customization, I am able to add a variable called '{{saml_div}}'. This adds a button that allows single sign on. This works as intended, however I'd like to change the text on this button. Currently it says 'Log in with
"User does not have sufficient privilege" Error While logging
Greetings, It has been a few months since i see an error related to privilege and I do not know how to fix it. So to elaborate, whenever a user logins to Service Desk (Service Catalog) and wants to submit either request or Incident. an error pops up and
E-Mail Commands Set Service Category
Is there any way to use the email commands to set the Service Category of an incoming ticket? Can't get @@ServiceCategory=Internet@@ to work,
"Pending approval" notification in change and issue
Hello everyone, We would like to know the configuration to do so that the notification "request for approval" or "pending approval", the approver receives the email but the notification is not displayed in the notification icon at the top. Kind rega
How to link to a specific Report?
I don't want to send the report as a file, I want to send the link to the Report so that the one with permissions can run it themselves. All links just leads to https://<SDPLUSURL>/CustomReportHandler.do
Merge two users Error!
When I try to merge two users, the following error is displayed: Child, No rows found for the table ProjectRoles in this DataObject. I kindly request your guidance on resolving this issue. This happens for any user I attempt to merge. The users do not
Specific Emails get Errors
Hi, We are using SDP 14.7 on-prem, reading emails on a dedicated mailbox. We are experiencing issues with soem specific emails, that dont get processed. They are stuck in the Inbox, dont get moved to the Errors folder, and dont alert me (even though the
custom widget for connect Google meet
I wanna use "custom widget" to connect Google meet; Please help me
Create a MultiSelect Approval List
Hi, We have in our approval flow, a level that the CEO needs to approval the requests. But he needs to select multiples requests and approval on same time. Is possible to create a Multiselect approval list as show as example in attached file and below?
Searching with barcodes in Assets?
It seems like assets doensn't search the Barcode-field and only searches for Name. If I generate a barcode it sets the name and the barcode to the same value. Why even have the Barcode field if I can't search for it?
Ticket view not scaling since latest update
Hello We updated our ServiceDesk Plus to version 14.9 Build 14900 last night. Since the update the ticket view is not scaling correctly when using on a half window. The section for Status, Priority, etc. is cut off rather than scaling the left section
Upgrade from 14.8 14830 to 14840 issue
Hello I am having issues upgrading from 14830 to 14840. The upgrade appears to be successful with no errors but when I try and start the service it errors and will not start. wrapper.log STATUS | wrapper | 2024/10/31 15:00:33 | Launching a JVM... INFO
Question on SD-125024
Hi All - Regarding the following update in the 14900 Patch : SD-125024 : After migration, all environments with Analytics Plus integration will have their Requests custom field data moved to new tables in the Analytics Plus workspace. Using the new table
Query: Recently disposed assets
Hello. We need a query to make a report on assets that have recently been disposed. Database: Postgres SQL Build: 7.5 Build 7530 Note: We do not have Servicedesk Plus, only Asset Explorer. I need a query for assets that has recently (like in the last
sdadmin role
Dear friends, our organization use manageengine service desk plus version 13. suddenly admin users lost their administration priviledges and just see a page like: any suggestion ? thanks is advance
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