Unlock the account from client desktop error
After I upgraded the build number from 6303 to 6400 and client agent version from 6.3 to 6.5, when I try to Unlock Account from client desktop for the account that is locked, I am getting the following error: "Cannot unlock the user. The user account
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Android mobile not recieving push - iPhone works
Hi, all. Today all our Android users are not getting Push to their mobile för 2FA. Error message says they must complete registration for 2FA, but they are, iPhone users works. We are running latest version 6503 and uppdated clients. Anyone else has this
Adding ID Verification Type Column
I would like to request from development team, if possible, to add ID Verification Type Column under User Attempts Audit Report page so that if users are enrolled by multiple authentication type, administrators can keep track and also troubleshoot the
Not able to change Mail Server Settings
Hello i have a problem regarding smtp Server settings. It dont send a testmail. And i dont can save the settings. If i test in powershell it works perfect.
Enroll via login requires password change
I am currently working on a end user documentation for Enrollment in AD SelfService. Now I stumbled across a phenomen, which I did not recognize before. When a non enrolled user logs in to SelfService he is enforced to change password. This is something
Upgrade from build 6408 to 6500
I have been trying to upgrade from build 6408 to 6500 and after 56% it uninstalls the service pack. Has anyone experienced this?
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Mail Group Subscription - Error with AD Manager
With the option "Mail Group Subscription" users can subscribe to groups without problems. Now we integrate AD Manager with ADSelfservice plus and Mail Grops Subscription stop working with the error: You are not authorized to perform this action, and when
Can I completely change the access URL?
I am trying to change the selfservice plus URL from localhost:port to a more standard web address in order to use our wildcard certificate and to allow connections through our firewall and DNS configuration. I saw this post https://pitstop.manageengine.com/portal/en/community/topic/can-i-put-the-adselfservice-site-under-a-virtual-directory
Expiration Notification to Wrong user
Hello, we have Expiration Notification service setup monitoring two domains. In each domain we two separate users / UPNs / email addresses but both have the same SAM account name. I.E. Kids\simpsonm = maggie.simpson@kids.int Adults\simpsonm - marge.simpson@adults.int
[Tips & Tricks] Updating cached credentials in ADSelfService Plus without a VPN
ADSelfService Plus adds a Reset Password/Unlock Account link to the Windows login screen, enabling remote users to reset their passwords after verifying their identity via modern MFA methods like FIDO Passkeys or biometric authentication. Once their identity
Password reset failed
When resetting the password via email, after entering the verification code and the corresponding answer, it will prompt 'You do not have permission to perform this action'! How to view the log?
ADSelfService Plus' build 6503 offers cached credential updates without a VPN
Hello Everyone, We are glad to announce the release of ADSelfService Plus' latest build, 6503. Feature Cached credentials in Windows machines can now be updated without a VPN. Learn more about updating cached credentials using ADSelfService Plus. Issue
Splashtop bypasses ADSelfService MFA
We have MFA working well for users, but when using our remote software Splashtop and the "Log in" button feature it has, MFA isn't prompted for users. I found another thread elsewhere talking about LogMeIn also bypassing MFA from a couple years ago. Is
GINA Client wrong badpdwcount
Hello, we are currently enrolling the ADSelfService and we found out that a login failure into a windows machine is counting wrong in Active direcory when the GINA Client for MFA is installed on the machine. The user itself is not in the AD SelfSevice
Authenticator Mobile App - approve/deny from notification panel/lock screen + machine name
Can your development team look at adding Approve/Deny functionality directly from the lockscreen, similar to what Microsoft, Google, and Duo authenticator do? It will be much more useful than having to tap the notification or unlock the phone and open
When server not available (updating product/Win Updates/Reboot), users trying to login get MFA-041 error. Anyway around this?
When server not available (updating product/Win Updates/Reboot), users trying to login get MFA-041 error. Once service backup, then all is good. 1) Assuming correct behavior? 2) Is there anyway around this? Turn off temporarily? Or does everyone run in
QR Code Enrollment
Is it possible to send an enrollment notification e-mail that includes the Microsoft Authenticator QR code for that user? Or possible to generate the QR code ourselves and we can send email through other means. Thanks! Jeff
Permission Denied. Please Contact Your Administrator
I am trying to setup the AD password expiration reminder tool. I am unable to select any domains. When I go to Domain Settings > status is successful, but when I try to update objects I get "Permission Denied. Please contact your Administrator". The service
How AD Self Service can change user passwords if they have MFA enforced on the office365 tenant?
Hello guys, In my recent scenario, i have ADSS for users to unify their local AD and 365 passwords because they are independent from each other. recently the organization enabled MFA for some users on the office 365 tenant and now those users won't change
Cleaning up Patch Folder
Can the old Patches in the Patch folder be cleaned up at all in any fashion? Especially the exploded directories, if not the ppms?
Implement MFA for Outlook client
My company sees the implementation of MFA for OWA/ECP as a very positive step, and I highly appreciate this initiative. However, MFA has not been enabled for the Outlook client yet. I suggest that the Admin add MFA feature for Outlook as well to enhance
Remcom.exe flagged as malicious
Dear Support Team, our AV solution flagged Remcom.exe from version 6101 as malicious - PUA Application.RemoteAdmin.RLH. A VirusTotal scan shows that this is not an exception: https://www.virustotal.com/gui/file/d7a923357aea4f9d4e65d43d3f800fa4f3b766a825be63d798f5ff35721a462a/detection
ADSelfService Plus' build 6501 released with bug fixes
Hello Everyone, Issue fixes An issue that caused incorrect messages to be displayed during failed CAPTCHA attempts has now been fixed. An issue that occurred while restricting unowned licenses when multiple accounts with the same username exist across
MFA for support accounts
Any suggestions on how I enable MFA for our support accounts? To explain further, we have some AD accounts which are used by 3rd party support companies (ie not employees) to support our internal applications/systems. They are purely an Active Directory
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Updating Cached Credentials over VPN - Windows Rasdial
I am trying to do a Custom VPN to use Windows rasdial.exe because I do not want to use the Windows Native VPN setup because that adds an extra adapter called ADSSPNativeVPN to users computers which is not good. We have a Windows VPN adapter already setup
ADSelfService Plus' build 6500 released with major component upgrades
Hello Everyone, We are glad to announce the release of ADSelfService Plus' latest build, 6500. Enhancements The PostgreSQL database bundled with ADSelfService Plus has been updated to version 14.12 for 64-bit machines. The Apache Tomcat version used in
ADSelfService Plus – Have I Been Pwned Integration
Hi Team, Could you please confirm if the integration with HIBP is included at no additional cost with the ADSelfService Plus subscription, or if there are any charges involved? We are planning to proceed with the HIBP integration and would appreciate
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Need Cert for 6400 ADSS
I'm trying to upgrade our version from 6303 to the latest but when I try to install the 6400 update I'm getting a "Signature does not match with any available certificates" error. I downloaded the latest one but that doesn't appear to work for this build.
Anyone using Twilio for SMS message sending?
I'm trying to get the Server Settings 'custom' page to work with Twilio's API to send messages and so far I've not hat much luck, I hope I'm just missing something obvious. Are you actively using Twilio as your service provider and if so what parameters did you have to pass from ME to get it to work? Thank You, John
ADSelfService Plus' build 6410 released with issue fixes
Hello Everyone, We are glad to announce the release of ADSelfService Plus' latest build, 6410. Issue Fixes An issue that occurred from builds 6407 up to 6409, where the User Attempts Audit Report displayed the ADSelfService Plus server's loopback IP address
VPN and 2FA
Hi, I am trying to configure ADSS vpn to enable password sync. We currently are using the Sophos Authenticator with our user VPN and want to use the same VPN for the password sync. Sophos uses OpenVPN and I can configure it to talk to our server, but
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Hello! We are thrilled to send you this exclusive invite to be a part of Shield 2024: An IAM and Cybersecurity seminar in Manila, Philippines on June 11. Our senior technology evangelists will be sharing their thoughts on how you can better manage, monitor,
SMS Gateway not working
Hello, I am trying ADSelf Service for my company as a reset tool for our employees , one of the important features that I need is to reset password through SMS , so I contacted my Service provider to send me API access to send SMS in our company name
Account "blocked"
We have a user who is unable to reset their password using ADSelfService Plus. When they try, they get the following error message: "Your acount is blocked. You can't perform "Password Reset" / "Account Unlock". Contact your administrator. Their domain account is not locked. I've had this problem in the past and I cannot remember what the solution was. Can someone point me in the right direction? Thanks!
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