Microsoft Authenticator Account Name
Hi, Is it possible to change the name of the profile added to Microsoft Authenticator when users enroll in ADSS? At the moment when I can the QR code the account is added as "ADSelfServicePlus" then the users username etc. It would be great if it was
ADSelfService Plus' build 6505 offers password sync via OAuth for Azure apps!
Hello Everyone, We are glad to announce the release of ADSelfService Plus' latest build, 6505. Enhancement Password synchronization with Microsoft 365/Entra ID (Azure) and Microsoft Dynamics CRM can now be achieved using OAuth client credentials, enabling
Certificate prompt when accessing the portal
Hi, I was testing out using smartcard authentication to login the ADSS portal. After seeing how it worked we decided to go back to a simple username/password plus MFA so I deleted the smartcard profile under admin > login settings > smartcard authentication
[Tips & Tricks] Integrating ServiceDesk Plus Cloud with ADSelfService Plus for automated ticket management
ADSelfService Plus can now be integrated with ServiceDesk Plus Cloud to automatically create tickets for each self-service action performed by end users. This allows admins to track users' self-service actions and follow up on them if needed. Additionally,
ADSelfService Plus' build 6504 offers exciting features & enhancements!
Hello Everyone, We are glad to announce the release of ADSelfService Plus' latest build, 6504. Feature Integration with ManageEngine ServiceDesk Plus Cloud : Admins can now effortlessly track users' self-service actions by integrating ADSelfService Plus
MFA not showing on M1 Macbook Airs
We have started rolling out MFA on domain-bound Macbook Airs and have been installing the ADSSP logon agent and setting the parameters in the config.plist file but after a few days of working correctly it will stop asking for MFA requests and allow the
GINA - Customization
Hi, I would like to modify the GINA screen. I spoke with support, and they mentioned that the "Frame Text" feature doesn’t work with Windows 10. I was wondering if it’s possible to make changes directly in the HTML file or to create a button that says
Error Code: MFA-041
Hello, What could be the issue on Endpoint MFA Error code: MFA-041 ?
Not able to change Mail Server Settings
Hello i have a problem regarding smtp Server settings. It dont send a testmail. And i dont can save the settings. If i test in powershell it works perfect.
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Android mobile not recieving push - iPhone works
Hi, all. Today all our Android users are not getting Push to their mobile för 2FA. Error message says they must complete registration for 2FA, but they are, iPhone users works. We are running latest version 6503 and uppdated clients. Anyone else has this
Unlock the account from client desktop error
After I upgraded the build number from 6303 to 6400 and client agent version from 6.3 to 6.5, when I try to Unlock Account from client desktop for the account that is locked, I am getting the following error: "Cannot unlock the user. The user account
[Live Webinar] Beyond Passwords: How Passphrases and Biometrics are Redefining Security
| FREE WEBINAR Beyond Passwords: How Passphrases and Biometrics are Redefining Security Register now September 17 at 2 PM AEST | 2 PM GST 3:30 PM IST | 11 AM EDT Why attend this webinar? ● Learn about the latest trends in authentication that are reshaping
Adding ID Verification Type Column
I would like to request from development team, if possible, to add ID Verification Type Column under User Attempts Audit Report page so that if users are enrolled by multiple authentication type, administrators can keep track and also troubleshoot the
Enroll via login requires password change
I am currently working on a end user documentation for Enrollment in AD SelfService. Now I stumbled across a phenomen, which I did not recognize before. When a non enrolled user logs in to SelfService he is enforced to change password. This is something
Upgrade from build 6408 to 6500
I have been trying to upgrade from build 6408 to 6500 and after 56% it uninstalls the service pack. Has anyone experienced this?
📅Mark Your Calendar: CyberShield 2024 IAM and Cybersecurity Seminar in Canada . 🛡️🛡️
Hello! We are thrilled to send you this exclusive invite to be a part of Shield 2024: An IAM and Cybersecurity seminar in Vancouver on October 29. Our senior technology evangelists will be sharing their thoughts on how you can better manage, monitor,
Mail Group Subscription - Error with AD Manager
With the option "Mail Group Subscription" users can subscribe to groups without problems. Now we integrate AD Manager with ADSelfservice plus and Mail Grops Subscription stop working with the error: You are not authorized to perform this action, and when
Can I completely change the access URL?
I am trying to change the selfservice plus URL from localhost:port to a more standard web address in order to use our wildcard certificate and to allow connections through our firewall and DNS configuration. I saw this post https://pitstop.manageengine.com/portal/en/community/topic/can-i-put-the-adselfservice-site-under-a-virtual-directory
Expiration Notification to Wrong user
Hello, we have Expiration Notification service setup monitoring two domains. In each domain we two separate users / UPNs / email addresses but both have the same SAM account name. I.E. Kids\simpsonm = maggie.simpson@kids.int Adults\simpsonm - marge.simpson@adults.int
[Tips & Tricks] Updating cached credentials in ADSelfService Plus without a VPN
ADSelfService Plus adds a Reset Password/Unlock Account link to the Windows login screen, enabling remote users to reset their passwords after verifying their identity via modern MFA methods like FIDO Passkeys or biometric authentication. Once their identity
Password reset failed
When resetting the password via email, after entering the verification code and the corresponding answer, it will prompt 'You do not have permission to perform this action'! How to view the log?
ADSelfService Plus' build 6503 offers cached credential updates without a VPN
Hello Everyone, We are glad to announce the release of ADSelfService Plus' latest build, 6503. Feature Cached credentials in Windows machines can now be updated without a VPN. Learn more about updating cached credentials using ADSelfService Plus. Issue
Splashtop bypasses ADSelfService MFA
We have MFA working well for users, but when using our remote software Splashtop and the "Log in" button feature it has, MFA isn't prompted for users. I found another thread elsewhere talking about LogMeIn also bypassing MFA from a couple years ago. Is
GINA Client wrong badpdwcount
Hello, we are currently enrolling the ADSelfService and we found out that a login failure into a windows machine is counting wrong in Active direcory when the GINA Client for MFA is installed on the machine. The user itself is not in the AD SelfSevice
Authenticator Mobile App - approve/deny from notification panel/lock screen + machine name
Can your development team look at adding Approve/Deny functionality directly from the lockscreen, similar to what Microsoft, Google, and Duo authenticator do? It will be much more useful than having to tap the notification or unlock the phone and open
When server not available (updating product/Win Updates/Reboot), users trying to login get MFA-041 error. Anyway around this?
When server not available (updating product/Win Updates/Reboot), users trying to login get MFA-041 error. Once service backup, then all is good. 1) Assuming correct behavior? 2) Is there anyway around this? Turn off temporarily? Or does everyone run in
QR Code Enrollment
Is it possible to send an enrollment notification e-mail that includes the Microsoft Authenticator QR code for that user? Or possible to generate the QR code ourselves and we can send email through other means. Thanks! Jeff
Permission Denied. Please Contact Your Administrator
I am trying to setup the AD password expiration reminder tool. I am unable to select any domains. When I go to Domain Settings > status is successful, but when I try to update objects I get "Permission Denied. Please contact your Administrator". The service
How AD Self Service can change user passwords if they have MFA enforced on the office365 tenant?
Hello guys, In my recent scenario, i have ADSS for users to unify their local AD and 365 passwords because they are independent from each other. recently the organization enabled MFA for some users on the office 365 tenant and now those users won't change
Cleaning up Patch Folder
Can the old Patches in the Patch folder be cleaned up at all in any fashion? Especially the exploded directories, if not the ppms?
Implement MFA for Outlook client
My company sees the implementation of MFA for OWA/ECP as a very positive step, and I highly appreciate this initiative. However, MFA has not been enabled for the Outlook client yet. I suggest that the Admin add MFA feature for Outlook as well to enhance
Remcom.exe flagged as malicious
Dear Support Team, our AV solution flagged Remcom.exe from version 6101 as malicious - PUA Application.RemoteAdmin.RLH. A VirusTotal scan shows that this is not an exception: https://www.virustotal.com/gui/file/d7a923357aea4f9d4e65d43d3f800fa4f3b766a825be63d798f5ff35721a462a/detection
ADSelfService Plus' build 6501 released with bug fixes
Hello Everyone, Issue fixes An issue that caused incorrect messages to be displayed during failed CAPTCHA attempts has now been fixed. An issue that occurred while restricting unowned licenses when multiple accounts with the same username exist across
MFA for support accounts
Any suggestions on how I enable MFA for our support accounts? To explain further, we have some AD accounts which are used by 3rd party support companies (ie not employees) to support our internal applications/systems. They are purely an Active Directory
📅Mark Your Calendar: CyberShield 2024 IAM and Cybersecurity Seminar in Dubai and Abu Dhabi!
Hello! We are thrilled to send you this exclusive invite to be a part of CyberShield 2024: An IAM and Cybersecurity seminar in Dubai on July 23and Abu Dhabi on July 25. Our senior technology evangelists will be sharing their thoughts on how you can better
Secure Your Spot at ManageEngine's SHIELD - CyberDefence in Manchester and London: Where Cricket Meets Cybersecurity
United Kingdom's First Shield Cyberdefence Hello, We're thrilled to invite you to "SHIELD - Cyberdefence," a one-of-a-kind symposium where cricket meets cybersecurity, conducted by ManageEngine! This is an exciting opportunity to learn how cutting-edge
Updating Cached Credentials over VPN - Windows Rasdial
I am trying to do a Custom VPN to use Windows rasdial.exe because I do not want to use the Windows Native VPN setup because that adds an extra adapter called ADSSPNativeVPN to users computers which is not good. We have a Windows VPN adapter already setup
ADSelfService Plus' build 6500 released with major component upgrades
Hello Everyone, We are glad to announce the release of ADSelfService Plus' latest build, 6500. Enhancements The PostgreSQL database bundled with ADSelfService Plus has been updated to version 14.12 for 64-bit machines. The Apache Tomcat version used in
ADSelfService Plus – Have I Been Pwned Integration
Hi Team, Could you please confirm if the integration with HIBP is included at no additional cost with the ADSelfService Plus subscription, or if there are any charges involved? We are planning to proceed with the HIBP integration and would appreciate
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