Enforce Password change at next logon
Hello, Is there any configuration option to enforce users to change their password on their next logon?
[ ManageEngine ] - Your exclusive invite to our IAM and Cybersecurity day in Amsterdam
Hello, We are thrilled to send you this exclusive invite to be a part of Shield 2023 : IAM and Cybersecurity day in Amsterdam on October 10. Our senior technology evangelists will be sharing their thoughts on how you can better manage, monitor, and audit
[ ManageEngine ] - Our IAM and Cybersecurity seminar is back in Canada
Hello, We are thrilled to send you this exclusive invite to be a part of Shield 2023 : An IAM and Cybersecurity seminar in Canada on October 5. Our senior technology evangelists will be sharing their thoughts on how you can better manage, monitor, and
logs files
Hello, Is there a solution for saving less logs with ADSelfService Plus? After a couple of months the ADSelfService Plus\logs\ folder was over 1,5 GB in size. Most large files: access_log.txt serverout.txt (multiple files with numbers) ADSMlogger.txt (multiple files with numbers) We would like to save less logs as we need to pay extra for additional disk storage with our server provider. Thanks in advance. Marc
The mail server and port details you've entered are not related to SMTP.
Hello, I have submitted a ticket to support. However has anyone received this message when trying to use an internal mail server? The mail server and port details you've entered are not related to SMTP.
[ManageEngine] Register now for our free ADSelfService Plus Online training series
Hello, ManageEngine is back again with another series of online workshops to help you make the best use of our integrated password management and single sign-on solution- ADSelfService Plus. This free live online training will be your guide to eliminate
ADSelfService Plus' build 6305 now released with issue fixes
Hello Everybody! We are glad to announce the release of ADSelfService Plus' latest build, 6305. Issue Fixes An issue that allowed logins to the admin portal on machines where IP Restriction was enabled for admin logins has now been fixed. A random SQL
Implement MFA for Outlook client
My company sees the implementation of MFA for OWA/ECP as a very positive step, and I highly appreciate this initiative. However, MFA has not been enabled for the Outlook client yet. I suggest that the Admin add MFA feature for Outlook as well to enhance
Password change failed error
Hello, When i try to use Change Password feature i get "Password change failed . Unable to change password. May be you are not authorized to perform this action" error for any Active Directory user thru Web Application. Users can change their password
MFA Backup Code Options and Issue
Hi All, This is could be a two part question. When configuring backup codes for AD Self Serve- there really is only a single option (to turn them on and off). Unfortunately, certain users have been running into an issue that when browsing to the Self
PostgreSQL
Hi, As you probably know, PostgreSQL 11 will be deprecated and unsupported in november 2023. Do you plan to make PostgreSQL 14 compatible with ADSSP, or do we need to migrate to MS SQL to be supported ? Regards, Anthony
Secret question changed after update 6303
Hello friends, I have a problem that may also be happening to you. After installing update 6303, we started receiving reports from users saying that one of their secret questions for using MFA was not the one they had originally defined. They indicated
Another key is configured for this DC already.Delete the key from the Product and try again.
I reinstalled the password sync agent on domain controller and now service will not start. below is error. I'm not sure where and what it wants me to delete. The error below is fromt the Service_Exceptions file, after trying to start the service. [4/20/2023
Anyone using Twilio for SMS message sending?
I'm trying to get the Server Settings 'custom' page to work with Twilio's API to send messages and so far I've not hat much luck, I hope I'm just missing something obvious. Are you actively using Twilio as your service provider and if so what parameters did you have to pass from ME to get it to work? Thank You, John
PostgreSQL 13?
Hello everyone, We are somehow forced to upgrade our PostgreSQL Databases from Version 11 to 13. ADSelfService doesn't support PostgreSQL in Version 13. Is there any ETA when that will be posssible? Thanks in Advance.
ADSelfService Plus' build 6304 now released with enhancements and issue fixes
Hello everyone, This is to announce the release of ADSelfService Plus' latest build, 6304. Enhancements Email server settings in the product now support Modern Mail Authentication. Cached credential update over VPNs can now be configured using a service
SSL wildcard cert import/install issue
Hi all, I followed this: https://www.manageengine.com/products/self-service-password/kb/installing-pfx-certificates-for-ssl.html and this: https://pitstop.manageengine.com/portal/en/community/topic/imported-wildcard-ssl-certificate-in-adselfservice-http-and-https-ports-unresponsive
ADSSP request workflow with ADMP
Good day, having an issue with my ADSSP and ADMP integration. I have ADSSP configured for workflow when staff request to be added to groups. I have added a group as Requestor in ADMP with the appropriate role. When someone in the group that has not logged
Gina installation error
I've been having a problem for a few days with GINA installation. In log file i have this errors: ErrorMessage :: Couldn't turn off echo to hide password chars..Couldn't connect to \\K517\ADMIN$.The network path was not found.... com.adventnet.sym.adsm.common.server.NativeException
High Availability questions
I've got the HA license and am trying to set it up, but the documentation is, in a word, sparse. I created an external database server, migrated my primary to use it, set up another instance of ADSelfService Plus, got it working, and then set up HA. It
The issue of users continuously using tools to change passwords on the website
Hi Admin, Currently, the tech-savvy users in our company are using tools to exploit our website's Change Password feature to revert to old passwords. We have implemented a restriction disallowing the reuse of the last 10 passwords. However, users have
Language customization Website Admin
Hi Admin I find language customization in ADSelfservices to be essential, but there is one drawback: it does not allow editing or adding certain codes such as <b>, <br>, and <Center> on the website. Previously, IT provided instructions for language customization
Is ADSSplus working with Windows Hello (Pin-code) ?
Hello, im testing ADSSplus for MFA for endpoints (Windows 10). I configured all settings, and its work nice, when user enter a password then he need to finish 2nd FA. But i want to setup PIN-code + mfa from ADSSplus and when user enter pin code he does
ADSelfService Plus now supports hardware TOTP tokens as an authenticator
Hello everyone, We are thrilled to announce the release of ADSelfService Plus' latest build, 6212, with the following updates: Feature: Hardware TOTP token support: Hardware tokens such as Protectimus hardware TOTP token and Deepnet Security hardware
No domain could be discovered but domain already exists
Hello, My ADSelfservice Plus configuration was working well for weeks and since yesterday the access to reset password is denied for users. When I'm clicking on domain settings it says "No domain could be discovered. Please add domains manually" and my domain does not appear anymore. When I'm trying to add it manually the answer is that "Domain already exists" What could I do to resolve this ? Thanks in advance
ADSelfService Plus UI Design
Team, Will there be any build releases that update the UI design of this application in the near future? In comparison to a large number of your other products (ADManager, Service Desk Plus and ADAudit to name a few) the layout and design of Self Service seems to have been neglected quite significantly. Thank you.
SMTP Configuration, all parameters return invalid configuration
Hi I'm evaluating the product, I've already made the various domain settings without encountering any anomalies, the procedure is linear, while I'm having difficulty configuring the sending of emails, extremely as it is the most trivial, every type of
Customize Username Example on Password reset page.
I would like to know if it is possible to change the way the example is shown. when the user resets their password. As shown in the attachment, the example is (First Initial, Last Name). Our company does not use (First Initial, Last Name) user id. Rather we use (First Name. Last Name). Having it as shown in the image would only confuse my users. I am using ADSelfSerivce Plus Product Version 5.8 - Build 5815, on Windows Server 2016
How to dis-enroll disabled user from ADSSP
Hello Team, As per GDPR policies, it is not permissible to delete users from AD upon their exit; they must only be disabled. However, once a user has been disabled from AD, they are not automatically removed from the AD Self-Service portal. Would it be
Azure MFA User Mapping
Hi, in order to use Azure MFA in need to map the users email address as user pattern, this is option is currently not available for the azure ad setup in the username pattern fields Any solution on this? Thanks
CVE-2022-38023 and ADSSP single sign on
Morning Folks, I'm showing event 5840 on my DCs with the account name of the single sign on computer object for AD Self Service Plus. If I apply KB5021130 to my DCs will that break the single sign on piece of ADSSP?
ADSelfService Plus automatic task or request
Hi, I would like to trigger a task or request automatically when something is changed in Self Service. But I can't find any setting for that. Can someone tell me where I can find this setting? Thanks Patrick
Yubikey with more than 1 domain
We have two AD Domains (lets call them X and Y). We will be migrating all users from domain X to Y. Currently, we have Yubikey setup for MFA for domain X, which we use for VPN validation, after entering username and password (Cisco AnyConnect). ADSS is
ADSelfService agent installation
Hello, I am having a challenge to install ADSelfService msi agent through Group policy, The policy arrives on the computers but fails to install the agent
Forced Enrollment GPO takes two logins to apply
Upon adding the GPO to the domain using the instructions in the link below, the users are not being prompted until their second login. What is the reason for that? https://password.owlautocs.com/help/admin-guide/Configuration/Admin-Tools/Enrollment-
Feature Request - Password Sync Agent Status
Hi, I set up all the Password Sync Agents on the domain controllers but it looks like there is nothing in the portal to show the status of the agent. It would be very helpful if we could see the communication status of the agents on each DC and also set
Very small text on MFA logon screen when resolution of TV is set to 4K (3840x2160)
Good afternoon, I had an end user report that they effectively couldn't see the logon screen for MFA very well in one of our conference rooms in which the resolution of the TV is set to 3840x2160 with scaling in Windows set to 300%. When I changed the
An update to the recent threat activity observed by CrowdStrike on CVE-2021-40539
ManageEngine is aware of the recent post by CrowdStrike regarding their observation of threat activity potentially exploiting CVE-2021-40539. CVE-2021-40539 refers to a vulnerability that impacted ManageEngine ADSelfService Plus versions prior to September
ADSelfService Plus' build 6303 now released with issue fixes
Hello everyone, This is to announce the release of ADSelfService Plus' latest build, 6303. Issues fixed An issue in build 6302 which caused a problem in the functioning of configured custom SAML applications has now been fixed. An issue which prevented
This site is not secure - Logon screen only
Hi, I recently installed AD Self Service and it works just fine with HTTP. So, I tried to enable HTTPS and I generate a CSR through AD360 and issued a certificate through my local CA ( ADCS ) and uploaded the certificate, seems to work just fine. whenever
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