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            • [Free webinar] Catch critical signs of vulnerable security protocols

              Hi folks, Are you ready for cybersecurity month? Join us as we get the ball rolling with our webinar on five warning signs of vulnerable security protocols. Date and time: September 28, 2023 2pm AEST | 10am GMT | 10am PST Why attend this webinar? The
            • [Free e-book] Beyond performance: A guide to measuring your IT technicians' skillsets

              We prioritize tracking and optimizing the performance of help desk technicians, but often fail to account for how closely performance is tied to technician skillsets. Identifying individual skill levels of technicians is vital in understanding and improving
            • [Free webinar] How to measure the success rate of help desk initiatives

              Hi folks, We're back with an interesting webinar on measuring the success rate of help desk initiatives. Date and time: August 31, 2023 2pm AEST | 10am GMT | 10am PST Why attend this webinar? It is no secret that prioritizing continuous improvement is
            • ManageEngine User Conference, Australia 2023

              Hello folks, We're excited to invite you to our Australian User Conference in Sydney this year. Gather for a unique learning and networking experience during this two-day event. Place: Four Seasons Hotel Sydney, Australia Date: September 5-6, 2023 Why
            • Introducing report bundles for ServiceDesk Plus

              Hi there, Are improper change implementations causing an avalanche of incidents? Are asset procurement delays hindering productivity? Who are the slackers on your help desk team? Get immediate answers to all these questions and more with Analytics Plus'
            • Most Discussed Topics

            • Sync Problem module from Service Desk with Analytics Plus

              Analytics Plus Version 5260 Hello, Is there an option to synchronize the information from the problem ticket module with the analytics Plus. For our reports, we require that this information be updated every day.