[Free e-book] Building the resilient manufacturing enterprise with data-driven intelligence
Hi there, Manufacturing operations today span multi-site production networks, global supply chains, and regulatory requirements that vary by region, product, and process. Every layer adds complexity—stretching the limits of what siloed data and manual
Upcoming IN & INZCorp DR Drill Scheduled for 10th May 2026 and 17th May 2026
Dear Customers, We will be conducting our annual Disaster Recovery (DR) Drill for Zoho IN and INZCorp services on May 10th, 2026 and May 17th, 2026. This drill is part of our ongoing efforts to ensure comprehensive DR readiness for the US deployments
How do you identify which internal search terms should become SEO landing pages?
I’ve been analyzing internal site search data on our eCommerce store and noticing repeated queries that don’t align well with our current category or product pages. It’s clear there’s intent, but deciding which of these should become dedicated SEO landing
Enabled access logs - now I cant delete it.
Hi I made the mistake of enabled the access logs in 'Advanced Settings': Now I have this new workspace (renamed to Del Logs) that I cannot delete: There has got to be a way to delete this unwanted workspace item so all my users dont see it. I just want
[Free e-book] The enterprise supply chain playbook: From reactive operations to AI-powered intelligence
Hi there, In today’s complex enterprise supply chain landscape, siloed systems and guesswork are no longer enough. Success relies entirely on bridging the gaps between logistics, procurement, inventory, and finance, and AI-powered analytics paves the
ManageEngine User Conference–Southeast Asia edition!
Hi there, We’re headed to Jakarta, one of Southeast Asia’s most vibrant tech hubs, for two dynamic days of learning, networking, and IT innovation. Venue: The Ritz-Carlton Jakarta, Pacific Place Dates: July 7–8, 2026 Here's what's in store for you: Exclusive
[Free Webinar] Four hidden IT dependencies every ITSM leader must track
Hi there, When incident volumes spike or SLAs slip, the root cause is rarely found inside the ticketing system. It's hiding in your infrastructure, endpoints, applications, and identity access data—and without connecting those signals, your team is left
{Action Required} Re-authenticate your Google Drive Accounts to Continue Data Sync
Hello Users, This notification only applies to customers who have set up an integration between Google Drive and ManageEngine Analytics Plus. To align with Google’s latest updates on how apps access files in Google Drive, we’ve enhanced our integration
Not able to get AT key from server
Trying to install AA and SDP on premise in my dev and prod enviroments to test and I get:
[Free e-book] Cybersecurity reimagined: 4 ways agentic AI strengthens enterprise defenses
Hi there, Traditional defense strategies can’t keep up with evolving threats. Agentic AI can. It combines deep reasoning, autonomy, and GenAI-powered analytics to predict risks, automate response, and strengthen enterprise resilience. Download our latest
The ManageEngine User Conference is coming to Istanbul!
Hi there, We’re headed to the city where continents connect for two unforgettable days of learning, networking, and IT innovation. Dates: Apr 28 and 29, 2026 Venue: Wyndham Grand Istanbul Levent Esentepe Here’s what you can expect: 1. AI & IT strategy
2025: A feature retrospective
2025 has been an extraordinary year for Analytics Plus! Building on last year’s momentum, we expanded the platform into an autonomous decision intelligence platform designed to transform how IT teams analyze, act, and make decisions. Here’s a yearly roundup
[Free e-book] Revolutionize enterprise service desks with agentic AI
Hi there, IT service management is evolving fast. It’s no longer just about responding to tickets. Modern service desks must think, predict, analyze, and act before issues even surface. Generative and agentic AI are making it possible. Together, they
[Free Webinar] The unified FinOps blueprint: How to build a cost intelligence dashboard for hybrid IT
Hi there, With tightening budgets and growing infrastructure complexity, hybrid IT cost optimization is now a critical business priority. Yet for many organizations, cost and usage data remains fragmented across cloud platforms, on-prem infrastructure,
Important Notice: OpManager and OpManager MSP Metric Name Changes After Upgrade
Hello everyone, If you have recently upgraded to Analytics Plus on-premise build 6170 (or above) and/or OpManager 128567 (or above), please note that certain OpManager performance metrics now follow a new naming format. What does this mean? The metric
One Drive data sources URL Changes
Sometimes, MS OneDrive files used as A+ data sources are overwritten or their file/folder locations may change. We need to redirect syncs from OneDrive (or any other cloud data source) to their new links. Currently, if data is moved to a different folder,
[Free e-book] Powering the modern BFSI with analytics
Hi there, Modern financial enterprises are grappling with growing customer experience gaps, evolving regulations, rising fraud risks, slower credit decisions, and increasing infrastructure complexity. Traditional reporting and siloed insights can no longer
Upcoming IN & UK DR Drill Scheduled for 14th December 2025 and 21st December 2025
Dear Customers, We will be conducting our annual Disaster Recovery (DR) Drill for Zoho IN and UK services on December 14th, 2025 and December 21st, 2025. This drill is part of our ongoing efforts to ensure comprehensive DR readiness for the US deployments
Upcoming US DR Drill Scheduled for 22nd November 2025 and 6th December 2025
Dear Customers, We will be conducting our annual Disaster Recovery (DR) Drill for Zoho US services on November 22nd, 2025 and December 6th, 2025. This drill is part of our ongoing efforts to ensure comprehensive DR readiness for the US deployments and
Why Do eCommerce Sites Slow Down During High-Traffic Sales?
Hi, I’ve noticed that many eCommerce sites slow down or lag during major sales or festive-season traffic spikes. I’m trying to understand what typically causes this—server overload, caching issues, heavy scripts, or API delays. These performance drops
Local Admin User SSO
Hello, i have created SSO SAML on microsoft 365, it is working for all users, but i have not enabled SSO for admin user and it asks SSO, is it automatically enabled for admin user or is it some bug?
Upcoming EU and AU DR Drill Scheduled for 2nd November, 2025
Dear customers, We will be conducting our annual Disaster Recovery (DR) Drill for EU and AU services on November 2nd, 2025. This drill is part of our ongoing efforts to ensure comprehensive DR readiness for the EU and AU deployments and to support our
ServiceDesk
In Service Desk is there a way you can build me a report on throughput time for tickets in that CRM Support Group? I'm giving you a High level task. Please do you best and give me a link to the results. This is not a high priority task just a nice to
How to pull AI-driven search traffic data from GA4 into Analytics Plus?
Hi, I’m looking to pull AI-driven search traffic data from Google Analytics 4 into Analytics Plus to build dashboards and monitor trends effectively. I want to track underperforming pages and traffic sources, and also understand how this integration can
Report on ServiceDesk Plus Shared Tickets
Hi all, Is it possible to create a report in ServiceDesk Plus that shows the number of requests shared with a specific technician? For example, we currently generate monthly reports showing the number of requests closed by each technician. However, I
[Free webinar] A CIO’s roadmap for AI adoption that delivers
Hi there, AI adoption in enterprise IT is facing a reality check. Today, CIOs are under pressure to prove AI's real business impact and many AI-driven initiatives in IT stall due to weak planning, spiraling costs, and a lack of measurable outcomes. It's
[Free e-book] Everything you need to master RCA for modern IT
Hello there, Traditional, manual root cause analysis (RCA) often struggles to keep up with the demands of complex IT environments. Resolutions drag on, alerts and escalations pile up, and more often than not, critical issues slip through the cracks. GenAI
Level up your skills with free Analytics Plus Virtual Training!
Hi everyone, Join our live, instructor-led virtual training sessions designed to help you unlock the full potential of Analytics Plus. This beginner-focused session is designed to guide you every step of the way. Here’s what’s in store: Beginner course:
[Free e-book] The ultimate guide to overcoming help desk hurdles
Hello folks, Is your help desk struggling? Are frequent issues affecting productivity and service delivery? Wield proven strategies to overcome widespread inefficiencies that weigh down most help desks. This e-book addresses the following major challenges
Scheduled maintenance announcement
Dear Customers, We will be migrating our systems to a new data center over the upcoming weekend, on 13 September 2025 and concluding on Sunday, 14 September 2025. During this migration window, our support teams will have limited access to mails and support
Assistance Required: Adding UDF_CHAR1 from UserAdditionalFields into Request Table
Dear All, We have a table named UserAdditionalFields with a column UDF_CHAR1, and we would like to include this column in our Request Table using the Add Formula Column feature. Could you please guide us on how to achieve this? Specifically, we would
[IT analytics maturity assessment] Are you enabling insight-driven IT operations–or just reporting the past?
Hello there, Are you still relying on gut instinct to run your IT? Many IT teams believe they’re data-driven—until the next outage. The reality is, IT leaders need more than visibility; they need strategic vision fueled by a strong analytics foundation.
Upcoming SA DR Drill Scheduled for 19th & 26th September 2025
Dear Customers, We will be conducting our annual Disaster Recovery (DR) Drill for the Zoho SA (Saudi Arabia) services on September 19, 2025, and September 26, 2025. This drill is part of our ongoing efforts to ensure comprehensive DR readiness for the
Upcoming CA DR Drill Scheduled for 21st & 28th September 2025
Dear Customers, We will be conducting our annual Disaster Recovery (DR) Drill for the Zoho CA (Canada) services on September 21, 2025, and September 28, 2025. This drill is part of our ongoing efforts to ensure comprehensive DR readiness for the CA deployments
Upcoming JP DR Drill Scheduled for 20th & 27th September 2025
Dear Customers, We will be conducting our annual Disaster Recovery (DR) Drill for Zoho JP (Japan) services on September 20, 2025, and September 27, 2025. This drill is part of our ongoing efforts to ensure comprehensive DR readiness for the JP deployment
How to import Survey data from ServiceDesk Plus to Analytics Plus?
Helpdesk surveys help you identify how happy your customers really are with your services. A recent research revealed that 96% of unhappy customers don't complain but, 91% of those unhappy customers leave and never come back. That is sad, isn't it? That brings me to this topic! As you know, currently, Analytics Plus doesn't support Survey data from ServiceDesk Plus out of the box. However, Survey module will be supported in one of our future releases but, we know how important it is to you.
[Free e-book] 6 ways AI-powered SRE analytics unlocks proactive ITOps
Hi there, Still firefighting outages and scrambling to fix downtime? It’s time to move from this reactive chaos to proactive resilience. Top enterprises are transforming their ITOps with AI-powered SRE analytics—predicting incidents before they happen
The ManageEngine User Conference is coming to London!
Hi there, Join us in the heart of London for two days of powerful learning, networking, and IT innovation. Dates: October 23–24, 2025 Venue: ICC Maritime Suite, ExceL London Here’s what’s in store: IT Leadership summit: Learn how to thrive in an AI-first
[Announcement] End of technical support for Analytics Plus builds 5500 and below
We hereby announce the end of support for Analytics Plus 5500 and below, effective from September 15, 2025. If you're on these builds, we request you upgrade to the latest version to enjoy continued technical support from the Analytics Plus team. Please
[Free e-book] Machine learning models: A power up from reactive IT operations
Hi there, Are you ready to gain true IT foresight? In today's complex, hybrid IT environments, simply reacting to issues is no longer enough. Your team needs to anticipate and act before incidents strike. Our new e-book shows you exactly how no-code ML
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