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          • IT analytics in 90 seconds: Improve technician proficiency with ease

            A lack of sufficiently skilled technicians results in ticket escalations, long resolution times, and request reopens. Identify and effectively bridge your technicians' skills gaps using Analytics Plus reports.  If you're not already using Analytics Plus,
          • IT analytics in 90 seconds: Curb ticket costs with effective ticket assignment

            It's no secret that a service desk is often considered IT's biggest cost center. Curb help desk costs by streamlining ticket assignments using Analytics Plus reports. If you're not already using Analytics Plus, download your free, 30-day trial today
          • Planned maintenance in EU and AU datacenters on 27th Nov 2022

            Dear Customers,   We have planned to conduct our yearly Disaster Recovery (DR) drill for ManageEngine EU(Europe) & AU(Australia) services on 27 Nov 2022 to ensure our DR Readiness in EU & AU deployments. The switch between our DR and DC in the EU and
          • IT analytics in 90 seconds: Tackle avoidable spikes in IT incidents

            Prepare your help desk for spikes in IT incidents by identifying and tracking possible triggers using Analytics Plus reports. If you're not already using Analytics Plus, download your free, 30-day trial today. 
          • Release announcement: Build 5150

            Hello everyone,  We are happy to announce the release of Analytics Plus build 5150, which brings an exciting new integration and various other updates.   1. Introducing advanced analytics for AssetExplorer: Analytics Plus seamlessly integrates with ManageEngine