Profils stay in "in progress" for Windows computers
Hello, I cannot update profiles anymore on windows laptop. Profiles status stayed "in progress" even if the device is connected and online (in Wifi or Wired) : I also tried to delete profile but i got this error "Failed 404 : Delete" Any ideas ? Thanks.
Device Enrollment (android)
Hello, all! I try to enroll first android device like fully management device. I start from scratch, tup 6 times by screen, when appears QR-Code scanner, i scan generated QR-code. I try to enroll two different device (oppo 14 and xiaomi redmi 9), but
From the required domains, which are crucial for the MDM to function?
I was going through the firewall whitelisting required for the service because I noticed Apple TVs haven't checked in in years; when I noticed the list for the domains required for the services is broader than before, and it's not in the dedicated port
Kiosk mode in Samsung devices without Knox
Hi. I want to use QR code Enrollement for Samsung mobile phones (not Knox Enrollement). Then, I want to use kiosk mode. There is some problems in this situation: The kiosk mode is not applied correctly and user can exit kiosk mode easily. when user reset
Apple account on ipad : where is the code ?
Hello, I've configured shared ipad with guest mode (which work) and the possibility to use apple account. But when i want to connect to my apple account, a "code" is requested. I cannot figure out where this code is defined (on business.apple.com, i don't
Cannot execute script at startup
Hello, I want to use a script to clean an public user session at the opening (on pc / windows 11), but seems there is some restrictions (and don't found where configure these restrictions in ManageEngine Mobile Device). Is there a workaround ? Thanks
Uninstall an app
Hello, As admin, How can I uninstall an app from only one device without touching other managed devices. Thank you!
Update License Mobile Device Management Cloud
Hello, Our MDM licence is expiring soon, could you facilitate us any document on how to update it? All the documentation we have found is for On-premise MDM, but ours is located in Zoho's servers.
Bug in kiosk mode
Hello. I have enabled Kiosk Mode in ManageEngine MDM. In client (smart phone) everything seems fine, but when I restart the device, before Kiosk Mode enabling, the user can access to apps and settings and perform any action. Sometimes, by pressing the
Apple WWDC 2025 updates
We’re excited to announce that ManageEngine Mobile Device Manager Plus is ready to support the latest Apple platforms unveiled at WWDC 2025. With the release of iOS, iPadOS, macOS 26, Apple has introduced new management capabilities and enhancements for
How apply changes immediately for android devices?
Hi, I changed some settings in a profile and updated the group of Android devices (for example, I changed the background and added a new application to be installed). However, no changes have been applied on the clients even after 15 hours. The only way
Schedule Announcement
Hi Team, As of now, I’ve noticed that there is no option available to configure scheduled announcements. It would be greatly appreciated if a scheduling feature for announcements could be introduced in a future release. This functionality would enhance
Apply specific policy for non-compliant devices
Hi everyone, We are currently testing Mobile Device Manager (as part of EndpointCentral MSP cloud). So far so good. I'm looking for a feature that I'm not sure it exists (though it exists on others MDM solutions) : Can I set a minimum compliant iOS version
QR Code Enrollment without internet
Hi. Hello, I want to enroll new devices into ME MDM using a QR code. However, I don’t want the server or the Android tablet to be connected to the internet (or at least only the tablet to be connected to internet). On the other hand, the device needs
MDM server certificate is invalid
Hello, I'm trying to enroll an iPhone 16e as a supervised device in Mobile Device Manager. I don't have ABM/ASM so I'm using Apple Configurator. I've set up the APNs certificate and created a blueprint according to the directions. I can get as far as
SSL Certificate Renewal Issue in On-Premise Setup
We’ve identified an issue affecting SSL certificate renewal in MDM On-Premise deployments, specifically when using Sectigo's new Root (R46). Customers attempting to renew certificates may encounter the error: "Certificate cannot be added! - Devices are
SSL Handshake Error - Local Server only
Hello, I´m new to the Android MDM Services and I have seen that the "Manage Engine" has every Feature that we need. So I downloaded the Installer, started the Mobile Device Manager Plus and changed the Nertwork Type to "No Internet Connection". There
ManageEngine MDM Server Behind Firewall - NAT Configuration Not Working for External Mobile Connections
Hi everyone, I'm running into a persistent connectivity issue with my ManageEngine MDM setup and could use some advice. My Setup: Installed ManageEngine MDM on my office PC (acting as the server) Office has its own firewall configuration My mobile device
"MDM Enrollment Failing – Firewall or Hotspot Issue? Need Quick Validation!"
Hey everyone, I'm in the middle of setting up ManageEngine MDM and hitting a roadblock during device enrollment — I keep getting "site can't be reached" errors on the enrolling device. I've got two strong theories and would really appreciate validation
Brand new logo update for Mobile Device Manager Plus!
Hi there! Mobile Device Manager Plus is getting a new logo! It hasn’t hit the streets (or screens) yet, but we figured we’d let you know beforehand. Why the change? This isn’t because of a merger, acquisition, or rebranding. It’s simply us doing what
Update from really old version
Hello, I've been running a rather small instance of MDM Plus for a few years now, and did not update for some time, and now my update path is: current -> 11.1.2400.11 -> 11.2.2500.14 -> 11.2.2504.09 But can not do it because of not having the older certificates
Error in activing set-device-owner
Dears, Good I want to set ME MDM device owner and active on my Mobile for using Kiosk. This error appear: E:\makedeviceowner\makedeviceowner>adb install -r MDMAndroidAgent.apk Performing Streamed Install Success E:\makedeviceowner\makedeviceowner>adb
MDM Automate OS Updates vs Device Profile Restriction disallowing user to Update OS/Access firmware recovery
I've got several Android devices that have been set up within MDM to automate OS updates. However, the majority of these devices seem to be failing to actually update. I noticed that the device profiles I've set up for these devices restrict the user
Mobile Device Management Deployment
We want to integrate MDM with Aruba Controller where all the Mobile Devices are bonded through MAC address, we just add Mobile Devices through its MAC Address on WLAN Controller, although we have LDAP and Captive Portal Option available but we want to integrate with MAC table which is created in WLAN Controller. Need a solution to manage all devices through MDM, please help me out to find the solution.
Not applying policy
Hello, I have Desktop Central Server version 9.0.1.81 and MDM SAFE Agent 9.1.48.S installed on android phones. Phones in same group with same policy are not applying the restrictions in all devices, only in some devices. Can you help me please? Thanks
How to add NEW APNs
Hello. I have a problem with APNs, cant seem to have an option to add a new APNs. only to renew the old one, one problem here, i dont know witch apple id that was used on the old one. Please help me.
Device Enrollment
Can I enroll a device without configuring my mail server? I am in a workgroup and do not have a mail server to input for my devices. Any direction would be great. Will
Protect Configuration Profiles
Hello Team, I am not able to protect configuration profiles. I am running Build No:91085. I can not finde this option: "Allow Users to Remove Profile" "You can choose whether to all ow users to delete this profile or not. You can also choose to authenticate a user to delete a profile" Thanks for your help. Regards, Gerald
User Administration Issue
I created local account, "name" and typed in the wrong email address to make the account. To fix this, I deleted the account and recreated it with the correct email. The problem I have is when I go to enroll a device with the username "name" it puts in the old email address that doesn't exist in the account anymore. How can I fix this?
Configuration of MDM and Apple Configurator 2
I have read through everything I can find on your site as well as the KB through ManageEngine and I can not get apple configurator 2 to work with your MDM. The instructions seem to not mesh with the apple configurator 2. Any help would be greatly appreciated. Running build 91085.
Introducing Mobile Device Manager Plus Cloud Edition
Mobile Device Manager Plus has embraced the SaaS technology to further simplify enterprise mobility management. Be the first to try the new deployment platform @ https://www.manageengine.com/mobile-device-management/download-cloud.html/ and tell us what you think! It comes with a 30-day free trial for unlimited devices.
Native app is not showing in App inventory or Repository
Hi, The MDM is not inventory the default apps like SMS, Voice calls, Browser etc., from Samsung mobile. So, it is not showing in the App inventory or in the App repository. Because of this we cant able to allow the SMS, Voice in the Kiosk mode. Is there any other method to allow SMS, Voice in kiosk mode.
BES10 REMOVING
dear all, we are currently managing our mobiles through bes 10 server installed in our local offices and we are thinking about implementing another solution based on ME MDM. The problem is the configuration of the Exchange server mailbox becouse due to security restrictions it is not posible to open the incoming 443 port to our lan. is there any other way of configuring it? Thanks a lot. regards.
Enroll Device Without an Account
Hey, I was wondering if it was possible to enroll a device without having to force the user to create an account? Whenever I try to add a device, right now it forces the person to create an account?
New Query Report
Hi, is it possible to make a query report to have the list of the devices with the found positions? Thanks
changing wallpaper?
Is it possible using this application? Cheers, SM
Default Revoke Administration Password android mdm engine
Hi, Can you please advise what is the default Revoke Administration Password password . I am using Mobile Debvice Manager Plus. Issue : I changed the password but it hasn't been pushed to the tablet because background data was restricted . Currently the device is a brick, I can't seem to make any changes. Cheers, SM
Will the desktop URL work on Mobile devices ?
I wanted to know if the URL that I am using for ServiceDesk on my desktop will work in a tablet or an android phone if I just type the URL in a browser? I tried, however I only get an option of viewing my requests and adding work logs. Other options are not present. Am I doing something wrong or is this not possible ?
Local Users
Good morning- We are a school district that uses our iPads in a shared environment at multiple school sites. I wanted to know if it is possible to create local users? I cannot find this option anywhere in the console. Thank you! Don Prince Antioch Unified School District
How to deploy a CA Certificate?
Hello - I am evaluating Mobile Device Manager Pus and I am not seeing where/how to deploy a certificate authority certificate to iOS devices. I have a couple of internal CAs that I would like all devices to trust. Is the feature there? I hope I am posing to the right sub-forum, as this feature should be under profile management or possibly security management. TIA
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