Apple account on ipad : where is the code ?
Hello, I've configured shared ipad with guest mode (which work) and the possibility to use apple account. But when i want to connect to my apple account, a "code" is requested. I cannot figure out where this code is defined (on business.apple.com, i don't
Bug in kiosk mode
Hello. I have enabled Kiosk Mode in ManageEngine MDM. In client (smart phone) everything seems fine, but when I restart the device, before Kiosk Mode enabling, the user can access to apps and settings and perform any action. Sometimes, by pressing the
Apple WWDC 2025 updates
We’re excited to announce that ManageEngine Mobile Device Manager Plus is ready to support the latest Apple platforms unveiled at WWDC 2025. With the release of iOS, iPadOS, macOS 26, Apple has introduced new management capabilities and enhancements for
Update License Mobile Device Management Cloud
Hello, Our MDM licence is expiring soon, could you facilitate us any document on how to update it? All the documentation we have found is for On-premise MDM, but ours is located in Zoho's servers.
How apply changes immediately for android devices?
Hi, I changed some settings in a profile and updated the group of Android devices (for example, I changed the background and added a new application to be installed). However, no changes have been applied on the clients even after 15 hours. The only way
Schedule Announcement
Hi Team, As of now, I’ve noticed that there is no option available to configure scheduled announcements. It would be greatly appreciated if a scheduling feature for announcements could be introduced in a future release. This functionality would enhance
Apply specific policy for non-compliant devices
Hi everyone, We are currently testing Mobile Device Manager (as part of EndpointCentral MSP cloud). So far so good. I'm looking for a feature that I'm not sure it exists (though it exists on others MDM solutions) : Can I set a minimum compliant iOS version
QR Code Enrollment without internet
Hi. Hello, I want to enroll new devices into ME MDM using a QR code. However, I don’t want the server or the Android tablet to be connected to the internet (or at least only the tablet to be connected to internet). On the other hand, the device needs
MDM server certificate is invalid
Hello, I'm trying to enroll an iPhone 16e as a supervised device in Mobile Device Manager. I don't have ABM/ASM so I'm using Apple Configurator. I've set up the APNs certificate and created a blueprint according to the directions. I can get as far as
SSL Certificate Renewal Issue in On-Premise Setup
We’ve identified an issue affecting SSL certificate renewal in MDM On-Premise deployments, specifically when using Sectigo's new Root (R46). Customers attempting to renew certificates may encounter the error: "Certificate cannot be added! - Devices are
SSL Handshake Error - Local Server only
Hello, I´m new to the Android MDM Services and I have seen that the "Manage Engine" has every Feature that we need. So I downloaded the Installer, started the Mobile Device Manager Plus and changed the Nertwork Type to "No Internet Connection". There
ManageEngine MDM Server Behind Firewall - NAT Configuration Not Working for External Mobile Connections
Hi everyone, I'm running into a persistent connectivity issue with my ManageEngine MDM setup and could use some advice. My Setup: Installed ManageEngine MDM on my office PC (acting as the server) Office has its own firewall configuration My mobile device
"MDM Enrollment Failing – Firewall or Hotspot Issue? Need Quick Validation!"
Hey everyone, I'm in the middle of setting up ManageEngine MDM and hitting a roadblock during device enrollment — I keep getting "site can't be reached" errors on the enrolling device. I've got two strong theories and would really appreciate validation
Brand new logo update for Mobile Device Manager Plus!
Hi there! Mobile Device Manager Plus is getting a new logo! It hasn’t hit the streets (or screens) yet, but we figured we’d let you know beforehand. Why the change? This isn’t because of a merger, acquisition, or rebranding. It’s simply us doing what
Update from really old version
Hello, I've been running a rather small instance of MDM Plus for a few years now, and did not update for some time, and now my update path is: current -> 11.1.2400.11 -> 11.2.2500.14 -> 11.2.2504.09 But can not do it because of not having the older certificates
Error in activing set-device-owner
Dears, Good I want to set ME MDM device owner and active on my Mobile for using Kiosk. This error appear: E:\makedeviceowner\makedeviceowner>adb install -r MDMAndroidAgent.apk Performing Streamed Install Success E:\makedeviceowner\makedeviceowner>adb
MDM Automate OS Updates vs Device Profile Restriction disallowing user to Update OS/Access firmware recovery
I've got several Android devices that have been set up within MDM to automate OS updates. However, the majority of these devices seem to be failing to actually update. I noticed that the device profiles I've set up for these devices restrict the user
Mobile Device Management Deployment
We want to integrate MDM with Aruba Controller where all the Mobile Devices are bonded through MAC address, we just add Mobile Devices through its MAC Address on WLAN Controller, although we have LDAP and Captive Portal Option available but we want to integrate with MAC table which is created in WLAN Controller. Need a solution to manage all devices through MDM, please help me out to find the solution.
Not applying policy
Hello, I have Desktop Central Server version 9.0.1.81 and MDM SAFE Agent 9.1.48.S installed on android phones. Phones in same group with same policy are not applying the restrictions in all devices, only in some devices. Can you help me please? Thanks
How to add NEW APNs
Hello. I have a problem with APNs, cant seem to have an option to add a new APNs. only to renew the old one, one problem here, i dont know witch apple id that was used on the old one. Please help me.
Device Enrollment
Can I enroll a device without configuring my mail server? I am in a workgroup and do not have a mail server to input for my devices. Any direction would be great. Will
Protect Configuration Profiles
Hello Team, I am not able to protect configuration profiles. I am running Build No:91085. I can not finde this option: "Allow Users to Remove Profile" "You can choose whether to all ow users to delete this profile or not. You can also choose to authenticate a user to delete a profile" Thanks for your help. Regards, Gerald
User Administration Issue
I created local account, "name" and typed in the wrong email address to make the account. To fix this, I deleted the account and recreated it with the correct email. The problem I have is when I go to enroll a device with the username "name" it puts in the old email address that doesn't exist in the account anymore. How can I fix this?
Configuration of MDM and Apple Configurator 2
I have read through everything I can find on your site as well as the KB through ManageEngine and I can not get apple configurator 2 to work with your MDM. The instructions seem to not mesh with the apple configurator 2. Any help would be greatly appreciated. Running build 91085.
Introducing Mobile Device Manager Plus Cloud Edition
Mobile Device Manager Plus has embraced the SaaS technology to further simplify enterprise mobility management. Be the first to try the new deployment platform @ https://www.manageengine.com/mobile-device-management/download-cloud.html/ and tell us what you think! It comes with a 30-day free trial for unlimited devices.
Native app is not showing in App inventory or Repository
Hi, The MDM is not inventory the default apps like SMS, Voice calls, Browser etc., from Samsung mobile. So, it is not showing in the App inventory or in the App repository. Because of this we cant able to allow the SMS, Voice in the Kiosk mode. Is there any other method to allow SMS, Voice in kiosk mode.
BES10 REMOVING
dear all, we are currently managing our mobiles through bes 10 server installed in our local offices and we are thinking about implementing another solution based on ME MDM. The problem is the configuration of the Exchange server mailbox becouse due to security restrictions it is not posible to open the incoming 443 port to our lan. is there any other way of configuring it? Thanks a lot. regards.
Enroll Device Without an Account
Hey, I was wondering if it was possible to enroll a device without having to force the user to create an account? Whenever I try to add a device, right now it forces the person to create an account?
New Query Report
Hi, is it possible to make a query report to have the list of the devices with the found positions? Thanks
changing wallpaper?
Is it possible using this application? Cheers, SM
Default Revoke Administration Password android mdm engine
Hi, Can you please advise what is the default Revoke Administration Password password . I am using Mobile Debvice Manager Plus. Issue : I changed the password but it hasn't been pushed to the tablet because background data was restricted . Currently the device is a brick, I can't seem to make any changes. Cheers, SM
Will the desktop URL work on Mobile devices ?
I wanted to know if the URL that I am using for ServiceDesk on my desktop will work in a tablet or an android phone if I just type the URL in a browser? I tried, however I only get an option of viewing my requests and adding work logs. Other options are not present. Am I doing something wrong or is this not possible ?
Local Users
Good morning- We are a school district that uses our iPads in a shared environment at multiple school sites. I wanted to know if it is possible to create local users? I cannot find this option anywhere in the console. Thank you! Don Prince Antioch Unified School District
How to deploy a CA Certificate?
Hello - I am evaluating Mobile Device Manager Pus and I am not seeing where/how to deploy a certificate authority certificate to iOS devices. I have a couple of internal CAs that I would like all devices to trust. Is the feature there? I hope I am posing to the right sub-forum, as this feature should be under profile management or possibly security management. TIA
Apple iOS - SSO in VPN IPSec and MyWebApplication
Hi How I can make setup SSO (Sigle sign on) ? User need one time enter username/password and make authorized in IPSec VPN and Web Application (or send POST request with login/password on https://webapp_ipaddress/login). Mobile IRON MDM make this...
ME MDM App without Apple ID?
Is there a way to install the ME MDM app without an Apple ID? I understand that I can install other apps without an Apple ID through the VPP program, but I cannot figure out how to get the MDM app installed without having to use an Apple ID. I even go the ME MDM app through the VPP but still comes up as an App Store App. Thanks
Adding device groups to MDM using automation?
I know there is a REST API, but is there any way to import a list of device groups, or is REST the only way to do something like this? I'm beginning a large project which will require a large list of new device groups, and would like a automated way to
Which suite is suitable?
Hello, I am searching for an asset management tool and somehow MDM includes asset management. My general conditions: - up till 100 devices - 60 laptops (Mac/Lenovo Linux) - 20 smartphones (Android/iOS) My questions: 1.) Which suite is suitable for us? 2.) Are devices which are not at use at the moment also countable as 1 device in the price matrix? 3.) If yes in 2.) so do I need separated Asset Management Tool und MDM? What is the best practice? Thanks for your help.
Turn on Location device remotely
Hello, Is there anyway to turn on location services remotely? I do not have the devices in front of me to do so. I set up the devices and rolled apps (including the ME MDM app) using VPP. Is there a way to control this from the server, without having to touch the device again?
Why Dallas is a Hub for Mobile App Development ?
Dallas's advantageous location and booming digital culture have made it a well-known centre for mobile app development. Numerous digital startups, well-established businesses, and creative entrepreneurs call the city home, fostering a vibrant environment
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