Unable to backup to Google Drive
I tried setting up the Galaxy Tablet to back up to Google Drive. I went to Google Drive > Settings > Backup and reset > checked 'Other device data' > Confirm. However, on the Backup status screen, it shows: Other device data Couldn't turn on backup. Try
smartphone disconnected but impossible to "manage"
I have a Galaxy A21 smartphone, with MDM installed and working properly, wallpapers applied, user restrictions, etc. etc. however the smartphone does not appear in the portal for management, I can’t do anything because trying to enter the pass Revoke
Major Updates on ME MDM Enrollment UI
We are excited to announce significant updates to the ME MDM Enrollment UI, aimed at enhancing your experience and streamlining the Enrollment process. These changes are planned for release in this Quarter and also applies to MDM in EC. 1. Enrollment
Android standard apps
Hello everyone, I would like to create a setting or profile to uninstall all the apps installed by default in the Android operating system. However, they should be able to be installed via the Play Store if required, i.e. I don't want to put them on the
Reverse proxy stops working with 11.2.2500.06
I'm currently running MDM 11.1.2406.11 and tried to update to 11.2.2500.06. After the update I could no longer reach the login page when accessing the site via reverse proxy (haproxy). In the browser developer tools, the response JSON said that the X-ZCSRF-TOKEN
API Error: Invalid Client
I am getting below response while trying to authenticate with https://accounts.zoho.com/oauth/v2/token endpoint with self client, { "error": "invalid_client" } I have checked multiple times that I am using correct credentials and code generated from api
macOS enforce app installation / prevent app uninstallation
For iOS I am able to enforce app installation and prevent app deletion, is this possible for macOS? I want the user to have admin rights, but unable to delete certain apps and have them installed automatically.
How can I block WebView/In-App Browsers with MDM on Android?
How can I block WebView/In-App Browsers with MDM on Android? This is because I am filtering the web browser but it can easily be bypassed by just going into an app's in app browser which isnt filtered...
Do not enforce MDM app install on personally owned android devices
I have integration with GSuite and enabled third party Android Mobile Management for the devices. However I do not want to enforce MDM App installation on personal devices and need to ensure that it is done only for corporate android devices (The attached
ppmsigner_publickey.crt expired
Hello, This cert expired today. I tried to make update of our MDM Plus, but cert expired. Can I do something, or is it problem of Manage Engine Corp? Thanks Jan
Setting up MDM with managed shared device
Hi, Can anyone assist with setting up MDM Shared device for Android? What I've done so far is everything in this guide, Setting up Managed Google Play | ManageEngine Mobile Device Manager Plus. The issue is when initially enrolling the device the shared
Can I block / prevent app update by device owner via work profile Play store?
Can I block / prevent app update by device owner via work profile Play store for Samsung Galaxy devices with Knox? I couldn't find an option in MDM webclient, the device owner still can update the app by themselves
Kiosk Mode Hidden Apps
Hello All, I am trying to make an app in Kiosk mode hidden from users so that they cannot adjust settings. In the hidden section under the profile i cannot find the App name / bunble as it says it si not in the Apps list, it is there listed in the Kiosk
How to prefix URL
Hi guys, I am new here, and this is for my study. Well, one of the requirement for my assessment is to prefix url when register, but I did not see that option when register. So is there any way to change the url after register? Thanks and regards
Can't apply MDM via Apple Configurator
Hello, I am receiving "Invalid Profile" error during the Apple setup process. I am trying to set up an iPad 9th generation, supervised, with Apple Configurator 2. The profile and blueprint is the same that I've been using for nearly two years. Device
Integration of MDM with Cisco ISE
I would like to know if it is already possible to integrate MDM with Cisco ISE (Cisco's NAC).
MDM communication without Internet.
Is there any way for the managed device and MDM to communicate without internet? If so please let me know how that could happen.
Managed apple ID through MDM
Dear Sir or Madam, I would like to know where in my mdm manageengine Profile section, is the managed apple id located. I am trying to put a managed apple id in some ipads and I cannot find the way to do it. It would be great if I could have some guidance
Zero touch deployment for Mac
Hi, With Covid-19 and the reality of teleworking, I try to automate as much intervention as possible in our onboarding process. My Macs are purchased through Apple's DEP program and I have currently set up the link with ManageEngine. Currently I am able
Launcher
1. We are planing on making a switch from Intune to ManageEngine. One tool i had with Intune MDM was microsoft launcher to have only apps i desired display on the phone. Does Manage Engine have launcher app or an app that is compatible with Manage Engine?
Force Update App with New Keystore on MobileEngine MDM without Losing Offline Data
Hello MobileEngine Support, We need assistance with updating an app on devices enrolled in MobileEngine MDM. Due to a lost keystore, we can no longer sign the app with the original certificate, which prevents us from updating the app directly. Here are
Important: Deprecation of FCM Legacy API for On-Premise Users
Hello everyone, Google is deprecating the legacy Firebase Cloud Messaging (FCM) APIs (HTTP and XMPP), and they’ll be fully shut down on October 31, 2024. If your Mobile Device Manager Plus / Mobile Device Manager Plus MSP is running on versions between
How do I disable to security warning for "Secure Gateway Server Settings"
Hi, I am running a local instance of MDMP Plus, and publishing it to the Internet via a local reverse proxy. I've copied across the config from within the MDM Plus NGNIX config from "Secure Gateway Server", so has the same limits/protections. I'm using
How to Search Devices by IMEI in Mobile Device Manager Plus API
I’m currently working with the [Your MDM Solution] API and trying to find a way to search for devices using their IMEI numbers. Understanding API Structure: I’ve been exploring the available endpoints, but I am unsure if there’s a specific endpoint for
MDMPlus : Switch from trial to free
Hi, I just downloaded the free edition of ManageEngine Mobile Device Manager Plus and it works great. Even if I downloaded from the free version link, it says I'm using a 30 days trial version and I don't see any choice to switch from trial to free version
Approved to use Samsung Knox services. Where to go from here?
Hi all, I'm a complete new-beginner in this field. My goal in this project is to learn how to manage mobile devices. What I have done so far: - Did a lot of reading on Knox KPE. From what I understand this service is now free? - Created an account in
How to add multiple certificates into a MDM group
Hello, We have multiple locations and our goal is to automatically connect company phones to the Wi-Fi via MDM. The connection is established using a valid certificate, which is included in the profile of the respective MDM group. However, we've encountered
Activate KPE
Where do I activate my KPE license? I got the license from Knox and they say to activate it through my EMM. In ME MDM I created a new OEMConfig Profile and entered it in the Knox license space. I installed the KSP app on all the managed devices, built
Android: Your administrator has not given you access to this item
This started on newly enrolled Android devices, did not seem to matter enrolled via Knox or QR code Some would resolve within an hour, another days later not resolved Now it has started affecting a device that has been enrolled for weeks and we can't
Android devices unable to connect to production WiFi
We have had an issue with Android devices trying to connect to our production WiFi all over the city. We setup 2 profiles; one for iPhones and one for Androids. We have setup the certificate for both. The certificate allows the device to connect to the
Apple Wallet with Managed IDs
We have a fair number of managed devices, all enrolled through QR codes, initiated by ME MDM. The users are all Apple Business Managed IDs. We have been using this successfully for a few years now. I have been requested to allow Corporate electronic bank
ManageEngine MDM on Windows Snap Dragon devices
I want to verify that I can manage a new Windows Surface Pro with a SnapDragon processor. Support seems to be unable to say yes or no. They just keep saying, Windows 10.0 or higher. But with this being a new architecture and so many incompatible software
Conditional Exchange Access(onPremise). Sync doesn't work due to users DisplayName on Cyrillic alphabet
Hello All, We have changed an attribute DisplayName in Active Directory and Exchange Server for the users from Latin to Cyrillic and now the synchronisation of the device details doesn't work with Exchange server. In the log file I found out an error
Enrolled devices in Apple business manager can easily just remove themself from organization during factory reset
I thought I had everything done correctly but I cannot seem to activation lock our corporate ios devices. They are registered in apple business manager. During a factory reset they correctly come up to the Remote Management page but under the "enroll
Shared devices with Mobile Device Manager Plus
Hello all, I have the Mobile Device Management Plus web version and I am stuck on how to setup shared devices. Here is what I have done so far. I have all my devices add already and monitored. Under App Repository I have added ME Shared Devices for Android.
Roll back to a previous app version - Android
Hi guys, Does anybody knows if and how it is possible to roll back/downgrade an app via MDM? Even better if that can de done to a single device? That would be an app available via Google Play Store... We are facing some issues with a specific app, coincidently
Group Assignment when Enrolling Devices with the Apple Configurator Profile
Hi, I've been enrolling devices (iPads on iOS 9.3.2) using the Apple Configurator Profile downloaded from the Enrollment page. The enrollment works fine, the problem is that I can't assign the devices to a group of my choice. They all go to the iOS Corporate Default group. Is it possible to move devices across groups? Or better yet, is it possible to modify the Configurator Profile to assign devices to specific groups? Thanks for your help, Rodrigo H.
iOS Wi-Fi Issue When Pushing Profiles
Hello, After upgrading iOS devices to a new profile version, it will automatically disconnect them from the Wi-Fi network (it doesn't forget the network, it's still saved but it still required users to go into Settings to connect back to the network).
Passcode rule is not enforced in Kiosk mode
Hello everyone I have a Galaxy Xcover 7 that is registered in Kiosk mode with several apps. A password directive has been created with a pattern and that the screen is switched off after 30 seconds. Now when I unlock the smartphone it is directly in kiosk
Forrester - ManageEngine Webinar on Endpoint Security Strategies
Hello everyone, Sophisticated cyberattacks are on the rise, and organizations face daily threats that could lead to data breaches or operational disruptions. Strengthening your endpoint security strategy is no longer optional—it's essential! Organizations
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