How upgrade MDM console to latest version?
Hello. I want to upgrade the MDM console from version 11.2.2506.02 on-premises to the latest version (11.2.2607.40). On this page, I see that I first need to install the PPM file for version 11.2.2604.62. But after that, how do I upgrade to the latest
Introducing Zia - Your AI Assistant for Smarter Mobile Device Management
We're excited to announce a powerful new addition to iOS admin app of Mobile Device Manager Plus – Zia, your AI assistant powered by Apple Intelligence. With Zia, get instant answers about your mobile device fleet in a single conversation. Ask anything
Problem with Managing Mobile Devices in air-gapped Network Structure
Hi, I have a problem with managing my Samsung Galaxy Tab S10 FE+ tablets on a fully isolated network. Following instructions, i could Enroll and manage my devices on my devices. The problem is that after Enrolling the device, everything is normal, and
How to switch Mobile Device Manager Plus Cloud from US Data Center to Japan Data Center
We are planning to use the Free Edition of ManageEngine Mobile Device Manager Plus Cloud. We initially registered our account at the US Data Center (https://mdm.manageengine.com). We later learned that a Japan Data Center (https://mdm.manageengine.jp)
Device is stuck at Awaiting Device Activation
After adding the devicevia ABM and syncing with MDM, the device isstuckat staging with Awaiting Device Activation I spoke with Apple, they claim its not them. Please advise. Thank you.
Manage Apps Directly from the ME MDM Admin App
Managing apps on your endpoints just got faster and more convenient. With the latest update to the ManageEngine MDM Admin app, you can now manage applications directly from the Device Details and Group Details screens, eliminating the need to navigate
It’s not possible to set up multiple Android devices simultaneously using QR Code Enrollment.
Good afternoon! I’m facing a problem: when trying to set up several Android devices using QR Code Enrollment, one device is configured, but an error occurs on the others.
OnePlus Tablet enters boot loop after MDM enrollment
Dear ManageEngine Support Team, We are facing an issue with ManageEngine Mobile Device Manager Plus on our OnePlus tablets. Environment: Product: ManageEngine Mobile Device Manager Plus Device: OnePlus Tablet Android Version: Android 15 (OxygenOS) Enrollment:
OnePlus Tablet enters boot loop after MDM enrollment
We are facing an issue with ManageEngine Mobile Device Manager Plus on our OnePlus tablets. Environment: Product: ManageEngine Mobile Device Manager Plus Device: OnePlus Tablet Android Version: Android 15 (OxygenOS) Enrollment: Android Enterprise (Fully
Apps and Web Shortcuts Disappearing
Across many of our Android devices, apps and web shortcuts are disappearing from the Kiosk. Also, actions pushed from the management portal, such as immediate app updates, profile reassociations, and remote restarts, are not reaching endpoints, but endpoint
Higher Battery Drain in Kiosk Mode on Samsung Tablets
Hi everyone, We've noticed that our Samsung tablets consume significantly more battery when running in Kiosk Mode compared to normal operation. One particularly strange issue is the battery indicator. It often shows around 20%, but then suddenly drops
enabling location on android
Hello, This is my first post so I am not sure I am posting in the right section. I have successfully installed some Motorola devices under a free on-premise installation of MDM Plus. Everything is working fine except the location of the devices. Under
[Attention] In-product chat is moving to newer builds of Mobile Device Manager Plus
At ManageEngine, we're constantly refining the way you interact with us. And in-product chat is the fastest way to do it, without leaving the console. 9 out of 10 customers already work this way. So we have redesigned the in-product chat experience around
[Updated timeline] Announcement: 'ME MDM' app renamed to 'Self Service'
Hello everyone. We are renaming the Mobile Device Manager Plus agent app from 'ME MDM' to 'Self Service'. The app will be automatically updated with a new name and logo on all user devices. [Edit – June 18, 2026]: The rollout will begin on August 15,
Mobile Device Manager Plus Tutorial
ManageEngine Mobile Device Manager Plus is a very strong solution for device management, security, and data control across corporate mobile devices. However, it is disappointing that there are currently no free structured training or certification programs
Set custom launcher for Samsung Galaxy Tab
Hi, I am using MDM Plus for enrollment on some Samsung Galaxy Tabs. I am required to use my own starter / home / launcher application. Where can I find setting to configure the custom launcher? Kiosk Mode with single app unfortunantelly does not help
End of Support Notice – Mobile Device Manager Plus Build 11.1.2312.01 and Earlier
Effective October 30, 2026, Mobile Device Manager Plus builds 11.1.2312.01 and earlier will reach its End of Support. What does this mean? As per Mobile Device Manager Plus's End of Support policy, the EOS versions will have no provisioning of technical
enrollment via DC agent
UEMS (which includes MDM) - windows device When the DC agent is installed, the devices surface in endpoint central. My understanding it also get enrolled automatically as we have MDM setup. This process seems hit n miss, as some device get enrolled (green
QR Code Enrollment without internet
Hi. Hello, I want to enroll new devices into ME MDM using a QR code. However, I don’t want the server or the Android tablet to be connected to the internet (or at least only the tablet to be connected to internet). On the other hand, the device needs
Since latest Endpoint Central update enrolling ipads on mdm with apple configurator fails
Since latest Endpoint Central update enrolling iPad on mdm with apple configurator fails
Exchange Active Sync multiple accounts
We would like to deploy multiple Exchange ActiveSync accounts to a single device. Could you please advise how this can be achieved? According to the following article: https://www.manageengine.com/mobile-device-management/help/profile_management/android/mdm_android_exchange_activesync.html
App Configuration Scoping to Specific Groups or Profiles
Can app configurations be scoped to individual groups or profiles instead of being universally applied to every device on which the app is deployed?
LOST MODE DEACTIVATION
How do you unlock an apple iphone when in lost mode and no physical sim card is available? It seems once an iphone set to lost mode, turned off and on, the wifi profile does not connect the the device to dedicated wifi anymore. Since we have only eSIM
Server unreachable! Verify if FQDN is added in server certificate.【无法访问服务器！请验证服务器证书中是否添加了FQDN。】
在华为平板上安装应用程序的提示： 无法访问服务器！请验证 FQDN 是否已添加到服务器证书中。 Prompt for installing apps on Huawei tablet: “Server unreachable! Verify if FQDN is added in server certificate.” 提示：这台平板我是全部恢复出厂设置后，重新扫码加入的。远程重启和策略正常，就是不能“分发应用”！ Note: I restored the factory settings of
Device Enrollment (android)
Hello, all! I try to enroll first android device like fully management device. I start from scratch, tup 6 times by screen, when appears QR-Code scanner, i scan generated QR-code. I try to enroll two different device (oppo 14 and xiaomi redmi 9), but
ACTIVATION LOCK BYPASS CODE
Hi. Where to find the bypass code on ME MDM, if activation lock in iOS is turned ON
Silent install problem in HyperOS2
Hello. I want to install apps through MDM software on a Redmi Pad 2 tablet with Android 15 and HyperOS 2 user interface. I have done this before on Redmi pad SE with Android 13 and MIUI 14 without any problems. However, on the new tablet, I'm encountering
Pwa Installation
Hi My question is for the PWA App in Manage Engine How do I install a PWA automatically and not manually? I have already manually installed an app this way and by the way it is not considered as an app by the list of a smartphone content Doing it this
DEPLOY SUPERVISED MDM ENROLLMENT VIA GPO FOR WINDOWS
Is there a way to enroll MDM via GPO? Currently i copy a setup folder to each device to than start an BAT.FILE as Administrator. I did try a couple ways to deploy this by GPO, but nothing seems to work, since a BAT File triggers a BAT FILE to than trigger
CAN'T ENROLL ME MDM ON iOS 26.1
iOS 26.1 does not show ENROLL DEVICE Window after adding Apple Configurator Blueprint and MDM Assignment in ABM! Does anyone experience the same issue? Tried with several new phones and MDM re-assignments via ABM.
Endpoint Central delivered 442% ROI according to Forrester Total Economic Impact study
We are excited to share that we recently commissioned a Forrester Total Economic Impact™ (TEI) study to evaluate the potential benefits that organizations can achieve using Endpoint Central. The study found that interviewed organizations using Endpoint
Profils stay in "in progress" for Windows computers
Hello, I cannot update profiles anymore on windows laptop. Profiles status stayed "in progress" even if the device is connected and online (in Wifi or Wired) : I also tried to delete profile but i got this error "Failed 404 : Delete" Any ideas ? Thanks.
From the required domains, which are crucial for the MDM to function?
I was going through the firewall whitelisting required for the service because I noticed Apple TVs haven't checked in in years; when I noticed the list for the domains required for the services is broader than before, and it's not in the dedicated port
Kiosk mode in Samsung devices without Knox
Hi. I want to use QR code Enrollement for Samsung mobile phones (not Knox Enrollement). Then, I want to use kiosk mode. There is some problems in this situation: The kiosk mode is not applied correctly and user can exit kiosk mode easily. when user reset
Apple account on ipad : where is the code ?
Hello, I've configured shared ipad with guest mode (which work) and the possibility to use apple account. But when i want to connect to my apple account, a "code" is requested. I cannot figure out where this code is defined (on business.apple.com, i don't
Cannot execute script at startup
Hello, I want to use a script to clean an public user session at the opening (on pc / windows 11), but seems there is some restrictions (and don't found where configure these restrictions in ManageEngine Mobile Device). Is there a workaround ? Thanks
Uninstall an app
Hello, As admin, How can I uninstall an app from only one device without touching other managed devices. Thank you!
Update License Mobile Device Management Cloud
Hello, Our MDM licence is expiring soon, could you facilitate us any document on how to update it? All the documentation we have found is for On-premise MDM, but ours is located in Zoho's servers.
Bug in kiosk mode
Hello. I have enabled Kiosk Mode in ManageEngine MDM. In client (smart phone) everything seems fine, but when I restart the device, before Kiosk Mode enabling, the user can access to apps and settings and perform any action. Sometimes, by pressing the
Apple WWDC 2025 updates
We’re excited to announce that ManageEngine Mobile Device Manager Plus is ready to support the latest Apple platforms unveiled at WWDC 2025. With the release of iOS, iPadOS, macOS 26, Apple has introduced new management capabilities and enhancements for
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