Order of SLAs or priority of SLAs in Incident
Hello, In the SLA > Incident configuration, we added new SLAs: "Critical, Major, Standard" under Incident. Actually, there are already other SLAs created by others previously, but the ones I created are at the bottom. I would therefore like to know if
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Order of SLAs or priority of SLAs in Incident
Hello, In the SLA > Incident configuration, we added new SLAs: "Critical, Major, Standard" under Incident. Actually, there are already other SLAs created by others previously, but the ones I created are at the bottom. I would therefore like to know if