Seeing how the Help Card is currently setup in SDP Cloud, can we make it appear already in the right pane when the request form is loaded  and make it available to requesters when they create a request, not just for technicians; exactly the same how it works on SDP On Prem? 

For Technicians: can display reminders on how to manage the ticket or any special instructions not included in KB/Solutions. 

For Requesters: the right place to provide instruction on how to correctly to populate the fields in the request form and be able to provide accurate information prior submitting the ticket.