How can a Technician use the Revoke Lifecycle action on a ticket ? What is the role needed to be able to do this ?.
Some of my technicians cannot use the Revoke Lifecycle, and as we just migrated to the cloud from an on premises account, tickets got stuck without being able to change their status without doing this. We are not sure what Role is needed so that theyAssign users to a customer while keeping their user data synced with azure or Zoho directory.
We’ve gone through initial configuration of our Service Desk Plus Cloud MSP instance and imported users from azure and Zoho directory but they are only listed in the base customer instead of the domains matching their email. The requests created by emailIntroducing the cloud version of ServiceDesk Plus MSP! Try it now
Dear Customers, We have some great news for you ! We are thrilled to announce that ServiceDesk Plus MSP, our unified PSA-ITSM platform, is now available in the cloud. This version offers the advantage of low overhead, easy scalability, and high availability.
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Announcements
Introducing the cloud version of ServiceDesk Plus MSP! Try it now
Dear Customers, We have some great news for you ! We are thrilled to announce that ServiceDesk Plus MSP, our unified PSA-ITSM platform, is now available in the cloud. This version offers the advantage of low overhead, easy scalability, and high availability.