Zoho Desk

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    • [KB] How do I view details about emails sent during non-business hours?

      France recently passed the Right to Disconnect law which allows employees to be shut off from their work email after business hours. This law aims to reduce burnout. While it doesn't call for a total shutdown of after work hours emails, it does suggest that companies should provide some personal time to employees after working hours. While the law maybe specific to France, several other companies such as Volkswagen and Daimler have their own email policies that aim to re-establish proper work-life
    • PowerShell vs. Exchange Reporter Plus: Mailbox size statistics

      One of the key things an Exchange administrator does is monitor mailbox sizes. Email is the primary means of workplace communication. As the number of emails exchanged in an organization increases, so does mailbox size. You need insight into how the average user in your organization is consuming mailbox space for better capacity planning and resource management. Monitoring mailbox size using PowerShell scripting: The Get-MailboxStatistics cmdlet is widely used to fetch mailbox size insight. The PowerShell
    • Tip #1: Getting real-time alerts about mailbox size.

      Emails are the primary means of communication in any workplace. But as emails pile up, mailbox size limits could be reached. This is particularly troublesome for admins when the C Suite and other executives in your organization are involved, because they could lose out on important, business-critical emails. How do you know when mailbox size limits are reached? Exchange Reporter Plus gives you an alert when mailboxes in your organization reach their size limits. To configure alerts: Go to Monitoring
    • Exchange Reporter Plus Service Pack 5210 Released

      Hello Everybody,  We are glad to announce the release of Service pack with the much awaited features and enhancements. Find the new features and enhancements below. New Feature: DAG monitoring and auditing: Exchange Reporter Plus adds the capability to monitor DAG health and activation preference, and also audit DAG failovers. Changes & Enhancements: The CPU Utilization monitoring report has been improved for better performance, and reduced usage of memory (RAM and storage) in the server where the
    • Get your questions answered through our brand new Community Learning Series!

      Hey there! As you may have noticed, every Wednesday for the past few months, we've posted Tips and Tricks on how Exchange Reporter Plus helps you address common Exchange problems. Now, we're going to continue doing that, but in a new series of posts called the Community Learning Series   You get to choose the topics. It all rests on you! We want to tailor our how-to posts to suit your needs. So if you have any question about your Exchange environment or Exchange Reporter Plus, ask away! You can even

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                        • Announcements

                        • CVE-2025-66516 impact review for Exchange Reporter Plus

                          What is CVE-2025-66516? CVE-2025-66516 affects tika-core.jar version 2.4.1, a library used for parsing various document formats. The vulnerability is an XML External Entity (XXE) injection flaw that occurs specifically during PDF document parsing. Attackers
                        • Exchange Reporter Plus build 5802 is out now!

                          Hello everybody, We are glad to announce the release of our latest build, Exchange Reporter Plus build 5802! Enhancement: Duo Security certificates update: The Duo Universal Java SDK has been updated to version 1.3.1 to address expiring certificates in
                        • Exchange Reporter Plus build 5801 is out now!

                          Hello everybody, We are glad to announce the release of our latest build, Exchange Reporter Plus build 5801! Enhancement: Scheduled Tasks History now lets you search for specific data-gathering tasks and see which server the logs came from and the period
                        • Exchange Reporter Plus build 5800 is out now

                          Hello everybody! We are glad to announce the release of Exchange Reporter Plus' latest build–5800. Enhancements Exchange Reporter Plus no longer requires a dedicated service account for its Exchange Online module. All functionalities can now be configured
                        • Exchange Reporter Plus build 5726 is out now!

                          Hello everybody! We are glad to announce the release of Exchange Reporter Plus' latest build–5726. Important: As Microsoft has deprecated the Get-Message and Get-MessageTraceDetail cmdlets for tenants in the Microsoft 365 global cloud, reports and audit