How to migrate Password Manager Pro 12.4.0 to new Server
Hi Teams, Could you please provide me the actual steps to migrate Password Manager Pro 12.4.0 to a new server? Best Regards, Luis Montoya
Software Bill of Materials (SBOM) for Password Manager Pro
Is there a Software Bill of Materials (SBOM) available or published for Password Manager Pro including components versions etc. per version/release of PMP? The topic of SBOM is getting more attention in security and of course it is possible to use tooling
Chat Support for Password Manager Pro Launching on July 22nd, 2024!
Hi All, We are thrilled to announce that starting Monday, July 22nd, 2024, we will be rolling out chat support for Password Manager Pro, in addition to our existing E-mail and Phone support. You can access the chat support on the following web pages:
What is the installation path of PMP on a Linux server?
The client needs to extract the logs folder
Removing old Admin user
When we try to remove old admin users from password manager I go to delete the user and it fails. Under the audit report shows a error that User is required to approve the access control of the resources. I can't find anything that this admin user is
PMP upgrade failed from 12401 to 12432
I perform an PMP upgrade from 12401 to 12432 and getting error while applying DB level changes and the process end with error occured. Post invocation in progress Applying DB Level Changes 60% Completed [|] Error Occured... Uninstalling post invocation
java.sql.SQLException: The key is not encrypted using the specified decryptor.
We are getting the below error after patching windows, but nothing changed on our SQL server or PMP server. [10:40:48:180]|[05-08-2024]|[SYSERR]|[INFO]|[20]: Caused by: java.sql.SQLException: The key is not encrypted using the specified decryptor.| [10:40:48:180]|[05-08-2024]|[SYSERR]|[INFO]|[20]:
Some Canned Reports Dont have Schedule Option
Hello, I want to schedule the "Ungrouped Passwords" report but the schedule option is not there. Most reports have the schedule option, but some do not. Why?
Access time limit of a request
Hi there, I just wanna ask if there is a way to restrict user requests that ask for quite a long period like a couple months? let say I want them to be able to select only 30 days onward start from the day they submit their request. is there any possible
Generate a Report with a Name and Who Has Access
Hello, for an audit they are asking who has access to certain accounts. In PMP I can see a custom report can be made with Account Names "that contain" but I am not able to include the "Group" that the resource is part of. If I had the Group as an option,
Report to show shared resources
Is there a report to show only resources that are currently shared?
Automatic Password Rotation for Raritan PDU
I am trying to implement the automatic password rotation for a Raritan PDU but this is failing with errors, presumably with the SSH command sequence. First question, is there a way to view the logs to debug this? We have various other custom devices to
As super admin, change default categories of the personal vault
Hello, So we're soon going to deploy the access to the personal vault in our company, but the default categories really aren't good, so we want to edit them to give a set of default categories for our thousands of users without having them manually create
How to force users to use PMP's crypt key for the personal passwords?
Context: People like to store their various work-related personal accounts on post-its, excel spreadsheet and notepades, this is not good, as I am sure we are all aware. Our users are now used to using our corporative PMP for all their work-related non-personal
ManageEngine security advisory—Important security fix released for ManageEngine Password Manager Pro
Hi there, This security advisory is to let you know that a security vulnerability of high severity was detected in ManageEngine Password Manager Pro. CVE ID: CVE-2024-5546 Severity: High. What is the issue? An SQL injection vulnerability was discovered
Support for PMP-FREEDOM MANAGEMENT LTD
In Password Manager PRO I want to configure 2FA for users. There is a PhoneFactor item in the PMP settings, but the settings for this item seem to be outdated and are no longer relevant and cannot be configured. Now PhoneFactor is owned by Microsoft and
Restrict User download/upload file transfer during windows RDP sessions
Dear Supporter I using p assword manager pro to control PAM but users can copy data from resource server to their pc Is there anyway to restrict user download/upload file transfer during windows RDP sessions? Thanks John Maya
Azure AD SAML SSO and AAD joined devices (docs outdated)
We've recently set up SAML SSO authentication to Azure AD on our PMP instances. All configuration was done according to the ManageEngine guide Configuring SAML Single Sign-On (SSO) for Azure AD Users (manageengine.com) However some users reported the
Grey screen when using RDP
Hello, when i get a rdp session to one of my servers through PMP, it shows a grey screen. Same when connecting directly through RDP. It is a VM running windows server 2019. Any solution for this? Thank you.
Passing AUTHTOKEN via Header instead of URL parameter when calling the REST API
Currently I'm using the AUTHTOKEN parameter when calling the REST API but want to switch to using the AUTH Header option instead, can someone give me the correct format of the AUTH Header? For example if I was using OAUTH is would do a "Authorization",
F5 Load Balancer with PMP
Hi, I have 2 PMP (latest build) in different cities. All work ok going directly to them but when I use a F5 I get some problems. The Loginpage loads ok, then I login 3 things can happen, the page get stuck "Initializing Web Client", or I get logged out
Installation on Rocky9 linux
I've been trying to install PMP on Rocky 9.3 (with SELINUX enabled) but it does not work. 1) should it be installed as root ? under /root/ManageEngine/PMP/ ? Usually it's a bad idea to install under root but ok. You will have problems with permissions
Problem with API
I'm trying to use the API to enable/disable the RECORD_RDP_SESSIONS attribute for a user account. I've found that if I use the following; INPUT_DATA={"operation":{"Details":{"ACCOUNTNAME":"<acctname>","RECORD_RDP_SESSIONS":"true"}}} the setting correctly
Password Manager Pro + Linux Resource and sudo Passwords
Hi all, After adding the resource and account, how can I automate the sudo password after connecting from PMP ? Thank you.
Restore Backup Password Manage Rro
Good morning, Earlier we had troubles to log into PMP. That was solved but I would like to restore a backup. Its an .ezip file. Current version of running PMP is 9800, would like to restore to 11004 ( we have backups of that ) But when i run the restoreDB.bat
Password manager pro won't restart after certificate change
Hi, Our PMP primary instance wont start after a reboot of the system. We have ran into this problem after we changed the default certificate for a self signed certificate. We changed the cert via the web interface: admin > server settings. After we initially
Api to generate report users.
I request support in identifying the endpoint that returns a report similar to the inventory for user control.
HA configuration
I am unable to setup HA currently. I try to check the status after following the guide on web, it just turn out loading icon and not respond at all. Through the developer tools, i can see that it is loading a HighAvailability.ec file. And also it send
Logs for ssh password reset.
When I try to reset passwords from PMP for our procurve switches it just hangs. I assume there are some logs somewhere I can see where its getting stuck (I assume its probably the banner) so I can create a custom command set to make it work.
Is there a report that will identify what resources are shared with users directly?
We are trying to clean up our PMP and only share accounts with User Groups rather than individual users. Is there any report that can provide a list of resources that have been shared with any users? Thanks, Dave
Store One Time Password (OTP)
Use Case Many websites offer the ability to add an additional factor to protect the security of an account. Often times, one of the additional factors is one time passwords (OTP). Requirement PMP should allow storing these OTP values similar to the
API to generate account reports
I request support in identifying the endpoint that returns a report similar to the inventory for user control.
PMP does not start with java.lang.Exception
Hi PMP service does not start and when I check startup log there is just one line info java.lang.Exception: Exception during getConnection from pool Exception occurred during get connection from datasource what should I do?
Attention Required for Password Manager Pro Start-Up Failures
Dear Community Members, We have recently become aware of the start-up failures affecting users of Password Manager Pro builds prior to version 12000. This issue stems from certificate expiration problems for users beyond build 12000. The Start-Up error
Deletion of audit records/events and impact on database
We are planning to change the setting 'Purge Resource Audit Records' in Password Manager, currently this is set for multiple years (1000+ days) and are going the set it to 366 days (1 year) for both resource and user audit. Wat will be the impact on the
Password is not synchronized
Hello, I'm trying to add a local Password Manager Pro account. Instead of a password, she writes her login. After checking the password, the audit says “Password is not synchronized.” How can this problem be solved?
Skip to/fast forward to a position in an audit video
Hi, In PMP we have engineers that require RDP sessions open on resources for hours at a time. Auditing these is very hard if we have to sit through the whole recorded session. Is there a way to skip to/fast forward to a position in an audit video when playing back a recorded RDP session? Cheers, Richard.
Resources in More Than One Resource Group
Hello is there a report, or a way to create a report, that shows resources and all the resource groups that they are part of? We are basically looking for resources shared with multiple groups.
Resource password
How to hide resource password while sharing the resource to another users? appreciate your response
Does web site resources do auto logon
Hi, I have some application like for eg VMware vCenter server. I added it to the resources as vcenter recource type. I can open the url but it does not auto logon to my vsphere client. likewise i have many other website resources also with similar issue
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