Finding Key Files in PMP
Hello we created a custom "Account Additional Fields" column called KEY FILE under the "File" option so that we could store small text files with accounts. (Admin > Account Additional Fields > File) We then created a Resource Type called PGP KEY (Admin
Upgrading from 11100 - 12003
Hi, I am looking to upgrade our PMP setup from version 11100 to 12003, can I do this in 1 jump? Or do I need to do it in stages i.e. 11100 – 11200, then 11200 – 11300, then 11300 – 12000 and finally the 12003 release? Many thanks Alex
Add a vCenter resource on PMP
Hi, I would like to add a vCenter resource on PMP. When connecting to a vCenter via SSH, by default it lands on the Shell appliance and not classic bash shell. Is it possible on PMP to access a vCenter without making the Bash shell the default shell for
Password Manager Pro new build 12000
Hi, Password Manager Pro 12000 has been released and is now available for download. This is a minor release that includes a couple of enhancements related to agents and also a set of bug fixes. For more details, please see our Release Notes of this
SAML Post Migration
I recently migrated my PMP server to a new device. My SAML service provider details have all the information for the old server hostname. How do I update that so I can get SAML working on the new server host?
PMP - Migrating to new server.
Hi all, Just wondering if any one knows of a procedure to migrate to a PMP installation to another server. I'm decommissioning an old server and would like to install it on a new one. I've done a clean install and restored the backup, but have not been able to logon with usernames/passwords used in the old installation. Any help would be great. Thanks - Rick
Discover Resources in specific OU
Hello I'm new to Password Manager Pro and have still lots to learn. However this is something I don't find a solution for. I want to to test Discover Resources. So I want only to discover one OU with a limited amount of objects. When I click Fetch Groups
Password Manager Pro on Linux migration with no UI.
I have a PMP running 10500 that won't update to 11000. I decided to install a new copy of 10500, restore the database, and then upgrade to 11000. My problem is that after creating the backup, copying both the backup and key file to the new machine,
vnc connection
Hi. I am trying to configure the VNC connection in PassWordManager. When I am in the "Connections" tab and I try to make the VNC connection to the computer, the window opens but closes in seconds. Only the following appears in the log: "Retrieved by VNC
Password Manager Pro new build 12003
Hi, Password Manager Pro 12003 has been released and is now available for download. This is a minor release that includes an enhancement and a set of bug fixes. For more details, please see our Release Notes of this upgrade pack (build 12003). How to
CVE-2021-44228 Log4j
Hi dear Manageengine Support Team Does the PMP have the CVE-2021-44228? If yes, which version doe's fix this vulnerability? Thanks for your feedback Kind regards, Oli
Password Manager Pro (PMP) - installation, license
1) For the Password Manager Pro (PMP) option, can this account management application be installed on the same server as ServiceDesk Plus? 2) In this link, https://www.manageengine.com/products/passwordmanagerpro/help/installation.html#licensing, it mentions
Logon to RDS Server in a collection with PMP
Hi, Can PMP be integrated with RDS farms? I have a specific use case, I need to connect to a particular RDS server but by default we are redirected to the less loaded one automatically. In order not to be redirected for administration purposes, we use
Unable to Start PMP Service
Hello! I've gotten the following error when trying to start the PMP service: "The description for Event ID 7024 from source Service Control Manager cannot be found. Either the component that raises this event is not installed on your local computer or
What happens to AD deleted computers
Hi, Currently I have a group in AD that contains all the computers I want PMP to manage. The sync runs a couple of times a day so when new computers are built part of the process is to add them to the AD PMP group. But what happens when a computer is
Support of Internet Explorer
Hello, I have installed on the new Server Windows 2016 the last Version of PMP. And can't open the PMP URL over Internet Explorer. You can only see in IE "Initializing Web Client..." The Chrom, Firefox and Edge working fine. Can you explain this behavior
[Security advisory for CVE-2021-44525] Authentication bypass vulnerability in ManageEngine Password Manager Pro
Hi there, The security advisory addresses an authentication bypass vulnerability identified in the product, ManageEngine Password Manager Pro versions up to 12001 [CVE-2021-44525].Given the severity of this vulnerability, we strongly urge all customers
Google Secure LDAP
We use Google Workspace as our source of truth for users. Is there any plan for Google Secure LDAP to work with Password Manager Pro? https://support.google.com/a/answer/9048516
Global Exclude
Hi, Is it possible to do a global exclude of an account using a wildcard? For example all our devices have a local account named sophosxxxxxxxxxx which I'd like to exclude from reports, dashboards etc. I know I can create dynamic groups that filter
cant login to pmp from firefox chorom plugin
hi I can login to my account from webpanel of pmp But I cant login from browsers plugin. my user name and password is correct but show me "Invalid username/password" error message. please help me.
Last Login Date
I have inherited administration responsibilities for Password Manager Pro and discovered that a large number of accounts are for accounts which are out of compliance. I would like to know if anyone is aware of a way to get a report of the last time the
Access Denied. Account locked by admin - PMP
I cannot login to PMP console and getting the error message . See attached file.
Personal passwords on mobile app
Hi, I just started testing this software before proposing for purchase but I'm stuck in my testing. I have successfully deployed it and integrate it with AD, but when a user, or even an admin puts some passwords in their Personal folder (using the web
Passwords do not rotate
The objective of the client is to create domain accounts on the machines that are administrators of the final resource but that do not have privileges and that are rotated, in this way if a problem occurs they can always go to the domain controller and
Microsoft Windows Server 2022
Is Password Manager Pro supported on Windows Server 2022 ?
Imported AD users have "full name" as username preventing SAML from working.
I want to use SAML for PMP or at least test how this works for then other sites. We use WatchGuard Authpoint which lists PMP as supported and even has a guide for setup. All good with setup but on logging in I get "SAML Auth - SAML SSO Failed.". Checking
[Resource Access] prompt for domain credentials when logged using AzureAD
HI, I don't know if its in your roadmap, but it would be great if it was possible to type the domain credentials during the windows remote session. I'm using AzureAD authentication for my users login but they can't open a remote session with any credentials.
Add Terraform to CICD
Does anyone know if there are plans to add Terraform to the list of CI/CD plugins? Thanks
Remote connection error
Any one know why I might be getting this error when trying to make a remote connection to a linux machine.
Configure Access Control By Group
Hi, I think I know the answer to this and the answer is it's not possible but I really need to be able to configure access control based on a group. At present, it seems I can only configure it by resource and am limited to a maximum of 100 at a time, I've nearly a thousand so am repeating myself 10 times. This means every time a new resource is added to the AD group that defines it should be part of PMP I then have to go and configure access control on it which seems crazy. It should be configured
Web session record feature request
Hi! Do you have in you roadmap a feature like this: to record a web-session (like configuration from web-interface for Cisco 300-series switches)? Maybe - in some kind of buil-in browser?
Certificate Expiry Notification Doesn't Work Properly
In the SSL certificate section, we keep getting notified by email that a server SSL cert is about to expire even though the certificate for the server has been updated. It keeps showing the wrong cert in the mail. We have removed and rescanned the server
How to check high availability ?
Hi, There are commands to check high availability ? Thanks.
How to remove HA configuration ?
Hi, I would like to remove the HA configuration to redo it because it is not working properly. There is some procedure to do this? Thanks for you support.
F5 Load Balancer with PMP
Hi, I have 2 PMP (latest build) in different cities. All work ok going directly to them but when I use a F5 I get some problems. The Loginpage loads ok, then I login 3 things can happen, the page get stuck "Initializing Web Client", or I get logged out
iDRAC Support?
Does password manager pro support password resets on iDRACs?
pmp-service dosen't start after migration pmp
hi, i made backup pmp and restored backup on another computer. After restored service dosen't start on new computer. I used this script: sh restoreDB.sh /root/InstantBackup_20210930204818_11301.ezip -p /root/pmp_key.key i don't change orginal files pmp_key.key
Certificates Report Expiry Options
Hello, we have the certificates add-on in PMP and we do use and get expiry notifications on certificates that are about to expire. However, is there a way to run a report excluding certificates that already expired? We want to only see certs that are
Password Manager Pro new build 11301
Hi, Password Manager Pro 11301 has been released and is now available for download. This is a minor release that includes a couple of enhancements related to agents and also a set of bug fixes. For more details, please see our Release Notes of this
2FA QR code missing
I have a problem about 2FA Microsoft Auth For the first time enable MS Auth , We can scan the QR code Once User changed a new phone , How can make the QR code show again for his scan ? ugrent
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