disaster recovery
Hi, I'm making a disaster recovery manual for my organization. But I'm struggling, I need to document a clean slate recovery for PasswordManager Pro. I can restore a backup file and key (of course) but to get PasswordManager Pro running again I need the
Report Showing Duplicate Accounts
Hello, does anyone have a PostGRES query that can search for Duplicate Accounts across the PMP system? I am trying to find the same "account name" that may be listed under different resources.
Last Login Date
I have inherited administration responsibilities for Password Manager Pro and discovered that a large number of accounts are for accounts which are out of compliance. I would like to know if anyone is aware of a way to get a report of the last time the
ManageEngine security advisory—Important security fix released for ManageEngine Password Manager Pro
Hi there, This security advisory is to let you know that a security vulnerability of high severity was detected in ManageEngine Password Manager Pro. CVE ID: CVE-2025-11669 Severity: High. What is the issue? An unauthorized access vulnerability was discovered
Why is it so HARD TO GET SUPPORT ?
Okay, this is my venting here. I am extremely dissatisfied with the support I receive from Manage Engine's Password Manager Pro application. Support requests I created online mostly go unanswered unless I follow up with a phone call. And even in those cases I get support it takes more than 24 hours. Sometimes it goes totally unanswered. Is this how PMP do business ? I mean, I am not a freeloader. My company pays for the license and the support of this software. And it is critical to our infrastructure
How to move resource from one group to another?
How can I move a resource from one group to another?
Chat Support for Password Manager Pro Launching on July 22nd, 2024!
Hi All, We are thrilled to announce that starting Monday, July 22nd, 2024, we will be rolling out chat support for Password Manager Pro, in addition to our existing E-mail and Phone support. You can access the chat support on the following web pages:
PMP move from linux to windows
Hello. I've been looking for a document that describes an approach for migrating PMP from Linux to Windows. Would it be something like restoring DB from Linux deployment to Windows with the same application version? Are there any nuances?
Changing the Password Policy of an Entry breaks the "change Password" functionality
Hello everyone, we're encountering some strange behaviour wiht Password Manager Pro when changing the password policy of an existing entry. For normal entries, we can do the "change password" action without issuefor all entries of a ressource. In some
KPM Agent crashing on install
We are trying to install the KPM Agent on a windows 2016 server using the following command: gentInstaller install key-goes-here But the application is crashing, below is the log file: :::Thu Jul 17 07:29:30 2025:::Log Level from agent.conf is=>LogLevel
End of Life Announcement: RubyRep-Based HA Model in Password Manager Pro
Hi, We are announcing the End of Life (EOL) for the legacy High Availability (HA) architecture in Password Manager Pro that relied on RubyRep for PostgreSQL database replication. This change will take effect starting from build 13140. RubyRep has been
Applying an Upgrade Pack in PMP
Hi, this could be a discussion too but for now I'll explain the issue. Actually, my PMP environment is configured with HA and the database is PostgreSQL. I would like to know the proper way to apply an upgrade pack to PMP because I did this type of upgrade
How do I retrieve password History
We have a resource that was offline some time ago during a password rotation. How can I view the previous passwords for that resource? Thx.
Giving Access to All Resources without the ability to view the Password
Hello, is there a way to give someone access to view and view the report on all resources in the system, however block them from viewing or requesting to view the password to that resource?
Report for All Passwords in the system Enabled on User Accounts
Hello, can you please share the ability on how to report on Users that have the Access Scope enabled for "All Passwords in the system"? This is a source of confusion when User Groups are assigned access to Resource Groups but some individual Users still
Allow or disallow users to read some password in clear text but no some others
Hi, i there a way to share accounts to different users giving them access in clear text on some passwords but not on some others with only connexion using the account but without reat it ? thanks regards
Password Policies Dont Work
Hello, ADMIN > Password Policy.......... If I create a new password Policy and set it as default, PMP is still accepting anything I put into the PW field when I manually create new accounts under a new resource. For example I can put 20 character min
Delete users registered in PMP that do not exist in Active Directory
Hello Support. Currently in the Password Manager Pro v10200 console we are importing users from Active Directory. Can PMP automatically delete or disable users that no longer exist in Active Directory? Can PMP automatically delete or disable users that are no longer included in the OU or Active Directory Group synchronized with PMP? We are requiring that users who no longer exist in the Active Directory, be automatically deleted or disabled in the PMP console. Regards. Rafael Vega.
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Hi there, Is your IT drowning in siloed tools, sluggish responses, and constant firefighting? It's time to break that vicious cycle and expedite IT outcomes with AIOps. Download our latest e-book and discover how analytics-driven AIOps eliminates silos,
After 2 factor redirect it send me to server name and not FQDN
Hi, i have modificed the certificate for a local wildcard ... *.contoso.com i enter to the server as https://pmp.contoso.com:7272 and the certificate is OK When i authenticate and use 2fa (Duo) it send a websdk request, and after that returns to the platform
Issue Agent Install for Windows Server
Hi boys, I have the following issue when I try to install the agent in a windows server, this are the logs: [27/03/2025 02:01:55 p. m.][INF0]-AgentInstaller.exe is valid, verification success. [27/03/2025 02:01:55 p. m.][INF0]-AgentLibrary.dll is valid,
Join us May 6–7 | ManageEngine UserConf Toronto
Hi All, The ManageEngine User Conference in Toronto on May 6 and 7 is more than just a tech event—it’s a chance to gain knowledge, connect with experts, and experience the future of IT management. What you’ll gain from attending Exclusive product previews:
Agent Install Windows Issue
Hi, I try to install an Agent PMP for a Windows Server. Send event follow. Any idea? [20/03/2025 14:49:12][INF0]-AgentInstaller.exe is valid, verification success. [20/03/2025 14:49:12][INF0]-AgentLibrary.dll is valid, verification success. [20/03/2025
Password Manager Pro Issue Start Web Service
I installed the Password Manager .bin file on the /opt partition on a Debian 12 server, so my <PMP-Home> is /opt/ManageEngine/PMP/. I installed it as root and I noticed pmp.service file was configured with a different user named "support" (is a user that
GlobalSign Intergration
Hi, At some point I signed into our GlobalSign account within PMP but I'd like to remove it now but I can't find any option to logout. The closest I can find is an option to update the GlobalSign credentials. Am I missing something? Thanks
Disable all Protocols except TLS 1.2 for Password Manager Pro
I am looking to disable all SSL/TLS protocols for the web console and enable only TLS 1.2. This is part of a PCI requirement for our environment. Currently, I have tried to edit the server.conf, adding sslProtocols="TLSv1.2" to the connector string, however,
Does Password Manager Pro support sending syslog messages to multiple syslog collector hosts?
We would like to have Password Manager Pro dual route syslog messages to multiple syslog collector hosts. Is this configuration supported by PMP?
PMP Upgrade 12460 to 13000 - RO Server
Hello, I notice on your Update Download Site that the RO server via PGSQL is now marked RED where I remember it was GREEN before. Is ManageEngine saying that we need to now re-configure the RO to update to 13000? Part of the reason we moved to RO was
Read Only Inactive
Hi, I'm trying to configure a read only server but it always shows as inactive. I think I've followed the guide correctly except I do notice in Read-Only Server guide under the troubleshooting section it says to check pg_hba.conf on the primary server
Configure Access Control By Group
Hi, I think I know the answer to this and the answer is it's not possible but I really need to be able to configure access control based on a group. At present, it seems I can only configure it by resource and am limited to a maximum of 100 at a time, I've nearly a thousand so am repeating myself 10 times. This means every time a new resource is added to the AD group that defines it should be part of PMP I then have to go and configure access control on it which seems crazy. It should be configured
How to enable/disable password request, and view existing resources' settings
Hi, I'm trying to find where to enable/disable "password request"? Existing resource group has "password request" on all resources, but when I added a new resource, it showed up differently as seen in below screenshot. The second question is: how to view
RDP without reveal password
Hi, I have a group of resources (windows server computers) that I need to share with a group of users. We are trying to share the resources so the support team can access RDP but without revealing the password of every resource. How can I accomplish that?
Approve password access requests without viewing the password.
All password accounts shared with a user approving password access requests, the user enables administrator privileges; and can view all password accounts shared with that user. It would be an improvement to remove approving users from seeing passwords
bulk import resource groups along with their resources
Is there a way to bulk import resource groups along with their resources? We are in the process of migrating to your solution, and it would be helpful to migrate multiple resource groups and their associated resources at once.
Read-only server using MS SQL database
Hi! The question is related to the read-only option. The company uses PMP with the MS SQL database. I want to deploy several read-only servers in different locations. How can this be implemented? Or does this option only work with Postgres? Thanks in
PMP Support and documentation issues
So far my experience with PMP support has been very poor. You can NEVER get someone on the phone, instead the toll free number for the US simply lets you sit listening to music for 6 minutes and sends you to voice mail every time. Even more embarrassing,
Restrict User download/upload file transfer during windows RDP sessions
Dear Supporter I using p assword manager pro to control PAM but users can copy data from resource server to their pc Is there anyway to restrict user download/upload file transfer during windows RDP sessions? Thanks John Maya
Local Login Accounts Lockout Policy
For local PMP accounts, is there a setting or policy reference we can provide to our security team? They want to know how many attempts a local account has before the account is locked, and for how long.
video recording
recording session can be activated only for some privileged accounts and not others ?
How to view / edit dynamic resource group attributes ?
Hello All In Password Manager Pro I am able to create dynamic resource groups based on expressions. However after creation how do I view or edit the expressions of these dynamic resource groups ? Am I missing something here ? rgds Henk
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