Read-Only Server Setup Questions
Hello, 1. Does Updating PMP work the same with the new RO server setup as it does with the older HA set up? Meaning I go through the update as usual on primary but then I have to uninstall the software on the RO server, go through the RO set up again?
Compatibility of Password Manager Pro with Windows Server 2023 on Gaming Desktop
Hi everyone, I recently upgraded my gaming desktop [https://www.lenovo.com/ca/en/d/gaming-desktops/] to Windows Server 2023 and installed Password Manager Pro. However, I'm having some compatibility issues with the software. It doesn't seem to work properly
update command for re-Installing agent don't work
Hi, In the context of automating the deployment of the PMP agent. I realized that the "update" command of the AgentInstaller.exe executable was not fully working. The re-installation seems to run but in the end the agent is not authorized. While with
Problem with restoring a backup
Hi, I have problem with restoring Password Manager on different server (I want to test If backup is working). I can see this message in logs: [com.adventnet.db.adapter.postgres.PostgresDBAdapter]|[WARNING]|[1]: Identifier [pgsql_identifiers.txt] file
PMP Support and documentation issues
So far my experience with PMP support has been very poor. You can NEVER get someone on the phone, instead the toll free number for the US simply lets you sit listening to music for 6 minutes and sends you to voice mail every time. Even more embarrassing,
Read Only Server Certificate Question
Hello, on the Read Only Server Deployment in v12300: Note: To install custom certificates, replace the path of the certificate in the above command. Is the above talking about the certificate used to log into PMP? Where would I find this cert if so?
Folders in v12300
Hello, do these folders as described below, do they only follow the particular user who creates them under only their own login, or if when users create folders, is it going to impact what everyone sees when they log in? Folders We have introduced - Folders
HA status is not live but PMP is running on Secondary Server
For the past few weeks we have been having an issue where roughly once a week the HA status to our secondary server switches to not alive but when I check the secondary server PMP is still running. We do get email alerts from both servers that HA is not
I couldn't update my Certificate on PMP
Access Control Report
Hi, Is there a way to create a report for accounts that don't have access control rules set on the? For example, list all account called "Admin123" where no access control rule is set? We add on average 2-3 computer per week and at the moment I bulk select
End of Support for Migration from 32-bit to 64-bit Architecture of Password Manager Pro
Dear Password Manager Pro Users, It is an advance announcement to inform you that we will no longer be supporting 32-bit to 64-bit architecture migration for Windows and Linux for build versions higher than 12300. Although the 32-bit to 64-bit architecture
Imported AD users have "full name" as username preventing SAML from working.
I want to use SAML for PMP or at least test how this works for then other sites. We use WatchGuard Authpoint which lists PMP as supported and even has a guide for setup. All good with setup but on logging in I get "SAML Auth - SAML SSO Failed.". Checking
[SOLVED] Unable to pass reason via rest api to aquire password
Hi, I am trying to get the password for an account via the restapi of password manager pro but I am unable to pass the reason in a way the api would accept it. curl -X GET -k -H "Content-Type: text/json" -H "AUTHTOKEN: <hidden>" https://testing123.uk/restapi/json/v1/resources/52242/accounts/56759/password
Copy Password to Clipboard Not Working
We are on the latest version for Password Manager. We have always been able to click on a Password and Copy to clipboard and then paste it. However, recently, this does not always work. There appears to be a delay and the copy does not take, causing employees
PowerShell Password Reset Listener Broken 12300
As of the 12300 update the custom password reset listener for PowerShell does not trigger. How do we troubleshoot and resolve this issue? The resets are categorized as "Agentless" and "Post-reset".
Password is not in sync
I am using PAM for quite some time now and one of the user has a secondary account which is configured under Domain Controller. It use to work before. Since recently the same account isnt working and it is failing to sync the password even though we are
Howto increase FPS in RDP session?
Hi! Is there a way to increase frame-rate in RDP session? Or, in other way - what is dependency of FPS for RDP sessions?
Agent install key via API
I'm unable to get the agent to install when using an install key generated with the API. Using postman I constructed the rest call and got a response with the install key. I then copy/pasted it into the windows machine where the agent was unzipped. Ran:
Passing AUTHTOKEN via Header instead of URL parameter when calling the REST API
Currently I'm using the AUTHTOKEN parameter when calling the REST API but want to switch to using the AUTH Header option instead, can someone give me the correct format of the AUTH Header? For example if I was using OAUTH is would do a "Authorization",
SAML Post Migration
I recently migrated my PMP server to a new device. My SAML service provider details have all the information for the old server hostname. How do I update that so I can get SAML working on the new server host?
Password Manager Pro new build 12220
Hi, Password Manager Pro 12220 has been released and is now available for download. This release comes with a few enhancements, bug fixes and a security fix. For more details, please see our Release Notes of this upgrade pack (build 12220). How to Upgrade
PAM Failure
In case ManageEngine PAM fails please explain how are we going to do admin login into our servers.
End of Support for User Access Token Method & User Authentication-based Microsoft Azure Password Reset in Password Manager Pro
Hello Everyone, This is to inform you that we will not be supporting the User Access Token method to import/sync/authenticate users from Azure AD in Password Manager Pro after Microsoft deprecates its API services. Thereafter, only the App-Only Access
Previous Patch not applied properly, hence contact support team
I cant seem to get our services to start, I even re-installed the app but it seeems like its stuck some where. [10:25:30:366]|[03-16-2023]|[com.adventnet.mfw.ServerFailureException]|[INFO]|[19]: Error Code : 10005| [10:25:30:366]|[03-16-2023]|[com.adventnet.mfw.ServerFailureException]|[INFO]|[19]:
How do you re-link a Database to a new install
When trying to do the latest update for PMP our instance hosed and we ended up needing to re-install the entire app. When trying to change the DB back to the SQL one we get this message. That would be the case, but we cant get around this.
PFX Certificate
Hello, We recently purchased the PMP application, however I'm having a problem converting our PFX certificate into something PMP will use. I've converted it to a PEM, and then broke both files apart into a .cer and .key but I am unable now to start PMP (I've since reverted back and its back up). Is is possible to use a PFX certificate with PMP, and if so, how? Thanks, Mark Wagner FHLBC
Microsoft Windows Server 2022
Is Password Manager Pro supported on Windows Server 2022 ?
Is it possible to schedule an encrypted export of all passwords?
While I see that each individual Resource Group can be scheduled to exported to an encrypted file, I dont see a way to export all of them to a single or even multiple file(s). With over 200 Resource Groups in one instance of PMP this presents a challenge.
Password reset fails - Agent not installed in.
Hiya, I have configured a group to auto reset passwords however when the schedule runs it fails with the following error: FAILED Trying to use Agent Mode: 1. Agent not installed in. There is no where in the configuration where I enable using the agent.
Access Control Broken
I have been struggling to reconfigure our PMP software for users that belong to groups and assign access control to these groups, but nothing ever saves. How do I save the settings in this product? It shouldn't be this difficult when I click "Save & Activate"
PMP wont Start
Hi Password manager Pro failes to start. I have attached the logs. Kind rgards
Captcha not visible ---- no image
https://pitstop.manageengine.com/portal/en/community/topic/captcha-generation similiar to this issue but not really. Is there anything in the browser setting that can prevent the captcha from appearing?
Unable to remove user from group
Hi, I have a user group in Password Manager Pro from there I would like to remove single account, but when I try to do so options is greyed out and tooltip appears 'User is required to approve the access control of the resources.'. 1) How do I find where/which
PasswordManager Pro installed as Free Edition, is notswitching to Enterprise one
Hello, Last December we bought an Enterprise AMS maintenance License for a Free Edition instance that is becoming now used and it is no more test only. When I isntalled the license, the PMP website said it has been uploaded successfully, but the Edition
Password Manager Pro update
Hello, Got this message in PMP "upgrade to build 12124 immediately. " I am unable to find this update on your website. Thank you, Frank Kirk
PMP Password Reset on AS/400
Is this still supported? I am testing the product with our iSeries platform. The functionality to connect to the AS/400 seems to work fine because it uses telnet. However, when attempting remote password reset it seems to be attempting to use ssh and
new admin had problem with ManageEngine_PasswordManager_Pro_11300_11301_to_12000.ppm
We have password maanger pro installed on a centos 7 vm. I have never worked with it before, but personnel changeover meant that I received an email from my boss describing CVE-2022-47523 and that I needed to upgrade to latest version. I found that we
OAuth 2.0
I upgraded to version 12.2 (12211) to utilize SMTP OAuth 2.0. Is there documentation in regard to configuring OAuth within PMP? I used the documentation for ServiceDesk Plus as a guideline and I believe I have it configured properly but I don't see a
Can we remove Patch folder?
Hi, Patch folder takes up 5GB out of 6.45GB of total PMP folder size. It has version history since version 6.something, is it safe to remove at least part of it?
How to see which version of PMP is running on server
Hi I can see that 32 bit version of PMP will end soon. Now I'm not surte wich version of PMP that is running on my 64 bit windows server. How to detertmine the version 32bit or 64bit.
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