Job Sheet Change
We recently updated from version 14600 to 14830 and sometime in there our Job Sheet changed. We use the $Worklog variable to print our worklog for customers. This used to result in a table that looks different from the new one. I've made a table below
End-of-Life (EOL) Announcement for Billing V1 APIs
Dear User(s) Greetings for the day. ServiceDesk Plus MSP V1 APIs for the Billing module will be deprecated in 14900 release. Starting with the 14900 version, access to the V1 Billing APIs will no longer be supported. Impact: Any external products, web
Kanban view - Problem
Hi, I'm having a problem with the views, it must be a problem with the application because once you select the Kanban view you can't go back to the other classic views or tables, can you help? I've tried clearing cookies, different browsers, private mode...
5 capabilities every IT team should adopt for survival [Free whitepaper]
Hello there, In an era of unprecedented digital transformation, survival of the fittest has never rung more true. To remain competitive, organizations must adapt to changing trends and adopt AI's diverse capabilities for operational sustainability and
Currently upgrading to 14910 getting message
"Please reconfigure the requests custom table schema to retain data consistency in the integrated reporting framework tool." Not sure what this means, and I cannot find what it's referring too.
Edit Purchase Request
ManageEngine ServiceDesk Plus 14 How can I do it? The purchase request status is "Approved", it should not be possible to edit the information in "Requested Items"
Can the Tasks be made visible for Requesters?
We have a requirement of making the Tasks (of a Service Request) visible to the Requester. Can this be achieved from ServiceDesk Plus MSP?
M365 Graph connect as a incoming and outgoing email servers
I am using Free version (up to 10 technician) and I want to integrate incoming and outgoing servers with M365, I tried with myself but I am stuck. can someone help me? at the end of sign in, I see attached screenshot message. I followed this link but
Where is the $changelink variable getting its value?
In automation - notification rule -> Change we have an email template that gets sent when a change role is assigned. In the template there is a variable $ChangeLink that provides a URL for users to click on that takes them to the service desk login. This
Restrict access to records in custom module
I need to restrict permission to records in custom module. For example: 1. By user - only user who crated records have access to them. 2. By custom module sub form - only user which id are added to custom module subform list have permission to these records.
Unable to edit Accounts after upgrade from old 32 bit Servcedesk plus MSP to the lates 64 bit version
We have upgraded older version (32-bit) of ServiceDesk plus MSP to the latest 64bit version following the process on your website. Everything seems to be working ok so far apart from “Accounts” option within service desk. If we try to do any operation
Installation Media for selfhosted MESD+
Hi community, I have and older version of ManageEngine Service Desk Plus and my server lost power and crashed. I ran the server again but installation is corrupted. I am not able to start MESD+ up. It is on Windows x64 plarform but I'm not able to find
[Free Masterclass] Streamlining key ITSM practices with ServiceDesk Plus MSP | Nov. 27
Hey there, We are excited to invite you and your team to the third and final episode of this year's ServiceDesk Plus MSP Masterclass series. In this episode, we'll explore essential ITSM practices: incident management, problem management, change enablement,
Tasks | Request for training video/guide showing technicians how to process an Incident that contains Tasks
Hello, I searched through the training content (videos, admin guide, etc.) present on the ManageEngine website and could not find a video, job aid/guide training technicians on how they should process an Incident ticket that contains Tasks, each task
ServiceDesk Plus MSP - Cloud
Hi When will ServiceDesk Plus MSP be available via the Cloud?
Some new mail IDs got not processed to new requests.
Hi, We observed in our On-Prem Instance an unexpected effect: E-Mails from some "new mail IDs" aren't processed to new requests. Mails from other "new Mail IDs" were processes successfull. Message in log for the faulty cases: "Email is received from a
Standardize the Ticket ID Format
Hi ManageEngine Plus MSP Team, Can I standardize the Ticket ID format according to different types of tickets listed below? No. Type of Ticket Format of the Ticket Example 1 Request Ticket Start from “SR” SR 1 2 Problem Ticket Start from “PB” PB 1 3 Change Ticket Start from “CH” CH 1 Thanks, Lau
Email responses to tickets
Good Morning, I am looking for a way to have the correct signature name appear in a ticket email response rather than just the default technician assigned to said ticket. For example. I have a technician, a ticket is assigned to her. I reply to the ticket
set folder and file permission
I have followed the instructions, I ran the process successfully, it completed without issue, but the warning never seems to go away, am I missing a step that is not listed somewhere?
Restrict access to records in custom module
Hello, In the ServiceDesk Plus MSP custom module, is it possible to restrict access to records by account?
Facing Issues with Android Tablets and Pitstop ManageEngine ServiceDesk Plus v12.2 — Any Advice?
Hello everyone, I’m currently experiencing some frustrating issues with my Android tablets while using Pitstop ManageEngine ServiceDesk Plus v12.2, and I’m reaching out to see if anyone in the community can offer some advice. Recently, I’ve noticed that
Masterclass 2024: Episode 10—Upcoming AMA episode with ServiceDesk Plus experts. Submit your questions now!
Hi everyone, We're excited to announce that the final episode of our Masterclass 2024 series will be an AMA (ask me anything) session with Vishnu Priya Kumaresh, global head of customer success and product support, on November 21, 2024, at 11am GMT/CST/PST
Need report showing servers and relationships to business service and environemnt
How can I create a list of servers with their relationships to Business Services and Environments? For example: CI Name CI Type Business Service Environment
Chrome cookie bug?
Hello, On a regular basis when our users want to login with Chrome they no longer can select which domain they want to logon to. All they see is local authentication. We discovered it's a cookie issue. So our advice is to delete the SDPMSP website cookie. Further investigating which cookie causes this problem, I discovered it's a cookie called cli: When we delete this cookie, the domain is selectable. Is this a known issue? Kind regards, Kerim Berkeveld
Updating client-side data
Hello, I have a custom function that checks if all tasks are completed and advances the stage automatically. The data in the call is changed, but the user's view is not updated, unless he refreshes the page manually. Is there any way to make the data
[Error] Automatically changing create time
Hi team, Currently, I am seeing the create time change error again when add task to request. and I am sure that the user does not have permission to change that field. I noticed that this error takes the create time according to the Schedule start date
ManageEngine ServiceDesk Plus MSP - version 14.8 - Build - 14830 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 14.8 - Build - 14830. Behavior Change: SDPMSP-23057 : Billing Contract V3 APIs have been added to the REST API documentation tool. Click here to know more. We did a couple
Services Desk Plus MSP Post installation showing Blank Screen
Post installation on SDP MSP model on Server when its started its showing blank screen attached screenshot for the reference
The number of applications in front of you or your position in the queue/
Good day. Tell me how to implement it: In the notification to the request author - specify the number of requests with the New status. Optimally, count by group, but you can by request category. Apparently, you need to create a variable - so that it can
Question about Disable concurrent logon
Good Morning, I have been going through the security hardening suggestions as much as is feasible for our organization, I wanted to use the addin for outlook/365 but now, when I log into one, it bounces me from the webpage, and vise versa. Is there a
Request Conversation
I'am trying to get conversations related to requests using the below query but the latest date is 29-03-2023 any idea why ? select c.workorderid "Request ID", cond.conversationid "Conversation ID", 'Incoming' "Conversation type", DATEADD(s,datediff(s,getutcdate(),getdate())+(c.createdtime/1000),'01-01-1970')
Edge and Chrome problem with domain list after first login
Hello, When user want to login with Edge they no longer can select which domain they want to logon to. And see only local authentication in dropdown list. Whai can I do with it?
Upcoming Behavior changes in Billing API
Dear Users, Please note that there will be changes to field names in the APIs listed below in our upcoming release 14830. Any external products, web clients, scripts, or desktop applications integrated with these APIs will be affected. It is mandatory
A query to automatically share a request to a requester using F&FR on Submit
Hello, Under specific security circumstances we must notify a requester about a cyber security incident. Now we share manually the incident request with the requester. We would like to automatically share the request when submit the incident if an specific
Use Multiple Reply to Email Addresses for Different Customers
We have multiple customers, Customer A, Customer B and Customer C Customers A & B both use incoming and outgoing email addresses ServiceDesk@msp.com We want customer C to be able to use a different incoming and outgoing email address from Customers A
[Free webinar series] MSP essentials with ManageEngine
Hi there, Are you looking to optimize your IT management while delivering better service experiences for your customers? Whether you're an MSP or MSSP, our five-part webinar series is designed specifically for businesses like yours to help you enhance
Can we able to clone the configuration from one on-premises account to new on-premises account?
We have a customer requirement to clone the configuration from one on-premises account to new on-premises account because they don't want to change any existing set-up in production, so we suggested to purchase new instance with minimum license for testing
Relashionships API
SDP 14.7 has API for add relashionships? api/cmdb/cirelationships return error 3010 module name is not supported. [ cirelationships ] Apidoc has nothing information with relationships.
Problem Integration - Service Desk MSP x Endpoint Central MSP
We are running some tests to validate the Endpoint Central MSP and Service Desk Plus MSP solution. Endpoint Central MSP is in the TRIAL period, that is, with the full version temporarily. Service Desk Plus MSP has a free version for up to 5 users. However,
ManageEngine Service Desk app for Android issues
I am currently running version 14.8 b 14820 and I am trying to reconnect the app on my phone to the site. I have the correct site address in the configuration, and we use domain login. It will not show the domain list, and therefor will not allow login.
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