Generate new timesheet daily
Hi, I'd like Timesheet feature and I think it's useful for our organization. In my scenario, we should generate new Timesheet daily for all technicians. I think it's very cheap. It would have been better if this had been generated automatically. Some
Bug - I don't see Timesheet details
Hi, I have problem to see Timesheet details. When I click on specific Timesheet, I don't see details like attach image. I'm wondering that other technicians do not have this problem and only I have this problem. I'm reporting to user for other technicians.
ServiceDesk Plus MSP - version 10.5 - Build - 10524 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 10.5 - Build - 10524. Please refer to the Migration path table available here and upgrade to our latest build 10524. Behavior Changes SDPMSP-15742: Consent from users while
"MyApproval" widgets do not show approvals in some cases
hi there recently i have upgraded servicedesk plus msp to 10522 it is using MSSQL database strange thing happens some times users can not see approval sent to them on "myapproval" widgets in home page , they received approval email notification also saw
ServiceDesk Plus MSP now supports SAML 2.0 - Build - 10523 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 10.5 - Build - 10523. Please refer to the Migration path table available here and upgrade to our latest build 10523. Feature : SDPMSP-4262: ServiceDesk Plus MSP now supports
How to report from approved timesheet
Hi, I need a view to see all approved timesheet or approved work logs in SDP MSP. What should I do? Thanks for helping
Spell Check not working
Hi when writing an email in the ServiceDesk misspelled words are no longer underlined and I cannot right click to correct them.
How to see timesheet approval data by permission scope
Hi, I want to use the Timesheet feature in my organization. We have defined multiple support groups. Each support group can only view their own requests. We want to give the group leader to access approve the timesheet. Unfortunately, I find out everyone
Technician Leave report
Query select au.first_name "Technician", ltd.name "Leave type", longtodate(du.leavedate) "Leave date" from techunavailability ta left join aaauser au on au.user_id=ta.technicianid left join leavetypedefinition ltd on ltd.leavetypeid=ta.leavetypeid left join dateunavailability du on du.leaveid=ta.leaveid where du.leavedate >= <from_thisquarter> and du.leavedate <= <to_thisquarter> order by 1 Krishna Bharat ServiceDesk Plus - MSP Support team.
approval on closed ticket
The ticket has been closed but the approver will can approve or reject the closed ticket. Can disable the approval after the ticket has been closed?
Changing Language
Hi, There is no possibility to change the language at Personalize. As far as I remember, it existed before the version change. How can we restore this opportunity?
ServiceDesk Plus MSP Utilizing ManageEngine DesktopCentral Agent For Inventory
Dear Users, We would like to inform you that ServiceDesk Plus MSP will soon be using ManageEngine Desktop Central’s scan component (Desktop Central Agent) for the inventory of Windows, Mac, and Linux machines. Please be informed that the support for the
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Need a report to show me tickets that have been idle for xx days
I would like to know if there is a way to create a report that looks for any tickets that haven't been auctioned for a period of time, say 4 days, and notifys somone. Note that I am specifically NOT referring to the SLA prompts Response, or Resolution. A ticket may well be assigned to a tech, who then sits on his hands and does nothing with it for a few days. I want to know well before the 3 hours SLA clock in the dashboard comes around. Thanks! PS, can someone actually moderate and approve this
Coloring for UNASSIGNED requests
Hello, in MSP 11.1, on Requests screen, there is coloring scheme button for requests depending on request status. It helps for quick differentiation of closed, opened, solved,..etc request statuses. However, I would like to achieve that UNASSIGNED requests
Billing Block Hours (prepaid)
Folks, Is any ability to associate a PrePaid Service Plan with a Bill Rule? I would like the PrePaid Service Plan to only include one type of ticket. Is that possible? thanks
JIRA - ServiceDesk Plus MSP Integration requirement Gathering
Dear Users We are working on JIRA + ServiceDesk Plus MSP integration. As our users we would like to understand your requirements and use cases to fine tune the feature. Please share your use cases which you want to address through this integration with an example for better understanding. You can also send an email to our support email -> sdpmsp@manageengine.com with the details. Thanks for your continuous support Santhosh Head Of Quality Assurance and Helpdesk ManageEngine ServiceDesk Plus MSP Team
Editing a script
Greetings colleagues. Help me figure out the script / * set days and hours from the current date * / / * Date Field * / var fieldName = 'DUEBYDATE'; / * you can choose the value 0 to 27 days * / var nextDay = 2; / * you can choose the value 0 to 23 hours
SDP MSP - Android Cannot connect to server when on mobile data
Hi, We have setup the server on a machine in the office. We used port 8084 as to avoid conflicts with other services running from the same server. Using our mobile devices we are able to use the app without issue when pointing the devices to the public
kanban bard and manage engine
is it possible to track sdp tickets on kanban board ?
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technicians can NOT see their own requests
Hi friends when a technician submits a request for another group, he/she can't see that request anymore. While the requester should be able to view his / her request even if it is assigned to another technician in another group please provide a solution
ServiceDesk Plus API v3 - Service Request
Hello, I've been looking for a solution going forward to a way to automate reporting using the API V3 solution within ServiceDesk Plus. My site is using this on premises, and I've got access to the API tools, and an API Key, but I am having difficulties
ServiceDeskPlus-MSP Upgrade path from 10500 to 10516
Hi Which are the correct jumps to go from 10500 to 10516? (linux, bundled postgres)? Thanks
Sort Picklists in System Fields like Status, Category, and Subcategory
Hi, I know ManageEngine has recently allowed sorting of picklists in custom fields. However certain key system fields are still force sorted in alphabetical order - which causes problems for me, especially on Status where we want to have workflow set
The feature to manage Assets is included into the Mobile app for the MSP On premise version?
I saw the feature available in the non MSP version.
ServiceDesk Plus MSP - version 10.5 - Build - 10519 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 10.5 - Build - 10519. Please refer to the Migration path table available here and upgrade to our latest build 10519. Update : HTTP/2-based Apple Push Notification service (APNs)
Contract Billing Issue
I have a contract billing configure with an allowance of 60 hour. It configure with the option "Deduct only Operational Hours from allowance", it mean I only want to deduct the hour of service given from 8am to 6pm (this is configure well in MSP Operational
Unexpected behavior when filtering Archived requests on Account
What we want to do: Filter archived requests on <Account name>. Expected behavior: List all archived requests with <Account name>. Actual behavior: List all archived requests that has a requester where the requester is in account with <Account name> Result:
Update on ManageEngine ServiceDesk Plus MSP - Hotfix releases
Dear User(s) Greetings for the day. Hope all are safe during the pandemic situation. During the last couple of quarters, we focussed on a lot of framework updates and we are tightening our Security layer further. We have released series of hotfix releases
Prepaid Billing
Folks, I have two questions with prepaid billing. 1) Can we exceed a particular type of requests from the prepaid amount? e.g. all service requests? 2) Can we exceed non-operational hours from the prepaid amount? Many thanks!
Change request from service category to another
Hi, Is there any customization or script to change request from one Service category to other without migrating every additional field? I need to rebuild our Service Catalog by changing some request from service category and I have too many service category
Building a cost-effective, functional network management strategy [Webinar for MSPs]
Without the right visibility into core devices such as servers and routers, delivering effective services and IT support can become a complex task for managed service provider (MSP) admins. In addition to that, strict compliance to client service-level
SDP MSP 9405 change Account, Site and Requester via REST API
Hello. I'm trying to change the account, site and requester of a request by using the REST API in SDP MSP 9405. This is the JSON data I send: '{ "operation": { "details": { "level": "Einfach", "priority": "Niedrig", "Abrechenbar": "Nein", "category": "Allgemein", "site": "Intern", "account": "our Company name including a & symbol", "requester": "Dummy User company name" } } }' FYI "Abrechenbar" is a custom field. If I leave site, account and requester out the API call is working successful, so the
Query for HDD Capacity with Workstation name
we are looking for help with the PostgreSQL codes that can pull up following reports. WS name, Drive name, Drive type (local disks only), File System, Capacity GB, Free Space MB, where . Please find below report type. Sr.No Manchine name HDD Total Capacity
Resolved within 24 hours report
Hello, I have been trying to search for a report that shows this: Created: last year Account XYZ Group: ABC Request typ: Incident Resolved within 24h from the request created ( NOT Time Elapsed ) Sound simple, just find the right search words. Your
Actual Time Spent Reports
Hi, Hope you are doing well. How can I get the excel version of the report of the mentioned data?
Issue with free license renewal process
Hello I want to extend my free SDP MSP license for another year , unfortunately automatic license generator is not working for me - renew form is giving me a message "Error occurred please contact application owner." I have contacted ManageEngine support,
trial testing servicedesk msp - missed call notification/ticket
i've setup a telephony integration, but when a call comes in, if i hangup before answer, the is no record of that
Power Bİ
Hi, İs getting report with Power Bİ possible according no service common fields? For example, if "Report name" field are used only "Bİ" service kategory. Can we get report according "Report name" by using Power BI?
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