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                      • Announcements

                      • [Free e-book] The handbook for MSPs to achieve profitability

                        Hello folks, We're excited to share with you our latest e-book that focuses on nine critical metrics for MSPs to achieve profitability in challenging economic times. In this e-book, you'll discover metrics that can give you multiple perspectives into
                      • ManageEngine ServiceDesk Plus MSP Cloud is now available

                        Dear Users, We have some great news for you ! We are thrilled to announce that ServiceDesk Plus MSP, our unified PSA-ITSM platform, is now available in the cloud. This version offers the advantage of low overhead, easy scalability, and high availability.
                      • ManageEngine ServiceDesk Plus MSP - version 14.9 - Build - 14900 Released

                        Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 14.9 - Build - 14900. Major enhancements : SDPMSP-23986 : Embed Zia Chat Bot in external websites SDPMSP-23988 : ChatGPT Integration SDPMSP-23990 : Vendor Enhancements SDPMSP-23983
                      • End-of-Life (EOL) Announcement for Billing V1 APIs

                        Dear User(s) Greetings for the day. ServiceDesk Plus MSP V1 APIs for the Billing module will be deprecated in 14900 release. Starting with the 14900 version, access to the V1 Billing APIs will no longer be supported. Impact: Any external products, web
                      • ManageEngine ServiceDesk Plus MSP - version 14.8 - Build - 14830 Released

                        Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 14.8 - Build - 14830. Behavior Change: SDPMSP-23057 : Billing Contract V3 APIs have been added to the REST API documentation tool. Click here to know more. We did a couple
                      • Most Discussed Topics

                      • Convert Postgres SQL to ServiceDesk Query format

                        I have written the query below and am trying to add as a query report in ServiceDesk Plus. SD does not like to syntax. Can anyone offer help in converting the syntax: SELECT wssys.loggeduser, wssys.WORKSTATIONNAME as Workstation, wshdd.MODELNUMBER as
                      • Issue Creating Account via REST API - "Value not provided" Error 400

                        Dears, I am encountering an issue while attempting to create a new account in our ServiceDesk Plus MSP instance using the REST API. I am making an HTTP POST request to the /api/v3/accounts endpoint via Postman. Authentication via the authtoken header
                      • Assets in Request

                        Dear Support Team, I am writing to report an issue related to asset display in Servicedesk Plus (Bild 14970). The problem is as follows: When an initiator creates a ticket via email, the ticket appears on the portal correctly. However, in the Assets section
                      • ChatGPT integration - topic moderation policy?

                        We’ve integrated our local instance of ServiceDesk Plus MSP with ChatGPT. While the integration is functioning correctly, we would like to restrict the type of questions users can ask the chatbot to only IT-related topics. Theoretically, we understand
                      • Allow technician to select a Conversation as First Response

                        Some users will email several people, and CC Servicedesk. If one of the people replies all and the ticket is appended with the reply, the technician should be able to mark the email received to the conversations as the first response, as you can with