Time Entry Across Projects and Tasks
Entering time for a single week across four projects and more than 50 tasks currently takes over 1hr, primarily due to the need to repeatedly navigate between projects and their associated tasks. A single, consolidated time-entry page—where I can select
First Responce in Servicedesk Plus
I'm currently using ServiceDesk Plus for MSP. Is there any another ways to mark first response except sending E-mail message? For example when technician calls back to requester by phone,I think it can be determined as first response. Is there any ways to mark it in Request and stop timer for first responce? I mean tool like "Mark as first response sent" available in Support Center Plus. Thank you!
list of All accounts and contracts
Hello, I need to extract the list of All accounts that I have, and add if some accounts have active contracts or didn't have any contract. It is a SQL Query or something else?
ManageEngine ServiceDesk Plus MSP - version 15.1 - Build - 15110 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 15.1 - Build - 15110. We have made some major Enhancements and Behavior changes related to Assets and CMBD and many more SDPMSP-24371 : Two factor authentication support for
Error: Tuple limit exceeded
When some users attempt to upload attachment files, the following error message appears: “Tuple limit exceeded.”
SDP MSP and ZohoBooks Worklogs not working again
Hi, For some reason the worklogs sync quit working with Zoho books. I have already re-created the SelfClient and updated all the required fields in the other integration section. I have also restarted the application, however the worklogs are not syncing
Masterclass 2025 Episode 4 — Incident response playbook: Leveraging proven ITSM practices to transform IT operations with ServiceDesk Plus MSP [November 26]
Hi there, In the final episode of ServiceDesk Plus MSP Masterclass 2025, we’ll show you how to effectively manage major incidents in your clients’ IT environments using proven ITSM practices—like incident, problem, change, and project management. This
[Masterclass 2025] Episode 3: Showcasing and delivering effective IT services with ServiceDesk Plus MSP [October 29]
Hi there, In the third episode of ServiceDesk Plus MSP Masterclass 2025, we'll discuss how to design, implement, and manage a robust service delivery process to cater to your individual customers' service needs. We'll also explain how approvals, SLAs,
How to Allow Requesters to Access Multiple Accounts in ServiceDesk Plus MSP
Hi team, We’re in the process of moving from a single-account setup to a multi-account structure, where each account represents a different customer. However, our sales team members are currently configured as requesters, and when they log in, their access
Zoho CRM -> SDP MSP Integration - Not Working in Recent Months
Issue: We are having an issue with our Zoho CRM -> SDP MSP integration. We are unsure when in stopped working, as it did work in the past, but it appears it may have broken around January of this year (2025). Info: - SDP MSP On-Prem, v. 14.9 Build 14930
ServiceDesk Plus MSP – Latest version not available in dowloaded installer version
Hello , I’m preparing to install ManageEngine ServiceDesk Plus MSP and I've noticed that when I download the installer from the official website, the version provided is 14850, while the latest published version is 14940. Could you please verify if the
API Endpoint for Listing Available Methods and Required Fields
Dear ManageEngine Support Team, I am currently working on an integration between ManageEngine ServiceDesk Plus and a third party app. As part of this process, I am using the ServiceDesk Plus API to perform various operations. I would like to know if there
Webhook json
Dear all, I use a webhook to send json to an external platform every time a request has modified. All works fine, but I need to send out some account information also linked to the request. I tried to use the only one account variable available ${{request.account}},
Issue in ServiceDEsk MSP - edit request for only 1 account
I have multiple accounts and as an admin i can edit their related requests. I created a new account, i am not able to edit their related requested. Noting that i have checked everything related to permissions and roles.
query hardware changes
Hi, I want to know when removed or changed ram, harddisk, board or another else from workstations. do you send me a query for this? there have a report for this which name is Audit history by hardware changes but there are very details on it and no show query button. just i want to what physical hardware changed, which workstation and when?
Forgot password link
Dear all, I'm having an issue with password recovery for requesters. The "Forgot password" link in the login form does not send a reset email to non-domain users. I found some knowledge base articles and user forum topics about this problem, but none
Forgot password link
Dear all, I'm having an issue with password recovery for requesters. The "Forgot password" link in the login form does not send a reset email to non-domain users. I found some knowledge base articles and user forum topics about this problem, but none
New SDP Plus MSP mobile app
When can we expect the new 6.x mobile app on iOS/Android for SDP Plus MSP? We are really missing features like announcements, change, solutions etc. and our users are demanding these feature to be available for them through a mobile app. It seems that
ManageEngine ServiceDesk Plus MSP - version 14.9 - Build - 14940 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 14.9 - Build - 14940. We have fixed below vulnerability issue in this release SDPMSP-24590 : CVE-2025-8309 : Privilege escalation vulnerability caused by overly permissive
[Security advisory] Authenticated user privilege escalation vulnerability via insecure regex in URL paths
Hello, This security advisory addresses the privilege escalation vulnerability via insecure regex in URL paths in ServiceDesk Plus MSP . We strongly urge all customers to upgrade to the latest version of ServiceDesk Plus MSP immediately. CVE ID: CVE-2025-8309
Approval Actions via Browser Only? Exploring ServiceDesk Pro API Limitations
While ManageEngine ServiceDesk Pro offers a robust REST API, certain approval-related endpoints—such as the following—are not available via the API but can be accessed through the browser: /api/v3/requests/{request_id}/approval_levels/approvals/approver
Impersonate user for troubleshooting purposes
Is there a way for SDAdmin users to impersonate a user for troubleshooting purposes? Similar to this Service-Now feature: https://docs.servicenow.com/bundle/jakarta-platform-administration/page/administer/users-and-groups/concept/c_ImpersonateAUser.html
[Masterclass 2025] Episode 2 - Leveraging PSA capabilities in ServiceDesk Plus MSP [July 30]
Hi there, In the second episode of ServiceDesk Plus MSP Masterclass 2025, we will discuss how you can optimize resource availability, track accurate technician efforts, automate billing and invoicing, and improve real-time visibility into service desk
Next major release
Any estimate on when the next major release for SDP MSP will come and if it will it include: CMDB aLL Assets are not ci's To be moved over a new custom module framework, where only business-critical assets and users will be considered CIs. V3 API Create,
ID Reguest change when update the system to version 14.9 Construir 14980
The system had a requirement number ending in 2325 after updating it jumped to 8010001 8010002 how can we restart and continue the previous consecutive number.
Issue Starting Services.
Dear Team, Greetings! Hope this message finds you well! We are currently using the on-premises version of ServiceDesk Plus (Build 14790). We’ve encountered an issue where the ServiceDesk portal services are not starting via the shortcut. At the moment,
ManageEngine ServiceDesk Plus MSP - version 14.9 - Build - 14930 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 14.9 - Build - 14930. Major enhancements : SDPMSP-24338 : When the application is running, a full backup can be performed via script using the command backupData.bat/sh --online.
Mandate approvers to edit fields in a service request
I'm trying to build a couple of service request templates. I have it like I want it except for one thing. Each template have 4 levels of approval assigned to specific organizational roles. These approvers must be able to edit a specific field in the template
ManageEngine ServiceDesk Plus MSP - version 14.9 - Build - 14920 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 14.9 - Build - 14920. Major enhancements : SDPMSP-24145 : Non IT Assets count in account details page. SDPMSP-24203 : You can now configure Field and Form Rules (On Field Change)
V14910 - Function "Send Mail" in modul "Print Job Sheet (WorkOrder)" idles not being able to send pdf
Hello all, with MSP V14910 we are able to create PDF-Jobsheets (so chromium screenshot with puppeteer is working) but are not able to use the "Send Mail" Function within the JobSheet. Result is a infinite Export PDF ... popup-window Send Mail Function
Cannot Update
Good morning, I am having a problem updating the Manage Engine Service Desk program. The currently installed version is 14820, trying to install 14840 the error in the attachment continues to appear. How can I proceed? Thanks a lot in advance.
[Masterclass 2025] Episode 1 - ServiceDesk Plus MSP basics: Getting started [May. 29]
Hi there, We are excited to invite you and your team to the first episode of the ServiceDesk Plus MSP Masterclass 2025 series. In this episode, you will learn how to set up essential configurations, account-specific customizations, and automations to
ServiceDesk Plus MSP - Can assets be moved from one company to another?
The title says it all really. We would like to transfer some assets which have been absorbed from a child company into the parent company but I can see no obvious way of doing it through the GUI. Is that an option or would the asset need to be recreated in the parent company? thanks
problem with Purchase Order
When I write the price of the item in the purchase order, the value is rounded after two numbers after the comma. For example, when writing the price 5.001, it is written as 5 only, or when writing the price 5.006, it becomes 5.01. I want to cancel this
Issue Creating Account via REST API - "Value not provided" Error 400
Dears, I am encountering an issue while attempting to create a new account in our ServiceDesk Plus MSP instance using the REST API. I am making an HTTP POST request to the /api/v3/accounts endpoint via Postman. Authentication via the authtoken header
ChatGPT integration - topic moderation policy?
We’ve integrated our local instance of ServiceDesk Plus MSP with ChatGPT. While the integration is functioning correctly, we would like to restrict the type of questions users can ask the chatbot to only IT-related topics. Theoretically, we understand
Auto Delete of Sync Users Not Working
Greetings! In reference to this article to set up auto deletion of users for users that aren't in AD anymore (https://pitstop.manageengine.com/portal/en/community/topic/foryourinformation-11-auto-delete-users-that-no-longer-exist-in-the-active-directory),
Does Field & Form Rules Affect Task Dependencies?
I have set up service request template and associated at least 10 tasks to it. I've also set up the dependency order for each task. I've then added a Field & Form rule that if a condition is true, certain tasks will be drop and not deemed necessary for
Error upgrade from 14960 to 14970
Hi everyone, I have error when upgrade to the last patch version 14970. What can I do? Thank you.
Allow technician to select a Conversation as First Response
Some users will email several people, and CC Servicedesk. If one of the people replies all and the ticket is appended with the reply, the technician should be able to mark the email received to the conversations as the first response, as you can with
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