Automate adding watchers to a request
We would like to automatically add watchers/followers to a request once a field is updated. For example, if a request priority is changed from x > Critical, then add Users A, B, C to the follow list. Is there any way to achieve this? I've attempted this
ServiceDesk Plus Cloud API - upload file attachments using MS Power Automate
Hello, I am using MS Power Automate ("PA") to upload file attachments from Sharepoint to a ServiceDesk request via the API. I am getting a response from the API that I am not understanding. The response is: { "response_status": { "status_code": 4000,
Disaster Recovery Drill for Zoho EU Service on 08th December 2024 and 15th December 2024
Dear Customers, We have planned to conduct our yearly Disaster Recovery(DR) Drill for Zoho EU Service on 08th December 2024 and 15th December 2024 to ensure our DR Readiness in EU Deployment. This will help us support our expanding server far more efficiently.
Disaster Recovery Drill for Zoho AU Service on 08th December 2024 and 15th December 2024
Dear Customers, We have planned to conduct our yearly Disaster Recovery(DR) Drill for Zoho AU Service on 08th December 2024 and 15th December 2024 to ensure our DR Readiness in AU Deployment. This will help us support our expanding server far more efficiently.
Requester portal - incident are missing
Feel like I'm missing something obvious... Our requester portal is missing the option to create a issue. The preview looks correct and we have done a reset to default. Preview is below: Users are seeing:
Integration with Power BI
We are currently in the process of moving from Service Desk Plus to the cloud version. I currently have a Power BI dashboard that takes all the service desk data and displays it in a meaningful format. I'm connected to a SQL server database so the integration
Support freeze windows on change schedule start/end
The Conflict Detection functionality currently supports creating freeze windows around change creation and the Downtime or Release Start/End Date, but it would be nice if it was also available for the Scheduled Start/End Date.
Abililty to set the default request view (from a Dashboard link)
When clicking on a request link from a dashboard, is it possible to change the default view for requests from a sidebar list to the standard list view?
SDP (Cloud) and Azure DevOps bi-directional updates and ability to create ADO Work Items through SDP
I am looking for something akin to this, https://pitstop.manageengine.com/portal/en/kb/articles/azure-devops-integration or https://dev.azure.com/HackSys-dev/ManageEngine%20-%20ServiceDesk%20Plus/_git/Scripts but written for SDP (Cloud), so in Deluge.
SDP Cloud Beta Connector for Power BI
We are trying to integrate Power BI with SDP Cloud, I have found that there is a beta connector available for this integration, I want to know if this beta connector supports integration with incident management module?
Upcoming enhancements in Assets, Setup, Requests, Releases, Zia in ServiceDesk Plus Cloud
Dear Users, We are elated to announce the upcoming enhancements in Assets, Setup, Requests, Releases, Zia in ServiceDesk Plus Cloud. New Features Asset Allocation Details Asset Allocation Details provide a comprehensive view of assets, consumables, and
SDP Cloud & LanSweeper
I cannot location the LanSweeper add-in in SDP Cloud. Is this supported?
Asset Categories
Is there a way to add additional asset categories for what shows up on the "New Product Type" form? It would be nice to create my own set of options for that point of entry.
No warning on Datacenter Maintenance over the weekend
This weekends Datacenter Maintenance was performed with no notification to users that I am able to find. On the US ManageEngine On-Demand Service Status site this seems to be rolled into the DR process but even so the dates do not match up. As has been
Asset Reconciliation report
Hi guys, I'm trying to write a report out of SDP to show my entire asset estate which I have managed, however I want to add columns where it shows when the asset has been checked out or checked back in, this is where I am struggling. To add additional
5 capabilities every IT team should adopt for survival [Free whitepaper]
Hello there, In an era of unprecedented digital transformation, survival of the fittest has never rung more true. To remain competitive, organizations must adapt to changing trends and adopt AI's diverse capabilities for operational sustainability and
Auto merge solution - cloud
We have some systems that email our servicedesk automatically when an issue occurs (usually every few minutes) The problem is this results in a large volume of requests for the same issue which we eventually merge manually. Does anyone have a solution
Integration ServiceDesk Plus Cloud with Microsoft Power BI
Hello Support, Can ServiceDesk Plus Cloud integrate with Microsoft Power BI to obtain statistical data? Do you have a procedure for this integration? Regards, Rafael Vega.
Azure DevOps Integration in Servicedesk plus cloud
If I have read correctly there should be a standard Azure DevOps Integration in the 3rd party integration section in Servicedesk plus cloud edition but I cannot seem to find it in my environment. Does anybody know if this could be because I use the free
Hiding Additional Fields
Hi When bulk editing requests it list every additional field that I've created in the bulk edit details request. How do I remove this so that it only lets them bulk edit the system generated fields? It's currently listing over 100 fields when I select
Query to connect Releases to Changes
Hello, I'm trying out PowerBI with this: Integration with Power BI Desktop I would like to list releases and their associated changes but cannot see how to create the relationship between the two tables. Is this available? Thanks
Supervisor view
Is there a way for a Supervisor or Manager to see the tickets of their direct reports?
Disaster Recovery Drill for Zoho US Service on 23rd November 2024 and 30th November 2024
Dear Customers, We have planned to conduct our yearly Disaster Recovery(DR) Drill for Zoho US Service on 23rd November 2024 and 30th November 2024 to ensure our DR Readiness in US Deployment. This will help us support our expanding server far more efficiently.
Submit a review and get a $25 Amazon gift card
Hello! Last year, ServiceDesk Plus was featured in Gartner's Magic Quadrant for IT Service Management Tools and its Critical Capabilities for IT Service Management Tools report. We are being evaluated for the same reports this year as well. Our ratings
REPORT - to show all of the Assets that as user has had / all users that have been assigned an asset
Scenario: a laptop has been used by multiple people since it was purchased - we have assigned it to a user, then back in the storeroom, then assigned it to another user, then back in the storeroom and now it is with another user. I know I can look at
Upcoming enhancements in Integrations, Changes, Setup in ServiceDesk Plus Cloud
Dear Users, We are elated to announce the upcoming enhancements in Integrations, Changes, Setup in ServiceDesk Plus Cloud. Enhancements Integrations SDP Cloud - Zoho Cliq integration Integrate ServiceDesk Plus Cloud with Zoho Cliq to enhance user communication
Integration ServiceDesk Plus Cloud with WhatsApp
Hello Support, Can ServiceDesk Plus Cloud integrate with Whatsapp? Or are this integration planned? Regards, Rafael Vega.
Help Card does not show automatically
Am I doing something wrong? When a Help Card is set for a template, I would expect this to be in an open state automatically? Instead it seems like the user is expected to click on a Help button, located top-right and out of line of site for the user
Masterclass 2024: Episode 10—Upcoming AMA episode with ServiceDesk Plus Cloud experts. Submit your questions now!
Hi everyone, We're excited to announce that the final episode of our Masterclass 2024 series will be an AMA (ask me anything) session with- 1. Sriram K S, global head of customer success 2. Kavin N U, regional manager - product support & customer success
Tracking hosted software applications
Hi there! My org just launched SDP Cloud and we're curious to hear how others are tracking hosted software applications like DocuSign that a network or domain asset scan would not pick up. We have quite a few hosted applications that we support for our
Deliver exceptional employee experiences with analytics-powered service management [Free e-book]
Hi there, Are outdated, SLA-centric ITSM practices stifling your employees' productivity? In today's economy, employee satisfaction is the service desk’s ultimate KPI. With a rising demand for seamless, outcome-driven service desk experiences, building
Report - Line graph to show the number of open tickets over time
Hi Team, I've tried to do this in the MESDP Reports section but can't get it to work, can anyone tell me the settings to create a report that shows the number of open (by open I mean: not closed or resolved) tickets over time using a line graph? For example
Integration with InTune (Endpoint Manager)
As more clients are moving toward InTune and co-managed environments with SCCM it would be great to integrate the Asset Discover and management with this product.
Feature Request: Export or Report for Software License Keys
Hi, We have entered hundreds of Software Licenses (with license key details) into our Manage Engine and would like a way to export this information for backup and/or reporting purposes. We have managed to create a custom report which exports all of our licenses and includes everything we need, except for the "License Key" which is pretty much the most important field we are after! The report was built starting with a tabular report from the "Resource" module, then filtering where the Resource Type
Upcoming enhancements in Zia, Requests, Setup, Problems, Change in ServiceDesk Plus Cloud
Dear Users, We are elated to announce the upcoming enhancements in Zia, Requests, Setup, Problems, Change in ServiceDesk Plus Cloud . Enhancements Zia Sentiment Analysis Zia predicts the emotional tone of requesters' conversations. Enable sentiment prediction
Masterclass 2024 - Episode 10: "Ask Me Anything" session with ServiceDesk Plus Cloud product experts [Nov 20]
Greetings from ManageEngine! We are excited to announce that the registrations are now open for the finale of the ServiceDesk Plus Cloud Masterclass 2024! Learn how to utilize the latest features and enhancements and connect with our product experts in
ServiceDesk Plus Cloud - Operational level agreement - (OLA)
Hello Support, To ask you on this post, is the release of OLA's on the ServiceDesk Plus Cloud roadmap? Do you have any estimated release date for OLA's functionality for ServiceDesk Plus Cloud? Regards, Rafael Vega
Change how replying works - Include last the last response.
When replying from the Service Desk portal it would be nice to have what you are replying to below the reply as a reference or if some else needs to be included in the discussion. If we work completely via email you can see the email chain but if we do
Resolution not counted as first response
I've scoured the forums for an answer specifically addressing this issue but have been unable to find one. It does not seem like a resolution is counted as a first response in OSD+. The scenario: a call comes into the support desk and a ticket is created for the issue. The issue is resolved during the initial call and a technician puts resolution notes into the ticket and it resolved soon after creating it. There was no communication or "response" necessary as the issue was immediately resolved.
Ad Hoc Asset Report for User Offboarding, etc. w/ prompt for user name
Hello - We would like our service desk to be able to run a report to give to a manager or HR when an employee is offboarding. The report should simply show all assets assigned to the user but needs to prompt for user name when run. This seems simple but
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