e signing a PO
Can we have a feature in the PO that will have the possibility to have E-Sign integrate like Docusign so PO can be signed and tracked, Having a field signing authority is not enough for organization these days, as you cant tell who edited that field and vendors usually want hard signatures. I see that Zoho already integrates with Sign Easy, is there any way to integrate as well with PO signing module? Thank you
Copilot Integration
We use Copilot and it would be good if it could integrate with Service Desk Plus Cloud.
How do you organise your Service Catalogue?
Hello all I am looking into rebuilding our Service Catalogue for our company to capture better metrics and offer a better experience for end users. I believe I am correct that a typical Service Catalogue will consist of Category, Subcategory, Item which
Upcoming enhancements on Microsoft Teams Widget, Outlook Calendar, Custom Widgets and Microsoft Entra ID in ServiceDesk Plus Cloud.
Dear Users, We’re pleased to share an important announcement about the upcoming enhancements on Microsoft Teams Widget, Outlook Calendar, Custom Widgets and Microsoft Entra ID in ServiceDesk Plus Cloud. Below is a brief run-through of the same. Enhancements
Upcoming enhancements on Claude Integration, New Variables for Request Email Notifications and Ask Zia Enhancements in ServiceDesk Plus Cloud.
Dear Users, We’re pleased to share an important announcement about the upcoming enhancements on Claude Integration, New Variables for Request Email Notifications and Ask Zia Enhancements in ServiceDesk Plus Cloud. Below is a brief run-through of the same.
Customize Request Cancelation Reason
Is it possible to customize the Reason list for canceling requests? I can't seem to find the option in the settings
Can you create a custom request view that dynamically adjusts to the logged in technician?
My searches say that there should be an "Assigned Technician = Logged in Technician" option in the custom views builder, but it does not exist for me. How can I create a custom view that will show assigned requests of the logged in user, along with other
Introducing Zia AI Agents in ServiceDesk Plus Cloud
Hello ServiceDesk Plus users, We're excited to announce the general availability of Zia Agents in the cloud version of ServiceDesk Plus. Register now for our free training on Zia Agents for ServiceDesk Plus Apr. 7, 2026 3pm AEST Register now 11am BST
Portal Views
It would be great as a technician to have the option to toggle on the end user / customer view of the self service portal, and then be able to toggle back to the technician view. This is helpful for training and understanding what end users see.
Zia and ServiceDesk plus Cloud Teams app have not been working correctly since launch
We have had nothing but problems using Zia since our launch in March, particularly with the ServiceDesk plus Cloud Teams app. The app chat dropped our users into a loop where they had to "add a note" to requests that didn't exist. Then it was returning
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Frequency of Product Roadmap updates and releases
Hello, Please could you advise how often the Product Roadmap is either released or updated? Monthly/quarterly/no routine? Thank you Joseph
Service Desk Plus Cloud App
Good day, Is it possible to see Service Desk Plus cloud, Project tasks in the Service Desk Plus cloud android app? It seems to only display the request task. Thank you. Regards
Upcoming enhancements in Analytics Integration, Custom Scripts in ServiceDesk Plus Cloud
Dear Users, We’re pleased to share an important announcement about the upcoming enhancements in Analytics Integration, Custom Scripts in ServiceDesk Plus Cloud Below is a brief run-through of the same. Enhancements Analytics Integration Initial integration
Upcoming enhancements in Maintenance of Task, Problem Closure Rule, Problem Form Rules, Problem Workflow and Revamped System Notification Email Templates in ServiceDesk Plus Cloud
Dear Users, We’re pleased to share an important announcement about the upcoming enhancements in Maintenance of Task, Problem Closure Rule, Closure Rule Violation Handling, Problem Form Rules, Problem Workflow, Microsoft Teams - Conversational Zia Support
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Teams Chat Integration > First Time Response Trigger
My team use the Teams integration within SDP to trigger a group chat for communication with the requester. It doesn't look like the trigger of the group chat accounts towards the First Time Response. Is that the case? If so, any way that it could?
Announcement Center / History Section for requester visibility
Currently, end users can only see active announcement banners and there is no simple way to consult previous announcements or communication history. It would be extremely valuable to introduce an “Announcement Archive” or “Announcement History” section
Lifecycle vs Workflows for asset management
Hello Development team, I am working on asset management within my organisation, using SDP Cloud. I have investigated two ways to manage the operational life of an asset - Lifecycles and Workflows. I have looked over the Product Roadmap and can see a
Configuración de sincronización en el servidor donde está el Directorio Activo
Buenas tardes, recientemente cambiamos nuestro servidor del directorio activo por los cual ya no se sincronizan los usuarios con el Servicedesk plus, quisiera saber cómo se aplica la configuración ya que no hay documentación de las personas que estaban
A working example of a Custom Script that retrieves CI data from the CMDB
Hi Everyone, I've been designing a Normal Change Request template. One of the features of the template is to provide the Service Owner (the "Owned by" field in the CMDB) given a selected Configuration Item (CI) from the CMDB. When the Change Request is
Debugging custom scripts?
Hey all, I've been asked by my team to do some custom scripts for use in form rules, but while I'm relatively good at Javascript it's hard going without any sort of debugging, feedback, error logs, etc. Are there any debugging tools or advice on writing
ServiceDesk Plus Cloud system slowness July 13, 2026
Our ServiceDesk Plus Cloud instance on the US west coast is lagging badly today. Technicians are unable to perform basic tasks like picking up a ticket. Anyone else experiencing this and is there an ETA to resolution? Megan Bermudez
Closure Code Options
Good day, Please assist, if it is possible in any way at all(ZIA, form rules, triggers, custom actions, custom function, java script, deluge script or business rules), in ServiceDesk Plus Cloud. To hide, show or mandate certain closure codes per specific
Are there issues with access the service today
We have multiple users reporting issues about being unable to access the service. They get messages about too many redirects to zoho just wondering if others are experiencing issues We have contact support and called but awaiting a response Status pages
Auto Expand Task Request Associated Fields
Is there a current setting to expand any associated Request fields within the Task? I've associated fields but the section is minimized when I open the Task. Not that intuitive if showing Request data needs to be expanded every time.
Capturing monthly payments of leased assets in ServiceDesk Plus
Does anyone have a suggestion of how to capture the monthly costs of leased assets in ServiceDesk Plus? We lease our end-user devices and some infrastructure equipment to spread out the cost over a longer periods. I'm looking for a way to capture the
Feature Request – Region/Division-Based Request Visibility for Requesters
Good day, I would like to submit a feature request for ServiceDesk Plus Cloud regarding requester visibility and access to requests. Current Limitation Our organization operates across multiple regions and divisions. We have regional and divisional managers
Performance Degradation – Investigation in Progress (US DC)
Dear Customers, We are currently experiencing slowness in one of our cluster, which is impacting a subset of customers and causing slower application performance. Our engineering team is actively investigating the issue and working to mitigate it as quickly
Slowness and some users can't connect to Service Desk Plus today
Several reports of Service Desk Plus either not loading for users at all (stuck on a spinning cursor) or those that are connected are getting extremely slow and lagging service. We are Midwest in the US.
Service page details
Anyone have the link to this page? I can not find the one that say specific US I see CN, IN, EU, AU and CA but on the incidents page none show
Issues with Service Desk Plus Cloud today?
I'm getting all sorts of errors and URLs not found, along with it being very slow. Support chat agents all appear to be busy, so normally indicates an issue. Although this page showing all okay? EU ManageEngine On-Demand Service Status
Add a note as first response when a technician is assigned
Hello everyone, Im working with SLA and Im tryng to "automate" first response. Is there a way to automatically add a note as first response when a technician is assigned in SDP Cloud? Ma be through a script or anything. Thanks regards!
Upcoming enhancements in Office 365 calendar, Probes & Discovery in ServiceDesk Plus Cloud
Dear Users, We’re pleased to share an important announcement about the upcoming enhancements in Office 365 calendar, Probes & Discovery in ServiceDesk Plus Cloud Below is a brief run-through of the same. Enhancements Sync Change Schedules to Office 365
Upcoming DR drill in SA on 24th July 2026 and 31st July 2026
Dear Customers, We have planned to conduct our yearly Disaster Recovery(DR) Drill for Zoho Saudi Arabia Service on 24th July 2026 and 31st July 2026 to ensure our DR Readiness in SA Deployment. This will help us support our expanding server far more efficiently.
Upcoming enhancements Product Type icon & Issue fixes in ServiceDesk Plus Cloud
Dear Users, We’re pleased to share an important announcement about the Upcoming enhancements Product Type icon & Issue fixes in ServiceDesk Plus Cloud. Below is a brief run-through of the same. Enhancements Added a new phone icon to the Product Type icon
Subject Query
Is there a setting on the service desk system where we can put the subject of the original request in the email or attached the previous request so people have a better reference?
Requests Conversations Forwarding
Good day, I might be missing the option or it doesn't exist. Is it possible to create a Request Forward Template or some kind of trigger, rule or script when a request, conversation is forwarded it inserts the Signature as configured in the Service Desk
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