How can I convert a corrupted EDB file to PST without losing mailbox data?
Instantly convert a corrupted EDB file to PST with the trusted tool the MailsDaddy EDB to PST Converter Tool. This software safely exports all mailbox items such as emails, contacts, calendars, notes, and attachments into Outlook PST format without data
Update Additional User Fields from a Request
Simple question to begin Can I update Additional User Fields from a Request ? So they would display in the Requester Details Panel on the bottom right of an Incident or Service Request.
Can you block specific attachment file types
Good day, In ServiceDesk on prem, you could block certain file types from being attached on a service request\incident. Is this possible in ServiceDesk Cloud. I have users that upload file types that can not be opened on a smart phone via the ServiceDesk
Experience the all-new ServiceDesk Plus
Explore the all-new ServiceDesk Plus Cloud experience, redesigned and reimagined for the AI era with an always-on Ask Zia assistant, enhanced hyper-adaptability through custom pages, and a revamped user interface. The new ServiceDesk Plus Cloud experience
Custom view for Requester
Hi ALL My Requesters want create some Custom View - how to? They need: 1) All requests of my Department 2) All requests waiting my approval
Time based ticket assign to the technician
Ticket assignment is based on the time to the technician. like we want to assign when create time is before 2 PM to Technician A; after 2 PM, to Technician B.
Email sending issue since 2026/10/05 05:55:30 (EU Datacenter)
Hello, We are experiencing an issue with outbound email delivery in our ManageEngine ServiceDesk Plus environment. The problem started on 2026/10/05 at 05:55:30 and since then all notification emails appear to be failing. We have reviewed our mail infrastructure
Reporting on technician access for audit
Hi, would it be possible to either export or report on technician roles?
Viewing dashboard only
Hello, We have a monitoring system where we can add web URLs. These URLs are displayed on our monitoring screens, which automatically cycle through different pages so our team can keep an eye on them. We would like to add a ServiceDesk Plus Cloud dashboard
Upcoming DR drill in EU DC on 20th September 2026 and 27th September 2026
Dear Customers, We have planned to conduct our yearly Disaster Recovery(DR) Drill for Zoho Europe Service on 20th September 2026 and 27th September 2026 to ensure our DR Readiness in EU Deployment. This will help us support our expanding server far more
Introducing alert management in ServiceDesk Plus
Hello ITSM practitioners, We are excited to announce that the cloud version of ServiceDesk Plus now offers native IT alert management in its enterprise edition, without any additional cost. If your IT team relies on multiple monitoring tools like OpManager
Service Desk Plus cloud version not showing changes
Good day, We are experiencing a problem with Service Desk Plus cloud on all our instances where you do changes to a request like change the status, get no errors yet the change is not displayed in the request. For example created a new Service Catagory
Upcoming enhancements on Custom Module Workflow, Action Nodes, Zoho Flow Action, Triggers for Announcements, Zoho Flow Actions & Rich Text Additional Field Support in ServiceDesk Plus Cloud
Dear Users, We’re pleased to share an important announcement about the Upcoming enhancements on Custom Module Workflow, Action Nodes, Zoho Flow Action, Triggers for Announcements, Zoho Flow Actions, Insert Solution in Request Reply, Technician Group Support
Feature Request: Option to Expand All Conversations by Default in Requests
Allow Technicians to Configure Conversations as Expanded by Default Hello ManageEngine Team, We would like to request a new feature for ServiceDesk Plus regarding the display of request conversations. Current Behavior When viewing a request, older conversation
Setting up connection to Outlook from Service Desk Cloud
We're configuring ServiceDesk Plus Cloud (OnDemand) to connect to our Microsoft 365 tenant for incoming/outgoing mail (Outlook/Office 365 option under Mail Server Settings). Based on ManageEngine's own OAuth documentation for on-prem/MSP editions, we
Change log in a CI
Hello. We are exploring the CMDB module and am wondering if there is a way to add a notes section that technicians can use for changes they make that do not qualify for a CAB. Better yet, add the Comments feature to the CI so that techs can be @ tagged
Upcoming ServiceDesk Plus Cloud UI Revamp
Dear Users, ServiceDesk Plus Cloud is all set for a fresh look. The interface is revamped to ensure a smoother, more contextual user experience. The UI features clearer layouts, a smarter Zia, personalized workspace, customizable navigation, mobile-responsive
Operational Hours
Hi, We would like the ability to reference the Department fields in the Operational Hours configuration. Currently only Site and/or Groups are being referenced. We have multiple clients in our Sites that sometimes have varying Operational Hours. The ability
Migration from ServiceDesk Plus On-Premises to ServiceDesk Plus Cloud
Hi I am planning to migrate ManageEngine ServiceDesk Plus from an On-Premises server to ServiceDesk Plus Cloud. What are the key things that need to be considered and prepared during the migration process? I would also like to know what common issues
How to email notification to a specific user when a specific Onboarding service template is created?
Onboarding new hire service ticket is generated, I would like the specific user Line Manager/Supervisor (not technician) to be notified by email.
Move Ticket between Account in MSP Cloud
Hello, I would like to know if anyone has been able to move a ticket from one account to another within the same MSP instance (not between different instances). In our case, we have a monitoring tool monitoring a large number of clients. The alerts we
Upcoming enhancements on Claude Integration, New Variables for Request Email Notifications and Ask Zia Enhancements in ServiceDesk Plus Cloud.
Dear Users, We’re pleased to share an important announcement about the upcoming enhancements on Claude Integration, New Variables for Request Email Notifications and Ask Zia Enhancements in ServiceDesk Plus Cloud. Below is a brief run-through of the same.
Upcoming enhancements on Fine-Grained , Global & Individual Report Settings, SLA Breach Prediction, AI Insights in Request Details page and SharePoint Integration for Ask Zia in ServiceDesk Plus Cloud
Dear Users, We’re pleased to share an important announcement about the upcoming enhancements on Fine-Grained Report Settings, Global Report Settings, Individual Report Settings (Tabular and Matrix Reports Only), SLA Breach Prediction by Zia, AI Insights
first name on the reply template
i know it has been asked before but i cant seem to get a clear answer on the previous posts so i'm creating this post to get my answer. Is the variable first name already been added on the request template? i would really want that as our naming format is lastname,firstname which make it really weird when we used the $requestname variable Request template will be something like below ------------------------------------------------------------------- Hi FirstName, This is an acknowledgement mail
Localized currency formatting (thousands separators) on Purchase Orders
Hi team, Could we request a fix/enhancement for the currency display on Purchase Orders? Right now, large amounts don't include thousands separators (for example, showing 1999999.00 instead of $1,999,999.00). This makes high-value import orders hard to
Migration ServiceDesk Plus Cloud to Zoho Desk Ent
May I know field mapping between SDP Cloud and Zoho Desk?
Upcoming DR drill in AU DC on 20th September 2026 and 27th September 2026
Dear Customers, We have planned to conduct our yearly Disaster Recovery(DR) Drill for Zoho Australia Service on 20th September 2026 and 27th September 2026 to ensure our DR Readiness in AU Deployment. This will help us support our expanding server far
Emails not being sent from Service Desk
Hey folks, We noticed recently that the emails from the service desk have not been sending. Originally I thought it may have been a problem with our Email Security however after some investigation it looks like the emails are not being sent at all as
Prefix for Requests
Hi Team, Is the ability to create a prefix for Requests still in the roadmap? As is quite common we would look at prefixes to differentiate between Incident and Service. Along with potentially custom prefixes to identify requests for different Servicedesk
Upcoming enhancements on Navigation & Footer Settings, Assets, CMDB Criteria and Issue Fixes in ServiceDesk Plus Cloud.
Dear Users, We’re pleased to share an important announcement about the upcoming enhancements on Navigation & Footer Settings, Assets, CMDB Criteria and Issue Fixes in ServiceDesk Plus Cloud. Below is a brief run-through of the same. Enhancements Navigation
Combinar y des combinar solicitud
Buenas tardes, El problema que se nos presento fue que combinamos varios tickets en uno solo, pero a la hora de sacar el reporte nos percatamos que solo aparece el ticket maestro y los que van combinados dentro de ese no, por lo cual empezamos a ver si
Capturing monthly payments of leased assets in ServiceDesk Plus
Does anyone have a suggestion of how to capture the monthly costs of leased assets in ServiceDesk Plus? We lease our end-user devices and some infrastructure equipment to spread out the cost over a longer periods. I'm looking for a way to capture the
Help Card does not show automatically
Am I doing something wrong? When a Help Card is set for a template, I would expect this to be in an open state automatically? Instead it seems like the user is expected to click on a Help button, located top-right and out of line of site for the user
Upcoming enhancements in Office 365 calendar, Probes & Discovery in ServiceDesk Plus Cloud
Dear Users, We’re pleased to share an important announcement about the upcoming enhancements in Office 365 calendar, Probes & Discovery in ServiceDesk Plus Cloud Below is a brief run-through of the same. Enhancements Sync Change Schedules to Office 365
UserConf Nordics - September 10 & 11
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Zia and ServiceDesk plus Cloud Teams app have not been working correctly since launch
We have had nothing but problems using Zia since our launch in March, particularly with the ServiceDesk plus Cloud Teams app. The app chat dropped our users into a loop where they had to "add a note" to requests that didn't exist. Then it was returning
On behalf of requester details
Please explain the reasoning behind this setup. If a requester opens a ticket on behalf of another user the request shows the requesters details but gives no information about the on behalf of user needing the support. With the users in the image below,
Change request site at arrival
By default, a request is routed to the requesters site. If an external requester can serve multiple sites, but they are assigned to the default site upon their first request. This causes the following issues: An requester from Site A cann't send a request
Upcoming enhancements in Maintenance of Task, Problem Closure Rule, Problem Form Rules, Problem Workflow and Revamped System Notification Email Templates in ServiceDesk Plus Cloud
Dear Users, We’re pleased to share an important announcement about the upcoming enhancements in Maintenance of Task, Problem Closure Rule, Closure Rule Violation Handling, Problem Form Rules, Problem Workflow, Microsoft Teams - Conversational Zia Support
Upcoming enhancements in Analytics Integration, Custom Scripts in ServiceDesk Plus Cloud
Dear Users, We’re pleased to share an important announcement about the upcoming enhancements in Analytics Integration, Custom Scripts in ServiceDesk Plus Cloud Below is a brief run-through of the same. Enhancements Analytics Integration Initial integration
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