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            • Most Discussed Topics

            • 'User does not have this permission" error when creating lookup field

              Hello all, I am new to SDP and am trying to create a request form. When adding a lookup field, I am receiving an error message stating 'User does not have this permission'. I have full admin access, so the message is confusing. This seems to happen no
            • Change Actionable email submit giving error

              All We are getting the below error message on Change Approvals viz email. The workflows and Integrations are setup and it just started happening the last few days. We are getting this on the top of the approval email and we have never seen this before
            • Where to find Technician API Key for rest

              Hi, Using ServiceDesk plus On Demand, I'm trying to get hold of my technician API key, i've seem various versions.. for different version, non seem to be valid. Clicking on my profile - no option, personalise - again no option, going into settings, and
            • Teams Channel Addin Search Requests by Ticket ID or Requesting User

              As a helpdesk operator i want the ability to use the teams addin to highlight a ticket and discuss it in teams; i want to be able to search for a request/incident by requestor or request #ID in addition to current request title. the current ability to
            • Service outage dashboard

              Has anyone come up with a clever way to show a service outage dashboard on the requester portal? Something that shows information on known system outages and their status. I was hoping to leverage the Executive Dashboard feature to build something from