Combined user section with requesters and technicians
Hello Team, In Ondemand SD+, We can achive below benifits If we can have "User" format where both technicians and requesters are part of it. Like we do have in Onpremise SD+. We can mark technicians as VIP. (In Ondemand, currently its not possible). If
Multiple Domains (AAD and/or AD)
Is there a way to import users from 2 different Active Directory or Azure Active Directory? For example, I want to import all of our users from Company "A" and Company "B" both are in different Tenants. We are able to do this with our current on-prem
DR Drill Zoho US on 24 Dec 2022 and 31 Dec 2022
Dear Customers, We have planned to conduct our yearly DR Drill for Zoho US Services on 24 Dec 2022 and 31 Dec 2022 to ensure our DR Readiness in US Deployment. This will help us support our expanding server far more efficiently. Below is the schedule
DR Drill - Zoho EU and AU on 20 Nov 2022 and 27 Nov 2022
Dear Customers, We have planned to conduct our yearly DR Drill for Zoho EU(Europe) & AU(Australia) Services on 20 Nov 2022 and 27 Nov 2022 to ensure our DR Readiness in EU & AU Deployment. EU switch will happen in the morning and AU switch in the evening.This
[SDF-87441] Microsoft Flow
Any plans to provide integration with Microsoft Flow?
Request's access to specific users
We found quite useful to allow specific users (normally, also requestors) to access other requesters' requests. This should be user based and not dependent on department or site. As example, I do not want my department or site colleagues to have access
Servicedesk Cloud SLA Reports
The SLA reports lack the detail needed by my business and we want to create a rich set of KPI's to issue both for improvement and for the business to measure. The Time Elapsed Analysis is the sort of metric we would like to publish with a criteria logged
View all Open Requests and Tasks from main Requests screen
Hey there. I would like to create a custom filter to show all open (non-resolved) requests and tasks for my technicians. I can see the requests fine, but is there no way to include all outstanding tasks as well? Single pane of glass to see all outstanding
Need ticket responses to show full thread
Right now when a technician uses the reply function in the web interface the only portion that is e-mailed to the user is the most recent reply not the entire history. We would like the user to receive the entire history when we reply to a ticket, is
SDP (Cloud) and Azure DevOps bi-directional updates and ability to create ADO Work Items through SDP
I am looking for something akin to this, https://pitstop.manageengine.com/portal/en/kb/articles/azure-devops-integration or https://dev.azure.com/HackSys-dev/ManageEngine%20-%20ServiceDesk%20Plus/_git/Scripts but written for SDP (Cloud), so in Deluge.
Add a watcher to a request
Hi, We would like to add watchers to request. These watchers would need to have single request permission to read the whole request. For now we only have the option between 4 'Requester allowed to view' roles: Show only their own requests Show all
Warranty Status - HP, DELL and LENOVO
Good Afternooon All What is the current status of using the REST API to import the warranty status ofr HP, DELL and LENOVO. When we signed up a for the SDP Cloud version i was informed that i should be able to pull this info in using the API. Logged a
Customization of Widget shown on Right side of all request screens
Does SDP (Cloud) allow customization of fields shown in the right side panel in all request screens? We do not use all of the default fields, and we like to instead be able to place some of our custom fields. Our prior system showed all data on one
Ticket Closure Happens Before SLA Can be Applies to Request by Business Rule
Hello folks, We have run into an issue with our cloud application where when a technician closes a request from the edit request dialogue by setting the dropdown to closed and updating the other mandatory closure fields the request closure happens first
SDP Cloud version details and upgrade query
Dear All, We are keen to know version details for SDP Cloud as in where to trace it from within SDP Cloud UI. Also, curios to know any periodic intervals wherein ManageEngine upgrades SDP Cloud in the background. Regards,
Unified Agent Availability in SDP Cloud
Is there any update on when the Unified Agent will be available for use with SDP Cloud?
[SDP Cloud] Help Card for template request
Hello Support. Is there a possibility to configure a Help Card to register tickets in ServiceDesk Plus Cloud? That is to say: Use this area to display a short description or any instruction, notes, or guidelines for Requester. This is an example of what we need in ServiceDesk Plus Cloud: This is a configuration made in ServiceDesk Plus OnPremise: Regards, Rafael Vega.
Searching keywords in Solutions
Hello The keyword search resulting in suggested solutions feature used within requests is fantastic but I'm wondering why this same feature is not within the Solutions module. The search options are limited as per below image, unless I'm missing something
Separate Table Settings for each View
You can set up custom views to display rows based upon selected criteria. It would also be nice to have a table setting for that custom view so that I could see additional columns for just that specific view. Right now, if I want to see the column in question, I have to change the table setting, which is global; it affects all views. I only need the column for one view.
Integration with Azure DevOps
We'd like to see integration with Azure DevOps to help us escalate Problems to our internal development team as well as integrate development releases through Change Management efficient with minimal duplication in data input across the two products.
Integration with InTune (Endpoint Manager)
As more clients are moving toward InTune and co-managed environments with SCCM it would be great to integrate the Asset Discover and management with this product.
Issue with the font formatting
Hello, After some updates on sdpondemand.manageengine.com portal Service, we have a lot of issues, which we didn't have before. Is it possible to personalize the formatting of the text when I reply or create the requests? Today the formatting of the text has been changed and default text formatting became Times new Roman with small letters. Previously there was Arial or Verdana font by default, but now it is removed.. It does not match the formating rules for our company. As well Times new roman
New Date criteria in Maintenance Module
Hi guys, Would it be possible to have a new scheduled date criteria in the Cloud Maintenance module which would be "The first, second, third, fourth Monday, Tuesday, Wednesday, Thursday, Friday of the month"? Thank You.
Integration ServiceDesk Plus Cloud with WhatsApp
Hello Support, Can ServiceDesk Plus Cloud integrate with Whatsapp? Or are this integration planned? Regards, Rafael Vega.
Email fetching broken
All of a sudden our email fetching for all our sdp instances has failed yet the outgoing smtp is still working using the same username and password. We are using O365 & everything looks normal. There errors we are getting say it is unable to authenticate.
Limits on Category, Sub Category, and Items Service Desk Plus Cloud
I am looking into revamping the current organization we have in place to eliminate old unused categories, subs and items. I was told there was a limit on how many of each there could be but have not found an answer as to if that is the case and if so
Service Request SLA Configuration
Hello, I am trying to set up or service request SLA and I'm not seeing any way to configure different SLAs depending on a field value (ex. status, priority). Is there any way that I can use a field value as a rule to configure different SLA's for service
Common Functional example for Azure Devops Integration SDP Cloud
this is relatively an easy user story (one that you shouldn't need customers to work out for you) as a helpdesk admin using SDP Cloud edition (NOT SERVER) i want to escalate a ticket to my engineering team in azure devops I will manually assign the ticket
Commited availability of SDP On Demand
Hi. We have a couple of banking customers that wants to use SDP OnDemand. However they are asking which is the Availability % commited for SDP Cloud once the terms of usage were accepted. Does ME has some document that states the commited availabili
Planned DR Drill for CN(China) and JP(Japan) Services on 29 Oct 2022 and 5th Nov 2022
Dear Customers, We have planned to conduct our yearly DR Drill for ZOHO CN(China) & JP(Japan) Services on 29 Oct 2022 and 5th Nov 2022 to ensure our DR Readiness in CN & JP Deployment. CN switch will happen in the morning and JP switch in the evening. This
Software Suit with different manufacturer ?
Hi Team, I want to create some software suits to count the installations. For example: Solidworks 2020. the SP03 is different with SP04, SP05. But they are the same software. i can't create a software suit to include them. Any good advice? Thank y
Assets: How do I import laptops using CSV?
Suppose we have this situation: We know a product name: it's a laptop We have a bunch of serial numbers associated with this laptop product We prepare a CSV file for import. Sample is below: During the import, we forced to specify workstation name (FQDN):
Assets: How do I import 40 assets without a CSV?
Let's say, I have - Created a product: Dell 24 Monitor P2423D - Have a bunch of serial numbers (these are modified for security reasons): G0XMVK9, 1YWMVK9, HXWMVK9, H8RMVK9, CXWMVK9, J10MVK9, DFPMVK9, FVBMVK9, FXWMVK9, 6YWMVK9, 1HRMVK9, CVBMVK9, FGRMVK9,
ServiceDesk Plus Cloud: Irrevocable loss of inline images in certain ServiceDesk Plus Cloud modules
Dear Customers, Inline images for certain modules of ServiceDesk Plus Cloud were irrevocably lost between Sept. 7th, 2022 and Sept. 10th, 2022 for certain customers. Impacted modules: Request Notifications and Reply Solutions Tasks Problem What went
End of Support for older TLS versions
In order to keep your communication with ServiceDesk Plus (Cloud) more secure, we will be retiring the support for older TLS versions 1.0 and 1.1 by 31 August 2018, and you need to upgrade to TLS v1.2 to enjoy uninterrupted and secure transfer of data. What is SSL/Early TLS? Transport Layer Security (TLS), formerly Secure Sockets Layer (SSL), is the old security standard for setting up connections between systems. It requires encrypting information in transit to ensure privacy, and authenticating
ManageEngine named a Challenger in the 2022 Gartner® Magic Quadrant™ for ITSM Platforms
Dear customers, We are excited to announce that ManageEngine has been recognized as a Challenger in the latest Gartner® Magic Quadrant™ for ITSM Platforms. This is the third year in a row we have been positioned in the annual research by Gartner.
Execute actions automaticlly after approval in requests?
Hi Team, I am trying to config some life cycle for some requests. Is there a way to do this ? Once a request is approved. execute the next action automaticlly. if it is rejected. execute another action. Thank you.
Masterclass 2022, Season 2 - Episode 4: Integrate ServiceDesk Plus Cloud with Microsoft 365 (November 16)
Dear Customers, The fourth episode of the Masterclass 2022 series is fast approaching! In this episode, we'll learn how organizations bring enterprise service desks into their digital workspaces by integrating with the Microsoft ecosystem. Further, we'll
Product-Vendor association is being used by a module. Hence cannot delete it
Dear Manage Engine Expert, I just create a demo asset with product and vendor relationship for test purpose. However, the product cannot be delete. So I go to vendors section and willing delete the assoication alternately, it seem also lock for deletion.
Add last note to Email Notification
Hi, Is it possible to add the last note to an email notification. When re-assigning tickets between IT Teams, it would be nice if the email contained the last note added, i couldn't see a variable in the email templates for this? Regards, Jamie
Next Page