Upcoming enhancements on Navigation & Footer Settings, Assets, CMDB Criteria and Issue Fixes in ServiceDesk Plus Cloud.
Dear Users, We’re pleased to share an important announcement about the upcoming enhancements on Navigation & Footer Settings, Assets, CMDB Criteria and Issue Fixes in ServiceDesk Plus Cloud. Below is a brief run-through of the same. Enhancements Navigation
first name on the reply template
i know it has been asked before but i cant seem to get a clear answer on the previous posts so i'm creating this post to get my answer. Is the variable first name already been added on the request template? i would really want that as our naming format is lastname,firstname which make it really weird when we used the $requestname variable Request template will be something like below ------------------------------------------------------------------- Hi FirstName, This is an acknowledgement mail
Change log in a CI
Hello. We are exploring the CMDB module and am wondering if there is a way to add a notes section that technicians can use for changes they make that do not qualify for a CAB. Better yet, add the Comments feature to the CI so that techs can be @ tagged
Migration from ServiceDesk Plus On-Premises to ServiceDesk Plus Cloud
Hi I am planning to migrate ManageEngine ServiceDesk Plus from an On-Premises server to ServiceDesk Plus Cloud. What are the key things that need to be considered and prepared during the migration process? I would also like to know what common issues
Introducing alert management in ServiceDesk Plus
Hello ITSM practitioners, We are excited to announce that the cloud version of ServiceDesk Plus now offers native IT alert management in its enterprise edition, without any additional cost. If your IT team relies on multiple monitoring tools like OpManager
Combinar y des combinar solicitud
Buenas tardes, El problema que se nos presento fue que combinamos varios tickets en uno solo, pero a la hora de sacar el reporte nos percatamos que solo aparece el ticket maestro y los que van combinados dentro de ese no, por lo cual empezamos a ver si
Upcoming enhancements on Claude Integration, New Variables for Request Email Notifications and Ask Zia Enhancements in ServiceDesk Plus Cloud.
Dear Users, We’re pleased to share an important announcement about the upcoming enhancements on Claude Integration, New Variables for Request Email Notifications and Ask Zia Enhancements in ServiceDesk Plus Cloud. Below is a brief run-through of the same.
How Do i Convert Mac OLM File to PST?
I'm looking for a reliable method t convert Mac OLM Files to PST in bulk
Capturing monthly payments of leased assets in ServiceDesk Plus
Does anyone have a suggestion of how to capture the monthly costs of leased assets in ServiceDesk Plus? We lease our end-user devices and some infrastructure equipment to spread out the cost over a longer periods. I'm looking for a way to capture the
Help Card does not show automatically
Am I doing something wrong? When a Help Card is set for a template, I would expect this to be in an open state automatically? Instead it seems like the user is expected to click on a Help button, located top-right and out of line of site for the user
How can I convert a corrupted EDB file to PST without losing mailbox data?
Instantly convert a corrupted EDB file to PST with the trusted tool the MailsDaddy EDB to PST Converter Tool. This software safely exports all mailbox items such as emails, contacts, calendars, notes, and attachments into Outlook PST format without data
Upcoming enhancements in Office 365 calendar, Probes & Discovery in ServiceDesk Plus Cloud
Dear Users, We’re pleased to share an important announcement about the upcoming enhancements in Office 365 calendar, Probes & Discovery in ServiceDesk Plus Cloud Below is a brief run-through of the same. Enhancements Sync Change Schedules to Office 365
UserConf Nordics - September 10 & 11
Register now!
Zia and ServiceDesk plus Cloud Teams app have not been working correctly since launch
We have had nothing but problems using Zia since our launch in March, particularly with the ServiceDesk plus Cloud Teams app. The app chat dropped our users into a loop where they had to "add a note" to requests that didn't exist. Then it was returning
On behalf of requester details
Please explain the reasoning behind this setup. If a requester opens a ticket on behalf of another user the request shows the requesters details but gives no information about the on behalf of user needing the support. With the users in the image below,
Change request site at arrival
By default, a request is routed to the requesters site. If an external requester can serve multiple sites, but they are assigned to the default site upon their first request. This causes the following issues: An requester from Site A cann't send a request
Upcoming enhancements in Maintenance of Task, Problem Closure Rule, Problem Form Rules, Problem Workflow and Revamped System Notification Email Templates in ServiceDesk Plus Cloud
Dear Users, We’re pleased to share an important announcement about the upcoming enhancements in Maintenance of Task, Problem Closure Rule, Closure Rule Violation Handling, Problem Form Rules, Problem Workflow, Microsoft Teams - Conversational Zia Support
Upcoming enhancements in Analytics Integration, Custom Scripts in ServiceDesk Plus Cloud
Dear Users, We’re pleased to share an important announcement about the upcoming enhancements in Analytics Integration, Custom Scripts in ServiceDesk Plus Cloud Below is a brief run-through of the same. Enhancements Analytics Integration Initial integration
Can you create a custom request view that dynamically adjusts to the logged in technician?
My searches say that there should be an "Assigned Technician = Logged in Technician" option in the custom views builder, but it does not exist for me. How can I create a custom view that will show assigned requests of the logged in user, along with other
How do you organise your Service Catalogue?
Hello all I am looking into rebuilding our Service Catalogue for our company to capture better metrics and offer a better experience for end users. I believe I am correct that a typical Service Catalogue will consist of Category, Subcategory, Item which
e signing a PO
Can we have a feature in the PO that will have the possibility to have E-Sign integrate like Docusign so PO can be signed and tracked, Having a field signing authority is not enough for organization these days, as you cant tell who edited that field and vendors usually want hard signatures. I see that Zoho already integrates with Sign Easy, is there any way to integrate as well with PO signing module? Thank you
Copilot Integration
We use Copilot and it would be good if it could integrate with Service Desk Plus Cloud.
Upcoming enhancements on Microsoft Teams Widget, Outlook Calendar, Custom Widgets and Microsoft Entra ID in ServiceDesk Plus Cloud.
Dear Users, We’re pleased to share an important announcement about the upcoming enhancements on Microsoft Teams Widget, Outlook Calendar, Custom Widgets and Microsoft Entra ID in ServiceDesk Plus Cloud. Below is a brief run-through of the same. Enhancements
Customize Request Cancelation Reason
Is it possible to customize the Reason list for canceling requests? I can't seem to find the option in the settings
Introducing Zia AI Agents in ServiceDesk Plus Cloud
Hello ServiceDesk Plus users, We're excited to announce the general availability of Zia Agents in the cloud version of ServiceDesk Plus. Register now for our free training on Zia Agents for ServiceDesk Plus Apr. 7, 2026 3pm AEST Register now 11am BST
Portal Views
It would be great as a technician to have the option to toggle on the end user / customer view of the self service portal, and then be able to toggle back to the technician view. This is helpful for training and understanding what end users see.
llkj
Frequency of Product Roadmap updates and releases
Hello, Please could you advise how often the Product Roadmap is either released or updated? Monthly/quarterly/no routine? Thank you Joseph
Service Desk Plus Cloud App
Good day, Is it possible to see Service Desk Plus cloud, Project tasks in the Service Desk Plus cloud android app? It seems to only display the request task. Thank you. Regards
wlaml
waml
wal
Teams Chat Integration > First Time Response Trigger
My team use the Teams integration within SDP to trigger a group chat for communication with the requester. It doesn't look like the trigger of the group chat accounts towards the First Time Response. Is that the case? If so, any way that it could?
Announcement Center / History Section for requester visibility
Currently, end users can only see active announcement banners and there is no simple way to consult previous announcements or communication history. It would be extremely valuable to introduce an “Announcement Archive” or “Announcement History” section
Lifecycle vs Workflows for asset management
Hello Development team, I am working on asset management within my organisation, using SDP Cloud. I have investigated two ways to manage the operational life of an asset - Lifecycles and Workflows. I have looked over the Product Roadmap and can see a
Configuración de sincronización en el servidor donde está el Directorio Activo
Buenas tardes, recientemente cambiamos nuestro servidor del directorio activo por los cual ya no se sincronizan los usuarios con el Servicedesk plus, quisiera saber cómo se aplica la configuración ya que no hay documentación de las personas que estaban
A working example of a Custom Script that retrieves CI data from the CMDB
Hi Everyone, I've been designing a Normal Change Request template. One of the features of the template is to provide the Service Owner (the "Owned by" field in the CMDB) given a selected Configuration Item (CI) from the CMDB. When the Change Request is
Debugging custom scripts?
Hey all, I've been asked by my team to do some custom scripts for use in form rules, but while I'm relatively good at Javascript it's hard going without any sort of debugging, feedback, error logs, etc. Are there any debugging tools or advice on writing
ServiceDesk Plus Cloud system slowness July 13, 2026
Our ServiceDesk Plus Cloud instance on the US west coast is lagging badly today. Technicians are unable to perform basic tasks like picking up a ticket. Anyone else experiencing this and is there an ETA to resolution? Megan Bermudez
Closure Code Options
Good day, Please assist, if it is possible in any way at all(ZIA, form rules, triggers, custom actions, custom function, java script, deluge script or business rules), in ServiceDesk Plus Cloud. To hide, show or mandate certain closure codes per specific
Next Page