How can I convert a corrupted EDB file to PST without losing mailbox data?
Instantly convert a corrupted EDB file to PST with the trusted tool the MailsDaddy EDB to PST Converter Tool. This software safely exports all mailbox items such as emails, contacts, calendars, notes, and attachments into Outlook PST format without data
Asset Audit Feature Request: Last Scanned with EPC column
With many remote employees, it would be helpful to have a Last Scanned column in the audit in SDP Cloud if a customer has the Endpoint Central (Cloud) integration enabled. If an audit is technician led, this would give a technician a better scope to assess
Business Rules vs Triggers: What is the difference?
Hi all, I have a cascading set of Business Rules that re-assign a service request to different teams, based on input of data in custom additional fields (meant for each different team). I can see that Business Rules and Triggers look almost identical,
How can I create a hyperlink field in ManageEngine ServiceDesk Plus that redirects users to another website?
Add a dedicated field that allows customers to click and redirect to an external website. The hyperlink should be displayed as a clickable link, not as plain text in the Description field. I tried using the Description field, but the customer rejected
Removal of weak ciphers across all DCs
Why this change? Weak and outdated ciphers are vulnerable to known attacks.Strong ciphers protect data in transit and help us meet industry security and compliance standards.Consistent cipher policy across all DCs reduces security risk for every customer.
Importing emails from M365 Outlook to SDP Cloud has stopped.
Since around 3:00 PM JST on October 20, automatic import of requests from the M365 mailbox to SDP Cloud has stopped working. We reconfigured the mail server, and while we can send emails, we are unable to receive them. Is the email import function on
User facing service catalogue with How Do I template
Hi In currently building the service catalogue for the company I work for I have two main templates of Request for Access and Request a Change. Pretty much every item will be included on them. I've started thinking about a third template of How Do I?
Service Desk Plus Cloud with Telephony
Has anyone integrated Service Desk Plus Cloud with Cisco Cloud that can provide me a link to detailed system requirements that isn't a link to the Service Desk Plus Help Guide? I need detailed requirements that I can share with Infrastructure individuals.
Integration with Power BI
We are currently in the process of moving from Service Desk Plus to the cloud version. I currently have a Power BI dashboard that takes all the service desk data and displays it in a meaningful format. I'm connected to a SQL server database so the integration
Asset Audit Idea/Feature Request: Ability to scan assets in the SDP Cloud browser version
It's great to be able to scan assets with the mobile app of SDP Cloud, but usually my team is on their computers with the SDP Cloud open in the browser to do their work. They have handheld scanners connected to their computers. It would be nice for them
Technicians showing offline even though they are using SDP
This issue started happening around 20th January 2026. We have noticed an issue where Technicians are using Service Desk Plus Cloud, but in the top right it shows them as offline. Also if you go into Tech Availability Chart hey also show as offline in
Ticket History for Assets
For assets, the history tab has 3 history sub-categories: History, State History, and Assignment History. It's a shame that there's not a Ticket History to track tickets that the asset was associated with. What if there was a series of incident tickets
Upcoming permanent Datacenter switch for Zoho services from Japan1 DC to Japan2 DC on October 24, 2026
Dear Customers, We have planned to conduct permanent DataCenter switch for Zoho services from Japan1 DC to Japan2 DC on October 24, 2026. This will help us support our expanding server far more efficiently. Below is the schedule for switch operation Our
Update – New IP Ranges for EU Data Center
Dear Customer, There is an IP addition regarding mail processing in EU DC. The below mentioned IP have to be provided in addition to the old ones to the customers who enabled whitelisting in their mail server. New IPs: 185.230.212.139 Existing IPs: 31.186.226.139
Managing Project Requests and Approvals in ServiceDesk Plus Cloud
Hi everyone, Within our organization, we currently use a form to submit new project requests. This form captures information such as the project objectives, background information, added value for the organization, the proposed project manager and much
Upcoming enhancements on Zia Features, ADManager Plus Integration & Test Webhook with Full Record Data in ServiceDesk Plus Cloud
Dear Users, We’re pleased to share an important announcement about the Upcoming enhancements on Zia Features, ADManager Plus Integration & Test Webhook with Full Record Data in ServiceDesk Plus Cloud. Below is a brief run-through of the same. Enhancements
Automatic approver escalation or delegation
For multiple approvers, what if the first approver is on emergency leave and cannot approve the request, is there an automatic escalation to the next approver?
Update: Reminder Emails and Notifications for Pending Approvals: Ensuring Timely Actions
Is there an update for the procedure posted for this topic? I just assumed that Global Functions is now Custom Functions? And i cannot find Technician Key under Integrations
Lifecycle vs Workflows for asset management
Hello Development team, I am working on asset management within my organisation, using SDP Cloud. I have investigated two ways to manage the operational life of an asset - Lifecycles and Workflows. I have looked over the Product Roadmap and can see a
Update Additional User Fields from a Request
Simple question to begin Can I update Additional User Fields from a Request ? So they would display in the Requester Details Panel on the bottom right of an Incident or Service Request.
Can you block specific attachment file types
Good day, In ServiceDesk on prem, you could block certain file types from being attached on a service request\incident. Is this possible in ServiceDesk Cloud. I have users that upload file types that can not be opened on a smart phone via the ServiceDesk
Experience the all-new ServiceDesk Plus
Explore the all-new ServiceDesk Plus Cloud experience, redesigned and reimagined for the AI era with an always-on Ask Zia assistant, enhanced hyper-adaptability through custom pages, and a revamped user interface. The new ServiceDesk Plus Cloud experience
Custom view for Requester
Hi ALL My Requesters want create some Custom View - how to? They need: 1) All requests of my Department 2) All requests waiting my approval
Time based ticket assign to the technician
Ticket assignment is based on the time to the technician. like we want to assign when create time is before 2 PM to Technician A; after 2 PM, to Technician B.
Email sending issue since 2026/10/05 05:55:30 (EU Datacenter)
Hello, We are experiencing an issue with outbound email delivery in our ManageEngine ServiceDesk Plus environment. The problem started on 2026/10/05 at 05:55:30 and since then all notification emails appear to be failing. We have reviewed our mail infrastructure
Reporting on technician access for audit
Hi, would it be possible to either export or report on technician roles?
Viewing dashboard only
Hello, We have a monitoring system where we can add web URLs. These URLs are displayed on our monitoring screens, which automatically cycle through different pages so our team can keep an eye on them. We would like to add a ServiceDesk Plus Cloud dashboard
Upcoming DR drill in EU DC on 20th September 2026 and 27th September 2026
Dear Customers, We have planned to conduct our yearly Disaster Recovery(DR) Drill for Zoho Europe Service on 20th September 2026 and 27th September 2026 to ensure our DR Readiness in EU Deployment. This will help us support our expanding server far more
Introducing alert management in ServiceDesk Plus
Hello ITSM practitioners, We are excited to announce that the cloud version of ServiceDesk Plus now offers native IT alert management in its enterprise edition, without any additional cost. If your IT team relies on multiple monitoring tools like OpManager
Service Desk Plus cloud version not showing changes
Good day, We are experiencing a problem with Service Desk Plus cloud on all our instances where you do changes to a request like change the status, get no errors yet the change is not displayed in the request. For example created a new Service Catagory
Upcoming enhancements on Custom Module Workflow, Action Nodes, Zoho Flow Action, Triggers for Announcements, Zoho Flow Actions & Rich Text Additional Field Support in ServiceDesk Plus Cloud
Dear Users, We’re pleased to share an important announcement about the Upcoming enhancements on Custom Module Workflow, Action Nodes, Zoho Flow Action, Triggers for Announcements, Zoho Flow Actions, Insert Solution in Request Reply, Technician Group Support
Feature Request: Option to Expand All Conversations by Default in Requests
Allow Technicians to Configure Conversations as Expanded by Default Hello ManageEngine Team, We would like to request a new feature for ServiceDesk Plus regarding the display of request conversations. Current Behavior When viewing a request, older conversation
Setting up connection to Outlook from Service Desk Cloud
We're configuring ServiceDesk Plus Cloud (OnDemand) to connect to our Microsoft 365 tenant for incoming/outgoing mail (Outlook/Office 365 option under Mail Server Settings). Based on ManageEngine's own OAuth documentation for on-prem/MSP editions, we
Change log in a CI
Hello. We are exploring the CMDB module and am wondering if there is a way to add a notes section that technicians can use for changes they make that do not qualify for a CAB. Better yet, add the Comments feature to the CI so that techs can be @ tagged
Upcoming ServiceDesk Plus Cloud UI Revamp
Dear Users, ServiceDesk Plus Cloud is all set for a fresh look. The interface is revamped to ensure a smoother, more contextual user experience. The UI features clearer layouts, a smarter Zia, personalized workspace, customizable navigation, mobile-responsive
Operational Hours
Hi, We would like the ability to reference the Department fields in the Operational Hours configuration. Currently only Site and/or Groups are being referenced. We have multiple clients in our Sites that sometimes have varying Operational Hours. The ability
Migration from ServiceDesk Plus On-Premises to ServiceDesk Plus Cloud
Hi I am planning to migrate ManageEngine ServiceDesk Plus from an On-Premises server to ServiceDesk Plus Cloud. What are the key things that need to be considered and prepared during the migration process? I would also like to know what common issues
How to email notification to a specific user when a specific Onboarding service template is created?
Onboarding new hire service ticket is generated, I would like the specific user Line Manager/Supervisor (not technician) to be notified by email.
Move Ticket between Account in MSP Cloud
Hello, I would like to know if anyone has been able to move a ticket from one account to another within the same MSP instance (not between different instances). In our case, we have a monitoring tool monitoring a large number of clients. The alerts we
Upcoming enhancements on Claude Integration, New Variables for Request Email Notifications and Ask Zia Enhancements in ServiceDesk Plus Cloud.
Dear Users, We’re pleased to share an important announcement about the upcoming enhancements on Claude Integration, New Variables for Request Email Notifications and Ask Zia Enhancements in ServiceDesk Plus Cloud. Below is a brief run-through of the same.
Next Page