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                      • Announcements

                      • Upcoming enhancements in integration, setup,CMDB , and worklog in ServiceDesk Plus Cloud

                        Dear Users, We are elated to announce the upcoming enhancements in integration, setup,CMDB , and worklogs in ServiceDesk Plus Cloud.Below is a brief run-through of the same. New Feature Integration Azure OpenAI Integration Integrate ServiceDesk Plus Cloud
                      • Upcoming enhancement in ServiceDesk Plus Cloud

                        Dear users , We are elated to announce the upcoming enhancement in DRE sendmail Offloading in ServiceDesk Plus Cloud. DRE sendmail Offloading Emails sent via sendmail in Custom Functions are now treated as system notifications. Limitations Emails will
                      • ServiceDesk Plus Cloud Access Issues: Resolved

                        Dear Customers, We’d like to update you regarding the recent access issues you may have experienced with the SDP Cloud application. The root cause has been identified as a broader incident affecting Our EU Datacentre, which in turn impacted accessibility
                      • [Exclusive Webinar] ITOM + ITSM: A unified approach to incident, asset, and change management

                        Hi there, If your ITSM team is dealing with: Alarm fatigue from constant unnecessary alarms Outdated CMDBs causing audit risks Manual workflows slowing down resolutions Limited visibility into asset relationships Incidents only addressed after users are
                      • Ongoing Mail Fetching Issue - IN Data Center

                        Dear Customers, We are currently experiencing an issue impacting mail fetching for a subset of customers hosted in our India Data Center. Our team is actively working on resolving the problem. Kindly refrain from making any changes to your mail server
                      • Most Discussed Topics

                      • ServiceDesk Plus Cloud: Issue with Mail

                        Dear Customers, We are currently experiencing issues with mail fetching and sending within the ServiceDesk Plus Cloud application. This issue is affecting certain customers hosted in our EU data centre. We understand the inconvenience this may cause and
                      • Multiple SAML Identity Providers

                        Hi, currently we are using Azure AD IdP with SAML integration on SDP Cloud. We have situation where our Group Company uses Google Workspace for different email domain. But we cannot add another SAML IdP. I wish SDP Cloud can support multiple SAML IdP
                      • Using API to create requests

                        I'm using a PS script to try and create an incident request in our SDPlusOnDemand Cloud site. I keep getting a 400 (BAD REQUEST) and can't seem to find the issue. I generate an error log that says { "Error": { "ErrorMessage": "The remote server returned
                      • Custom view for Requester

                        Hi ALL My Requesters want create some Custom View - how to? They need: 1) All requests of my Department 2) All requests waiting my approval
                      • "Report an Issue" button no longer opens Incident Template catalog

                        A few users have reported that when selecting the "Report an Issue" button from the home page it now opens up the same specific template instead of the catalog of incident templates. The template that is opening isn't even the default. We are using the