SDP On Demand: Help Card Display
Seeing how the Help Card is currently setup in SDP Cloud, can we make it appear already in the right pane when the request form is loaded and make it available to requesters when they create a request, not just for technicians; exactly the same how it
Request Conversation Deletion & Recovery
I accidentally delete conversation threads from my Requests more often than I'd like to admit, especially when things are busy and I'm flying around replying to tickets on a busy day. In the History tab (or Conversation tab), there should be a way to
incident template deletion not synced in the Extension development environment
Hi all, I deleted a template named "v1_riskevent_case_template" in my extension development workspace. (Like I shown in the background of the image below) However, when I tried to published privately, it said "Mark as Deleted Components cannot be published"
Upcoming enhancements on tasks and Help center in ServiceDesk Plus Cloud.
Dear Users, We’re pleased to share an important announcement about the upcoming enhancements on tasks and Help center in ServiceDesk Plus Cloud. Below is a brief run-through of the same. Enhancements Sync Tasks to Office 365 Calendar Tasks in ServiceDesk
How to divert a specific mail address to a particular service request template
We have a number of mail addresses configured, however when the email is processed it only creates a ticket using the default template. How can we control this? Ideally, I would like to specify that mail address "X", will create a service request (not
Add a note as first response when a technician is assigned
Hello everyone, Im working with SLA and Im tryng to "automate" first response. Is there a way to automatically add a note as first response when a technician is assigned in SDP Cloud? Ma be through a script or anything. Thanks regards!
Filter Requesters by domain
Is it possible to filter the REQUESTER field by a domain? Use Case: We want to scope which users are found when staff/techs search for a REQUESTER. Our directory includes internal and external customers/emails so it's a way for us to simplify ticket creation
Role or permissions to close change requests
Hi. We've recently started to use the change module quite heavily but are having a problem with Technicians not being able to close changes. We currently use 2 custom roles, 1 (Technician) gives view access to the change module. A second (Change Request)
Checklist GET API?
Is there an API available to get checklist items associated with a request checklist? We're trying to pull this data for some analytics. Not trying to post, just get. We're trying to figure out how much time is elapsing between a checklist item getting
Masterclass 2025 Ask Me Anything episode: Submit your questions now!
Hi everyone, We are excited to announce that the tenth episode of Masterclass 2025 will be our second Ask Me Anything (AMA) episode of the year. This is your chance to speak directly with our ServiceDesk Plus Cloud product experts and get real-time answers
Checklists assign business rule
I'm looking for a way to auto assign checklists to tickets that come in automatically based on what the subject starts with. But I don't actually see a way to auto add checklists. Tasks just isn't right for what we need and I know you can do that. Right
Add attachment to a request using Power Automate
Hello, May I know how to attach an attachment to a request using Power Automate? I tried HTTP Post in Power Automate but encountered "UPLOAD_RULE_NOT_CONFIGURED" error. What is this error meaning? Response {"response_status":{"status_code":4000,"mes
write for us
I am TejaVarma working as a content writer at Tech Gloss. So, we take immense pleasure in facilitating a fabulous favour to all the present-day writers to ‘write for us' about tech trends. latest gagets, apps etc. https://techgloss.com/write-for-us/
Migration since SDP need to be split in to two separate consoles
Dear Team, Kindly help us with how to proceed this requirement with detailed steps. customer is splitting the licenses to two different entities. Below is the complete BOM for your reference. 1. ManageEngine ServiceDesk Plus Professional Edition - Cloud
Masterclass 2026: Get ready to level up your ServiceDesk Plus Cloud expertise
Hello everyone, We are back with the 2026 ServiceDesk Plus Cloud Masterclass, our free monthly learning lessons that help you get the most out of your instance. We have reimagined our masterclass series into a flexible on-demand format with new videos
Help Card does not show automatically
Am I doing something wrong? When a Help Card is set for a template, I would expect this to be in an open state automatically? Instead it seems like the user is expected to click on a Help button, located top-right and out of line of site for the user
Optimizing ITSM Integration with Cloud Service Providers – Insights and Tips
Hello, PitStop Community, I wanted to share a positive experience we've had while integrating our ITSM system with a cloud service provider and see if anyone has additional insights or best practices to further enhance the integration. Our organization
Cara melakukan pengajuan reschedule LION AIR
Untuk mengajukan Reschedule tiket LION AIR, hubungi customer service (CS) LION AIR melalui WhatsApp di nomor +62813-77-77-024 atau melalui fitur Obrolan (Chat with Bo) di situs web atau aplikasi LION AIR. Memberikan informasi detail pemesanan seperti
Cara melakukan reschedule Air Asia
Untuk mengajukan Reschedule tiket AIR ASIA, hubungi customer service (CS) AIR ASIA melalui WhatsApp di nomor +62813-77-77-024 atau melalui fitur Obrolan (Chat with Bo) di situs web atau aplikasi AIR ASIA MOVE. Memberikan informasi detail pemesanan seperti
Approval for requester missing need info
Greetings, Is it possible in ServiceDesk Plus - Cloud for a requester to have the Need Info option under My Pending Approvals as well? This option is available for Technicians. As per example below. Requester View: Technician View: Thank you, Regards
Color coded widget in Dashboard when High Priority Ticket Registers
Hi, I would like to create a Dashboard with widget that counts the number of High Priority Tickets? If possible, the widget flashes red to gain attention and notify the Team in the NOC that a High Priority ticket has been registered in the ServiceDesk.
Technicians showing offline even though they are using SDP
This issue started happening around 20th January 2026. We have noticed an issue where Technicians are using Service Desk Plus Cloud, but in the top right it shows them as offline. Also if you go into Tech Availability Chart hey also show as offline in
Confluence Extension doesn't work
Dear ManageEngine Team I've recently tested an extension that connects Service Desk Cloud with Confluence through extension and as I've found it doesn't work due to .js errors. Please take a look at it.
Cara Refund Tiket Agoda
Telepon: Hubungi layanan bantuan Agoda di nomor 08137824472 atau WhatsApp +628137824472. Untuk bantuan refund dan reschedule tiket agoda.
[Webinar] How ITSM and ITOM together automate CMDB, change, and incident management
Hey there, Are you an IT service technician looking to simplify and automate your CMDB, change and incident management? If you’re aiming to: Automate CMDB management and eliminate outdated records Map dependencies across every IT layer to visualize impact
Move request to 2nd instance automatically when closed
Hi, Is there a way or a workflow I can set up to create a request in a 2nd instance after it is resolved in instance 1. What I want. Request is logged using specific template. When this is resolved - It is closed in Instance 1. This in turn kicks off
Unused Additional Fields
Good day, It seems I have reached the limit of additional fields you can add in Service Desk Cloud. Is there any way I can run a report to see which additional fields is not in use or assigned to any templates, or any other way that does not involve checking
Edit Product Type - Remove Field from Additional Asset Details
I wish to remove two fields from the additional asset details section, which we created a while ago, but no longer require. How is this done ?
How to Hide Unanswered Fields in ServiceDesk Plus Cloud
How do I hide a field/fields that have not been answered on an incident request? We have many fields on our form and do not need to fill every field out when submitting a request. After submission, all of the non-answered fields show on the Request Details
Issues with Service Desk Plus Cloud today?
I'm getting all sorts of errors and URLs not found, along with it being very slow. Support chat agents all appear to be busy, so normally indicates an issue. Although this page showing all okay? EU ManageEngine On-Demand Service Status
How can I use question answers in a custom script? (Service Desk Cloud)
Hello, I recently started working with the servicedesk in our company and wanted to get into custom scripting. How do I find the UDF-Name of a question field (resource field)? I tried using chatgpt and searched online, but those answers didnt help. Kind
additional headers with connection in invokeURL not working
Hi all, I'm currently implementing an extension that makes requests to our service outside of SDP. Due to some internal logic usage, we need to append an extra header. Currently I'm testing on my custom functions. Below is my code snippet: headerMap =
How do we create a report for Service Template > Resource Info tab > checkbox selections
Is it possible to create a report in ManageEngine ServiceDesk Plus Cloud that can filter and/or find the contents of a Resource item checkboxes. For example: We have a New Hire Service Template. In the second section that is called Resource Info, we have
Self-Scan with API key Not Working
My organization is getting an error when using the Self Scan with API key for systema outside our network. We would like not have to revoke the key. We have tested it in multiple different situations. We have realized that we are unable to ping sdpondemand.manageengine.com.
Project Module - Percentage Allocation to a Task
This is a request based on a old post in the question forum: Projects - Resource Allocation We are starting to use the Project Management module and having this ability will make the Resource Allocation report more useful. As it stands now, everyone is
Upcoming enhancements in Zia Cluster Analysis, Google AI Studio integration, multi-language solutions & Ask Zia as the default requester landing page in ServiceDesk Plus Cloud.
Dear Users, We’re pleased to share an important announcement about the upcoming enhancements on tasks and Help center in ServiceDesk Plus Cloud. Below is a brief run-through of the same. Enhancements Zia Cluster Analysis Introducing Cluster Analysis to
Custom view for Requester
Hi ALL My Requesters want create some Custom View - how to? They need: 1) All requests of my Department 2) All requests waiting my approval
Creating helper text or guidance in a change request
Does anyone have any tips on how I can add helper text or guidance inside a change request? Often the fields to complete are very generic and could use some guidance on how to complete them - but there doesnt seem to be a standard way of adding context
Allow for the duplication of more than one service request
Currently, you can duplicate multiple incident records at once, but only a single service request at a time. The organization I represent could benefit from the ability to duplicate multiple service request items, like you can with incidents. Duplicating
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