asset explorer
Hi, I would like to upgrade Asset Explorer on my server side. Not sure is Asset Explorer is now integrated into remote access plus or into servicedesk plus or non-one of these. Can you please clarify that point and help me in updating it? Thanks!
Remote Access Plus now supports macOS Golden Gate!
We're excited to announce that Remote Access Plus now supports macOS 27 Golden Gate. IT administrators can now remotely access and control macOS Golden Gate devices using Remote Access Plus's capabilities. macOS Golden Gate, released on September 14,
Chat, Voice & Video Calls now available in Remote Access Plus App
We are pleased to announce the availability of Chat, Voice, and Video Calls in the Remote Access Plus Admin App. Admins can now communicate directly with agents from within the app, enabling faster issue resolution without switching between tools. Feature
macOS 27 Golden Gate: Pre-upgrade checklist
Apple is expected to release macOS 27 Golden Gate in September 2026. Before upgrading your managed endpoints, there are a few things to check and prepare on your side. This post covers what you need to do before upgrading your managed endpoints to Golden
RAP agent information against EC information
Hi, Team, When using RAP integration with ServiceDesk Plus, is all the information gathered from the agent to SDP the same as that of Endpoint Central agents, or are there any limitations? Thanks
End of Support Announcement for macOS Mojave (10.14) and Catalina (10.15)
We’d like to inform you that support for macOS Mojave (10.14) and macOS Catalina (10.15) will be officially discontinued effective March 1, 2026. Reason for This Change Apple has officially ended software and security updates for macOS Mojave (10.14)
Remote Access Plus now supports macOS Tahoe!
We’re excited to announce that Remote Access Plus now supports macOS 26 Tahoe. IT administrators can now manage patches for macOS Tahoe devices easily using Remote Access Plus's capabilities. macOS Tahoe, introduced at WWDC 2025, brings improved privacy,
C$ Access / Copying Files
I know we can copy files in a remote control session using Remote Access Plus but does anyone know if there is a way to access the C$ share or copy files to a remote computer?
System Manager Tools won't
Hi there, I've installed Remote Access Plus On Premises Free Edition, currently in trial period, and I can't use most of system manager tools, it keeps getting loaded and after some time a message says that the agent was disconnected. Tools that don't
Remote access plus with restriction
Hi everyone, I am testing this product and plan to have it for my company. But I found some limit that we can not do, is there anybody have experience with that? The scenario is for WFH users: 1. How to have the user screen with only remote that use can
Feature Request: Remote Access Plus Cloud
Can there be an option where the 'User Confirmation' option be enabled for say, a Level I Service Desk Role, but for a higher level, a Level II or Level III technician Role be able to override this feature. We found that if we enable this feature, we
Remote Aceess Plus cant record video session
Hello I need support to enable remote access plus recoding the video for remote session , its always showing Not available after recording the session .
Important: Deprecation of FCM Legacy API for On-Premise Users
Hello everyone, Google is deprecating the legacy Firebase Cloud Messaging (FCM) APIs, with full shutdown scheduled for October 31, 2024. If your Remote Access Plus version is between 11.3.2401.1 and 11.3.2414.1, or between 10.1.2121.1 and 11.3.2400.35,
Remote Access Plus Now Supports macOS 15 Sequoia
We’re excited to announce that Remote Access Plus now supports macOS 15 Sequoia, starting with build version 11.3.2438.01. This version is available for download as an EXE file from our website. Existing customers can access macOS 15 support by upgrading
End of Support announcement for Windows XP, Vista, Windows Server 2003, Windows Server 2008, macOS 10.11, macOS 10.12, and macOS 10.13
Dear Customers, This forum post is to inform you of a significant update regarding our support for legacy operating systems. Effective December 31, 2024, Remote Access Plus will officially discontinue support for Windows XP, Vista, Windows Server 2003,
Session Id expired
Suddenly this message appear on the remote Linux machine ... ? It occurs immediate after starting a remote session Session Id expired Someone knows that it actually is complaining about ?
Introducing OAuth Authentication feature for Mail Server Settings
Hello Everyone, We've got news! You can finally configure the Remote Access Plus Mail Server Settings by OAuth authentication. Upgrade now! As you may already know, Microsoft and Google are deprecating basic authentication (using username and password)
End of Support for OS X Mavericks (version 10.9) and OS X Yosemite (version 10.10)
Hey everyone, As you might already know, Apple stopped supporting OS X Mavericks (version 10.9) and OS X Yosemite (version 10.10) in 2016 and 2017 respectively. Hence, they no longer provide any security patches/updates for the same. However, ManageEngine
Command prompt tool has unexpected behavior when the command typed in contains "cmd" or "powershell".
Command prompt tool has unexpected behavior when the command typed in contains "cmd" or "powershell". It is not possible to run commands such as "cmdkey /list" or "tasklist | findstr /i powershell" as two examples. It causes the tool to start a new session.
Remote Access Plus for remote work
Due to the recent outbreak of COVID-19, most global enterprises are adopting work from home policies. Organizations may extend their remote work operations well into the future to keep their employees safe. This is the new normal for IT administrators,
Planned maintenance of our US Data center on Dec 19th & 21st
Dear Customers, We have planned a network infrastructure upgrade on our primary Data center in the USA on Dec 19, 2019 from 6:30 PM to 10:00 PM PST and Dec 21st, 2019 from 6:30 PM to 10:00 PM PST. During this upgrade, we will be switching Patch Manager
Remote Desktop Management goes cloud!
We are super excited to announce the launch of Remote Access Plus on-demand. You can now troubleshoot your Windows, Mac and Linux computers anywhere, anytime! Why go for a cloud based remote access solution? As an IT administrator, you'll have to deal
ManageEngine Introduces Remote Access Plus!
Struggling to access and support remote computers? Now troubleshoot computers in just clicks! We are excited to introduce ManageEngine Remote Access Plus, an enterprise remote access solution that helps system administrators and IT help desk technicians
