System Manager Tools won't

System Manager Tools won't

Hi there,

I've installed Remote Access Plus On Premises Free Edition, currently in trial period, and I can't use most of system manager tools, it keeps getting loaded and after some time a message says that the agent was disconnected. 
Tools that don't work:
Task Manager
Services
Printers
Hardware (Some componentes like motherboard does show the information but most components won't).
Users

Agent log is attached.

                  New to ADSelfService Plus?