End of Support Announcement for macOS Mojave (10.14) and Catalina (10.15)
- Apple has officially ended software and security updates for macOS Mojave (10.14) and macOS Catalina (10.15).
- To ensure platform stability, security, technology adoption and alignment with Apple’s currently supported operating systems, we are discontinuing support for these older versions.
- Devices running on macOS Mojave (10.14) and macOS Catalina (10.15) cannot be managed after March 1, 2026.
- After this date, these devices will no longer receive updates or security fixes. To maintain compatibility with Remote Access Plus, agents on these operating systems will be automatically uninstalled when updating to the latest build.
Recommended Action
Upgrade your macOS endpoints to Big-Sur (11) or later to ensure continued compatibility with Remote Access Plus. For detailed steps and guidance, refer to the MacOS upgrade document.
Review your managed device inventory and plan migration ahead of time to avoid service disruption.
Refer to the System Requirements document for the list of supported macOS versions.
FAQ:
Does having EOS OS machines utilize licenses?
Yes, as long as the systems have an agent present, they'll be using a license. To avoid unnecessary license usage, it is recommended to either uninstall the agents or remove these machines from the console before the EoS deadline date.
Will the agents be automatically uninstalled from devices running these EOS operating systems?
Yes, the agents will be automatically uninstalled from devices running these end-of-support operating systems during the server upgrade process.
What happens to the SDP computers with End-of-Support (EoS) operating systems? Will they still send asset data to ServiceDesk Plus (SDP)?
No, for SDP computers running End-of-Support (EoS) operating systems, the agents will be disabled. As a result, no asset actions or scans will be performed on these devices, and they will no longer send asset data to ServiceDesk Plus.
If you need any assistance with the migration process or compatibility queries, please contact our support team at remoteaccessplus-support@manageengine.com.
Thank you for your understanding and continued support.
Best regards,
