ManageEngine Pitstop | Community and Support forums


      • Announcements

      • ServiceDesk Plus Cloud - Slowness in EU DC

        Hi everyone, We’re aware that some of you are currently experiencing slowness while using ServiceDesk Plus Cloud in the EU Data Center, and we’re truly sorry for the inconvenience this is causing. Our team is actively investigating the issue on top priority

      • Upcoming EU DR drill in ServiceDesk Plus Cloud.

        Dear Customers, We have planned to conduct our yearly Disaster Recovery(DR) Drill for Zoho EU(Europe) Service on 2nd Nov 2025 and 9th Nov 2025 to ensure our DR Readiness in EU Deployment. This will help us support our expanding server far more efficiently.

      • ADSelfService Plus 6519 enhances security with important issue fixes!

        Hello Everyone, ADSelfService Plus' latest build, 6519, has been released with the following updates: Issue fixes A critical security vulnerability (CVE-2025-11250) has been identified and resolved. An issue where enrollment for Duo Authenticator through

      • Upcoming enhancements Setup , Purchase , Contract, Asset , Release and Reports in ServiceDesk Plus Cloud

        Dear Users, We’re pleased to share an important announcement about the upcoming enhancements Setup , Purchase , Contract, Asset , Release and Reports in ServiceDesk Plus Cloud. Below is a brief run-through of the same. Dedicated Finance Help Desk Instance

      • Upcoming change in ServiceDesk Plus Cloud

        Dear Users, We’re pleased to share an important announcement about the upcoming change in ServiceDesk Plus Cloud. Below is a brief run-through of the same. Upcoming Change: Accessing Our Application We’re updating the way you sign in to our application

      • Sticky Posts

      • [Free e-book] Cybersecurity reimagined: 4 ways agentic AI strengthens enterprise defenses

        Hi there, Traditional defense strategies can’t keep up with evolving threats. Agentic AI can. It combines deep reasoning, autonomy, and GenAI-powered analytics to predict risks, automate response, and strengthen enterprise resilience. Download our latest

      • [Free e-book] Everything you need to master RCA for modern IT

        Hello there, Traditional, manual root cause analysis (RCA) often struggles to keep up with the demands of complex IT environments. Resolutions drag on, alerts and escalations pile up, and more often than not, critical issues slip through the cracks. GenAI

      • Upgrading to ServiceDesk Plus 15100: Important Information

        We are pleased to announce that the 15100 patch file for ServiceDesk Plus is now made available to our customers. To ensure a smooth transition, we conduct a thorough sanity check on each customer's ServiceDesk Plus setup before providing the patch. If

      • Temporary Response Delay: Weekend Upgrade

        Dear Users, We are currently upgrading our systems over the weekend (Sep 13-14) to serve you better. There may be a temporary delay in responses while the upgradation is in progress. Thanks ITOM Support Team.

      • Desktop Central protects from Win32/Conficker worm

        Hi All, Today is April 1st and there is a peril of Win32/Conficker worm. Win32/Conficker is a worm that infects other computers across a network by exploiting a vulnerability in the Windows Server service (SVCHOST.EXE). If the vulnerability is successfully exploited, it could allow remote code execution when file sharing is enabled. Depending on the specific variant, it may also spread via removable drives and by exploiting weak passwords. It disables several important system services and security