Migration Pack for SDP 7.0 Released
Hi Users, We are glad to announce the release of upgrade pack from SDP 6.x to 7.0 version. Thanks to all who helped us in identifying the issues in upgrade by participating the beta programme. We sincerely apologize for the delay in the migration pack and we will ensure not to repeat this. *Recommendation :* It is highly recommended that you install the migration pack in a test bed before you apply the same to the production environment. This is done mainly to avoid data loss and also you can schedule
7507 HotFix released
Dear Users, Please be informed that hotfix to 7500 has been released. The ServicePack 7507 can download the ppm from the below link. ( link has been removed temporarily ). The new build 7507 addresses the following Enhancements / Issues fixes . Webpages will be updated soon. Enhancements in 7507 Task Template A new feature which enables technicians to handle repeated tasks easily. Multi Lingual Survey A new feature which enables user to answer the survey in any of the languages supported by SDP.
Adding attachments in the announcements
I would like to add an attachment to an announcement. I want the users to click the announcement link and open it to the attached file or have another link within the pop-up for the attched file. I have done a search through the forums, but did not find anything as far as attachments. Thanks btw, the new layout looks good.
List of Enhancements / Issues fixed for 7507 hotfix..
Dear Users, Below is the list of Enhancements / Issues fix getting rolled into the upcoming hotfix. Currently it is in our Validation phase, and tentative release is by end of this month. Enhancements in 7507 Template Tasks: A new feature which enables technicians to handle repeated tasks easily in ServiceDesk Plus. Multi Lingual Survey: A new feature which enables user to answer the survey in any of the languages supported by ServiceDesk Plus. Support for Secured POP and IMAP ie POP3S , IMAPS
When will the two very annoying bugs be fixed?
1. Announcments dissapear after they have been edited 2. All settings get lost when importing Active Direcotry (Settings such as can see own departments requests) Please let me know when they will be fixed, Many thanks, Regards,
ServiceDeskPlus - Self Service Portal Registration
We are looking forward to open the ServiceDesk Plus product Self-Service Portal to our customers. Using self service portal you can log into ServiceDesk Plus support portal (with your user name and password ). You can raise requests through the self-service portal and can also check the status of your requests. Also you can also search the public knowledge base articles regarding the product. In order to avail this facility from SDPlus support, please register yourself @ http://manageengine.adventnet.com/products/service-desk/sdp-portal-registration.html
Hotfix 7505 Released
Dear Users, A hotfix to build 7500 has been released. The service pack (7505) can be downloaded from http://bonitas.adventnet.com/servicedesk/27Feb2009/AdventNet_ManageEngine_ServiceDesk_Plus_7_5_0_SP-0_5_0.ppm The new build 7505 addresses the following issues, and a enhancement. Webpages will be updated soon. Enhancements in this Service Pack 1. Refer Option for the Site. Refer default settings does not copy the default settings to every site (site base configuration), instead the default settings
Hotfix 7504 released
Dear Users, A hotfix to build 7500 has been released. The service pack can be downloaded from http://manageengine.adventnet.com/products/service-desk/service-packs.html The new build 7504 addresses the following issues, and a enhancement. Enhancement in this Service Pack: 1.SD-14042 - Requester can reply for the conversations from the requester login. Issues fixed in this Service Pack : 1. SD-11561 - Group email id is not sent in the reply email sent from ServiceDeskPlus after first conversation
Hotfix 7503 released
Hi Users, A hotfix to build 7500 has been released. The service pack can be downloaded from manageengine.adventnet.com/products/service-desk/service-packs.html The new build 7503 addresses the following issues : # SD-13974 : Unable to perform AD import / AD import stops and freezes half way. # SD-13976 : Error while saving the request form customizer and subsequently not getting saved Instructions to apply the hotfix : 1. Shut down ServiceDesk Plus Service. Take a backup using backupData.bat under
Hotfix 7502 Released
Hi Users, An update to build 7500 has been released. The service pack can be downloaded from http://manageengine.adventnet.com/products/service-desk/service-packs.html The new build 7502 addresses the following issues. * SD-13897 : After clearing the cookies, keep me signed in is not working for the manually added user. * SD-13888 : Unable to logging into servicedesk again through SSO once the user login and logout.It requires the browser to be closed and opened again. * SD-13868 : Whenever AD import
Hotfix 7501 Released
Hi Users, An update to build 7500 has been released. The service pack can be downloaded from http://manageengine.adventnet.com/products/service-desk/service-packs.html The new build 7501 addresses the following issues. 1. SD-13800 : A Technician with SDAdmin permission will be able to delete himself from the system. If this happens and when no other admin is present, then it becomes a problem. This has been restricted. 2. SD-13821 : When a technician selects 'Open Requests' in the filter in list
SDP 7.5 Released
Dear Users, We are glad to announce the release of ManageEngine ServiceDesk Plus 7.5. SDP 7.5 can be downloaded from http://manageengine.adventnet.com/products/service-desk/download.html . Existing SDP customers, can move to latest 7.5 version by applying the migration pack available at http://manageengine.adventnet.com/products/service-desk/service-packs.html Existing customers, kindly note, that upgrade to 7.5 can be done only over 7022. Customers in earlier builds can move to build 7022 by applying
Hotfix 7021 released
Dear Users, Hotfix (version 7021) has been released. This hotfix can be applied over build 7000 through 7020 build. The hotfix is available at the below link. http://manageengine.adventnet.com/products/service-desk/service-packs.html http://download.adventnet.com/products/service-desk/91677414/AdventNet_ManageEngine_ServiceDesk_Plus_7_0_0_SP-0_21_0.ppm Following are the list of Enhancements / Issues that got fixed in this 7021 hotfix. Enhancements in 7021: 1. SD-11880 - Multiple Domain Support for
SDP 7.5 Beta Registration
Users, We are coming up with the SDP 7.5 beta soon. We acknowledge that the release is getting delayed, but you can be rest assured that this time is fully utilized to enhance the product quality. Users who are interested to test and provide their valuable feedback, please register through the below URL, http://creator.zoho.com/sdpbeta/sdp-7-5-beta-registration-form/form/1/ Features in SDP 7.5 release includes... 1. Multi Site Support for Requests and Assets 2. Form customization for Requests 3.
Hotfix 7020 Released
Dear Users, Hotfix (version 7020) has been released. This hotfix can be applied over build 7000 through 7019 build. The hotfix is available at the below link. http://manageengine.adventnet.com/products/service-desk/service-packs.html http://download.adventnet.com/products/service-desk/91677414/AdventNet_ManageEngine_ServiceDesk_Plus_7_0_0_SP-0_20_0.ppm Following are the list of issues that got fixed in this 7020 hotfix. 1. SD-11584 - Request notifications sent in Asynchronous mode is reverted to
List of SDP Features for Upcoming Release - Version 7.5
Hi, Here is the link to know the features which are planned in our upcoming release.Our next milestone is Version 7.5. manageengine.adventnet.com/products/service-desk/roadmap.html Note:The features list are also subject to change if necessary. Cheers Jack
Beta Migration Pack
Here comes an update to the Migration Pack from Version 6 to Version 7. With the expected results, comments and suggestions from Customers, who helped us with the Closed beta ( a million thanks to them who helped in this process ), here comes out the beta for others to work on it in their test bed ( and not in the production setup ) Here goes the instructions for the same : 1. You can apply the beta migration pack only after to migrate to Version 6014. To download the hotfix for Version 6014, refer
Hotfix 7019 Released
Dear Users, Hotfix (version 7019) has been released. We regret for the delay in this hotfix. This hotfix can be applied over build 7000 through 7018 build. The hotfix is available at the below link. http://manageengine.adventnet.com/products/service-desk/service-packs.html http://download.adventnet.com/products/service-desk/91677414/AdventNet_ManageEngine_ServiceDesk_Plus_7_0_0_SP-0_19_1.ppm Enhancement: 1. Product Type and Product Name can be filtered while creating a New Purchase order. Issues
List of Issues getting fixed in 7019 hotfix
Dear Users, Following are the initial list of issues getting fixed in 7019. and the tentative date is by first week of Auguest 2008. 1. SD-9621 : Clicking the Home / Request tab, page becomes blank in mssql. ( same as auto close issue ) 2. SD-9208 : Split messages automatically shows as overdue even though there is no due date set. Whenever we use the Split As New Request feature to separate part of a conversation, the split part shows with an overdue flag. 3. SD-9072 : Mandatory Field for request
HotFix 7018 Released
Dear Users, Hotfix to upgrade to build 7018 got released. This fix can be applied over build 7000 through 7017 build and the hotfix is available at http://manageengine.adventnet.com/products/service-desk/service-packs.html http://download.adventnet.com/products/service-desk/91677414/AdventNet_ManageEngine_ServiceDesk_Plus_7_0_0_SP-0_18_0.ppm Instructions to apply the hotfix : 1. Shut down ServiceDesk Plus Server. Take a backup using backupData.bat under <ServiceDesk_Plus_Home>/bin folder. 2. Run
Issues to be fixed in Next HotFix
Here is the list of issues to be fixed in the next hotfix 1) CustomView's with filters based on "None" as one of the values in criteria not displayed properly. 2) Custom Views based on SubCategory or Item in the criteria list not shown properly. 3) Following notification problems during change recommendation and approval will be fixed. a) Recommendation notifications received from multiple cab members contain the same message. b) Some of the $[Variables] are not replaced properly in change notifications.
HotFix 7016 Released
Dear Users, Hotfix (version 7016) has been released. This hotfix is applicable for 7000 to 7015 builds only and is available at the below link. http://manageengine.adventnet.com/products/service-desk/service-packs.html http://download.adventnet.com/products/service-desk/91677414/AdventNet_ManageEngine_ServiceDesk_Plus_7_0_0_SP-0_16_0.ppm Enhancement: 1. Integration of enhanced Purchase Order Module. a. New Features: a) Two tax rates (Sales Tax, Additional Tax) for a single Purchase Order. b) History
Hotfix 7015 Released
Dear Users, Hotfix to upgrade to build 7015 got released. This fix can be applied over build 7000 through 7014 build and the hotfix is available at http://bonitas.adventnet.com/servicedesk/09May2008/AdventNet_ManageEngine_ServiceDesk_Plus_7_0_0_SP-0_15_0.ppm ( Links in Web pages will be updated shortly ) Instructions to apply the hotfix : 1. Shut down ServiceDesk Plus Server. Take a backup using backupData.bat under <ServiceDesk_Plus_Home>/bin folder. 2. Run the script UpdateManager.bat (UpdateManager.sh
HotFix 7014 Released
Dear Users, Hotfix to upgrade to build 7014 got released. This fix can be applied over build 7000 through 7013 build and the hotfix is available at http://bonitas.adventnet.com/servicedesk/03May2008/AdventNet_ManageEngine_ServiceDesk_Plus_7_0_0_SP-0_14_0.ppm ( Links in Web pages will be updated shortly ) Instructions to apply the hotfix : 1. Shut down ServiceDesk Plus Server. Take a backup using backupData.bat under <ServiceDesk_Plus_Home>/bin folder. 2. Run the script UpdateManager.bat (UpdateManager.sh
FacilitiesDesk Released Now !!!
Dear Users, Managing maintenance & move requests, keeping track on the purchase & contracts of all your assets, having comprehensive details about your facilities & properties across different locations from a single console and making decisions accordingly is no more a tough task.... We are glad to announce the release of ManageEngine� FacilitiesDesk. FacilitiesDesk is a web-based Integrated Facilities Management Software Product Website : www.facilitiesdesk.com Online Demo : demo.facilitiesdesk.com
Early Access available for SDP 6.0
Users, we thank you all for your patience. Please find the early access for ServiceDesk Plus 6.0. You can install the build in your test environment and get a feel of the release features. We recommend to test in mysql itself as they are few issues to be resolved in mssql database. However if needed you can connect with mssql database. Both Mssql 2000 and 2005 versions are supported. Take the link below to download SDP 6.0; bonitas.adventnet.com/servicedesk/02Feb2007/AdventNet_ManageEngine_ServiceDesk_Feb_02_2007_windows.exe
Build 7011 Released
A hotfix (version 7011) has been released. This hotfix is applicable for 7000 to 7010 builds only and is available at http://download.adventnet.com/products/service-desk/91677414/AdventNet_ManageEngine_ServiceDesk_Plus_7_0_0_SP-0_11_0.ppm The complete build can be downloaded from the URL : http://download.adventnet.com/products/service-desk/91677414/ManageEngine_ServiceDesk_Plus.exe Instructions to apply the hotfix remains the same, however the steps are given here for immediate reference. 1. Shut
An update to SDP6 - SDP7 Migration Pack
Here is an update to SDP6 - SDP7 Migration pack. A BETA pack is now available. Follow the complete set of instructions posted below. Customers who may want to test it can send out an email to 'support @ servicedeskplus . com'. Those who have already requested the beta pack through http://forums.manageengine.com/forumHome.do?forumGroupId=49000000002007&forumTopicId= will receive a notification on this. Notifications will be sent to everyone who have requested for this beta pack in a phased manner
Build 7009 Released
An hotfix to version 7009 has been released and the hotfix is available @ http://archives.adventnet.com/service-desk/sdp_7009/AdventNet_ManageEngine_ServiceDesk_Plus_7_0_0_SP-0_9_0.ppm The complete builds can be downloaded from the url : http://archives.adventnet.com/service-desk/sdp_7009/ Instructions to apply the hotfix remain the same, however the steps are given here for immediate reference. 1. Shut down ServiceDesk Plus Server. 2. Run the script UpdateManager.bat (UpdateManager.sh for Linux)
Build 6015 Released
Hi All, An update to Version 6 has been released. The latest build version is 6015 and the hotfix to this version can be downloaded from http://www.servicedeskplus.com/service-packs.html Issues addressed in this hotfix : * Scanned Software list view was getting loaded very slowly is fixed. * Department name was getting duplicated when users were imported from AD is fixed. Instructions to apply the hotfix remain the same as before. Report your issues to 'support @ servicedeskplus.com' for immediate
An update to Version 7.0 ( Build Version 7008 )
Hi All, Build Version 7008 has been released. You can download the full version of this build from http://download.adventnet.com/products/service-desk/91677414/ManageEngine_ServiceDesk_Plus.exe Users using build version 7000 - 7007 can download the Service Pack to migrate to Version 7008. The Service Pack is available @ http://archives.adventnet.com/service-desk/sdp_7008/AdventNet_ManageEngine_ServiceDesk_Plus_7_0_0_SP-0_8_0.ppm Features included in this Service Pack : - In Request Resolution image
Version7 is a fresh installation & there is no upgrade p
Hi, This 7.0 version can only be used as a fresh installation and the upgrade pack is not yet ready.So please do not install version 7 over the earlier builds which will over write the data. We will update everyone on the release date of the upgrade packs soon. Thanks for your cooperation. Regards Jack
Update to Version 7.0 ( Build Version 7005)
Version 7005 has been released: New feature: 1. Request Type values can be configured using the configuration wizard Bug fixes: 1. When importing users from Active Directory the display name was getting replaced by login name 2. Unable to view the additional columns (mobile) for existing fields in Requesters and Technicians list view 3. Junk characters appear when more that 1 space is present between words in request description 4. Junk characters coming up in notes when a '\n' character is present.
Version 6013 Released
Hi All, Version 6013 has been released. Issue fixed in this update : 1. Usernames were not imported properly from the AD. Instructions to apply the hotfix and the link to download the hotfix is available @ http://www.servicedeskplus.com/service-packs.html Email me if you need further clarifications. Rgds AK ServiceDesk Plus Technical Support
Version (6014) has been released
Hi All, Version 6014 has been released. Issue fixed: * Request Duebytime was incorrectly set when changing the request status from onhold to open is fixed Instructions to apply the hotfix and the link to download the hotfix is available http://www.servicedeskplus.com/service-packs.html You can contact us at support@servicedeskplus.com Thank you Ganesh.KB ServiceDesk Support
Update to Version 7.0 ( Build Version 7004 )
Version 7004 has been released. Issues addressed in this release : * Data is not stored properly in local language (other than english) is fixed. * Request approver unable to view file attachments while approving request is fixed Download this update from : http://archives.adventnet.com/service-desk/7004/AdventNet_ManageEngine_ServiceDesk_Plus_7_0_0_SP-0_4_0.ppm Instructions to apply this update : 1. Shut down ServiceDesk Plus Server. 2. Run the script UpdateManager.bat (UpdateManager.sh for Linux)
Exception errror while opening a page under <Assets> t
HTTP Status 500 - -------------------------------------------------------------------------------- type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception javax.servlet.ServletException com.adventnet.client.view.web.StateFilter.doFilter(StateFilter.java:51) com.adventnet.authentication.ContextChangeDetector.doFilter(ContextChangeDetector.java:100) org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:75)
Version 7003 Released
Version 7003 has been released and the list of issues fixed in this update are # Html formatting not maintained while replying to a request # Users not listed in alpha order while creating a CAB # Clicking delete workstation in list view throws an alert with "Undefined" as value in French language # Left side links are missing for the first time when logging in with a language other than english. # Unable to edit request using inline edit [Professional and Standard edition only] # PO which is sent
SD+ 6.0 Released
First, let me apologize to you all for the delay in release. Second, thanks to one and all who have been patiently waiting for the release. Third, thanks to all who have contributed their suggestions to bring the product to a good shape. Fourth, All instructions given here are important and so dont forget to read through the entire post. Now, check out the release. Download Version 6 from http://www.servicedeskplus.com/download.html This is a direct download. A Service Pack has been released to help
Hotfix 6012 released
An hotfix to Version 6 has been released and the latest build version 6012. You can download the latest hotfix from http://www.servicedeskplus.com/service-packs.html Instructions to apply the hotfix have been highlighted in the above URL. Issues addressed in this hotfix are : * Out Of Memory problem when importing users from Active Directory is fixed * Windows Domain scan not working in French language is fixed * When a custom status is used to close a request, it does not trigger a mail to the requester
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