Dear Users,

Below is the list of Enhancements / Issues fix getting rolled into the upcoming hotfix.
Currently it is in our Validation phase, and tentative release is by end of this month.

1. Template Tasks: A new feature which enables technicians to handle repeated tasks easily in ServiceDesk Plus.
   
   

2. Multi Lingual Survey: A new feature which enables user to answer the survey in any of the languages supported by ServiceDesk Plus.
    
   

3. Support for Secured POP and IMAP ie POP3S , IMAPS is included.
            
   

4. List view page of solutions module has been enhanced..
            
   

5. Site Inclusion in Request Template

• Providing an option to select the Site field in the Request Template. (In the existing version , site field is non-editable)

• Group field population will be based on the Site selection and Technician field population will be based on the Site and Group selection.

• When a requester/technician create a request using a request template, if the request template carries site name against the site field, it will avoid overwriting of the site field with the site name to which the requester belongs to.

• If a technician raise a request on behalf a requester using a request template and if site specified in the request template is different from his site, a message will be shown as “Request added Successfully with RequestId:ReqId. But this request does not fall under your permitted scope. So you are not authorized to view this request”.

• A requester can also raise a request using a request template and Site specified in the request template which is different from his site.

Issues fixed in this Service Pack

1. SD-14885 – ServiceDesk Plus crashes when scanning workstation.

2. SD-14805 – Active Directory import is taking too long to populate the OU if more number of OUs are present.

3. SD-13788 – Issue with AD Import for Windows 2008 server- upon selecting the domain, OU's are enumerated correctly but not getting imported successfully

4. SD-14884 - NullPointer exception occurs while scanning machines in which oracle is installed.

5. SD-14694 - Domains that are listed based on login name in login page should be case insensitive.

6. SD-14843 - After migration to 7504,business rules stop processing because of the caching.

7. SD-14867 - When a site is having "Refer" for operational hour/ holidays,copy or custom for other related settings and upon associating technician to a group under that site will save fine for the first time and editing the technician and saving subsequently will throw error.

8. SD-14534 - Embedded images are broken when forwarding the closed request.

9. SD-14881 - Reply for request from the actions menu did not set the group sender name.

10. SD-14862, SD-14857 - While trying to update an already closed request,it shows the message " FAILURE :Request(s) closure failed".

11. SD-14844 - Issue in displaying values in group field when creating new request in requester login when the requester belongs to a custom site – FireFox Issue.

12. SD-14882 - Removed HTML tag content in the request description and resolution while adding new request through email / webform and generating report.

13. SD-14379 - Requester additional fields not displayed in the request details page.

14. SD-14787 - Request closing rules fails when request additional fields contains capital letters.

15. SD-14672 - In request template, unable to view more than 25 tasks, now we have added the next / previous button to navigate.

16. SD-14912 - Value of date additional fields is not getting displayed in Request Details page.

17. SD-14903 - Sorting order of the technicians is not maintained when assigning technician for a request from request details page.

18. SD-14740 - Link to the associated request is not working when viewing the details from the notification mail for the task.

19. SD-14959 - In IE, line feed caused double spacing hence SHIFT+ENTER was used to avoid the same.

20. SD-13833 - When editing Solutions, unable to add attachment with same name.

21. SD-14671 - In Problem List view, Incident Count Column is not shown for more than 10 problems.

22. SD-14893 - In Change list view, Problem Count Column is not shown for more for than 10 changes.

23. SD-14441 - When Survey is sent manually through the actions menu , the alias URL is using the IP address .

24. SD-14380 - Preventive Maintenance task editing did not populate the Group and Site information

25. SD-14941 - If the user modifies the default change type and migrate to 7.5 then the original default change types are getting populated again.

26. SD-14371 - Following time zones are included in Personalize option

• Sri Jayawardenepura

• Ekaterinburg

• Harare, Pretoria

• Cairo

• West Central Africa

• Mid-Atlantic

• Brasilia

• Buenos Aires, Georgetown

• Greenland

• Central America

• International Date Line West

27. SD-14873 - Exception thrown in recent items when request subject is PurchaseOrder.

28. SD-14705 - Unable to delete more than 500 assets from assets list view.

29. SD-14382,SD-14382 - Floating message box upon mouse over of the report list view did not close upon mouse-out.

30. LDAP Issues:

• SD-14846 - Department is not fetched from Novell eDirectory and OpenLDAP servers.

• SD-14845 - When the same user is imported from AD as well as LDAP server, users will not be able to login.

• SD-14827,SD-13971- User's login name stored as firstname when importing form LDAP servers.

• SD-14666 - Login issue when importing users from Novell eDirectory and OpenLDAP servers.

• SD-14139 – When LDAP Authentication is enabled, login screen is blank.

• SD-14828 – Telephone number not added/updated when users are imported from LDAP(AD,OpenLDAP,Novell).

• SD-13971 - When importing users from LDAP the login name is added as requester name instead of the display name.

32. SD-14907 - Vendor name is showing wrong in Swedish language under asset details.

33. SD-14768 - Changing the Date filter value from "During" to "From To" option in default reports will have empty report when the report is sent through mail.

34. SD-14539 - Issue with reports , showing duplicate entry for workstations while filtering by software type.

35. SD-14911 - Previous/ Next operation over the generated reports throws error when requester/technician details are modified simultaneously.

36. SD-14913 - When multiple reports are scheduled at same time, concurrent access exception is thrown and hence report creation fails.

37. SD-14044 - In Reports, Survey Module, only Rating is present which is a non-numerical value due to which rating is not allowed in column summary.Hence adding a new field in reports, rating value which is a numerical value of rating.

38. SD-14901 - Norwegian language characters are garbled in Request module.

39. SD-14917 - Included a new link “Road Map” in support tab.

40. SD-14932 – Included a new link “Known Issues” in support tab.