HotFix 7018 Released

Dear Users,

Hotfix to upgrade to build 7018 got released. This fix can be applied over build 7000 through 7017 build and the hotfix is available at

http://manageengine.adventnet.com/products/service-desk/service-packs.html

http://download.adventnet.com/products/service-desk/91677414/AdventNet_ManageEngine_ServiceDesk_Plus_7_0_0_SP-0_18_0.ppm

Instructions to apply the hotfix :

1. Shut down ServiceDesk Plus Server. Take a backup using backupData.bat under <ServiceDesk_Plus_Home>/bin folder.
2. Run the script UpdateManager.bat (UpdateManager.sh for Linux) in the <ServiceDesk_Plus_Home>/bin folder. This opens the Update Manager tool.
3. Click "Browse" to select the Service Pack file (AdventNet_ManageEngine_ServiceDesk_Plus_<Version>_0_0_SP-x_0.ppm file that you had downloaded) and then click "Install...".
4. Follow the on-screen instructions to apply the Service Pack / Hotfix.
5. Once the upgrade is complete, start ServiceDesk Plus Server.

Please note that the changes done to wrapper.conf under <ServiceDesk_home>/server/default/conf/wrapper.conf needs to be configured again. Generally memory parameter
wrapper.java.maxmemory=512 will be configured.

locale parameter

wrapper.java.additional.<number>=-Duser.language=en
wrapper.java.additional.<number>=-Duser.country=US

has been added default in the wrapper.conf in this hotfix.

Issues fixed in this Hot Fix :

1. SD-9229 - Issue with reverse calculation of sales tax rates based on product price when the price is zero in Purchase Order module during migration.
2. SD-9232 - Issue while fetching purchase order approver details when adding/editing a purchase order.
3. SD-9219 - Unable to partially receive item if the item name contains special characters.
4. SD-9261 - Unable to edit item price when adding/editing purchase order.
5. SD-9259 - Items not listed in sorted order when adding/editing purchase order.
6. SD-9325 - Issue with item price with Non-English locale, price that is specified as 1234 is getting reset to 1.234.
7. SD-9218 - NumberFormatException during addition of Preventive-Maintenance task when a non-existing requester name has been specified.
8. SD-8963 - Welcome NULL getting displayed in Survey details page instead of the user name when SSO is enabled.
9. SD-8962 - Unable to add email address starting with �_� when adding/editing a user.
10. SD-9239 - Unable to associate asset to a contract in German language.
11. SD-8824 - Issue with Region list view, there was a message stating �No Region exists in the system� even if one or more regions were available.
12. SD-9227 - Default value for number of records shown in list view of Department has been changed from 10 to 100.
13. SD-9022 - Scanned Software List View title in Japanese language not displayed properly in IE7.
14. SD-9220 - Table schema for Request module and Resources module in Reports have been updated.
1. Added the following tables under Requests module:
i. UrgencyDefinition
ii. ImpactDefinition
iii. SubCategoryDefinition
iv. ItemDefinition.
2. Added a new table �Resource_Fields � under Resources module.
3. Modified the table �ComponentType� under Resources module.
15. SD-9223 - �Add Task� and �Add Reminder� under Actions menu in Requests module are show as same text in German language.
16. SD-8585 - Different text used for �To� option in the email page and �To� option in calendar page in Japanese language.
17. SD-9213 - The text �Shutting down� has been spelled wrongly as �Shuting down� during service shut down process.

Please post your queries in the forum or to support@servicedeskplus.com

We will soon post the issue / enhancements to be taken in the next hotfix.

Thanks for your understanding.

regards,

Srikrishnan
ServiceDeskplus