SD+ 6.0 Released

SD+ 6.0 Released

First, let me apologize to you all for the delay in release.

Second, thanks to one and all who have been patiently waiting for the release.

Third, thanks to all who have contributed their suggestions to bring the product to a good shape.

Fourth, All instructions given here are important and so dont forget to read through the entire post.

Now, check out the release.

Download Version 6 from http://www.servicedeskplus.com/download.html

This is a direct download.

A Service Pack has been released to help users migrate from Version 5507 and below. The Service Pack is available @ http://manageengine.adventnet.com/products/service-desk/service-packs.html

Instructions to apply the Service Pack :
    1. Shut down ServiceDesk Plus Server.
    2. Run the script UpdateManager.bat (UpdateManager.sh for Linux) in the <ServiceDesk_Plus_Home>/bin folder. This opens the Update Manager tool.
    3. Click "Browse" to select the Service Pack file (AdventNet_ManageEngine_ServiceDesk_Plus_<Version No>_0_0_SP-x_0.ppm file that you had downloaded) and then click "Install...".
    4. Follow the on-screen instructions to apply the Service Pack / Hotfix.
    5. Once the upgrade is complete, start ServiceDesk Plus Server.





Precautions to be taken before installing the Service Pack :
    a) Take a backup of the existing data and configuration in the production server. Install a new version of Version 5507 on a test server, restore the backed up data on this server, so that test server is an exact replica of the production server. ( Ensure that you have stopped fetching mails in the test server -- This is really important )

    [ Take this link to install version previous versions of SD+ on your test server :
    http://archives.adventnet.com/service-desk/ ]

    b) Install the Service Pack. Be patient, it may take around an hour for the upgrade. Once the upgrade on the test server is successful, you are ready to schedule the upgrade in your production server at your convenience.

    c) Once done, before you login into Self Service Portal, it is recommended that you clear the browser cache and then supply your login credentials.

    If it fails ( hope it shouldnt ), contact us @ 'support @ servicedeskplus dot com'. All upgrade issues will be given due priority based on the time it reaches the support.









Feature Changes from earlier versions :

    a) My Tasks has now been renamed as Reminders and is shown below the header tabs.

    b) My Tasks section under Home Page will now show the tasks associated with Requests.

    c) Survey Email can now be customized. Once you apply the service pack, the survey will be disabled. Customize the Survey Email under Admin -> Survey Settings and then enable the Survey.

    d) Category - SubCategory - Item Hierarchy has been introduced. Existing categories in the fourth and higher levels will now be moved to Items (third level). SLAs, Business Rules based on categories will be updated accordingly.








What's there in this release :


Its the same that i have already notified to you.... To reiterate them, i have listed here :
    a) Support for MSSQL Database. Refer the attached screenshot to change the database.

    b) Add Tasks to Requests and assign different owners to these tasks.

    c) Reports have now been included into Roles, so you can now assign a role for technicians to add/view/delete reports.

    d) Predefined Templates for Requests - a configurable option to make the templates public.

    e) Custom Views - an ability to create user defined filters.

    f) Request Approval has now been included.

    g) Ability to configure mandatory fields while closing the request.

    h) Ability to edit multiple requests.

    i) You can now save your replies as drafts and send them for review.

    j) Spell Check is now available when you reply to requesters.

    k) You can now import requesters from AD on a scheduled basis. You can also choose the fields to import from AD.

    l) A configurable option to disable editing of personal details by requesters.

    m) An inline edit for Requests/Requesters from the Request View Page.

    n) Support for inline images in solutions.

    o) Category - Sub Category - Item hierarchy : A three level drill down for the category, which will populate the respective sub-categories on choosing a category and the respective items on choosing a sub-category

    p) Keep me Signed in - an option in the login page, which when enabled once, will directly take to the home page without the overhead of logging in again, unless the password is not changed
































Enhancements in this Release :

    * Department Head Role - A role which can be assigned to requesters which enables them to view the requests raised by other users from the same department
    * Ability to notify technicians before the SLA for the request is violated
    * Ability to customize SLA violation notification email
    * Support to customize the Survey emails sent to requesters
    * Add / Edit / View Notes added Requests from the Requests list view page. Also support for editing Notes is included
    * An option to add resolution while adding the request. Also time spent entry can be provided when adding resolution to the request
    * Support to merge multiple requests from requests list view page itself
    * Option to choose the actual working date and time while adding Time Entries to Requests
    * Option to send Email notification as soon as an announcement is posted
    * Purchase approval role for approving / rejecting Purchase Orders
    * Attachments to contracts can now be edited










Major Issues fixed in this release :
    # Assets associated with Purchase order loose their association when the Asset Name changes has now been fixed.
    # Department names are now in an alphabetical order when a requester is added.
    # Requester getting added to the database even when the request is dropped by spam filter has now been fixed.
    # Ability to search contract based on contract ID.
    # Request URL is not proper in the email notifications received has now been addressed.
    # Request getting added again when page refresh is done just after adding a new request is fixed.
    # Scan schedules configured under Audit Settings not getting saved properly is fixed.
    # Users list not being populated when allocating owner to asset is fixed.
    # Issue of new request getting created when a reply is made fora notification mail has been fixed.
    # Default values not being applied when requests are created using Quick create has been fixed.
    # Workstations getting duplicated during scanning (due to IP address change) has been fixed.










Apart from this, a dozen of minor issues have been fixed.
Known Issues and limitations :

    # There might be few localization issues with the newly added texts. A patch for the same will be supplied soon
    # During Active Directory import, OU names containing '/' or ',' will not be listed for import and javascript error will be thrown
    # In MSSQL database in case of any issues while performing an operation, error messages to the client will not be proper. This will be fixed in our subsequent patch.
    # In Mysql database, search of descritpion field in request is case sensitive (other fields are case insensitive). This will be fixed in our next patch.
    # Internet Explorer 7.0 is not a supported browser for now and will be supported in future releases
    # Survey reports will not work in MSSQL database. This will be fixed in subsequent patch.







If you still have any questions or doubts or issues regarding the release, feel free to contact us @ 'support @ servicedeskplus . com'

Regards
Karthik
ServiceDesk Plus Technical Support






































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