Hotfix 7503 released
Hi Users,
A hotfix to build 7500 has been released. The service pack can be downloaded from
manageengine.adventnet.com/products/service-desk/service-packs.html
The new build 7503 addresses the following issues :
# SD-13974 : Unable to perform AD import / AD import stops and freezes half way.
# SD-13976 : Error while saving the request form customizer and subsequently not getting saved
Instructions to apply the hotfix :
1. Shut down ServiceDesk Plus Service. Take a backup using backupData.bat under <ServiceDesk_Plus_Home>/bin folder.
2. Run the script UpdateManager.bat (UpdateManager.sh for Linux) in the <ServiceDesk_Plus_Home>/bin folder. This opens the Update Manager tool.
3. Click "Browse" to select the Service Pack file (AdventNet_ManageEngine_ServiceDesk_Plus_<Version No>_0_0_SP-x_0.ppm file that you had downloaded) and then click "Install...".
4. Follow the on-screen instructions to apply the Service Pack / Hotfix.
5. Once the upgrade is complete, start ServiceDesk Plus Server.
regards,
Uma..
A hotfix to build 7500 has been released. The service pack can be downloaded from
manageengine.adventnet.com/products/service-desk/service-packs.html
The new build 7503 addresses the following issues :
# SD-13974 : Unable to perform AD import / AD import stops and freezes half way.
# SD-13976 : Error while saving the request form customizer and subsequently not getting saved
Instructions to apply the hotfix :
1. Shut down ServiceDesk Plus Service. Take a backup using backupData.bat under <ServiceDesk_Plus_Home>/bin folder.
2. Run the script UpdateManager.bat (UpdateManager.sh for Linux) in the <ServiceDesk_Plus_Home>/bin folder. This opens the Update Manager tool.
3. Click "Browse" to select the Service Pack file (AdventNet_ManageEngine_ServiceDesk_Plus_<Version No>_0_0_SP-x_0.ppm file that you had downloaded) and then click "Install...".
4. Follow the on-screen instructions to apply the Service Pack / Hotfix.
5. Once the upgrade is complete, start ServiceDesk Plus Server.
regards,
Uma..