Hotfix 7015 Released
Dear Users,
Hotfix to upgrade to build 7015 got released. This fix can be applied over build 7000 through 7014 build and the hotfix is available at
http://bonitas.adventnet.com/servicedesk/09May2008/AdventNet_ManageEngine_ServiceDesk_Plus_7_0_0_SP-0_15_0.ppm
( Links in Web pages will be updated shortly )
Instructions to apply the hotfix :
1. Shut down ServiceDesk Plus Server. Take a backup using backupData.bat under <ServiceDesk_Plus_Home>/bin folder.
2. Run the script UpdateManager.bat (UpdateManager.sh for Linux) in the <ServiceDesk_Plus_Home>/bin folder. This opens the Update Manager tool.
3. Click "Browse" to select the Service Pack file (AdventNet_ManageEngine_ServiceDesk_Plus_<VersionNo>_0_0_SP-x_0.ppm file that you had downloaded) and then click "Install...".
4. Follow the on-screen instructions to apply the Service Pack / Hotfix.
5. Once the upgrade is complete, start ServiceDesk Plus Server.
Please note that the changes done to wrapper.conf under <ServiceDesk_home>/server/default/conf/wrapper.conf needs to be configured again. Generally memory parameter
wrapper.java.maxmemory=512
and locale parameter
wrapper.java.additional.16=-Duser.language=en
wrapper.java.additional.17=-Duser.country=US
might have added in wrapper.conf .
Issues fixed in this Hotfix :
1. Issue in viewing the request details of a closed request by requester if any of the user defined field is masked for the requester in the "request form customizer".
2. Error while opening attachments in Request Conversations.
Please post your queries in the forum or to support@servicedeskplus.com
We will soon post the issue / enhancements to be taken in the next hotfix.
Thanks for your understanding.
regards,
Srikrishnan
ServiceDeskplus
Hotfix to upgrade to build 7015 got released. This fix can be applied over build 7000 through 7014 build and the hotfix is available at
http://bonitas.adventnet.com/servicedesk/09May2008/AdventNet_ManageEngine_ServiceDesk_Plus_7_0_0_SP-0_15_0.ppm
( Links in Web pages will be updated shortly )
Instructions to apply the hotfix :
1. Shut down ServiceDesk Plus Server. Take a backup using backupData.bat under <ServiceDesk_Plus_Home>/bin folder.
2. Run the script UpdateManager.bat (UpdateManager.sh for Linux) in the <ServiceDesk_Plus_Home>/bin folder. This opens the Update Manager tool.
3. Click "Browse" to select the Service Pack file (AdventNet_ManageEngine_ServiceDesk_Plus_<VersionNo>_0_0_SP-x_0.ppm file that you had downloaded) and then click "Install...".
4. Follow the on-screen instructions to apply the Service Pack / Hotfix.
5. Once the upgrade is complete, start ServiceDesk Plus Server.
Please note that the changes done to wrapper.conf under <ServiceDesk_home>/server/default/conf/wrapper.conf needs to be configured again. Generally memory parameter
wrapper.java.maxmemory=512
and locale parameter
wrapper.java.additional.16=-Duser.language=en
wrapper.java.additional.17=-Duser.country=US
might have added in wrapper.conf .
Issues fixed in this Hotfix :
1. Issue in viewing the request details of a closed request by requester if any of the user defined field is masked for the requester in the "request form customizer".
2. Error while opening attachments in Request Conversations.
Please post your queries in the forum or to support@servicedeskplus.com
We will soon post the issue / enhancements to be taken in the next hotfix.
Thanks for your understanding.
regards,
Srikrishnan
ServiceDeskplus