Migration Pack for SDP 7.0 Released
Hi Users,
We are glad to announce the release of upgrade pack from SDP 6.x to 7.0 version. Thanks to all who helped us in identifying the issues in upgrade by participating the beta programme. We sincerely apologize for the delay in the migration pack and we will ensure not to repeat this.
*Recommendation :*
It is highly recommended that you install the migration pack in a test bed before you apply the same to the production environment. This is done mainly to avoid data loss and also you can schedule the downtime of your production server based on the results from the test bed. We also recommend that you refer to the best practices to be followed before setting up your test bed.
Refer : [ http://forums.manageengine.com/forumHome.do?forumGroupId=49000000002007&forumTopicId= ]
/Here goes the instructions for the same :/
1. You can apply the migration pack if you are using a build version 6012 and above. In order to migrate to the latest version, refer http://www.servicedeskplus.com/service-packs.html
2. Download the migration pack from
download.adventnet.com/products/service-desk/91677414/AdventNet_ManageEngine_ServiceDesk_Plus_7_0_0_SP-7000_01_0.ppm
and install the migration pack as instructed below :
Open a command prompt and ensure that the Height of the Screen Buffer size is changed to 9999
cmd> cd [ServiceDesk-Home]\bin
cmd> UpdateManager.bat 2>7000.txt
Follow the onscreen instructions to apply the migration pack.
3. Once you have applied the migration pack, we recommend to apply the 7009 hotfix to migrate to the latest version. Download the hotfix to 7009 from http://archives.adventnet.com/service-desk/7009/
Open a command prompt and change the screen buffer size to 9999.
cmd> cd [ServiceDesk-Home]\bin
cmd> UpdateManager.bat 2>7009.txt
Follow the onscreen instructions to apply the Service Pack.
If you face any problems with the upgrade through the migration pack, report your issues to 'support @ servicedeskplus.com' specifying the subject of the mail as "Migration Issues" and with the following information :
1. [ServiceDesk-Home]\bin\7000.txt
2. A screenshot of the error during the upgrade.
3. [Servicedesk-Home]\MigrationLog.txt
4. [ServiceDesk-Home]\server\default\log\serverout0.txt
5. Base Build (paths if any)
6. OS name
7. Database used (mysql or mssql)
*Limitations for this upgrade pack :*
1. As there are more data model changes, Custom generated reports will be deleted and you need to re-create them.
2. Personalized changes in the Inventory section ( like Sort on Workstations or any other column, number of columns to be displayed, number of record counts to be displayed etc... ) will be lost and you have to recreate these changes.
3. In SDP 6.0, Workstations and Assets are separate entities. In SDP 7.0, workstations are also Assets. Hence we have moved the Assets of product type Desktop, Laptop, Desktops, Laptops into workstations. If an asset of type workstation is stored in any other product type in Non-English Language, it will not be merged as a workstation. Hence we recommend to reset the 'Product Type' into Desktops or Laptops to get them moved into workstations.
4. We have added a new Status called 'Resolved' under Completed type. If there already exists a status name 'Resolved', then the property of the existing 'Resolved' status will be set as (Pending = false and Stop Timer = true). This needs to be noted.
*Points to be noted :*
1. During our earlier migration issues analysis, we notice, quite a good number of users miss to take data backup before migration, which causes trouble when there is any issue during migration. Hence for SDP 6.x to 7.0 migration, upgrade patch takes a mandatory trimmed backup (data without attachments). Data backup could take time depending on data in the application. Hence do not kill the upgrade process assuming the upgrade is not happening.
2. In Admin -> Notification Rules, the new notification 'Email User when a Request is Resolved' will be enabled by default during migration. This will send a notification to the users when a request is placed in 'Resolved' status. Please uncheck and save if notification need not to be sent for 'Resolved' status.
3. The query reports needs to have a little tweak based on the new schema changes in ServiceDesk Plus 7.0.
* Terminology Changes: *
1. The 'Inventory' tab that is present in Servicedesk 6.0 is now named as 'Assets'.
2. The term 'Location' is changed to 'Site'.
Feel free to reach us @ 1-925-965-6300 for immediate assistance or support@servicedeskplus.com .
Thank you
Ganesh.KB 8)
ServiceDesk Technical Support
Assuring Best Support Always...... :)
We are glad to announce the release of upgrade pack from SDP 6.x to 7.0 version. Thanks to all who helped us in identifying the issues in upgrade by participating the beta programme. We sincerely apologize for the delay in the migration pack and we will ensure not to repeat this.
*Recommendation :*
It is highly recommended that you install the migration pack in a test bed before you apply the same to the production environment. This is done mainly to avoid data loss and also you can schedule the downtime of your production server based on the results from the test bed. We also recommend that you refer to the best practices to be followed before setting up your test bed.
Refer : [ http://forums.manageengine.com/forumHome.do?forumGroupId=49000000002007&forumTopicId= ]
/Here goes the instructions for the same :/
1. You can apply the migration pack if you are using a build version 6012 and above. In order to migrate to the latest version, refer http://www.servicedeskplus.com/service-packs.html
2. Download the migration pack from
download.adventnet.com/products/service-desk/91677414/AdventNet_ManageEngine_ServiceDesk_Plus_7_0_0_SP-7000_01_0.ppm
and install the migration pack as instructed below :
Open a command prompt and ensure that the Height of the Screen Buffer size is changed to 9999
cmd> cd [ServiceDesk-Home]\bin
cmd> UpdateManager.bat 2>7000.txt
Follow the onscreen instructions to apply the migration pack.
3. Once you have applied the migration pack, we recommend to apply the 7009 hotfix to migrate to the latest version. Download the hotfix to 7009 from http://archives.adventnet.com/service-desk/7009/
Open a command prompt and change the screen buffer size to 9999.
cmd> cd [ServiceDesk-Home]\bin
cmd> UpdateManager.bat 2>7009.txt
Follow the onscreen instructions to apply the Service Pack.
If you face any problems with the upgrade through the migration pack, report your issues to 'support @ servicedeskplus.com' specifying the subject of the mail as "Migration Issues" and with the following information :
1. [ServiceDesk-Home]\bin\7000.txt
2. A screenshot of the error during the upgrade.
3. [Servicedesk-Home]\MigrationLog.txt
4. [ServiceDesk-Home]\server\default\log\serverout0.txt
5. Base Build (paths if any)
6. OS name
7. Database used (mysql or mssql)
*Limitations for this upgrade pack :*
1. As there are more data model changes, Custom generated reports will be deleted and you need to re-create them.
2. Personalized changes in the Inventory section ( like Sort on Workstations or any other column, number of columns to be displayed, number of record counts to be displayed etc... ) will be lost and you have to recreate these changes.
3. In SDP 6.0, Workstations and Assets are separate entities. In SDP 7.0, workstations are also Assets. Hence we have moved the Assets of product type Desktop, Laptop, Desktops, Laptops into workstations. If an asset of type workstation is stored in any other product type in Non-English Language, it will not be merged as a workstation. Hence we recommend to reset the 'Product Type' into Desktops or Laptops to get them moved into workstations.
4. We have added a new Status called 'Resolved' under Completed type. If there already exists a status name 'Resolved', then the property of the existing 'Resolved' status will be set as (Pending = false and Stop Timer = true). This needs to be noted.
*Points to be noted :*
1. During our earlier migration issues analysis, we notice, quite a good number of users miss to take data backup before migration, which causes trouble when there is any issue during migration. Hence for SDP 6.x to 7.0 migration, upgrade patch takes a mandatory trimmed backup (data without attachments). Data backup could take time depending on data in the application. Hence do not kill the upgrade process assuming the upgrade is not happening.
2. In Admin -> Notification Rules, the new notification 'Email User when a Request is Resolved' will be enabled by default during migration. This will send a notification to the users when a request is placed in 'Resolved' status. Please uncheck and save if notification need not to be sent for 'Resolved' status.
3. The query reports needs to have a little tweak based on the new schema changes in ServiceDesk Plus 7.0.
* Terminology Changes: *
1. The 'Inventory' tab that is present in Servicedesk 6.0 is now named as 'Assets'.
2. The term 'Location' is changed to 'Site'.
Feel free to reach us @ 1-925-965-6300 for immediate assistance or support@servicedeskplus.com .
Thank you
Ganesh.KB 8)
ServiceDesk Technical Support
Assuring Best Support Always...... :)
Topic Participants
ServiceDesk Plus
Bradley Munsen
mwillis2221
NetServ_me