Hotfix 7504 released
Dear Users,
A hotfix to build 7500 has been released. The service pack can be downloaded from
http://manageengine.adventnet.com/products/service-desk/service-packs.html
The new build 7504 addresses the following issues, and a enhancement.
Enhancement in this Service Pack:
1.SD-14042 - Requester can reply for the conversations from the requester login.
Issues fixed in this Service Pack :
1. SD-11561 - Group email id is not sent in the reply email sent from ServiceDeskPlus after first conversation instead , the email id configured in the outgoing mail server is getting set.
2. SD-14022 - Group emails are not getting threaded for the replies and getting added as a new request.
3. SD-14082 - After upgrading to 7500, we have couple of problems in applying Business Rules / SLA.
# Columns matching multiple criteria's are changed from OR to AND. Say, if we have configured Category is "printer" or "switch" or "router" is gets changed to Category is "printer" and "switch" and "router" after migrating to 7500. This issue is getting fixed in this hotfix.
# If we have a BusinessRules / SLA with match Criteria's configured as "Match ANY of the following (OR)" is getting changed to "Match ALL of the following (AND)". Say, if we have configured Category is "printer" OR Priority is "High" is gets changed to Category is "printer" AND Priority is "High" after migrating to 7500. To resolve this issue, we request you to revisit Business Rules / SLA and configure accordingly.
4. SD-13962 - If signature contains single quote('),submit for approval window is not getting loaded properly and java script error is thrown.
5. SD-14010 - In the new request form, after filling the requester name (who is associated with an asset) in russian language, asset field remains blank. If the requester is filled based on English name, asset field is getting filled automatically.
Known Issue : For the above fix, "Assets owned by the User" is not handled when the user choose the assets from the "More Assets" icon in the new request form. It has been handled only in the drop down list.
6. SD-14015 - Business rules not applied for the requests raised through email when the user have some default values and made some actions for that fields the action won't be triggered.
Known Issues : For the above fix, Business rule with criteria Request "Description" with condition "is" will not be applied.
7. SD-13993 - Unable to associate a site for a requester who is not associated to any site but this requester was associated with assets which has the location field filled to it.
8. SD-14016 - Java Script error while editing the group having &(ampersand) in the group name.
9. SD-13913 : Unknown publisher error while invoking the "Remote control" option for workstations and server.
10. SD-13907 - UDF fields containing "id" string not getting saved in Request template.
11. SD-14055 - Site column in Request list view is not available in Professional /Standard Edition but available in Enterprise Edition
12. SD-13902 - Daily PreventiveMaintanence task is not working properly upon moving from one month to another.
[ In order to administrate the above fix, we request the users to edit the problematic Daily Preventive Maintanence task and configure the next valid schedule hour,minutes and date (should be greater than the current time of configuration).]
13. SD-13901 - When we have more than 10 PreventiveMaintanence tasks, and the first one is monthly/weekly, if we are trying to edit the first PreventiveMaintanence task , ArrayIndexOutOfBounds Exception occurs.
14. SD-14013 - In some cases for requester login, data in request details page is shown as 'Not Assigned' even when there is data. But Technician can able to view that data.
15. SD-14012 - Under Flash Reports, Manage Folders link on the left hand side goes blank.
16. SD-13955 - Under Flash Reports, links on the left hand side like New Query report, New Custom Report , New Scheduled Report goes blank.
17. SD-13956 - When creating a flash report using "from" "to" option,Clicking on count shows empty page.
18. SD-13892 - When selecting custom dates, the report is fetched for a date that is 1 day less than the selected one, i.e if 20th Dec is selected as to-date, then data till 19th Dec alone will be displayed.
19. SD-13899 - The selected columns are rearranged while editing a custom report.
Instructions to apply the hotfix :
1. Shut down ServiceDesk Plus Service. Take a backup using backupData.bat under <ServiceDesk_Plus_Home>/bin folder.
2. Run the script UpdateManager.bat (UpdateManager.sh for Linux) in the <ServiceDesk_Plus_Home>/bin folder. This opens the Update Manager tool.
3. Click "Browse" to select the Service Pack file (AdventNet_ManageEngine_ServiceDesk_Plus_<Version No>_0_0_SP-x_0.ppm file that you had downloaded) and then click "Install...".
4. Follow the on-screen instructions to apply the Service Pack / Hotfix.
5. Once the upgrade is complete, start ServiceDesk Plus Server.
Thanks & Regards,
Srikrishnan.
ServiceDesk Plus
A hotfix to build 7500 has been released. The service pack can be downloaded from
http://manageengine.adventnet.com/products/service-desk/service-packs.html
The new build 7504 addresses the following issues, and a enhancement.
Enhancement in this Service Pack:
1.SD-14042 - Requester can reply for the conversations from the requester login.
Issues fixed in this Service Pack :
1. SD-11561 - Group email id is not sent in the reply email sent from ServiceDeskPlus after first conversation instead , the email id configured in the outgoing mail server is getting set.
2. SD-14022 - Group emails are not getting threaded for the replies and getting added as a new request.
3. SD-14082 - After upgrading to 7500, we have couple of problems in applying Business Rules / SLA.
# Columns matching multiple criteria's are changed from OR to AND. Say, if we have configured Category is "printer" or "switch" or "router" is gets changed to Category is "printer" and "switch" and "router" after migrating to 7500. This issue is getting fixed in this hotfix.
# If we have a BusinessRules / SLA with match Criteria's configured as "Match ANY of the following (OR)" is getting changed to "Match ALL of the following (AND)". Say, if we have configured Category is "printer" OR Priority is "High" is gets changed to Category is "printer" AND Priority is "High" after migrating to 7500. To resolve this issue, we request you to revisit Business Rules / SLA and configure accordingly.
4. SD-13962 - If signature contains single quote('),submit for approval window is not getting loaded properly and java script error is thrown.
5. SD-14010 - In the new request form, after filling the requester name (who is associated with an asset) in russian language, asset field remains blank. If the requester is filled based on English name, asset field is getting filled automatically.
Known Issue : For the above fix, "Assets owned by the User" is not handled when the user choose the assets from the "More Assets" icon in the new request form. It has been handled only in the drop down list.
6. SD-14015 - Business rules not applied for the requests raised through email when the user have some default values and made some actions for that fields the action won't be triggered.
Known Issues : For the above fix, Business rule with criteria Request "Description" with condition "is" will not be applied.
7. SD-13993 - Unable to associate a site for a requester who is not associated to any site but this requester was associated with assets which has the location field filled to it.
8. SD-14016 - Java Script error while editing the group having &(ampersand) in the group name.
9. SD-13913 : Unknown publisher error while invoking the "Remote control" option for workstations and server.
10. SD-13907 - UDF fields containing "id" string not getting saved in Request template.
11. SD-14055 - Site column in Request list view is not available in Professional /Standard Edition but available in Enterprise Edition
12. SD-13902 - Daily PreventiveMaintanence task is not working properly upon moving from one month to another.
[ In order to administrate the above fix, we request the users to edit the problematic Daily Preventive Maintanence task and configure the next valid schedule hour,minutes and date (should be greater than the current time of configuration).]
13. SD-13901 - When we have more than 10 PreventiveMaintanence tasks, and the first one is monthly/weekly, if we are trying to edit the first PreventiveMaintanence task , ArrayIndexOutOfBounds Exception occurs.
14. SD-14013 - In some cases for requester login, data in request details page is shown as 'Not Assigned' even when there is data. But Technician can able to view that data.
15. SD-14012 - Under Flash Reports, Manage Folders link on the left hand side goes blank.
16. SD-13955 - Under Flash Reports, links on the left hand side like New Query report, New Custom Report , New Scheduled Report goes blank.
17. SD-13956 - When creating a flash report using "from" "to" option,Clicking on count shows empty page.
18. SD-13892 - When selecting custom dates, the report is fetched for a date that is 1 day less than the selected one, i.e if 20th Dec is selected as to-date, then data till 19th Dec alone will be displayed.
19. SD-13899 - The selected columns are rearranged while editing a custom report.
Instructions to apply the hotfix :
1. Shut down ServiceDesk Plus Service. Take a backup using backupData.bat under <ServiceDesk_Plus_Home>/bin folder.
2. Run the script UpdateManager.bat (UpdateManager.sh for Linux) in the <ServiceDesk_Plus_Home>/bin folder. This opens the Update Manager tool.
3. Click "Browse" to select the Service Pack file (AdventNet_ManageEngine_ServiceDesk_Plus_<Version No>_0_0_SP-x_0.ppm file that you had downloaded) and then click "Install...".
4. Follow the on-screen instructions to apply the Service Pack / Hotfix.
5. Once the upgrade is complete, start ServiceDesk Plus Server.
Thanks & Regards,
Srikrishnan.
ServiceDesk Plus