SDP 7.5 Released
Dear Users,
We are glad to announce the release of ManageEngine ServiceDesk Plus 7.5.
SDP 7.5 can be downloaded from
http://manageengine.adventnet.com/products/service-desk/download.html .
Existing SDP customers, can move to latest 7.5 version by applying the migration pack available at
http://manageengine.adventnet.com/products/service-desk/service-packs.html
Existing customers, kindly note, that upgrade to 7.5 can be done only over 7022. Customers in earlier builds can move to build 7022 by applying the service pack available at
http://download.adventnet.com/products/service-desk/91677414/AdventNet_ManageEngine_ServiceDesk_Plus_7_0_0_SP-0_22_1.ppm
WARNING : Please be informed that when scheduled data backup is configured in SDP, upgrading from 7022 - MSSQL to 7500 - MYSQL will not be possible as of now. We will release updated service pack (fixing this issue) in a couple of days. ie. data backed up in Mssql (when scheduled backup is enabled) and restored in mysql test environment for upgrade. There should not be any issues if scheduled backup is not configured in SDP (under Admin -> Scheduled Backup section).
WARNING : Please be aware that when ServiceDesk Plus is tried to get installed on already installed machine, it will uninstall the existing SDP installation and the existing data will be lost. Hence do not install SDP 7.5 in already installed machine.
The list of new features in SDP 7.5 is available here
http://manageengine.adventnet.com/products/service-desk/sp-readme-7.5.html
Known Issues in 7.5
* SD-13659 : Mandatory check for the request fields is not done when editing a request in the request details page using spot edit / inline edit.
* SD-13654 : Localization is partially done and not fully tested. We will be taking this in an immediate hotfix
* SD-13593, SD-13563 : In Admin section, when "&" is present as part of GL Code, Groups , Technician names, (and few other configuration section), they cannot be edited. Special characters like ', &, %, # as part of configuration are need to be handled in few places.
* SD-13577 : Software are not listed in Alpha order when 'Add Software' link in workstation details page is clicked to add a software manually to a workstation.
* SD-13663 : Active directory Domain controller in Windows 2008 is not supported. SDP server installation in Windows 2008 is not fully tested.
* SD-13496 : Newly added flash reports (in Reports module) throws java script error in few IE 7 installations
* SD-13419 : Problem time spent entries are shown in change time spent entry reports and vice versa
* SD-13402 : SDSiteAdmin role technician will be allowed to set Site based configuration settings alone. When a SDSiteAdmin role technician (not SDAdmin role - which is the full administrator role) type the URL of other Admin links, will be allowed to view and change them
* SD-13404 : SDSiteAdmin role technician is allowed to remove login for a SDAdmin role technician
* SD-13397 : While displaying the date and time, Time zone set for a technician in 'Personalize' option has not been applied in few places
* Site based criteria will not be applied for graph generation in reports.
* 'Alert technician by email when any recommendation is taken on a change' will be sent irrespective of whether it has been selected or not.
* Time Spent calculation will not be proper when the request is closed on a holiday/weekend.
* While updating data from the remote server, only workstation's information will be updated. Details for Access Points, Printers etc will not be updated.
* Problem in listing the departments and users when moving an asset from 'In Store' to 'In Use'.
Behavior Changes
* 'Create New' in Header has been changed to 'Quick Actions' with additional links for asset and calendar features.
* In Admin -> HelpDesk Customizer section, the configuration section's like 'Request Default Values', ' Request Form Customizer' and 'Request Preview' has been removed. All these configurations can be done using the new request template screens. Default Values can be set for the default template.
* In 7.5, all newly created solutions will be in 'Unapproved' status. Initially SDAdmin alone will have the permission to approve a Solution.
* When site is already configured, then, after migration, the departments, SLA, Business rules etc.. will be duplicated for each site. so when you need to add a new configuration in any of these, it has to be done in all sites.
* Request Additional Fields will not be added automatically to the form once it is configured. It has to be configured separately in the Form Customizer.
Steps to apply the ppm
1. Shut down ServiceDesk Plus Server. Take a backup using backupData.bat under <ServiceDesk_Plus_Home>/bin folder.
2. Run the script UpdateManager.bat (UpdateManager.sh for Linux) in the <ServiceDesk_Plus_Home>/bin folder. This opens the Update Manager tool.
3. Click "Browse" to select the Service Pack file (AdventNet_ManageEngine_ServiceDesk_Plus_<Version No>_0_0_SP-x_0.ppm file that you had downloaded) and then click "Install...".
4. Follow the on-screen instructions to apply the Service Pack / Hotfix.
5. Once the upgrade is complete, start ServiceDesk Plus Server.
Please note that the changes done to wrapper.conf under <ServiceDesk_home>/server/default/conf/wrapper.conf needs to be configured again.
Generally memory parameter
wrapper.java.maxmemory=512
and locale parameter
wrapper.java.additional.16=-Duser.language=en
wrapper.java.additional.17=-Duser.country=US
might have added in wrapper.conf .
Please be informed that we are taking forced backup before the migration as a precautionary measure and the system can be recovered in case of any issue during migration.
We really apologize for the delay in SDP 7.5 release and we truly appreciate the support provided by all our customers.
We look forward to provide a better quality, feature rich release on schedule.
regards,
Shanmugam PL
ServiceDesk Plus
We are glad to announce the release of ManageEngine ServiceDesk Plus 7.5.
SDP 7.5 can be downloaded from
http://manageengine.adventnet.com/products/service-desk/download.html .
Existing SDP customers, can move to latest 7.5 version by applying the migration pack available at
http://manageengine.adventnet.com/products/service-desk/service-packs.html
Existing customers, kindly note, that upgrade to 7.5 can be done only over 7022. Customers in earlier builds can move to build 7022 by applying the service pack available at
http://download.adventnet.com/products/service-desk/91677414/AdventNet_ManageEngine_ServiceDesk_Plus_7_0_0_SP-0_22_1.ppm
WARNING : Please be informed that when scheduled data backup is configured in SDP, upgrading from 7022 - MSSQL to 7500 - MYSQL will not be possible as of now. We will release updated service pack (fixing this issue) in a couple of days. ie. data backed up in Mssql (when scheduled backup is enabled) and restored in mysql test environment for upgrade. There should not be any issues if scheduled backup is not configured in SDP (under Admin -> Scheduled Backup section).
WARNING : Please be aware that when ServiceDesk Plus is tried to get installed on already installed machine, it will uninstall the existing SDP installation and the existing data will be lost. Hence do not install SDP 7.5 in already installed machine.
The list of new features in SDP 7.5 is available here
http://manageengine.adventnet.com/products/service-desk/sp-readme-7.5.html
Known Issues in 7.5
* SD-13659 : Mandatory check for the request fields is not done when editing a request in the request details page using spot edit / inline edit.
* SD-13654 : Localization is partially done and not fully tested. We will be taking this in an immediate hotfix
* SD-13593, SD-13563 : In Admin section, when "&" is present as part of GL Code, Groups , Technician names, (and few other configuration section), they cannot be edited. Special characters like ', &, %, # as part of configuration are need to be handled in few places.
* SD-13577 : Software are not listed in Alpha order when 'Add Software' link in workstation details page is clicked to add a software manually to a workstation.
* SD-13663 : Active directory Domain controller in Windows 2008 is not supported. SDP server installation in Windows 2008 is not fully tested.
* SD-13496 : Newly added flash reports (in Reports module) throws java script error in few IE 7 installations
* SD-13419 : Problem time spent entries are shown in change time spent entry reports and vice versa
* SD-13402 : SDSiteAdmin role technician will be allowed to set Site based configuration settings alone. When a SDSiteAdmin role technician (not SDAdmin role - which is the full administrator role) type the URL of other Admin links, will be allowed to view and change them
* SD-13404 : SDSiteAdmin role technician is allowed to remove login for a SDAdmin role technician
* SD-13397 : While displaying the date and time, Time zone set for a technician in 'Personalize' option has not been applied in few places
* Site based criteria will not be applied for graph generation in reports.
* 'Alert technician by email when any recommendation is taken on a change' will be sent irrespective of whether it has been selected or not.
* Time Spent calculation will not be proper when the request is closed on a holiday/weekend.
* While updating data from the remote server, only workstation's information will be updated. Details for Access Points, Printers etc will not be updated.
* Problem in listing the departments and users when moving an asset from 'In Store' to 'In Use'.
Behavior Changes
* 'Create New' in Header has been changed to 'Quick Actions' with additional links for asset and calendar features.
* In Admin -> HelpDesk Customizer section, the configuration section's like 'Request Default Values', ' Request Form Customizer' and 'Request Preview' has been removed. All these configurations can be done using the new request template screens. Default Values can be set for the default template.
* In 7.5, all newly created solutions will be in 'Unapproved' status. Initially SDAdmin alone will have the permission to approve a Solution.
* When site is already configured, then, after migration, the departments, SLA, Business rules etc.. will be duplicated for each site. so when you need to add a new configuration in any of these, it has to be done in all sites.
* Request Additional Fields will not be added automatically to the form once it is configured. It has to be configured separately in the Form Customizer.
Steps to apply the ppm
1. Shut down ServiceDesk Plus Server. Take a backup using backupData.bat under <ServiceDesk_Plus_Home>/bin folder.
2. Run the script UpdateManager.bat (UpdateManager.sh for Linux) in the <ServiceDesk_Plus_Home>/bin folder. This opens the Update Manager tool.
3. Click "Browse" to select the Service Pack file (AdventNet_ManageEngine_ServiceDesk_Plus_<Version No>_0_0_SP-x_0.ppm file that you had downloaded) and then click "Install...".
4. Follow the on-screen instructions to apply the Service Pack / Hotfix.
5. Once the upgrade is complete, start ServiceDesk Plus Server.
Please note that the changes done to wrapper.conf under <ServiceDesk_home>/server/default/conf/wrapper.conf needs to be configured again.
Generally memory parameter
wrapper.java.maxmemory=512
and locale parameter
wrapper.java.additional.16=-Duser.language=en
wrapper.java.additional.17=-Duser.country=US
might have added in wrapper.conf .
Please be informed that we are taking forced backup before the migration as a precautionary measure and the system can be recovered in case of any issue during migration.
We really apologize for the delay in SDP 7.5 release and we truly appreciate the support provided by all our customers.
We look forward to provide a better quality, feature rich release on schedule.
regards,
Shanmugam PL
ServiceDesk Plus