Hotfix 6012 released
An hotfix to Version 6 has been released and the latest build version 6012.
You can download the latest hotfix from http://www.servicedeskplus.com/service-packs.html
Instructions to apply the hotfix have been highlighted in the above URL.
Issues addressed in this hotfix are :
It is always recommended to take a backup of the data before you upgrade. Any issues with the upgrade can be reported with 'support at servicedeskplus dot com' with a screenshot of the error during the upgrade. A call to '925-965-6300' should help us prioritize your upgrade issues.
Rgds
Karthik
You can download the latest hotfix from http://www.servicedeskplus.com/service-packs.html
Instructions to apply the hotfix have been highlighted in the above URL.
Issues addressed in this hotfix are :
* Out Of Memory problem when importing users from Active Directory is fixed
* Windows Domain scan not working in French language is fixed
* When a custom status is used to close a request, it does not trigger a mail to the requester is fixed
* Login was not getting created when importing new users from AD with Department field not selected is fixed
* Request Notes are not shown on edit is fixed
* Creating a new Folder in report was throwing 'Folder name already exists' error is fixed
* Requesters are able to see "view all conversation" in their login is fixed
* Task notification created from a request does not take into account https protocol in link is fixed
* Deleted subcategories appear in the New Request form is fixed
* Deleted technician was associated to SLA escalation mail is fixed
It is always recommended to take a backup of the data before you upgrade. Any issues with the upgrade can be reported with 'support at servicedeskplus dot com' with a screenshot of the error during the upgrade. A call to '925-965-6300' should help us prioritize your upgrade issues.
Rgds
Karthik