Planned DR Drill for China and Japan Services on 28 Oct 2023 and 04 Nov 2023
Dear Customers, We have planned to conduct our yearly DR Drill for Zoho CN(China) & JP(Japan) Services on 28 Oct 2023 and 04 Nov 2023 to ensure our DR Readiness in CN & JP Deployment. This will help us support our expanding server far more efficiently.
Upcoming enhancements in Requests,Problems,Changes,Notification Rules,Project,Triggers,Sandbox and Zia
Dear Users, We are elated to announce the upcoming enhancements in Requests,Problems,Changes,Notification Rules,Project,Triggers,Sandbox and Zia .Below is a brief run-through of the same: Requests Request Closure Rules Enhancement The UI for Request closure
Masterclass 2023: Season 2 Episode 4—Strengthening the ITSM ecosystem with ServiceDesk Plus Cloud integrations
Greetings from ManageEngine! We are pleased to announce that registrations for the fourth episode of the ServiceDesk Plus Cloud Masterclass 2023 are now open! In this episode, you will learn how to leverage the various IT management solutions from ManageEngine
Masterclass 2023: Season 2 Episode 3—Utilizing visual life cycles and workflows to standardize ITSM practices
Title: Masterclass 2023: Season 2 Episode 3—Utilizing visual life cycles and workflows to standardize ITSM practices Greetings from ManageEngine! Registrations for the third episode of the ServiceDesk Plus Cloud Masterclass 2023 are now open! We will
Upcoming enhancements in ServiceDesk Plus cloud - Dark Mode
Dear Users, We are elated to announce the upcoming enhancements in ServiceDesk Plus cloud(Dark mode).Below is a brief run-through of the same: Dark Mode Introducing Dark mode for enhanced display of the application in low-light environments. Click the
Upcoming enhancements in MS Team Integration and Release Status Type
Dear Users, We are elated to announce the upcoming enhancements in MS Team Integration and Release Status Type .Below is a brief run-through of the same: MS Teams Integration Enhancement Enhanced Home Module: You can now access the tabs like Dashboard,
Upcoming enhancements in custom domains , Zia
Dear Users, We are elated to announce the upcoming enhancements in custom domains , Zia .Below is a brief run-through of the same: Multiple Custom Domains You can now create multiple custom domains and associate them with specific help desk instances.
Masterclass 2023: Season 2 Episode 2 - Setting up automations for critical ITSM practices in ServiceDesk Plus Cloud
Hi there, Greetings from ManageEngine! Registrations for the second episode of ServiceDesk Plus Cloud Masterclass 2023 are now open! We will be showcasing how to effectively configure and leverage various automation capabilities in ServiceDesk Plus Cloud
Change in ACS SAML URL and Identifier(Entity ID) for ServiceDesk Plus Cloud customers in Canada DC.
Dear Customer, Greetings from ServiceDesk Plus Cloud support. This post is to notify that we will be enforcing a change in format to the ACS/Reply URL and Identifier(Entity ID) on Friday, the 25th August at 9:30 AM Canada Time. From that point onwards,the
Introducing free report bundles
Hi there, Are improper change implementations causing an avalanche of incidents? Are asset procurement delays hindering productivity? Who are the slackers on your help desk team? Get immediate answers to all these questions and more with Analytics Plus'
Upcoming enhancements in conversation, Request approver scoping, Closure rule, Reply template, Lookup fields, Request list-view, Technician.
Dear Users, We are elated to announce the upcoming enhancements in conversation, Request approver scoping, Closure rule, Reply template, Lookup fields, Request list-view,Technician.Below is a brief run-through of the same: Conversation History Enhancement
Upcoming features in Problems and enhancements in Site listview
Dear Users, We are elated to announce the upcoming features in Problems and enhancements in Site list view. Below is a brief run-through of the same: New Features Timers for Problems Administrators can now configure Timers for problems. Problem timers
Mail Fetching issue when using Microsoft Modern Authentication/OAUTH
Dear Customers, Greetings from ServiceDesk Plus Cloud! We would like to bring to your attention that you might be facing mail fetching issue due to an ongoing issue in connecting via IMAP & POP at Microsoft's End. For more information regarding this outage,
Upcoming enhancement in consumables,Release,Problem, and Space Management
Dear Users, We are elated to announce the upcoming enhancement in consumables,Release,Problem, and Space Management Below is a brief run-through of the same: Enhancements Replenishment and minor enhancements for Consumable 1. Site filter 2. Consumable
Upcoming ServiceDesk Plus Cloud - Self Scan Script - OpenSSL version & Algorithms Upgrade
Dear users, We are elated to announce the upcoming OpenSSL version & Algorithms Upgrade . Below is a brief run-through of the same: ServiceDesk Plus Cloud - Self Scan Script - OpenSSL version & Algorithms Upgrade We have upgraded the OpenSSL version and
Masterclass 2023: Episode 5—Explore the latest features in ServiceDesk Plus Cloud [June 28]
Dear Customers, You and your IT team are invited to join us for the fifth episode of our ServiceDesk Plus Masterclass series. In this episode of ServiceDesk Plus Masterclass 2023, we'll deep dive into the brand new capabilities, features, and enhancements
Upcoming enhancement in Change,CI
Dear Users, We are elated to announce the upcoming enhancement in Change,CI. Below is a brief run-through of the same: Enhancements Change Template Enhancements Layout customization for all stages in a Change You can now customize the layout for all stages
New feature like zoho circuit integration and checklist for requests and some enhancement like Trash solution
Dear users, We are elated to announce the new feature like zoho circuit integration and checklist for feature and some enhancement like Trash solution, Approval slide-in,Asset Notification etc. Below is a brief run-through of the same: New Feature Zoho
Introducing single-touch workflow automation in ServiceDesk Plus Cloud
Hello there, With corporate expectations centering on doing more with less, allocating IT technicians' time and efforts to daily to-do lists and complex processes instead of strategic technology goals may constrain productivity and inhibit time to value.
ServiceDesk Plus receives the SERVIEW CERTIFIEDTOOL seal of approval for 13 ITIL® 4 practices
Hello there, We're delighted to announce that ServiceDesk Plus has been recognized by Serview GmbH for 13 ITIL 4 practices. ServiceDesk Plus was already certified for eight practices in 2021. In 2023, ServiceDesk Plus displayed capabilities across all
Masterclass 2023: Episode 3—Build and implement change management workflows with adequate governance, and sidestep risks [April 26]
Dear Customers, You and your IT team are invited to join us for our third episode of this year's ServiceDesk Plus masterclass series. In this episode, you will learn about the various aspects of an effective change enablement process and how to implement
Upcoming enchancements in Contract
Dear users, We are elated to announce the upcoming enhancements in contracts .Below is a brief run-through of the same: Enhancements Contract Indefinite Contract Validity Term You can now set an indefinite validity term for contracts. To set an indefinite
Planned DR Drill for IN(India) Services on 30 Apr 2023 and 07 May 2023
Dear Customers, We have planned to conduct our yearly DR Drill for Zoho IN(India) Service on 30 Apr 2023 and 07 May 2023 to ensure our DR Readiness in IN Deployment. This will help us support our expanding server far more efficiently. Below is the schedule
Change language for every user
Hello, I'm trying to change the language for every single user in SDP cloud, however I can't seem to find the option. I do see the option where they have to do it theirselves but this isn't ideal. I'd like to change it to another language for every single
Title: Masterclass 2023: Episode 2 - Design and deliver exceptional services to your hybrid workforce [Mar. 29]
Dear Customers, You and your IT team are invited to join us for our second episode of this year's ServiceDesk Plus masterclass series. In this episode, we will explore how service management teams can leverage ManageEngine ServiceDesk Plus Cloud to efficiently
Is it possible to recover deleted tasks from a project?
Hi, I can't find the view that shows deleted tasks from a project. We had a project that had many tasks with underlying worklogs. I assumed that if i clean up the tasks that the worklogs would still be viewable in the worklog table but they also dissapeared.
Upcoming feature Zia Blended Conversations
Dear users, We are elated to announce the upcoming feature Zia Blended Conversations. Below is a brief run-through of the same: Zia Blended Conversations Build interactive user conversations using Zia Blended Conversations. Administrators can design responses
Does Endpoint Central Cloud feed SDP Cloud Asset information?
I'm confused on exactly what the SDP Cloud integration in Endpoint Central Cloud is actually doing. My SDP Cloud instance is still using a probe to gather asset data. I really wish there was two way communication between SDP Cloud and Endpoint Central
Masterclass 2023: Episode 1 - Maximize service uptime with efficient incident management workflows [Feb. 22]
Dear Customers, We are excited to invite you and your team to the first season of this year's ServiceDesk Plus masterclass series. In the first episode, we will be discussing how organizations can maximize their service uptime with efficient incident
Next Release : CMDB Business view and Asset Loan
Dear Users, We are planning for the next release "CMDB Business view and Asset Loan" and below are more details on the same : CMDB Business View The UI of CMDB Relationship map is enhanced with a new set of icons. Furthermore, relationship maps can now be saved and viewed later as CMDB Business Views. Business Views present a summary of the relationship between various CIs, along with their critical data such as details, associated requests, changes, problems, releases, and CI distribution at a
Upcoming enhancements in Requests, Changes, Releases, Reports and Solutions
Dear users, We are elated to announce the upcoming enhancements in general, exports and problems. Below is a brief run-through of the same: Enhancements Requests Request Tags Add tags to a request from the details page to classify related requests. Users
Upcoming enhancements in general, exports and problems
Dear users, We are elated to announce the upcoming enhancements in general, exports and problems. Below is a brief run-through of the same: Enhancements General Extending Support for Microsoft Teams Mobile App You can now access the Home, Requests, Solutions
Pre-Release : Default site - "Base Site" for ServiceDesk Plus Cloud
Dear Users, We are working on the release of adding "Base Site" as default under the site configurations and below are brief details on this feature, functionality and behavior changes. Site - Organizations may have several branches or sites, distributed
Upcoming Release : Custom Modules, Kanban for Projects, Change and Release Enhancements
Dear Users, We are gearing up for the next release with Custom Modules, Kanban for Projects, Change and Release Enhancements for ServiceDesk Plus Cloud. Kindly refer to the below details : Custom Modules Administrators can create and design modules from
DR Drill Zoho US on 24 Dec 2022 and 31 Dec 2022 from 6:30 PM to 9:30 PM PST
Dear Customers, We have planned to conduct our yearly DR Drill for Zoho US Services on 24 Dec 2022 and 31 Dec 2022 to ensure our DR Readiness in US Deployment. This will help us support our expanding server far more efficiently. Below is the schedule
Upcoming enhancements and features in general, notification rules, survey, releases and task.
Dear users, We are elated to announce the upcoming enhancements and features in general, notification rules, survey, releases and task. Below is a brief run-through of the same: General Adhoc Delegation Delegate pending approval requests to another user.
Masterclass 2022, Season 2 - Episode 5: Explore the latest features in ServiceDesk Plus Cloud (December 14)
Dear Customers, The fifth and final episode of the Masterclass series 2022 is just around the corner! In this episode, we'll get hands-on with the brand-new features and capabilities of ServiceDesk Plus Cloud released in the past six months. We'll cover
DR Drill - Zoho EU and AU on 20 Nov 2022 and 27 Nov 2022
Dear Customers, We have planned to conduct our yearly DR Drill for Zoho EU(Europe) & AU(Australia) Services on 20 Nov 2022 and 27 Nov 2022 to ensure our DR Readiness in EU & AU Deployment. EU switch will happen in the morning and AU switch in the evening.This
Servicedesk Cloud SLA Reports
The SLA reports lack the detail needed by my business and we want to create a rich set of KPI's to issue both for improvement and for the business to measure. The Time Elapsed Analysis is the sort of metric we would like to publish with a criteria logged
SDP Cloud version details and upgrade query
Dear All, We are keen to know version details for SDP Cloud as in where to trace it from within SDP Cloud UI. Also, curios to know any periodic intervals wherein ManageEngine upgrades SDP Cloud in the background. Regards,
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