Title: Masterclass 2023: Season 2 Episode 3—Utilizing visual life cycles and workflows to standardize ITSM practices

Greetings from ManageEngine!


Registrations for the third episode of the ServiceDesk Plus Cloud Masterclass 2023 are now open! We will be showcasing how to streamline and automate various ITSM practices using visual life cycles and workflows in ServiceDesk Plus Cloud.

You'll learn how to create life cycles and workflows on a graphical, user-friendly canvas, enabling IT teams to follow organizational processes accurately and minimize errors.

CTA: Book your spot today 

In this episode, we will discuss the following:

• Request, problem, and asset life cycles: Standardize the life cycle of requests, problems, and assets management processes with the help of multiple actions including mandating fields, sending notifications, executing custom functions, and triggering webhooks.

• Change and release workflows: Build multi-stage workflows with automated approvals, user notifications, field updates, custom functions, tasks, webhooks, circuits, and more.

• Blended conversations: Create multiple chatbot conversation flows and deliver contextual support for common queries.

• Circuits: Leverage predefined states for executing repetitive tasks such as creating users in AD, resetting passwords, installing Windows software, managing databases, and running PowerShell scripts and more

Date: September 27, 2023

Time: 11am BST | CDT | PDT and 3pm AEST

Duration: 60 min

CTA: Enroll now

Can't make it to the live sessions? We've got you! Register anyway, and we'll send the recording to your inbox.

If you have any questions, please write to us at hello@servicedeskplus.com, and we'll be happy to help.

Regards,

Sriram