Upcoming enhancements in Requests, Changes, Releases, Reports and Solutions

Dear users,

We are elated to announce the upcoming enhancements in general, exports and problems. Below is a brief run-through of the same:

Enhancements

Requests

Request Tags

Add tags to a request from the details page to classify related requests. Users can search requests via global search and obtain a list of requests with similar tags via custom views.

Changes

Support for Associating Multiple Changes with a Request

You can now associate new or existing changes with a request when you want to implement the request through multiple changes. You can do this from the request details page (using the Changes Caused by Request option) or change details page (the Requests that Initiated Change option).

Releases

Release-Request Association

You can now associate incident or service requests directly with releases in one of the following ways:

Requests caused by Release: Use this association to map requests that are logged following the rollout of recent release.
Requests that Initiated Release: Use this association to map logged requests that you want to be rolled out with the release without being part of a change request.

You can perform these association from the release details page or the request details page.

Solutions

Solution Enhancements

Share Solutions to Technician Groups

Solutions, topics, and sub-topics can now be shared with specific technician groups to restrict the accessibility to relevant users.

Auto-Suggest Approved Solutions

SDAdmins can configure only approved solutions to be auto-suggested to users from Setup > General Settings > Advanced Portal Settings.

View Detailed History of Solutions

The History tab in the solution details page will contain a detailed record of the operations performed on the solution article.

Note : All upgrades and feature releases, will be in-service and there won't be any downtime or service interruption.

Stay tuned for more updates!!! We will update once these features and enhancements are unwrapped in live.

Please share your thoughts/queries/feedback.