Change in ACS SAML URL and Identifier(Entity ID) for ServiceDesk Plus Cloud customers in Canada DC.

Dear Customer,

Greetings from ServiceDesk Plus Cloud support.

This post is to notify that we will be enforcing a change in format to the ACS/Reply URL and Identifier(Entity ID) on Friday, the 25th August at 9:30 AM Canada Time. From that point onwards,the support for the existing format will be discontinued. This will be applicable for all customers who have registered their accounts in the Canadian DC.

This format change will cause an error during login, if SAML is enabled, since the account will be using the old format. To update to the new format, please follow the below steps:

1. Please login to your cloud SAML provider (i.e Azure AD, Google SAML, Okta)account as an admin.
2. Access the application that is configured for SAML.
3. Edit the SAML configuration and change the ACS/Reply URL format to https://accounts.zohocloud.ca/signin/samlsp/<ORG ID>
* Replace <orgid> with the Organization ID obtained from ESM Directory > Organization Details tab from SDP cloud application. 4. Please change the Identifier(Entity ID) from zohoone.ca to zohocloud.ca.

If you are using an On-Premises Active Directory SAML authentication, please access your ADFS machine and open the ADFS console. Under the 'Relying trust party' tab, open zohoone.ca properties to update the Identifier to zohocloud.ca. Once updated, change the URL format under the 'Endpoints' tab(please refer the below screenshot).