Dear Users,

  We are elated to announce the upcoming enhancements in checklist, Users, suite view and support for new languages.Below is a brief run-through of the same:  

Enhancements  

Setup  

• Checklist item name should be unique within the active checklist items.

• Deleted checklist item will no longer be shown in the checklist item list view.

Unified User View

Get an all-inclusive list of users within an instance under Setup >Users & Permissions > Users.

Use the Users drop-down to display only Requesters or Technicians.

User Additional Fields

Requester additional fields is now user additional fields and will be applicable to both requesters and technicians.

For existing instances, SDAdmins will have a one-time option to merge or rename the common fields between user and technician additional fields from Setup > Customization > Additional Fields > Technician Additional Fields.

General  

New Languages support in ServiceDesk Plus Cloud

ServiceDesk Plus Cloud can now be personalized in Georgian, Indonesian (Bahasa Indonesia), and Thai languages. To personalize, go to Profile > Personalize > Language.

Suite View Enhancements

• Request properties in the request suite view are now grouped and organized based on the template layout for better user experience.

• Notes is now moved to request list from details in the request suite view. You can view or add notes by clicking the Notes icon.

• Technicians can now view a requester's previous requests by clicking the icon beside the Requester Name field in the Request form.

Note : All upgrades and feature releases, will be in-service and there won't be any downtime or service interruption.

Stay tuned for more updates!!! We will update here once these upgrades are unwrapped in live

Please share your thoughts/queries/feedback.

For more information , kindly refer to https://www.manageengine.com/products/service-desk/cloud/pre-release-notes.html

Thanks and regards,

Ramyaa Raj

ServiceDesk Plus Cloud